Genesys

Vice President

• Define and execute the CX Advisory vision and strategy in alignment with Genesys’ AI-powered experience orchestration roadmap and growth objectives.
• Serve as a trusted executive advisor to customer leadership teams, shaping and accelerating CX and EX transformation programs.
• Partner closely with Product, Sales, and Customer Success to ensure advisory insights inform platform strategy and customer outcomes.
• Engage directly with C-level stakeholders to shape AI orchestration strategies and secure executive sponsorship.
• Lead customer assessments, executive workshops, and roadmap development aligned to CX, EX, and Digital priorities.
• Facilitate collaboration between business and technical stakeholders to design scalable, human-centered, and data-driven solutions.
• Lead advisory engagements covering organizational change management, communications, training, and adoption strategies.
• Identify and proactively mitigate CX, EX, Digital, AI, and operational risks that could impact transformation success.
• Develop, standardize, and scale CX Advisory offerings, frameworks, and methodologies globally.
• Mentor and develop senior advisors and consultants to strengthen expertise across CX, EX, Digital, AI, and contact center operations.
• Own the CX Advisory P&L, ensuring profitable growth, operational rigor, and consistent customer value delivery.

VP, CX Advisory Services