Genesys

Sales

• Develops and/or enhances relationships with TSD partners within assigned region to ensure successful Pipeline and Booking flow requirements needed to meet revenue targets in assigned territory.
• Identify key TSD partners of focus, specifically, pertaining to well positioned partners to deliver pipeline or bookings needed to achieve monthly, quarterly, or annual Pipeline and Bookings targets.
• Maintain regular communication with partners to keep them up-to-date and informed on the Genesys Partner Program, industry position, winning strategies and “Why Partner with Genesys”.
• Serves as a thought leader, presenting to regional partners on industry trends, products and sales tools while proactively anticipating.
• Coordinate and collaborate with cross-functional teams within Genesys (including solution consulting organization, product marketing, sales, sales operations, etc.) providing advanced experience and knowledge to proactively address partner needs (to create a world-class experience).
• Align regional sales teams with relevant partners through targeted demand generation and account mapping activities with a focus on partners who provide Credibility, Capability, Commitment to Genesys and a Relevant Customer Base.
• Proactively prevent issues or conflicts that may arise during opportunity registration.
• Serve as a partner to assist with any issues or conflicts that may arise during opportunity registration or during the field engagement process.
• Hold partners and the stakeholders accountable to agree upon goals through regular cadence meetings to manage and track progress.

Senior Partner Sales Manager

Consultant

• integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities.
• Demonstrates product expertise in most Genesys Cloud products
• Provides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer.
• Follows PS implementation standards
• Assesses complex project situations to make appropriate recommendations to both Genesys and the customer
• Initiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions
• responsible for delivering Genesys Cloud solutions for customers or Partners.
• responsible for developing a high level of expertise across the majority of Genesys products.
• Works in close concert with Project Manager in successfully delivering projects.
• Delivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers
• Follows PSO implementation standards
• Delivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM)
• Execution of project plan tasks associated with engagements
• Test plan validation in close collaboration with Quality Assurance team
• Regular communication of project status
• Provides onsite/remote support for customer escalations as needed
• Maintains on average of 70+% utilization for billable projects
• Identifies engagement-related problem areas and solves the issues in a proactive manner
• Assists the Customer Care organization in performing service call/maintenance activities as required
• Provide technical training to internal or external resources as needed
• Maintains friendly and professional attitude in stressful situations
• Maintains accurate and timely submission of timesheets, expense reports, and project-related forms
• Maintains regular internal communications with project team, team lead, and manager.
• Provides feedback and updates to internal process through internal documentation
• Follows standard department processes.
• Continues to stay abreast of new Genesys product releases through internal training, shadowing or experienced consultants, lab development, and industry standards training/certifications

PS Consultant – Genesys Cloud Implementation

ServiceNow

• Support and enhance our enterprise ServiceNow platform
• Partner with business stakeholders, platform teams, and technical resources
• Design, configure, and optimize scalable ServiceNow solutions
• Improve service delivery, governance, and user experience
• Translate business requirements into effective platform configurations
• Promote standardization, automation, data integrity, and continuous improvement
• Drive adoption and continuous improvement through KPI definition and dashboard development
• Provide insight into ITSM maturity, service performance, and process compliance
• Support CMDB data integrity and CSDM alignment
• Govern and optimize the knowledge management ecosystem
• Facilitate training and enablement to increase platform adoption and process consistency

Senior Business Systems Analyst – ServiceNow

Full-stack Engineer

• Define and own the overall architecture of the Adaptive Planning platform.
• Design, develop and configure accurate planning models within Genesys’ Adaptive Planning instances, ensuring consistency in design standards, preventing model sprawl and duplication of logic.
• Establish and enforce platform governance and modeling standards to ensure long-term maintainability of platform.
• Ensure the platform supports driver-based, integrated planning.
• Work with Product Owner to guide stakeholders through design and configuration decisions based on best practices.
• Build and manage integrations between Adaptive Planning instances and other external systems ensuring seamless data flow.
• Design and Administer platform security for multi-instance planning environment, leveraging latest product features.
• Monitor system performance and health, implementing necessary enhancements to maintain optimal performance.
• Build and troubleshoot Advanced Reports within Workday and set up custom calculation fields.
• Develop standardized dashboards and Web/OfficeConnect reports and templates.
• Maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures.
• Be a subject matter expert and train teammates/business personnel as needed.
• Create user guides to support effective use of adaptive planning tools and best practices.
• Ensure systems and processes comply with ITGC & SDLC standards in both development and support activities.
• Write test scripts supporting QA / SIT / UAT / E2E / Performance.
• In an Agile environment, work with the Product Owner and other team members to refine user stories and tasks.

