Senior Digital Experience Program Manager – Corporate Web

Genesys

Drive global digital experience strategy and execution at Genesys. Lead initiatives that enhance customer engagement through AI-powered innovation and design.

Posted 6/16/2026full-timeIndiana • 🇺🇸 United StatesSenior💰 $120,800 - $212,400 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end delivery of enterprise web programs that improve customer journeys, increase conversion rates, and drive measurable business impact
Lead integrated roadmap planning across multiple initiatives, ensuring alignment with marketing, product, and corporate strategy
Drive cross-functional alignment between SEO, UX, content, analytics, engineering, and marketing teams to deliver cohesive digital experiences
Establish and scale governance frameworks that improve prioritization, reduce delivery friction, and accelerate time to market
Identify and mitigate program risks, dependencies, and resource constraints to maintain predictable delivery and high-quality outcomes
Influence executive stakeholders through clear communication of program health, milestones, risks, and business impact
Apply Agile methodologies to improve delivery efficiency, team performance, and operational scalability
Leverage analytics and user behavior insights to continuously optimize website performance, engagement, and conversion outcomes
Champion best practices in accessibility, SEO, performance, and user experience across all web initiatives
Build scalable operating models and workflows that support long-term digital growth and enterprise-level execution

Requirements

What you’ll need

7+ years of experience in web program management, digital program management, or web operations within complex enterprise environments
Proven experience leading large-scale website redesigns, digital transformation initiatives, or enterprise web optimization programs
Strong understanding of Agile methodologies, Scrum practices, and program governance frameworks
Demonstrated ability to manage multiple concurrent programs with cross-functional dependencies and executive visibility
Experience partnering with marketing, product, engineering, and analytics teams to deliver integrated digital experiences
Strong expertise in roadmap planning, stakeholder alignment, risk management, and executive communication
Familiarity with web technologies, CMS platforms, and digital marketing operations
Experience using project management tools such as Jira, Asana, Monday.com, or Confluence
Strong analytical, organizational, and problem-solving capabilities
Excellent written, verbal, and presentation skills.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

web program managementdigital program managementAgile methodologiesScrum practicesprogram governance frameworksroadmap planningrisk managementwebsite redesigndigital transformationenterprise web optimization

Soft Skills

cross-functional alignmentexecutive communicationanalytical capabilitiesorganizational skillsproblem-solvinginfluencestakeholder managementteam performancedelivery efficiencyprioritization