GEICO

Data Analyst

• Collect, process, and analyze contact center operational data to identify trends, patterns, and actionable insights
• Conduct root cause analysis on workforce performance issues, including service level failures and staffing challenges
• Collaborate with teams developing predictive models to improve forecasting accuracy and optimize staffing plans
• Create and maintain reports and dashboards using SQL, Power BI, Excel, PowerPoint, and other tools
• Ensure accuracy and consistency of workforce metrics across reporting processes
• Translate analytical findings into recommendations for technical and non-technical stakeholders
• Collaborate with WFM leaders to develop data-driven staffing models
• Support short-term and long-term workforce planning, scheduling, and intraday management
• Improve capacity planning, staffing efficiency, and cost management
• Define, track, and analyze KPIs for workforce efficiency, service levels, and operational effectiveness
• Recommend process improvements to streamline WFM operations and enhance productivity
• Benchmark performance against industry standards
• Leverage NICE, Alvaria, AWS Connect, or similar workforce management platforms for forecasting, scheduling, and reporting
• Utilize data analytics software and HR platforms
• Support integration of new tools, processes, and technologies

Senior Workforce Analytics Analyst

Product Manager

• Identify opportunities to improve products, processes, and customer experiences through data analysis and stakeholder feedback
• Gather business requirements and translate complex problems into clear and actionable product solutions
• Research, develop, and prioritize product enhancements aligned with business objectives
• Partner with Engineering, Design, Analytics, and Operations teams throughout the product development lifecycle
• Monitor product performance and use key metrics to measure business outcomes and identify future opportunities
• Serve as a subject matter expert for assigned products and initiatives
• Support product launches, process improvements, stakeholder communications, and training efforts
• Present findings, recommendations, and business cases to leadership and cross-functional partners
• Help develop and enhance Commercial Auto insurance products
• Drive products from concept to launch using data and customer insights

Assistant Auto Insurance Product Manager

General

• Conduct onsite and virtual performance reviews of ARX repair facilities
• Monitor and evaluate repair facility performance using established metrics and quality standards
• Analyze operational data and identify trends, opportunities, and areas for improvement
• Partner with repair facilities to implement corrective actions and best practices
• Build and maintain strong relationships with repair partners and internal stakeholders
• Support initiatives focused on improving cycle time, repair quality, customer satisfaction, and overall operational performance
• Ensure compliance with GEICO policies, procedures, and performance expectations
• Support the Auto Repair Xpress network in the Colorado area

ARX Performance Specialist

Machine Learning Engineer

• Design and implement machine learning models, services, and components for business problems
• Write production-grade code for ML models as services and APIs
• Collaborate with product, data engineering, software development, and business teams
• Build and maintain scalable data processing workflows and model deployment infrastructure
• Debug model performance issues, track metrics, and implement continuous improvements
• Apply modern ML, generative AI, LLM, agentic workflow, and AI engineering tooling
• Lead complex machine learning solutions across business units
• Architect infrastructure for automated model training, hyperparameter tuning, and deployment
• Mentor and guide junior engineers
• Own end-to-end systems for model monitoring, maintenance, and retraining

Staff Machine Learning Engineer, Document & Vision Intelligence

Pricing Analyst

• Analyze state insurance requirements, product settings, and configuration needs to determine effective deployment approaches across state products
• Manage, maintain, and support SQL databases used in product configuration and deployment
• Use SQL to transform, validate, and prepare data for implementation and analytical needs
• Develop and improve standards, templates, and repeatable processes for new products and product updates
• Partner with cross-functional business and technical teams on product implementation, analytical innovation, and process improvements
• Identify opportunities to streamline deployment workflows, reduce manual effort, and improve accuracy and efficiency
• Manage multiple short- and long-term priorities independently while keeping stakeholders informed of progress, risks, and next steps
• Support production implementation activities and ensure configuration solutions align with business objectives and regulatory requirements

SQL Pricing Analyst

Supervisor

• Mentor, coach, and develop a team of 10-12 Customer Service Representatives
• Help the team provide expert insurance advice to customers
• Handle escalated calls and work toward resolution
• Complete regular audits to ensure excellent service and achievement of performance goals
• Stay up-to-date with changes in the insurance industry
• Educate the team on insurance industry updates
• Work some evenings and weekends

