Senior Customer Quality Engineer

Generac

Senior Customer Quality Engineer at Generac managing quality initiatives and resolving customer issues in manufacturing environments. Collaborating across teams to ensure product compliance and continuous improvement.

Posted 6/4/2026full-timeSussex • Illinois, Wisconsin • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Responsible for customer account for all quality related topics
Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
Develop processes internally to meet customer requirements
Lead resolution of warranty and quality issues
Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
Analyze data, identify trends and facilitate cross functional A3 improvement projects
Direct the overall execution of internal product audits and nonconformance resolution
Support New Product Introduction and manage qualification of manufacturing through the APQP process
Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
Ensure test inspection integrity (MSA/ GR&R)
Create and deploy standard Generac tools, methodologies and standards

Requirements

What you’ll need

Bachelor's Degree in Engineering
5 years’ experience working in Quality in a manufacturing environment and managing of large customer
Experience using continuous improvement tool set
Certified Quality Engineer (Preferred)
Certified Six Sigma Green Belt (Preferred)
Certified Quality Auditor (Preferred)

Benefits

Comp & perks

Competitive salary
Health insurance
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality managementdata analysisprocess improvementfailure analysisproduct auditsnonconformance resolutionAPQP processtest inspection integritycontinuous improvement toolsA3 improvement projects

Soft Skills

leadershipcross functional collaborationproblem solvingcommunicationurgencydirectionprioritizationteam supportinitiativefacilitation

Certifications

Bachelor's Degree in EngineeringCertified Quality EngineerCertified Six Sigma Green BeltCertified Quality Auditor