Genesys

Sales

• Lead, inspire, and develop a team of world-class sales professionals to achieve and exceed ambitious revenue goals
• Define and execute a go-to-market strategy that expands Genesys’ market share in key industries
• Partner with leadership to shape strategic priorities, forecast growth, and optimize sales operations
• Foster collaboration across Sales, Marketing, Partner Ecosystem, Professional Services, and Customer Success to ensure consistent execution and customer value realization
• Act as the executive sponsor for major customers, ensuring long-term success and strategic alignment.

Senior Director, Sales

Director

• overseeing the Services Sales objectives and Customers for the Nordic region
• identifying strategic business opportunities for the organization
• achieving healthy business growth in the region
• working together with Product Sales and Pre-sales teams for business development
• creating and maintaining key relationships
• negotiating and closing business deals
• meeting quarterly financial targets
• driving the bidding process for large, complex proposals
• managing the bid submission process
• validating/endorsing the technical solution
• planning and securing necessary resources for successful delivery
• monitoring active solution implementation
• managing risks and acting as escalation point for troubleshooting
• ensuring a smooth service/project completion

Services Engagement Director

Customer Success Manager

• Serve as a strategic business partner to executive stakeholders, aligning Genesys solutions to each customer’s enterprise transformation objectives and quantifiable business outcomes
• Lead the development of multi-year CX transformation roadmaps , collaborating with customers to define business value frameworks, success metrics, and strategic priorities
• Conduct executive-level business reviews (QBRs/EBRs), providing strategic insights, performance analysis, and data-driven recommendations for continued innovation and growth
• Act as a trusted advisor in shaping customers’ CX strategy — including digital transformation, AI adoption, automation, and omnichannel engagement — to achieve operational excellence and customer-centric differentiation
• Orchestrate internal and cross-functional alignment across Professional Services, Sales, Product, and Renewals to ensure seamless delivery, high retention, and account growth
• Drive adoption and growth through orchestrating AI experiences – through guidance on the Genesys Cloud Platform
• Own the strategic account plan , identifying and executing on adoption and expansion opportunities through value positioning
• Drive value realization and ROI measurement , ensuring customers achieve measurable impact from their Genesys investments (e.g., revenue growth, cost efficiency, NPS improvement)
• Act as a business consultant internally and externally — contributing to strategic account governance, customer advisory boards, and internal transformation initiatives
• Represent the customer voice within Genesys to influence product roadmap and go-to-market innovation

Senior Director, Sales

Services Engagement Director

Senior Customer Success Manager