Director, Business Process Excellence

Genesys

Director of Business Process Excellence at Genesys leading enterprise operating systems transformation. Establishing frameworks and governance for optimized business processes across the organization.

Posted 6/11/2026full-timeIllinois, Texas, Washington • 🇺🇸 United StatesLead💰 $163,100 - $286,900 per yearWebsite

About the role

Key responsibilities & impact

Establish and maintain enterprise process architecture and process governance standards.
Develop and oversee a centralized process repository and ownership framework.
Lead future-state operating model design initiatives across critical business functions.
Partner with business leaders to identify opportunities for cross-functional optimization.
Drive operational simplification and standardization efforts.
Build long-term process management capabilities across the organization.

Requirements

What you’ll need

10+ years of experience in process excellence, operating model design, business transformation, or management consulting.
Experience leading enterprise-scale transformation or operational redesign programs.
Strong executive stakeholder management and influencing skills.
Demonstrated success building governance models and operational frameworks.
Experience in SaaS, technology, or high-growth organizations preferred.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process architectureprocess governanceoperating model designbusiness transformationoperational redesigngovernance modelsoperational frameworks

Soft Skills

stakeholder managementinfluencing skills