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About the role
Key responsibilities & impact- Develop and execute sales strategies to achieve revenue and growth targets
- Lead, mentor, and motivate the sales team to improve performance
- Set individual and team sales goals - track and report performance metrics
- Identify new business opportunities and expand the customer base
- Build and maintain strong relationships with key clients and partners
- Collaborate with marketing, product, and customer success teams
- Manage sales forecasts, budgets, and pipelines
- Analyze market trends, customer needs, and competitor activity
- Ensure compliance with company policies and sales processes
Requirements
What you’ll need- At least 15+ years of overall experience out of which 8-10 years of experience in people management in a SaaS organization
- Possess a combination of technical and managerial skill in the CcaaS/CX Industry
- Managing Regional or Enterprise-level accounts with a strong CXO relationship
- Proven experience in driving forecast accuracy, hygiene and coverage.
- Understanding of AI and Digital Transformation in key industry verticals
- Strong understanding of CCaaS, CX, or contact center solutions is highly preferred
- Strong leadership, coaching, and team management skills
- Excellent communication, negotiation, and presentation abilities
- Track record of meeting or exceeding sales targets.
- Degree in Engineering
- PG degree/diploma in Management
- Proficiency with CRM tools and sales analytics.
Benefits
Comp & perks- Competitive salary and commission structure.
- Comprehensive benefits package.
- Opportunity to work for a global leader in the customer experience industry.
- Challenging and rewarding work environment.
- Career growth and development opportunities.
- A collaborative and supportive team culture.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales strategiesperformance metricssales forecastsbudgetspipelinesforecast accuracysales targetsCRM toolssales analyticsCCaaS
Soft Skills
leadershipcoachingteam managementcommunicationnegotiationpresentationmentoringrelationship buildingmotivationcollaboration
Certifications
degree in EngineeringPG degree/diploma in Management