Genesys

Vice President

• Define and execute a global sales enablement vision and multi-year strategy aligned to Genesys business objectives
• Accelerate time to productivity for new hires and improve overall sales effectiveness
• Increase pipeline quality, conversion rates, and average deal size while expanding share of wallet
• Partner with executive leadership to translate business strategy into actionable enablement priorities
• Act as a thought leader on modern selling approaches, including value-based selling, consultative selling, and solution-led engagement
• Align cross-functionally with Sales, Product, Marketing, Customer Success, and HR to drive consistency and impact
• Lead and develop a high-performing global enablement organization, including regional and functional leaders
• Lead enablement strategy to support product adoption and ensure effective articulation of Genesys CX value propositions
• Enable leaders to coach teams toward consistent selling excellence
• Drive organizational and partner readiness to support continuous product innovation cycles
• Operationalize and scale value-based selling and leadership frameworks across global sales roles
• Design programs that enhance seller productivity, capability, and long-term performance

VP, Field & Partner Enablement

Operations

• Lead and develop a high-performing global sales operations function across regions
• Establish clear operating rhythms and accountability models for sales and partner leadership
• Foster a culture of data-driven decision-making, continuous improvement, and innovation
• Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
• Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
• Influence strategic decisions through compelling, data-driven storytelling
• Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
• Translate complex data into actionable insights that inform sales strategy and execution
• Anticipate risks and opportunities early to enable proactive decision-making
• Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
• Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
• Implement scalable processes that balance operational consistency with field flexibility
• Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
• Partner with Revenue Operations teams to modernize and optimize sales processes through automation

VP, Global Sales Operations

Customer Success Manager

• Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform
• Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams
• Drive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystems
• Influence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performance
• Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impact
• Build and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworks
• Strengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliability
• Develop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvement
• Identify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiatives
• Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value

Senior Manager, Development – CRM

Product Manager

• Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud.
• Own the outcomes-based roadmap for roles, permissions, policies, governance, delegated administration, and enterprise authorization experiences.
• Re-imagine access control and governance experiences through AI-powered capabilities that improve usability, automation, intelligence, and administrative efficiency for enterprise customers.
• Partner closely with engineering and architecture teams to design scalable, secure, and extensible platform capabilities that support the evolving needs of enterprise customers.
• Collaborate with product teams across the Genesys platform to ensure consistent and unified access control experiences and frameworks.
• Bring innovative and forward-thinking approaches to solving complex security and governance challenges, with a mindset focused on simplifying experiences and modernizing enterprise administration.
• Engage with customers, partners, analysts, and field teams to understand pain points, validate opportunities, and prioritize high-impact solutions.
• Translate complex customer and compliance requirements into intuitive product experiences that simplify administration while maintaining strong security controls.
• Drive alignment across multiple stakeholders and teams to deliver large-scale platform initiatives and foundational capabilities.
• Define success metrics, measure adoption and customer outcomes, and use data-driven insights to continuously improve the product.
• Work closely with go-to-market, enablement, and customer success teams to support successful launches, customer onboarding, and adoption.
• Serve as a thought leader and subject matter expert internally and externally with customers, partners, and industry analysts for platform governance, authorization models, and enterprise access management trends.

Principal Product Manager – Access Control

QA Engineer

• Responsible for defining/executing test scripts and cases based on the requirement document per functionality basis
• Assist Associate QA Engineers on project related tasks
• Communicate directly with the project team for reports, concerns or issues encountered
• Use Genesys specific tools to manage and report daily work assignments
• Follow guidelines for weekly timesheet submission
• Collaborate and communicate in a team-oriented environment across Quality Assurance team, Professional Services team members
• Development, documentation, and execution of automated and manual tests
• Work collaboratively with product manager, development & QA teams during all stages of software development life cycle
• Consult with scrum teams on test planning and participate in testing and demo activities
• Pro-active in handling dependencies, coordinating test coverage, execution, and Risk analysis
• Planning, deploying, and managing the testing effort for any given engagement
• Provide technical training to internal or external resources as needed

Professional Services Consultant – QA

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
• Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans
• Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
• Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
• Drive continuous improvement of customer advocacy measures
• Drive AI/Digital adoption
• Prepare and deliver territory plans to define account strategies and align resources
• Establish shared accountability with adjacent functions in customer journey points including onboarding specialists, professional services, renewal managers, and sales
• Take on and assist in driving internal strategic initiatives and continuous improvement programs.

