Generac

Customer Support

• Ability to pass product and process testing following training
• Receives and documents all customer interactions in real time
• Corresponds to customer interactions via email, phone, text or chat
• Maintains contact center metrics including customer satisfaction, productivity and adherence
• Responds to and resolves customer technical and non-technical inquiries and issues
• Assists customers with installation and issue resolution in the moment
• Assists customers with troubleshooting issues and offer accurate information in the moment
• Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
• Maintains product knowledge through training and continuing education
• Escalates more complex inquiries or complaints appropriately to specialized teams
• Maintain Outlook email inbox, calendar, and tasks regularly
• Other duties as assigned

Customer Experience Technical Representative – Weekend Front

Customer Experience Technical Representative – Weekend

DevOps Engineer

• Serve as a technical leader at the intersection of development, security and operations for our cloud team
• Ensure that all cloud services, networks and data pipelines are secure and compliant with industry standards
• Work closely with the development team, prioritizing a “Shift Left” culture by automating compliance and security scanning throughout the software development lifecycle
• Design and implement secure-by-default cloud infrastructure to handle data transmitted from IoT devices
• Develop secure mechanisms for data storage and processing, including encryption and secure authentication frameworks
• Enable the provisioning of secure cloud infrastructure through the development of infrastructure as code (IaC) modules
• Ensure all data transmitted from IoT devices to the industrial cloud is encrypted and securely handled
• Implement network-level security measures
• Oversee the integration of various cloud services to ensure secure data ingestion, storage, and processing
• Ensure the industrial cloud infrastructure complies with security standards such as ISO 27001

Senior DevSecOps Engineer

Sales

• Develop and manage relationships with state, county, city, and municipal government agencies within an assigned territory.
• Call on government customers through a combination of email, phone, direct mail, virtual meetings, and in‑person visits.
• Conduct in‑person customer visits initially within a 100‑mile radius of home location, with potential expansion as business needs evolve.
• Participate in local government functions, meetings, and events to identify and engage key decision‑makers and influencers.
• Develop and execute regional sales plans to meet or exceed revenue, margin, and growth objectives.
• Increase new customer acquisition while expanding existing government accounts through upselling and cross‑selling.
• Maintain an active and healthy sales pipeline at a minimum of four times annual revenue targets.
• Prepare and deliver budgetary quotes, proposals, and product presentations aligned to agency needs and purchasing requirements.
• Maintain a deep understanding of government agency structures and department functions, including public works, police, fire, emergency services, and other municipal operations.
• Track and achieve defined activity metrics, including calls, emails, proposals, and meetings.
• Forecast sales accurately and present pipeline health, regional performance, and growth opportunities to senior management.
• Develop expert‑level knowledge of Generac products, systems, and sales programs.

Regional Government Sales Manager

Account Manager

• Oversees assigned Generac accounts and associated support organizations in the Madison, WI territory
• Develops short- and long-range goals for assigned accounts
• Acts as the primary corporate contact to manage relationships
• Conducts market and competitive analysis to identify growth opportunities
• Develops and executes short- and long-term tactical sales plans for assigned accounts
• Drives field sales performance through actionable business plans
• Builds and strengthens customer relationships

Account Manager II – Energy Systems

Product Manager

• Influence the roadmap and establish the business requirements for CRM-related initiatives
• Stay current on new product features for existing Martech platforms and lead change management and adoption.
• Partner with the Senior Director of CRM and Consumer Strategy and other marketing leaders to identify, document, and prioritize critical use cases that require new capabilities.
• Identifies needs and pain points of users and translates them into detailed user stories in Jira that capture the business objective, needs, and can be understood by IT as part of the PI Planning process for Marketing.
• Collaborate with internal teams (e.g., IT, Marketing Analytics, Marketing Automation) and external vendors to proactively deliver seamless, data-driven consumer experiences.
• Champion the customer perspective in all CRM initiatives, ensuring solutions are intuitive, personalized, and impactful.

