Genesys

Director

• Own and drive Professional Services revenue across a defined region or set of named accounts, including public sector customers, through strategic account planning and services led business strategies.
• Identify, qualify, and develop services specific opportunities, building and maintaining a robust Professional Services pipeline across commercial and public sector accounts.
• Lead services sales motions by positioning advisory, implementation, migration, optimization, and transformation offerings aligned to customer business and mission outcomes.
• Develop and deliver compelling, outcome focused messaging and proposals that clearly articulate the value of Genesys Professional Services, with consideration for public sector procurement and compliance requirements.
• Partner closely with Account Executives, SDRs, Solution Consultants, Customer Success, and delivery leadership throughout the full customer lifecycle, from initial engagement through retention and expansion.
• Meet and exceed quarterly and annual Professional Services revenue targets.
• Serve as a trusted advisor to customer executives and senior stakeholders, including public sector leaders, guiding customers on CX transformation roadmaps, best practices, and value realization.
• Navigate and influence complex customer environments, including regulated and public sector organizations, to negotiate and close Professional Services engagements.
• Ensure strong alignment between sold services and successful delivery by collaborating closely with delivery teams to set expectations and drive customer satisfaction.
• Proactively identify opportunities to expand the services footprint within existing customers, including follow on and expansion engagements.
• Maintain a strong understanding of market trends, customer buying behaviors, and competitive dynamics related to Professional Services, CX transformation, and public sector technology adoption.
• Drive high levels of customer satisfaction, retention, and long term account growth through services success.
• Ensure customers are informed of new and evolving Genesys Professional Services offerings and capabilities.

Senior Services Engagement Director

Events

• Set Direction for Global Executive Programs
• Provide strategic leadership for the Executive Perspectives program, establishing the vision, annual priorities, and operating model.
• Lead the design and delivery of Executive Perspectives at Xperience, ensuring it remains Genesys’ premier executive experience.
• Lead the planning and execution of a stand-alone global Executive Perspectives event, hosted annually in a rotating region.
• Establish a scalable global framework to enable regional teams to deliver Executive Perspectives forums aligned to global standards.
• Establish the global program brand architecture for Executives Perspectives, including naming conventions, thematic framework, and experience principals across flagship, global and regional events.
• Lead and develop a small global team, providing direction, coaching, and prioritization, with the opportunity to scale the team over time as the program expands.
• Partner with Brand to ensure the Executive Perspectives program has a distinct, premium identity that aligns to Genesys’ corporate brand and scales globally.
• Establish and manage the anchor content partnership with a respected academic institution or media organization to support the Executive Perspectives program.
• Define the content strategy for the program, including annual flagship research, supporting assets, executive interviews, and customer narratives.
• Partner closely with Brand, Content Marketing, Thought Leadership, and Communications to ensure program content aligns with Genesys’ corporate narrative and is amplified through appropriate channels.
• Ensure content is structured for executive-level conversations and integrated across events, executive sponsorship efforts, and regional activations.
• Serve as a senior matrix partner to the Executive Sponsorship Program (PI Accounts), Sales, Regional Marketing and Customer Success teams.
• Support executive-level engagement by aligning program participation, content themes, and follow-up strategies to account priorities.
• Provide guidance and governance around executive invitations, participation, and engagement for Tier 1 accounts.
• Develop playbooks, toolkits, and content packages to support Executive Perspectives Regional Forums.
• Consult and guide in content creation and execution.
• Establish governance, quality standards, and best practices to ensure consistency across regions while allowing for local relevance.
• Partner with regional teams to coordinate timing and sequencing of executive events, and to recommend and prioritize executive participation based on strategic account impact, capacity, and global priorities.
• Define success metrics across executive engagement, content utilization, event outcomes, and revenue influence.
• Provide regular updates and insights to senior leadership on program performance and business impact.
• Continuously refine the program based on data, stakeholder feedback, and evolving priorities.

Senior Director, Global Executive Events, Content Strategy

Project Manager

• Lead successful implementation of Professional Services projects for Genesys clients, ensuring excellence in delivery and customer satisfaction.
• Develop and maintain comprehensive project plans, manage milestones, and conduct client meetings to ensure alignment and timely delivery.
• Collaborate with Sales, Account Management, and Delivery teams to shape deals and identify growth opportunities, including change requests and product recommendations.
• Serve as a matrix leader on large, complex projects by coordinating multiple project managers and ensuring project success through effective communication and governance.
• Build and maintain strong relationships with customers, partners, and Genesys leadership to drive long-term client success.
• Ensure projects are delivered within scope, schedule, and budget, while achieving target revenue and margin goals.
• Provide leadership and guidance throughout the project lifecycle, including discovery, estimation, delivery, and post-implementation support.
• Drive process improvements and recommend best practices that enhance operational efficiency and project quality.
• Monitor performance metrics and customer feedback to ensure high satisfaction scores and continuous improvement.
• Support the development of project management capabilities across the Professional Services organization through mentoring and knowledge sharing.

