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Director, Business Process Excellence
GenesysDirector of Business Process Excellence at Genesys leading enterprise operating systems transformation. Establishing frameworks and governance for optimized business processes across the organization.
Posted 6/11/2026full-timeIllinois, Texas, Washington • 🇺🇸 United StatesLead💰 $163,100 - $286,900 per yearWebsite
About the role
Key responsibilities & impact- Establish and maintain enterprise process architecture and process governance standards.
- Develop and oversee a centralized process repository and ownership framework.
- Lead future-state operating model design initiatives across critical business functions.
- Partner with business leaders to identify opportunities for cross-functional optimization.
- Drive operational simplification and standardization efforts.
- Build long-term process management capabilities across the organization.
Requirements
What you’ll need- 10+ years of experience in process excellence, operating model design, business transformation, or management consulting.
- Experience leading enterprise-scale transformation or operational redesign programs.
- Strong executive stakeholder management and influencing skills.
- Demonstrated success building governance models and operational frameworks.
- Experience in SaaS, technology, or high-growth organizations preferred.
Benefits
Comp & perks- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process architectureprocess governanceoperating model designbusiness transformationoperational redesigngovernance modelsoperational frameworks
Soft Skills
stakeholder managementinfluencing skills