Senior Customer Success Manager

Business Development Rep

• Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.
• Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them
• Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.
• Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers
• Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement.
• Responsible for achieving ambitious quarterly targets and following up leads in a timely manner.
• Maintaining and expanding your database of prospects
• Update SFDC to reflect current lead status.
• Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referrals.
• Creates opportunities in CRM system & assigns appropriate sales team based on MEDDPICC criteria.
• Assigns and uses Lead Nurturing processes on ICP accounts not yet ready to buy.
• Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies.
• Collaborate with our sales team to ensure seamless lead handoff and follow-up.

Business Development Representative

• Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform
• Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments
• Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers
• Contribute production level Java code to improve system functionality, testability, and overall performance
• Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions
• Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments
• Influence design decisions by identifying risks early and advocating for scalable, testable architecture
• Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency
• Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams

QAOps – Software Engineer

SDET

• designing test strategies for new features developed for our Batch Analytics Team
• help drive the testing effort as a member of a cross functional team including Product Management, Development, UX, and Documentation
• understanding the architecture and design decisions
• defining and implementing new tests and automation
• evaluating the end user experience
• asserting the overall quality of the feature
• recommend and prototype new tools and techniques to help us optimize and evolve our process
• apply your skills to guide junior team members
• provide input and feedback to peers

Lead Test Engineer

Sales

• Own and maintain AI strategy for Sales that is updated as the market moves, proactively adjusted for fast-moving market adjustments, backed by research and evidence.
• Be a pioneer - seek out and review new solutions as a source of ideas and produce documented recommendations on what they mean for our strategy on an ongoing basis.
• Maintain always-ready strategy documentation with the vision for each sales persona, progress against it, and current market context, which can be presented to leadership anytime.
• Absorb context from senior leadership conversations and translate it into roadmap implications without needing to be walked through it.
• Own the business case for AI program spend, including a clear framework for how to allocate budget across platforms.
• Develop and maintain a KPI framework and cost-per-workflow model covering adoption, time savings, deal impact, and cost.
• Build a reporting cadence that keeps executives, IT leadership, and key stakeholders aligned on progress, risks, and decisions needed.
• Act as an internal product manager for AI in Sales by owning and driving the workflow mapping process across all sales roles.
• Connect 1:1, in focus groups, and via surveys with sales personas to understand pain points and opportunities for AI augmentation in workflows.
• Translate workflow maps and field input into feature requirements and work with IT to drive product development cycles.
• Design and run structured beta programs and close the feedback loop with participants while feeding findings back into the roadmap with transparency.
• Conduct ongoing workflow discovery with the field so that pain points are surfaced continuously.
• Serve as the primary point of contact from Sales with IT for all AI-related work while maintaining the relationship and communication flow.
• Oversee the team serving as the Sales organization's primary voice and stakeholder in the CRM migration project.
• Work with Sales Enablement to verify field-facing readiness for the go-live window and the hypercare period that follows.
• Maintain a clear view of what the L2C system enables for Sales over time, including how the new CRM foundation creates the data connectivity needed to accelerate the AI roadmap.
• Own a current view of every tool in the Sales technology ecosystem while rationalizing the tool stack against budget constraints.
• Partner with the Sales Enablement Team to ensure there is a phased change management plan for every tool or AI agent rollout.
• Communicate regularly across the org on strategy and progress to ensure the transformation is understood.
• Present independently to senior and C-level leadership in executive forums, owning the narrative and delivering an honest read on what is working and what is needed.

