VP, Product Management – Core Platform Foundations

Genesys

Vice President of Product Management leading Core Platform Foundations at Genesys Cloud, driving strategy and execution for platform capabilities and improving customer experiences.

Posted 6/11/2026full-timeMassachusetts, North Carolina • 🇺🇸 United StatesLead💰 $246,500 - $433,500 per yearWebsite

Tech Stack

Tools & technologies

CloudMicroservices

About the role

Key responsibilities & impact

Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.
Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.
Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance.
Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases.
Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes.
Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption.
Establish success metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer impact.
Drive consistent platform standards, reusable patterns, and governance models across Genesys Cloud to improve product velocity and customer experience.
Build, lead, mentor, and scale a high-performing product management organization focused on customer outcomes, technical excellence, and disciplined execution.

Requirements

What you’ll need

15+ years of experience in enterprise software product management across SaaS, cloud platforms, or infrastructure products
10+ years of experience leading product managers or product leaders within complex, multi-domain portfolios
Proven track record of delivering enterprise-scale platform capabilities with measurable customer and business impact
Strong technical depth across APIs, identity systems, cloud architecture, microservices, and platform operations
Experience building self-service or administrative platforms for technical users, developers, or enterprise operators
Demonstrated ability to translate complex technical systems into clear product strategy and intuitive user experiences
Experience supporting enterprise requirements such as governance, multi-region operations, data segmentation, and business continuity
Strong executive communication and stakeholder alignment skills across technical and non-technical audiences
Bachelor’s degree; technical degree, MBA, or equivalent advanced experience preferred.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API usagecloud architecturemicroservicesplatform operationsCI/CD deploymentself-service toolingoperational controlsdata segmentationbusiness continuityenterprise software product management

Soft Skills

executive communicationstakeholder alignmentmentoringcustomer outcomes focustechnical excellencedisciplined executionproduct strategy translationuser experience designleadershipcollaboration

Certifications

Bachelor's degreetechnical degreeMBA