Supervisor, Service

Full-stack Engineer

• Scope, design, and build scalable, resilient distributed systems
• Build product definitions and use technical skills to drive solutions
• Collaborate cross-functionally throughout the software lifecycle
• Lead design sessions and code reviews
• Define, create, and support reusable application components and patterns
• Use Azure tools and services for Java application design, implementation, and maintenance
• Mentor other engineers
• Share best practices and improve processes across teams

Senior Full Stack Engineer – Java, React, Microservices

Backend Engineer

• Scope, design, and build scalable, resilient distributed systems
• Engage in cross-functional collaboration throughout the entire software lifecycle
• Participate in design sessions and code reviews
• Use TypeScript, Java, C#, Python, Docker, Kubernetes, and Azure tools across the software development lifecycle
• Perform advanced-level Java application design and PostgreSQL database design, implementation, and maintenance
• Share best practices and improve processes across teams
• Build product definition and use technical skills to drive solutions
• Maintain high standards of observability and availability
• Contribute to GEICO’s insurance business transformation toward an engineering-focused technology organization

Fullstack Engineer II – Java, React, Microservices

• Build and manage a team of engineers focused on delivering high-performance enterprise-wide products
• Drive architecture, design, and end-to-end implementation of AI-powered solutions
• Define strategy and execute a technical roadmap to increase product delivery velocity and unlock engineering capabilities
• Improve application performance, capacity, availability, and reliability
• Design and evolve cloud infrastructure and services
• Address project dependencies, negotiate and estimate milestone delivery dates, and deliver projects on time
• Identify project risks and present implementable solutions or alternatives
• Report team progress and key project metrics
• Understand how requirements and design choices affect systems across multiple areas
• Support performance evaluations and cultivate a culture of motivation, achievement, and trust
• Collaborate with product teams to address performance and resiliency issues
• Address technical and analytical skill gaps and promote knowledge sharing
• Contribute hands-on to architecture, system design, and implementation of core services, APIs, microservices, messaging, and storage/persistence
• Drive process improvement, cost leadership, and customer experience enhancement
• Manage upward to leadership and provide feedback
• Contribute to team planning and construct roadmaps
• Translate projects into deliverables and adjust priorities and team capacity

Senior Manager, Staff Engineering – Software Development, Microservices

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns and ensure a positive experience
• Drive customer satisfaction through meaningful interactions
• Complete required hands-on training at the Ashburn, VA facility and field training center

Auto Damage Trainee – Field

Adjuster

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Work in the Indianapolis territory
• Maintain flexibility regarding primary work location, which may involve remote, field, or in-office work
• Communicate effectively verbally and in writing
• Support GEICO's mission of providing quality coverage to millions of customers

Auto Damage Adjuster – Field

• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns and ensure a positive experience
• Drive customer satisfaction through meaningful interactions

• Handle complex auto damage claims using technical and industry knowledge
• Promptly and accurately settle claims
• Deliver excellent customer service
• Work in the territory listed on the job posting
• Perform remote, field, or in-office work as required by the position
• Maintain applicable state and federal certifications and permits

• Handle auto damage claims
• Promptly and accurately settle claims
• Deliver excellent customer service
• Handle complex claims using technical and industry knowledge
• Work in the assigned territory listed on the job posting
• Potentially work remotely, in the field, or in-office
• Maintain applicable state and federal certifications and permits
• Communicate effectively with customers and stakeholders
• Make decisions and manage multiple tasks while assessing claims

• Provide reassurance and solutions to customers after accidents
• Inspect and assess vehicle damage
• Estimate vehicle repair costs
• Negotiate equitable settlements
• Partner with body shops, rental companies, and parts providers
• Consult with involved parties and review insurance contracts
• Inspect vehicles and write estimates
• Manage rental cars
• Resolve customer concerns
• Drive customer satisfaction through meaningful interactions
• Complete required hands-on training at the Ashburn, VA training facility and field training center