Senior Director, Sales Transformation

Collections

• Drive end-to-end Order Management and billing operations with a focus on completeness, accuracy, compliance, scalability, and operational efficiency.
• Establish operational objectives, staffing strategies, and execution plans for Americas Order Management functions in alignment with regional and global priorities.
• Evaluate operational and financial risks and strengthen internal control frameworks aligned with SOX and company compliance standards.
• Manage and monitor operational KPIs, service levels, and performance metrics to support accountability and continuous improvement.
• Lead cross-functional transformation initiatives involving Sales, Finance, Revenue Operations, IT, Customer Success, and Receivables Management.
• Drive process modernization through automation, AI-enabled capabilities, workflow optimization, and digital transformation initiatives.
• Establish and enhance policies, procedures, and standardized operating practices
• Analyze complex operational challenges where problems may not be clearly defined and determine appropriate solutions using business judgment, organizational precedent, and data-driven analysis.
• Improve customer billing experience through timely resolution of disputes, proactive issue identification, and sustainable root-cause remediation.
• Coach and develop team members while fostering collaboration, accountability, innovation, and employee engagement across geographically distributed teams.

Senior Manager, Billing / Credit & Collections

• Drive strategic outbound prospecting across enterprise and mid-market accounts using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
• Conduct in-depth account and market research, particularly within key industries, to identify high-value opportunities
• Identify, engage, and build relationships with senior decision-makers and influencers
• Partner closely with Account Executives to develop and execute account-based strategies and territory plans
• Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
• Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
• Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
• Consistently generate qualified pipeline aligned with regional revenue targets
• Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
• Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates

AI Engineer

• Architect and lead the development of agentic AI systems that automate and augment finance workflows.
• Design and implement multi-agent systems leveraging LLMs, tool-use frameworks, and orchestration patterns.
• Translate cutting-edge research in LLMs and agentic AI into scalable, production-ready solutions.
• Establish guardrails, evaluation frameworks, and responsible AI practices to ensure safe, compliant, and reliable outputs.
• Lead the design and implementation of advanced predictive models, including time series forecasting and attrition prediction across customer segments.
• Develop interpretable, production-grade models that drive retention strategies and financial planning.
• Define and standardize evaluation metrics, validation frameworks, and monitoring systems for model performance and drift detection.
• Design and build scalable AI/ML systems with a strong emphasis on software engineering best practices.
• Develop and integrate AI services into internal applications and workflows.

Principal Applied AI Engineer, Finance

Full-stack Engineer

• Contribute to microservices (Java/Spring Boot) that power AI innovation across teams.
• Design and implement features through agile practices (chartering, story mapping, backlog refinement, stand-ups).
• Integrate with AWS (Bedrock Runtime, DynamoDB, IAM-aligned client usage) and keep integrations testable and observable.
• Work with product management and other engineering teams to fix production issues, clarify requirements, and evolve public and private contracts (REST/OpenAPI).
• Write unit and integration tests; keep builds green (including coverage and integration-test gates).
• See features through deployment into production (config, rollout, and post-release monitoring as applicable).
• Adhere to the Genesys Code of Business Conduct and Ethics.

Senior Software Engineer

Business Operations

• Serve as a trusted analytical partner to Product leadership, translating business performance data into strategic insights and executive-ready recommendations
• Own the design, development, and ongoing stewardship of dashboards, scorecards, and KPI frameworks that track growth, retention, adoption, and business health
• Conduct various analyses to inform strategic decisions and identify value-creation levers
• Draft quarterly business reviews and board-level reporting; prepare concise, high-quality briefing materials and present findings to Director through C-suite stakeholders
• Drive cross-functional strategic initiatives from framing through execution, coordinating across teams to maintain alignment and accountability
• Continuously evaluate and raise the bar for analytical quality, consistency, and interpretive rigor across all team outputs
• Support strategic planning cycles, scenario analysis, and ecosystem assessments as needed

VP, Field & Partner Enablement

VP, Global Sales Operations

Senior Manager, Development – CRM

Principal Product Manager – Access Control

Professional Services Consultant – QA

Senior Customer Success Manager

Business Development Representative

QAOps – Software Engineer

Lead Test Engineer

Senior Director, Sales Transformation

Senior Manager, Billing / Credit & Collections

Business Development Representative

Principal Applied AI Engineer, Finance

Senior Software Engineer

Senior Business Operations Manager