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GEICO

Supervisor, Service

GEICO

Customer Service Supervisor coaching 10-12 representatives for GEICO, a major U.S. auto insurer.

Posted 8/18/2026full-timeTampa • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in mentoring and developing a team of Customer Service Representatives while providing expert insurance advice and ensuring high performance standards. Maintains up-to-date knowledge of the insurance industry to effectively educate and guide team members.

Highest-signal resume keywords
Supervisory ExperienceCustomer Service SkillsEffective Communication SkillsInsurance Industry KnowledgeFL 220 or 2044 License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Performance AuditsMultitasking SkillsComputer SkillsInsurance Advice
Soft Skills
CoachingMentoringPresentation Skills
Certifications & Qualifications
FL 220 LicenseFL 2044 License
Industry Keywords
Insurance IndustryCall CenterRemote Management

About the role

Key responsibilities & impact
  • Mentor, coach, and develop a team of 10-12 Customer Service Representatives
  • Help the team provide expert insurance advice to customers
  • Handle escalated calls and work toward resolution
  • Complete regular audits to ensure excellent service and achievement of performance goals
  • Stay up-to-date with changes in the insurance industry
  • Educate the team on insurance industry updates
  • Work some evenings and weekends

Requirements

What you’ll need
  • Prior supervisory experience required, preferably in a high-volume call center or within the insurance industry
  • Experience successfully managing remote associates preferred
  • Outstanding customer service skills and/or experience
  • Solid computer, grammar, and multitasking skills
  • Highly effective communication and presentation skills
  • FL 220 or 2044 license preferred
  • Hybrid schedule of 3-4 days a week with some evening and weekends

Benefits

Comp & perks
  • Personalized development programs
  • Mentorship
  • Certification assistance
  • Competitive pay
  • Benefits
  • Flexibility to support well-being and future
  • Promote-from-within culture
  • Opportunities for career growth