Genesys

Content Marketing Manager

• Own the end to end content strategy for Genesys.com and digital channels, driving organic growth, engagement, and conversion outcomes
• Develop and optimize high impact content using keyword insights, search intent, and performance data to improve discoverability and business results
• Create compelling web experiences, including landing pages and solution content, that align to user journeys and drive measurable engagement
• Optimize content for AI powered discovery, ensuring structured, authoritative content performs across semantic search, AI overviews, and LLM environments
• Integrate brand and product messaging into digital content that strengthens positioning while supporting SEO and conversion performance
• Partner with UX, CRO, SEO, and analytics teams to design content experiences that balance customer needs with business goals
• Translate complex product narratives into clear, engaging content tailored to target audiences and buying stages
• Drive continuous improvement of content workflows, editorial standards, and governance to scale impact across teams
• Manage content initiatives from intake through delivery, ensuring alignment with campaign priorities and timelines
• Adapt and scale content for global audiences, embedding localization considerations from the start

Growth Content Specialist

Ecommerce

• Own end-to-end delivery of enterprise web programs that improve customer journeys, increase conversion rates, and drive measurable business impact
• Lead integrated roadmap planning across multiple initiatives, ensuring alignment with marketing, product, and corporate strategy
• Drive cross-functional alignment between SEO, UX, content, analytics, engineering, and marketing teams to deliver cohesive digital experiences
• Establish and scale governance frameworks that improve prioritization, reduce delivery friction, and accelerate time to market
• Identify and mitigate program risks, dependencies, and resource constraints to maintain predictable delivery and high-quality outcomes
• Influence executive stakeholders through clear communication of program health, milestones, risks, and business impact
• Apply Agile methodologies to improve delivery efficiency, team performance, and operational scalability
• Leverage analytics and user behavior insights to continuously optimize website performance, engagement, and conversion outcomes
• Champion best practices in accessibility, SEO, performance, and user experience across all web initiatives
• Build scalable operating models and workflows that support long-term digital growth and enterprise-level execution

Senior Digital Experience Program Manager – Corporate Web

Product Manager

• Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.
• Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.
• Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance.
• Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases.
• Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes.
• Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption.
• Establish success metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer impact.
• Drive consistent platform standards, reusable patterns, and governance models across Genesys Cloud to improve product velocity and customer experience.
• Build, lead, mentor, and scale a high-performing product management organization focused on customer outcomes, technical excellence, and disciplined execution.

VP, Product Management – Core Platform Foundations

General Counsel

• Draft, review, and negotiate Data Processing Agreements, privacy addenda, and customer-facing privacy terms within cloud and SaaS agreements (including ad-hoc AI terms)
• Advise commercial teams on privacy obligations relating to customer contracts, procurement engagements, and strategic partnership transactions
• Support customer privacy reviews, due diligence requests, RFIs, and RFP responses
• Provide practical guidance regarding cross-border data transfers and vendor privacy obligations
• Develop and maintain contracting templates, negotiation guidance, and privacy playbooks
• Advise on US privacy laws and regulations, including state privacy frameworks, including the CCPA/CPRA and other emerging state privacy requirements
• Support implementation of privacy compliance processes, including privacy impact assessments, data mapping, retention practices, and consumer rights handling
• Partner with Product and Engineering teams to support Privacy by Design and responsible data governance practices
• Contribute to AI governance initiatives and advise on emerging AI-related legal and regulatory requirements
• Assist with privacy and security incident assessments and support internal investigations and remediation activities in partnership with internal stakeholders
• Translate legal and regulatory concepts into practical, business-friendly guidance
• Support training and awareness initiatives related to privacy, AI governance, and data protection obligations
• Collaborate with Security, Compliance, Product, Business Transformation, Engineering, Procurement, and Commercial stakeholders to align on risk management and compliance priorities

Privacy Counsel – Commercial, Compliance

Manager

• Establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact.
• Serve as the single source of truth for transformation storytelling, ensuring leaders across the organization communicate a consistent and evidence-based perspective on transformation efforts.
• Synthesize insights from transformation initiatives, operational performance, and strategic priorities into clear executive-level narratives and recommendations.
• Develop materials and content that support senior and executive leadership discussions related to transformation strategy, progress, and outcomes.
• Identify gaps, inconsistencies, or emerging themes across transformation efforts and help leaders align around a common understanding of priorities and results.
• Continuously refine how transformation success is measured, communicated, and understood across the organization.

Senior Manager, Transformation Strategy

Business Operations

• Establish and maintain enterprise process architecture and process governance standards.
• Develop and oversee a centralized process repository and ownership framework.
• Lead future-state operating model design initiatives across critical business functions.
• Partner with business leaders to identify opportunities for cross-functional optimization.
• Drive operational simplification and standardization efforts.
• Build long-term process management capabilities across the organization.