Technical Lead – Workday Adaptive Planning

Accountant

• Ensure revenue and related balance sheet accounts are recorded in compliance with ASC 606 and company policies.
• Review and validate data accuracy in the revenue system (RevPro).
• Prepare journal entries and perform detailed analyses to support the monthly close process.
• Reconcile revenue-related accounts, including deferred revenue, contract assets, and unbilled revenue.
• Maintain and operate internal controls related to revenue, supporting both internal and external audits.
• Perform advanced Excel-based data analysis to support revenue accounting activities.
• Process contract modifications, revenue adjustments, and other journal entries in RevPro.
• Assist in the testing, and implementation of system updates and enhancements.
• Participate in ad hoc projects, including new product evaluations, acquisitions, and internal reporting initiatives.

Senior Revenue Accountant

Customer Success Manager

• Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
• Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
• Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
• Develop and execute customer success plans aligned with clients' business objectives.
• Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
• Monitor customer health metrics and drive adoption of solutions
• Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

Senior Customer Success Manager

• Drive how large organizations adopt AI-powered experience orchestration to improve customer and employee outcomes at scale.
• Partner with business leaders, architects, and technical teams to translate complex challenges into clear, achievable solutions using Genesys Cloud.
• Lead discovery engagements to uncover business objectives, operational challenges, and success metrics.
• Design and deliver tailored demonstrations that reflect real-world customer scenarios, clearly communicating AI and automation value.
• Partner with Account Executives to shape strategy across complex enterprise and upper mid-market opportunities.
• Guide customers through evaluation processes, building confidence in platform scalability, security, and long-term fit within enterprise ecosystems.
• Contribute to RFx responses and proposals, positioning differentiated value.
• Engage with architects and IT stakeholders to validate integrations, APIs, data flows, and interoperability within existing technology landscapes.
• Support customers in evaluating AI-driven workflows, automation strategies, and analytics capabilities.
• Develop high-level solution approaches that balance innovation with operational readiness and long-term sustainability.
• Collaborate with implementation and customer success teams to ensure proposed solutions are feasible.

Senior Solution Consultant – Enterprise West

Artificial Intelligence

• Previous deep experience in AI to be able to have detailed AI discussions with both Technical and Business leaders
• Partner with core account executives (AEs) and sales management on territory and account planning, pipeline generation, opportunity management, and forecasting to exceed overall and portfolio-specific sales targets
• Ensure follow-through on plays and programs related to the Genesys AI portfolio in the field (sales campaigns, enablement programs/certifications, etc.)
• Show up with subject matter expertise and presence to differentiate Genesys in opportunities and to model desired methods for AEs (upskilling)
• Provide hands-on support with positioning, presentations, pricing, proposals, and other key work products related to the Genesys AI portfolio
• Run point on Customer Workshops that are focused on developing AI Use Cases and Pilots
• Be the voice of the customer and the field with relevant cross-functional teams (marketing, product, professional services, etc.)
• Take a lead to identify Priorities and Use Cases to develop AI opportunities

AI & Experience Orchestration Director – Sales Overlay

Account Executive

• Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC).
• Understand acquisition and procurement rules and processes to guide new customers through buying.
• Accurately forecast and exceed monthly, quarterly and yearly revenue targets
• Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys’ strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers.
• Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together.
• Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals.
• Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
• Understand the business and technical requirements of your customers and to help shape the direction of our product offerings.
• Collaborate with Genesys’ internal business partners, including our legal and finance teams, to manage complex contract negotiations.
• Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
• Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
• Become expert at positioning the business value of our Digital and AI portfolio
• Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.
• Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys

Senior Account Executive, Government

Manager

• Own end to end collections strategy for North America strategic accounts, driving improved cash flow performance and reducing days sales outstanding
• Design and implement data driven collection strategies that increase recovery rates while preserving long term customer relationships
• Influence cross functional stakeholders to align on risk mitigation, payment strategies, and customer engagement approaches
• Deliver accurate and actionable cash forecasts that inform executive level financial planning and decision making
• Identify and mitigate financial risk exposure across large scale customer portfolios, improving past due metrics and overall receivables health
• Lead operational execution by establishing performance targets, tracking outcomes, and driving accountability across the team
• Optimize collections processes and systems to reduce complexity, improve scalability, and enhance operational efficiency
• Provide strategic insights and recommendations that shape receivables management practices and broader financial operations
• Partner with global teams to ensure alignment on policies, tools, and performance standards across regions
• Develop and coach a high performing team, strengthening capability, ownership, and accountability across all levels

