Senior Account Executive – BFSI

Genesys

Account Director responsible for developing BFSI accounts at Genesys, leveraging cloud delivered Experience as a Service. Seeking candidates with deep BFSI engagement and market strategy development skills.

Posted 6/9/2026full-timeTelangana • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own and drive the revenue target for assigned BFSI accounts, developing both strategic and tactical plans to consistently achieve and exceed targets
Manage and grow strategic BFSI relationships through structured account planning, territory planning, and partner collaboration
Develop and execute a BFSI-focused go-to-market (GTM) strategy, aligned with industry trends such as digital banking, customer experience transformation, compliance, and automation
Build deep relationships with C-level stakeholders (CXOs, Heads of Customer Experience, Digital, IT, Operations) within banks, NBFCs, insurance firms, and fintechs
Understand the Total Addressable Market (TAM) within BFSI and drive strong year-on-year growth through proactive pipeline development and deal execution
Maintain accurate forecasting (monthly, quarterly, yearly) and ensure strong deal linearity and predictability
Provide transparent reporting to leadership, ensuring disciplined pipeline management and forecast hygiene
Develop a strong understanding of Genesys solutions (CX, Contact Center, AI, Cloud) and align them to BFSI-specific use cases such as customer onboarding, collections, service automation, and fraud handling
Identify and pursue new opportunities within BFSI, including digital transformation initiatives, legacy modernization, and cloud adoption programs
Drive account-based selling, coordinating cross-functional resources (pre-sales, partners, alliances, delivery teams)
Build and maintain industry and competitive intelligence, especially around BFSI CX trends, regulatory shifts (RBI, IRDAI, SEBI), and competitor positioning
Represent Genesys at the highest levels within customer and partner organizations, maintaining a strong market presence
Translate client business objectives into value-driven CX transformation outcomes using Genesys solutions
Demonstrate a strong commitment to execution excellence, customer success, and long-term account growth

Requirements

What you’ll need

5–7+ years of experience in selling complex enterprise solutions within BFSI accounts
Strong understanding of BFSI industry landscape, including banking, insurance, NBFCs, and fintech ecosystems
Proven experience in CX / Contact Center / Customer Engagement solution selling
Experience managing large, strategic BFSI accounts with multiple stakeholders
Preference for candidates with Cloud / SaaS sales experience, especially in regulated industries
Strong business, financial, and regulatory awareness
Willingness to travel within and outside the region
Excellent negotiation, objection handling, and deal-closing skills
Strong cross-functional collaboration and stakeholder management abilities
Proven track record of meeting/exceeding sales targets
Ability to engage and influence stakeholders at all levels, including senior leadership

Benefits

Comp & perks

Great benefits and perks like larger tech companies
Independence to make a larger impact on the company
Take ownership of their work

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CX solutionsContact Center solutionsCustomer Engagement solutionsCloud salesSaaS salespipeline developmentdeal executionforecastingaccount-based sellingdigital transformation

Soft Skills

negotiationobjection handlingdeal-closingcross-functional collaborationstakeholder managementcustomer successexecution excellencerelationship buildinginfluencingstrategic planning