Director, Business Process Excellence

Artificial Intelligence

• Lead, coach, and develop a team of AI and Experience Orchestration Directors (individual contributors) operating as specialist overlay sellers
• Establish clear operating models that define how AI specialists work with and through core Account Executives on accounts and opportunities – as well as drive autonomous activities and sales cycles in accounts where appropriate
• Drive consistent execution of AI focused sales motions that support pipeline and revenue goals
• Partner with subregional direct sales leadership to align AI specialist coverage, priorities, and engagement models
• Ensure AI specialists effectively translate customer business challenges into AI-driven use cases, measurable outcomes, and value narratives
• Model effective executive presence, thought leadership, and consultative selling techniques in customer and internal engagements, setting the standard for specialist sellers
• Support complex, strategic enterprise opportunities by engaging with senior customer stakeholders alongside Genesys sales leadership and specialist sellers
• Monitor AI market trends, competitive dynamics, and customer feedback to continuously evolve specialist enablement, messaging, and sales approach
• Collaborate cross functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring customer insights back into the organization –leveling up the field and continuously improving Genesys go-to-market effectiveness

Director, AI – Experience Orchestration Sales

AI Engineer

• Design AI solutions for customer experience use cases, including self-service, agent assistance, journey management, and back-office automation.
• Support solution designs that combine LLMs, deterministic workflows, tools, orchestration layers, fallback strategies, and human handoff patterns.
• Support retrieval-augmented generation, knowledge, and content strategies that help ground AI responses in trusted enterprise data.
• Assist with approaches for content structure, chunking, retrieval, relevance, and freshness while balancing performance, latency, and governance considerations.
• Help define AI evaluation approaches and quality measurement strategies for customer-facing AI experiences.
• Support the creation of test sets, feedback loops, and success metrics tied to accuracy, containment, customer satisfaction, business impact, and adoption.
• Assist in designing contextual AI experiences that use real-time data, conversation state, customer information, interaction history, and external signals to create more relevant and personalized customer and employee experiences.
• Support solution design decisions related to scalability, latency, reliability, and cost efficiency in enterprise environments.
• Help evaluate trade-offs across model selection, caching, orchestration, architecture patterns, and production-readiness considerations.
• Leverage strong working knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.
• Support presales activities including technical discovery, solution design, product demonstrations, sandbox and trial engagements, AI integration guidance, and value assessments.
• Design and deploy AI prototypes in sandbox and/or customer development environments to validate use cases, integrations, latency, success criteria, and differentiated Genesys AI value.
• Partner with account teams and Professional Services to help transition successful prototypes into production pilots, including technical handoff, solution hardening, KPI alignment, and business outcome validation.
• Build and support integrations to third-party systems via RESTful APIs and emerging interoperability patterns, showcasing what is possible with Genesys Cloud AI solutions.
• Develop reusable technical assets and help enable Solution Consultants, partners, and account teams through workshops, coaching, and scalable technical content.
• Provide field feedback and customer insights to Product Management and Engineering related to AI product design, implementation considerations, and customer-driven enhancements.
• Engage with technical and business stakeholders to position Genesys AI as part of a customer’s broader customer experience, IT, and transformation strategy.

AI Architect

Full-stack Engineer

• Design, build, and operate backend services that process, transform, and deliver analytics and reporting data at scale
• Own features end-to-end: requirements analysis, API and data model design, implementation, testing, deployment, and production support
• Architect reliable distributed systems
• Write clean, testable Java with Spring Boot
• Integrate deeply with AWS managed services for compute, messaging, storage, and observability
• Drive quality through comprehensive unit and integration testing
• Participate in technical decision-making
• Mentor and coach junior engineers

Senior Software Engineer

Payroll

• Lead and manage global payroll operations team, ensuring accurate, timely, and compliant payroll processing across all regions.
• Oversee end-to-end payroll lifecycle including data validation, payroll execution, tax compliance, reporting, and issue resolution.
• Maintain and optimize for strong internal controls and governance frameworks for payroll operations.
• Partner cross-functionally with HR, Accounting, Finance, Legal, and external vendors to ensure alignment and operational effectiveness.
• Drive global payroll standardization and scalability initiatives across payroll providers, regions and entities.
• Leverage AI, automation tools, and emerging technologies to streamline payroll processes, provide real-time reporting and metrics, and reduce manual touchpoints.
• Continuously evaluate and improve payroll processes to increase efficiency, accuracy, and employee satisfaction.
• Oversee and own vendor management for payroll providers and ensure service level agreements are met.
• Provide leadership, mentorship, and development opportunities to a global payroll team.
• Ensure compliance with global payroll regulations, tax laws, and statutory requirements.
• Lead payroll-related projects including system implementations, upgrades, and integrations.
• Develop and track key performance indicators (KPIs) to measure payroll performance and identify improvement opportunities.