Senior Manager, Receivables Management

• Lead and review complex international tax calculations and modeling, including GILTI, FDII, Subpart F, E&P, and Foreign Tax Credits (FTC)
• Develop and execute international tax planning strategies to optimize global ETR and cash tax outcomes
• Evaluate and advise on tax implications of cross-border transactions, including dividends, restructurings, and intercompany activities
• Monitor global tax legislative developments and assess potential impacts to the Company’s tax profile
• Model tax impacts from planning strategies, legislative proposals, and law changes
• Manage responses to tax audits and inquiries from foreign jurisdictions, ensuring appropriate documentation and defense strategies
• Support global cash repatriation planning and execution in alignment with treasury and tax strategies
• Oversee preparation and review of U.S. international tax filings, including Forms 5471, 8858, 8865, and related disclosures
• Manage and review quarterly and annual international tax provision calculations and ensure alignment with ASC 740 reporting
• Support preparation of international components of the consolidated tax provision, including audit-ready documentation
• Partner cross-functionally with accounting, FP&A, and other teams to support modeling, forecasting, and reporting needs
• Monitor evolving global tax frameworks (including OECD Pillar Two) and support ongoing compliance requirements (limited direct ownership)
• Maintain tax filing calendar and ensure timely coordination with internal stakeholders
• Support SOX control testing and maintain documentation related to U.S. international taxation processes
• Identify and implement tax technology solutions to streamline international tax processes
• Drive continuous improvement initiatives to enhance efficiency, accuracy, and scalability
• Utilize tax compliance and research tools (e.g., Thomson Reuters, Bloomberg, CCH) to support analysis and reporting
• Provide technical guidance and mentorship to managers and team members supporting international tax
• Act as a key escalation point for complex technical questions and modeling challenges
• Contribute to knowledge sharing and cross-training initiatives within the tax function.

Senior Manager, International Tax

• Drive revenue and market share in a defined geographic region.
• Have the drive and ambition to focus on new logo acquisition and expanding our customer base.
• Articulate and implement strategic territory and account plans aligned to Genesys’ strategic direction.
• Understand the technical considerations, certifications, and procurement processes specific to the public sector.
• Identify specific prospects/partners/channels to approach while communicating a relevant value proposition for you customer.
• Work closely with customers to ensure that they understand relevant CX and AI use cases and partner with Customer Success to ensure mission success.
• Be a thought leader both in your territory and inside Genesys for CX and AI.
• Collaborate with Genesys’ Legal and finance team and others to manage complex contract negotiations.
• Maintain an accurate and robust pipeline of $6M+ and accurately forecast your business using MEDPICC sales methodology.
• Develop and manage the sales pipeline by engaging with prospects, partners, and key customers.
• Prepare and deliver business reviews to the senior management team regarding quarterly and yearly strategies that align with revenue growth expectations.
• Ability to travel up to 50%, as needed, within your territory.
• Understanding and ability to leverage and manage consultants and lobbyists.
• Knowledge of Federal Government security frameworks and how they impact State agencies such as FedRAMP, IRS Pub1075, CMS MARS-E, SSA-TSSR, and NIST 800-53.

• Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.
• Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.
• Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.
• Develop and execute customer success plans aligned with clients' business objectives.
• Proactively identify and coordinate resolution of customer needs through cross-functional partnerships
• Monitor customer health metrics and drive adoption of solutions.
• Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.

• Own and grow strategic enterprise accounts in the CCaaS and AI-driven CX space
• Define and execute a market-leading regional strategy
• Build strong C-level and executive relationships
• Lead and inspire a team of Strategic Account Managers

Sales Director, Strategic Accounts, FSI

Software Engineer

• Interface with business customers, gathering and understanding requirements
• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results
• Define and utilize data intuition process to cleanse and verify integrity of data
• Implement, own, and improve data pipelines using best practices
• Build, improve, and optimize high-quality models
• Work with PS & Engineering to deliver customer requirements and report feedback
• Continuous improvement in reporting, analysis, and overall process
• Visualize, present, and demonstrate findings as required
• Perform knowledge transfer to customer and internal teams
• Communicate within the global community respecting cultural, language, and time zone variations
• Demonstrate flexibility to adjust working hours for customer interactions

Senior Partner Sales Manager

PS Consultant – Genesys Cloud Implementation

Senior Business Systems Analyst – ServiceNow

Technical Lead – Workday Adaptive Planning

Senior Revenue Accountant

Senior Customer Success Manager

Senior Solution Consultant – Enterprise West

AI & Experience Orchestration Director – Sales Overlay

Senior Account Executive, Government

Senior Manager, Receivables Management

Senior Manager, International Tax

Senior Account Executive, Government

Senior Customer Success Manager

Sales Director, Strategic Accounts, FSI

Senior Developer