Senior Professional Services Project Manager

Consultant

• Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers
• Configure, integrate, and deploy Genesys Cloud solutions in accordance with Professional Services implementation standards
• Collaborate with Project Managers to define project scope, deliverables, and timelines
• Execute project plan tasks and validate test plans to ensure successful deployment
• Provide technical mentorship and training to internal teams and customers
• Identify and resolve engagement-related challenges proactively, escalating issues when appropriate
• Deliver on-site or remote support for customer escalations as needed
• Recommend process improvements to enhance efficiency and delivery quality
• Maintain at least 70% utilization on billable projects while upholding service excellence
• Participate in knowledge sharing and continuous improvement initiatives within the Professional Services organization

Principal PS Consultant

Business Development Rep

• Identify and research potential customers/prospects using various tools and data sources
• Proactively reach out to prospects via email, phone, social media, and other channels
• Qualify inbound and outbound leads based on defined criteria
• Schedule meetings and hand over qualified opportunities to Account Executives
• Maintain accurate and up-to-date records in CRM and sales engagement tools
• Execute sales cadences and follow-up activities consistently
• Collaborate with Marketing and Sales to improve messaging and targeting
• Meet or exceed activity, pipeline, and qualification targets
• Continuously learn about products, market trends, and customer needs

Business Development Representative

Sales

• Strategic leadership & GTM: Own the country GTM for Mid Market Healthcare Industry: segmentation, territory design, account prioritization, and partner coverage.
• Build a differentiated ecosystem-led motion with our partner network.
• Champion an AI-first narrative and raise AI attach on every qualified opportunity.
• Team management & coaching: Lead, hire, develop and retain a team of AEs; set clear expectations, run weekly 1:1s and deal/prioritization reviews.
• Pipeline, forecast & execution discipline: Drive ≥3× coverage (Enterprise) and ≥2.5× (Commercial); enforce CRM hygiene and stage integrity.
• Market presence & influence: Represent Genesys at steer-cos, exec briefings, conferences and industry communities; build a senior network of influencers and consultants.
• Co-create lighthouse references and success stories in target verticals.

Mid-Market Sales Manager

Account Executive

• Taking appropriate actions to increase our net logos and winning Cloud business by meeting prospective customers, developing a deep understanding of their current and future environment.
• Developing strategic account plans for your accounts and executing on the plans you have designed.
• Effectively communicating Genesys strategic vision and unique capabilities to customers, connecting them to the customers’ business and shares a compelling plan on how Genesys can help solve the customers business challenges.
• Pulling in overlay expertise to support value realization
• Proactively identifying and managing customer concerns or risk to guide the customer to the best fit offer.
• Helping to facilitate a smooth transition from pre-commit thru to implementation
• Negotiating a financial win/win solution for the client and Genesys, to close the deal and strengthen the relationship for the future.
• Maintaining a vibrant pipeline for consistent success, building new relationships, and maintaining longstanding relationships.
• Constantly being an advocate for the always upsell and cross sell opportunities with existing customers and being a Brand Ambassador for Genesys.

Senior Account Executive, Enterprise

Product Manager

• Collaborate to define the Genesys Cloud Collaboration Solutions roadmap with PM, R&D, business leaders, and strategic partners
• Develop and maintain product requirements with supporting teams, including sales, support, IT operations, finance, and legal
• Identify customer needs and create sales enablement and training materials
• Support commercial and contractual processes to ensure alignment with business goals
• Proactively identify new business and revenue opportunities
• Develop instrumentation to ensure access to comprehensive product usage data
• Leverage usage analytics to build a usage-based billing metrics engine
• Enable customer visibility into product usage and billing data through the application and API
• Evaluate and promote new business models, bundles, and tiers aligned with the Genesys Cloud Collaboration Solutions roadmap
• Ensure integration and compatibility across contact center and collaboration platforms
• Monetize APIs and third-party integrations appropriately
• Partner with marketing and sales to deliver effective go-to-market tools and strategies
• Determine feature-level pricing based on competitive analysis and Genesys margin targets
• Ensure offers are cohesive, easy to understand, and compelling
• Support product management in developing revenue forecast models

