Business Development Representative – Public Sector, Higher Education, Academic Medical Centers

Genesys

Business Development Representative focusing on pipeline growth in Higher Education and Academic Medical Centers. Driving accounts through strategic outbound prospecting and cross-selling opportunities.

Posted 6/20/2026full-timeIndianapolis • Florida, Maryland, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $48,600 - $85,400 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Drive strategic outbound prospecting across Higher Education and Academic Medical Center accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts
Identify, engage, and build relationships with senior decision-makers and influencers
Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays
Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
Consistently generate qualified pipeline aligned with territory revenue targets
Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates

Requirements

What you’ll need

1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
Strong understanding of the US Public Sector
Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
Strong business acumen, curiosity, and strategic thinking
Excellent communication, organization, and time-management skills
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

outbound prospectingpipeline generationaccount-based strategiescustomer expansionlead qualificationsales conversionmarket researchdata analysissales reportingKPI management

Soft Skills

communicationorganizationtime managementstrategic thinkingbusiness acumencuriosityrelationship buildingengagementcollaborationinfluencing