Senior Product Program Manager

Genesys

Senior Product Program Manager at Genesys, managing complex initiatives to improve customer experience through technology. Collaborating with cross-functional teams to drive execution and operational improvements.

Posted 6/9/2026full-timeNorth Carolina • 🇺🇸 United StatesSenior💰 $108,400 - $190,600 per yearWebsite

About the role

Key responsibilities & impact

Structure and manage complex global initiatives, ensuring alignment and readiness from inception through launch, connecting business case development, solution design, company-wide readiness, and execution tracking.
Monitor initiative progress, dependencies, and risks, using data and insights to inform prioritization, performance measurement, and executive decision-making.
Drive clear communication, transparency, and accountability across cross-functional stakeholders and leadership.
Enable teams - from individual contributors to executives - to effectively apply Genesys operational frameworks, tools, and processes.
Contribute to the ongoing evolution and improvement of Genesys operational frameworks based on strategic priorities and lessons learned.

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience in business, operations, program management, or a related field.
Five to eight years of experience leading complex, cross-functional programs or initiatives in a global technology, SaaS, or enterprise environment.
Demonstrated ability to translate strategy into structured execution plans, manage dependencies, and drive accountability across multiple functions.
Experience influencing without authority and facilitating decision-making at senior levels.
Strong communication and presentation skills with the ability to synthesize complex information for executive audiences.
Experience using program management tools such as Smartsheet, Asana, Jira, or equivalent.
Applicants must be legally authorized to work in the United States for Genesys now and in the future without requiring visa sponsorship.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementsolution designperformance measurementexecutive decision-makingstrategic planningdependency managementaccountability

Soft Skills

communicationpresentationinfluencing without authorityfacilitating decision-makingcross-functional collaborationtransparency