Staff Software Product Manager

Compliance

• Act as the bridge between security engineering, DevOps, and legal / privacy teams
• Ensure that governance controls and risk management practices are seamlessly embedded into the company’s cloud platforms, infrastructure, and CI/CD workflows
• Proactively evaluate and advise the business on new and evolving certification programs, regulatory requirements, and technologies
• Own the GRC roadmap for SaaS operations, aligning with frameworks and standards and regulatory requirements
• Design and implement scalable, automated compliance workflows that support cloud (AWS) operations
• Collaborate with Legal, Privacy, and Security Engineering
• Lead the automation of evidence collection, control testing, and compliance monitoring using ITSM, JIRA and GRC tools
• Work with engineering teams to integrate compliance checks into CI/CD pipelines
• Conduct compliance validation of cloud architectures, IAM, data protection, and logging controls
• Mentor junior GRC and security analysts on automation tools and control implementation best practices

Lead GRC Technologist

Data Analyst

• Extract, transform, and analyze data from various sources, to include platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement.
• Build statistical models and data outputs to support strategic planning and operational decision-making.
• Help to provide insights and recommendations to leadership based on data-driven findings
• Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics.
• Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use.
• Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback.
• Work closely with cross-functional teams to understand data needs and deliver actionable insights.
• Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions.
• Translate complex analytical concepts into clear, accessible language for non-technical audiences.
• Assist in the development of a long-term analytics strategy for the Education organization.
• Identify opportunities to improve on data governance, reporting processes, and analytical frameworks.
• Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics.

Business and Data Analyst

Platform Engineer

• Develop and maintain the primary demo web application and portal, along with vertical-specific “fictional customer” sites (e.g., banking, healthcare, retail) that support storytelling and showcase Genesys capabilities.
• Integrate AI into daily workflows, demo creation, automation, and internal tooling.
• Design and maintain compelling Genesys Cloud demonstrations that highlight platform capabilities.
• Support and enhance the AWS-based demo infrastructure using services such as S3, CloudFront, Lambda, DynamoDB, RDS, and API Gateway.
• Serve as an escalation point for demo environment issues, ensuring timely triage and resolution of field requests.
• Work closely with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment.

Platform Developer

• Drive revenue, market share, and exceed new pipeline targets in your defined geographic region.
• Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC).
• Understand acquisition and procurement rules and processes to guide new customers through buying.
• Accurately forecast and exceed monthly, quarterly and yearly revenue targets.
• Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys’ strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers.
• Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together.
• Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals.
• Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills.
• Understand the business and technical requirements of your customers and to help shape the direction of our product offerings.
• Collaborate with Genesys’ internal business partners, including our legal and finance teams, to manage complex contract negotiations.
• Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations.
• Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers.
• Become expert at positioning the business value of our Digital and AI portfolio.
• Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.
• Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys.

Senior Account Executive, Government

Accounts Payable

• Performs validation, matching and data entry of invoices in the system
• Works collaboratively with team members and stakeholders in resolving issues and successfully pay our vendors
• Completes assigned tasks on time
• Identifies areas for process improvement
• Documents processes, workflows, etc..
• Supports internal, external and other regulatory audit requirements
• Willingness to learn different Finance functions
• Ad hoc tasks as may be assigned

Accounts Payable Specialist

Technical Account Manager

• Support the Genesys Account team in adopting features that align with the Customer's overall roadmap and business initiatives.
• Serve as a trusted technical resource, advising customers on best practices, platform adoption, and risk management.
• Work closely with internal teams (Customer Care, DevOps, Customer Success, Product Management) to troubleshoot issues, drive product improvements, and support cross-functional projects.
• Lead operational reviews, communicate with various stakeholders (including executives), and manage complex, high-stakes situations.
• Monitor trends and provide recommendations for supporting adoption and escalation prevention.
• Apply technical knowledge in CX enterprise software and cloud contact center technologies, with an understanding of relevant tools and programming languages.
• Manage account escalation and risk processes to ensure customer satisfaction.

Associate Technical Account Manager

• Deep Understanding of the customer business environment.
• Presents product information to prospects, customers, and partners.
• Pipeline development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.
• Generates short-term results independently.
• Collaboratively strategizes for solving deal-level challenges.
• Creates and maintains a sales pipeline to hit and surpass goals within designated market sectors
• Accurately forecasts quarterly revenue and delivers on that revenue