Senior Product Manager, Marketing Technology

Manager

• Identify and close sales opportunities in accordance with strategic plans and financial objectives
• Analyze territory opportunities and customer needs
• Build and manage strategic relationships with key decision makers
• Support new promotional programs
• Create and implement solution-based sales strategies
• Provide world-class customer support
• Conduct sales presentations and provide product training
• Develop and execute business plans as defined by channel specific marketing programs
• Fill Sales fundamental and channel specific training classes
• Provide reconnaissance of competitors’ influence and develop a plan to counter their influence within assigned territory

Market Development Manager

QA Engineer

• Responsible for customer account for all quality related topics
• Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
• Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
• Develop processes internally to meet customer requirements
• Lead resolution of warranty and quality issues
• Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
• Analyze data, identify trends and facilitate cross functional A3 improvement projects
• Direct the overall execution of internal product audits and nonconformance resolution
• Support New Product Introduction and manage qualification of manufacturing through the APQP process
• Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
• Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
• Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
• Ensure test inspection integrity (MSA/ GR&R)
• Create and deploy standard Generac tools, methodologies and standards

Senior Customer Quality Engineer

Business Development Rep

• Develop and execute the strategic business development plan for ecobee Energy Services, collaborating with key stakeholders.
• Draft, negotiate, and finalize deal terms with partners, working closely with Finance and Legal, and securing executive approval.
• Coordinate with product teams to define, prioritize, and manage partner integration requirements, ensuring timelines are met and partners have necessary resources.
• Collaborate with the Energy Services sales team on revenue strategy, establishing key performance indicators (KPIs) to measure success.

Senior Business Development Manager

• Develop and execute the strategic business development plan for ecobee Energy Services, collaborating with key stakeholders
• Draft, negotiate, and finalize deal terms with partners, working closely with Finance and Legal, and securing executive approval
• Coordinate with product teams to define, prioritize, and manage partner integration requirements, ensuring timelines are met and partners have necessary resources
• Collaborate with the Energy Services sales team on revenue strategy, establishing key performance indicators (KPIs) to measure success

• Develop and manage relationships with state, county, city, and municipal government agencies within an assigned territory.
• Call on government customers through a combination of email, phone, direct mail, virtual meetings, and in‑person visits.
• Conduct in‑person customer visits initially within a 100‑mile radius of home location, with potential expansion as business needs evolve.
• Participate in local government functions, meetings, and events to identify and engage key decision‑makers and influencers.
• Develop and execute regional sales plans to meet or exceed revenue, margin, and growth objectives.
• Increase new customer acquisition while expanding existing government accounts through upselling and cross‑selling.
• Maintain an active and healthy sales pipeline at a minimum of four times annual revenue targets.
• Prepare and deliver budgetary quotes, proposals, and product presentations aligned to agency needs and purchasing requirements.
• Maintain a deep understanding of government agency structures and department functions, including public works, police, fire, emergency services, and other municipal operations.
• Understand and navigate centralized and decentralized purchasing models, procurement processes, and government buying cycles.
• Track and achieve defined activity metrics, including calls, emails, proposals, and meetings.
• Forecast sales accurately and present pipeline health, regional performance, and growth opportunities to senior management.
• Achieve defined KPIs related to sales volume, close rates, pipeline coverage, and conversion rates.
• Develop expert‑level knowledge of Generac products, systems, and sales programs.
• Serve as a trusted advisor to customers by effectively positioning Generac mobile solutions.

Regional Sales Manager

Sales Engineer

• Support engineer engagement within assigned territory by identifying key firms and driving specification of Generac products
• Educate and influence engineering firms on Generac’s Data Center energy solutions
• Provide onsite and remote technical sales support for Generac Industrial products
• Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the engineering community
• Provide real-time voice‑of‑customer feedback to management
• Assist National Account Manager, Account Manager(s) on projects to ensure Generac products are specified and sourced
• Develop sales tools and competitive analyses while researching and qualifying engineering firms and EPC/GC Construction firms using Dodge Analytics
• Co-present engineering training seminars and support “train‑the‑trainer” initiatives; perform additional duties as assigned

Customer Experience Technical Representative – Weekend Front

Customer Experience Technical Representative – Weekend

Senior DevSecOps Engineer

Regional Government Sales Manager

Account Manager II – Energy Systems

Senior Product Manager, Marketing Technology

Market Development Manager

Senior Customer Quality Engineer

Senior Business Development Manager

Senior Business Development Manager

Regional Sales Manager

Sales Engineer – Data Centers