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Genesys

Senior Account Executive – Enterprise

Genesys

Key Account Manager driving sales for Genesys' AI-powered customer experience solutions. Leading relationships with key accounts in the Automotive & Travel sectors.

Posted 6/18/2026full-timeFrankfurt • 🇩🇪 GermanySeniorWebsite

Tech Stack

Tools & technologies
AWSServiceNow

About the role

Key responsibilities & impact
  • Be the one building AI-powered experiences where they matter most.
  • Create better customer experiences through AI-powered experience orchestration.
  • Help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
  • Act as a consultative sales professional.
  • Take ownership for dedicated key accounts (5-10 accounts).
  • Position the full Genesys solution portfolio, develop and manage a sales pipeline.
  • Secure net-new business and drive revenue growth in a defined key account setup.
  • Collaborate with other Account Executives as well as a Sales Leader & Coach.

Requirements

What you’ll need
  • Bachelor’s degree in computer sciences, business, Business Administration, Marketing or similar education
  • More than 10 years professional sales experience – ideally Key Account Management and Hunting
  • Verticalized Experience in the ecosystem of Automotive and/or Travel / Logistics
  • Enthusiasm for customer service and customer experience management
  • Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
  • Strong relationship into the AWS, Salesforce and ServiceNow network and organization
  • Committed, proactive, team-oriented and stress-tested
  • Self-assured appearance and pronounced presentation skills
  • Very good rhetorical skills and communication strength
  • Fluent in English
  • Strong success orientation
  • Willingness to travel frequently.

Benefits

Comp & perks
  • AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.
  • A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
  • Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Key Account ManagementSales Pipeline DevelopmentConsultative SalesRevenue GrowthCustomer Experience Management
Soft Skills
Customer OrientationTeam-orientedPresentation SkillsCommunication SkillsRelationship BuildingProactive