Partner with senior stakeholders to define priorities, align on strategy, and guide decision-making
Synthesize qualitative and quantitative inputs into clear transformation strategies, phased roadmaps, and executive-ready recommendations tied to measurable outcomes
Lead enterprise- and business-level sessions with executives and end users to serve as a trusted strategic advisor, focused on priorities, trade-offs, and decisions (not status updates)
Develop and implement change management strategies and all associated change management plans to support the adoption of Genesys Cloud, including communication, vision and value, change impact assessment, training, change champion engagement, and leadership engagement
Guide clients through the people side of transformation to ensure lasting impact
Track and report on the progress of change initiatives, providing regular updates and insights to clients and internal teams to ensure successful implementation
Develop customized training strategies and programs tailored to client needs, including analyzing learning needs, designing effective training solutions and curriculum, developing high-quality learning content, and delivering training that enhances employee performance and supports organizational goals
Create engaging learning experiences (ILT, virtual, eLearning, blended) through collaboration with SMEs and business stakeholders
Design instructional materials using adult learning principles, learning science, and organizational best practices, ensuring content is accessible, inclusive, accurate, and aligned with standards
Manage multiple client engagements simultaneously in a billable, utilization-based model
Partner cross-functionally with Sales, Product, and Delivery teams
Stay abreast of industry best practices and emerging trends in change management and training, and apply this knowledge to enhance methodologies
Contribute to client success from early advisory through post-go-live adoption

Requirements

8+ years of experience in consulting, organizational change management, training or enablement, or related client-facing roles
Bachelor’s degree required; MBA or advanced degree preferred
Strong executive presence with the ability to confidently lead and advise senior stakeholders
Experience supporting enterprise technology or transformation initiatives
Proven ability to design and deliver training programs using adult learning principles
Expertise in organizational change management and user adoption
Ability to manage multiple priorities in a fast-paced, client-driven environment
Strong communication and storytelling skills, including PowerPoint-based presentations
Experience in SaaS, CX, or contact center environments

Benefits

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

organizational change managementtraining program designadult learning principleschange management strategiestransformation strategiesmeasurable outcomeslearning content developmentchange impact assessmentclient engagementSaaS

Soft Skills

executive presencecommunication skillsstorytelling skillsleadershipstrategic advisingcollaborationtime managementadaptabilityclient relationship managementproblem-solving

Certifications

Bachelor's degreeMBA or advanced degree