Director, Global Payroll Operations

Program Manager

• Structure and manage complex global initiatives, ensuring alignment and readiness from inception through launch, connecting business case development, solution design, company-wide readiness, and execution tracking.
• Monitor initiative progress, dependencies, and risks, using data and insights to inform prioritization, performance measurement, and executive decision-making.
• Drive clear communication, transparency, and accountability across cross-functional stakeholders and leadership.
• Enable teams - from individual contributors to executives - to effectively apply Genesys operational frameworks, tools, and processes.
• Contribute to the ongoing evolution and improvement of Genesys operational frameworks based on strategic priorities and lessons learned.

Senior Product Program Manager

Account Executive

• Own and drive the revenue target for assigned BFSI accounts, developing both strategic and tactical plans to consistently achieve and exceed targets
• Manage and grow strategic BFSI relationships through structured account planning, territory planning, and partner collaboration
• Develop and execute a BFSI-focused go-to-market (GTM) strategy, aligned with industry trends such as digital banking, customer experience transformation, compliance, and automation
• Build deep relationships with C-level stakeholders (CXOs, Heads of Customer Experience, Digital, IT, Operations) within banks, NBFCs, insurance firms, and fintechs
• Understand the Total Addressable Market (TAM) within BFSI and drive strong year-on-year growth through proactive pipeline development and deal execution
• Maintain accurate forecasting (monthly, quarterly, yearly) and ensure strong deal linearity and predictability
• Provide transparent reporting to leadership, ensuring disciplined pipeline management and forecast hygiene
• Develop a strong understanding of Genesys solutions (CX, Contact Center, AI, Cloud) and align them to BFSI-specific use cases such as customer onboarding, collections, service automation, and fraud handling
• Identify and pursue new opportunities within BFSI, including digital transformation initiatives, legacy modernization, and cloud adoption programs
• Drive account-based selling, coordinating cross-functional resources (pre-sales, partners, alliances, delivery teams)
• Build and maintain industry and competitive intelligence, especially around BFSI CX trends, regulatory shifts (RBI, IRDAI, SEBI), and competitor positioning
• Represent Genesys at the highest levels within customer and partner organizations, maintaining a strong market presence
• Translate client business objectives into value-driven CX transformation outcomes using Genesys solutions
• Demonstrate a strong commitment to execution excellence, customer success, and long-term account growth

Senior Account Executive – BFSI

Support Engineer

• Provide operational support for billing platforms and integrations, including monitoring, troubleshooting, and resolution of production issues.
• Participate in on-call rotations supporting 24x7 operational coverage, including support during quarter-end and year-end billing cycles.
• Investigate and resolve billing system incidents, data discrepancies, and integration failures across Salesforce, Zuora, AWS, and related platforms.
• Analyze logs, system behavior, and transaction data to identify root causes of issues and support remediation efforts.
• Collaborate with Engineering, Product, and Billing Systems teams to diagnose defects, validate fixes, and support production deployments.
• Assist with incident response for billing-impacting events, providing technical analysis and contributing to internal and external communications as needed.
• Maintain and update operational documentation, including runbooks, troubleshooting guides, and support procedures.
• Support operational monitoring and alerting improvements to detect issues earlier and reduce incident impact.
• Contribute to post-incident reviews and continuous improvement initiatives aimed at preventing recurring issues.
• Ensure operational activities follow established change management, access control, and data integrity standards, including SOX compliance where applicable.

Enterprise Support Engineer, IT Billing Services

Graphics Designer

• Partner closely with the Principal of Creative Strategy, executive stakeholders, product marketing, and leadership teams to build compelling executive and product narratives for keynotes, customer presentations, internal communications, board-level materials, and strategic business initiatives.
• Translate complex business strategies, product concepts, and executive messaging into visually compelling narratives, presentation structures, and audience-focused storytelling experiences.
• Collaborate in keynote and narrative planning sessions, contributing strategic visual thinking, concept development, and storytelling frameworks.
• Design and produce polished executive-level PowerPoint presentations, creating custom visuals, diagrams, and supporting graphics in Figma while rapidly evolving rough concepts into refined storytelling assets.
• Ensure presentation outputs are production-ready, executive-level, and aligned to the Genesys brand system.
• Solve for presentation refinement and last-minute polish needs across leadership and business units with speed, flexibility, and strong judgment.
• Apply strong art direction principles to presentation design, ensuring visual consistency, modern aesthetics, and high-quality execution.
• Maintain and evolve scalable presentation systems, templates, visual frameworks, and reusable assets that improve consistency and enablement across teams.
• Ensure all presentation materials align to the Genesys brand system while balancing visual excellence, messaging clarity, and business impact.
• Mentor and guide other creative team members in presentation storytelling, PowerPoint best practices, visual hierarchy, and executive communication design.

Visual Design Lead

Operations

• Drive sales and partner performance, scalability, and efficiency across Genesys
• Partner closely with Sales, Marketing, Finance, and Customer Success leadership
• Foster a culture of data-driven decision-making, continuous improvement, and innovation
• Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
• Deliver clear, concise, and insight-driven executive communications including QBRs and forecasts
• Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
• Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
• Define and execute the vision for AI-enabled sales operations