Agentic AI, NLU Engineer – English, Spanish

Genesys

Build AI-powered experiences as an Agentic AI and NLU Engineer at Genesys. Focus on NLU models, prompt engineering, and customer collaboration in a rapidly growing tech environment.

Posted 6/24/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $110,600 - $194,400 per yearWebsite

Tech Stack

Tools & technologies

CloudNode.jsPython

About the role

Key responsibilities & impact

Be the one building AI-powered experiences where they matter most.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries.
Develop NLU models and perform prompt engineering strategies.
Work directly with customers to understand requirements and explain improvements.
Design and develop prompts for Agentic Virtual Agents to drive task completion.
Analyze failures in LLM-driven interactions and identify root causes.
Create and curate high-quality training data to maximize coverage and accuracy.
Measure and track NLU performance using defined evaluation metrics and test sets.

Requirements

What you’ll need

Master's degree in Computer Science, Data Science, Machine Learning or related technical field
3-5 years of experience working with conversational AI, generative AI, or related language technologies
Fluency in Spanish is needed for projects.
Experience with python and nodeJS for data preparation, analysis, evaluation, and tuning
Experience with Genesys Cloud, other CCaaS or conversational AI platforms
Comfortable presenting findings, recommendations and performance improvements to customers
Comfortable working independently while collaborating with cross-functional teams
French is an asset

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

NLU modelsprompt engineeringdata preparationdata analysisevaluation metricstuningconversational AIgenerative AIpythonnodeJS

Soft Skills

customer communicationcollaborationindependencepresentation skills

Certifications

Master's degree in Computer ScienceMaster's degree in Data ScienceMaster's degree in Machine Learning