Customer Experience Technical Representative – Weekend

Generac

Customer Experience Technical Representative providing technical support to customers regarding Generac’s products. Ensuring excellent customer care, troubleshooting issues, and maintaining satisfaction metrics across various communication channels.

Posted 6/12/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Ability to pass product and process testing following training
Receives and documents all customer interactions in real time
Corresponds to customer interactions via email, phone, text or chat
Maintains contact center metrics including customer satisfaction, productivity and adherence
Responds to and resolves customer technical and non-technical inquiries and issues
Assists customers with installation and issue resolution in the moment
Assists customers with troubleshooting issues and offer accurate information in the moment
Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
Maintains product knowledge through training and continuing education
Escalates more complex inquiries or complaints appropriately to specialized teams
Maintain Outlook email inbox, calendar, and tasks regularly
Other duties as assigned

Requirements

What you’ll need

High School Diploma or GED
1 year experience in a customer service role or technical troubleshooting
Technical Aptitude: Ability to excel at technical tasks
Results Oriented: Achieves successful outcomes
Supportive: Provides encouragement to peers
Disciplined: Ability to reliably adhere to policy and process
Forward thinking: Continuous Improvement mindset
Ability to de-escalate: Conflict resolution skill set
Coachable: Open to learning and development
Responsibility: Accountability for honest and ethical conduct
Receptiveness: Open to receive information and its potential value
Empathy: The ability to express other experiences
Independent Initiative: Ability to think for themselves and act when necessary
Analytical Thinking: Ability to identify problems and solution
Communication: Excellent verbal and written communication skills

Benefits

Comp & perks

Flexible to work overtime hours to meet customer & business need

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical troubleshootingproduct knowledgecustomer interaction documentationinstallation assistanceissue resolutiontroubleshootingconflict resolutionanalytical thinking

Soft Skills

results orientedsupportivedisciplinedforward thinkingcoachableresponsibilityreceptivenessempathyindependent initiativecommunication

Certifications

High School DiplomaGED