GE HealthCare

Field Engineer

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.

Field Engineer Apprentice

Account Manager

• Serve as the primary customer interface to GE HealthCare for all matters relating to the Service Partnership, building a long‑term, strategic alliance to exceed contractual obligations and protect against competitive threats.
• Implement robust processes and formal reporting to track program and project progress against agreed plans, including KPI metrics, operational risk, cost, and variation controls.
• Establish internal and external operational mechanisms to manage long‑term project liabilities and profitability, ensuring safety, quality, and financial objectives are achieved.
• Act as customer advocate to internal management, maintaining awareness of all program issues and ensuring clear enterprise‑wide communication.
• Represent GE HealthCare in all project‑related business and contractual discussions, ensuring timely completion of acceptance certificates and variation agreements.
• Organize and lead program, technical, and operational reviews with customers and provide regular updates to internal leadership.
• Drive operational excellence and efficiency initiatives in collaboration with customers and GE HealthCare teams, sharing best practices across the enterprise.

Senior Director, Service Partnerships

Sales

• Provide clinical support within a geographic area for the development of MRI and Iodinated Contrast Media.
• Apply knowledge of clinical MR and CT to guide definition and development of new imaging and post-processing techniques.
• Assist with trials, implementation, training, and MR and CT Contrast Media.
• Develop (clinical) competitive intelligence to support the field with counter arguments and selling advantages.
• Represent and assist at local, regional, or National trade shows and meetings, as required
• Demonstrate effective sales and presentation skills in diverse settings from one-on-one to formal large group situations, in-person and virtually

Clinical Sales Specialist, Contrast Media

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.
• Complete all planned Quality and Compliance training within the defined deadlines.

Systems Engineer

• Ultrasound system architect design, interface design, schematic design, etc.
• Support upstream product management and segment R&D to work out “for China” product pipeline and new product concept
• Deliver technical solutions per China needed features, products, & solutions. It may include in-house innovation and 3rd party cooperation
• Perform as technical expert in China NPI projects
• Coach and mentor US China innovation & localization team to develop the engineering community in process, career growth and technical excellence

Senior ULS System Engineer

• Virtual Service Sales Leaderのもとで、サービス組織の財務的コミットメントを確実に達成するために、販売活動を行う
• 担当エリアにおける超音波診断装置の保守契約を、架電による営業活動を行い、オンタイムでの保守更新(MSA Renewal)や新規獲得、Price-up、Up Sell、を実行する
• 担当部門(超音波診断装置、その他もあり)のMSAセールスやフィールドサービスエンジニア、機器営業チーム、販売店、本社マーケティング部門と緊密に連携して、ビジネスの成長を支え担当エリアにおける保守ビジネスの売上と利益目標の達成に貢献する
• 担当エリアのMSAセールスがより顧客訪問による付加価値を提供できるよう、サービスセールスチーム全体の営業生産性の向上に貢献する
• CRMへの顧客状況の入力、MSAセールスチームへの情報連携、見積作成、契約書作成依頼等の業務を行う

Virtual Service Sales, 超音波保守テレセールス

Technical Product Manager

• Collaborate with business and functional partners and technology teams in specifying requirements, gathering product feedback as needed
• Drive technology discussion and strategy in line with business needs, including AI initiatives
• Define execution plan and approach based on project scope, expected timeline and available budget/resources
• Facilitate convergence of functional and technical knowledge
• Work with technical team often comprising of members of separate organizations to coordinate day-to-day execution as per outlined plan
• Cooperate with and manage external vendors as required
• Ensure pre-defined project management processes and practices are followed
• Drive simplification and improvement as necessary
• Support execution team with resolution of roadblocks and interdependencies
• Partner with technical and functional teams external to the project to ensure their tasks are completed as required
• Manage project risks, scope changes and other non-standard events throughout the life of the project
• Manage stakeholder communication and progress reporting
• Ensure quality of deliverables is verified and matching stakeholder expectations
• Track project outcomes realization and customer satisfaction levels through established metrics against service level
• Ensure lessons learned are collected
• Demonstrates excelling business acumen, knows latest industry trends and is looked at as an internal expert on the product as well as the associated competitive landscape
• Interacts with customers/stakeholders in requirements-gathering, fine tuning, and obtaining product feedback
• Possesses a deep understanding of the technology stack and impact on final product
• Routinely collaborates with UX in design decisions
• Conducts customer and stakeholder interviews and elaborates on personas
• Demonstrate superior persuasion and influencing skills that ensure alignment between customer, product manager and engineering teams
• Prioritizes continuously in accordance with the understanding and validation of customer problems and needs
• Mentors junior team members

Staff Technical Product Manager

Director

• Own the Pharmacovigilance (PV) Audit Program: Develop, implement, and maintain the global PV audit strategy, ensuring alignment with regulatory expectations (e.g., EMA, FDA, MHRA, PMDA) and industry best practices.
• Manage Audit Operations: Oversee scheduling, planning, execution, reporting, and follow-up for PV audits, including internal audits and audits of service providers and affiliates.
• Fully participate in the audit program; actively owning and executing PV audits.
• Risk Identification and Communication: Identify high-risk compliance issues, escalate findings, and provide actionable recommendations to senior leadership.
• Regulatory Inspection Support: Prepare for and support PV-related health authority inspections, including back-room management and post-inspection follow-up.
• Metrics and Reporting: Define and track PV audit KPIs, ensuring visibility of compliance risks and trends to leadership.
• System Ownership: Manage audit-related modules within the electronic Quality Management System (eQMS), including support of configuration, UAT, and documentation.
• Team Leadership: Lead and develop a team of 3–5 auditors, providing coaching, mentorship, and performance management.
• Cross-Functional Collaboration: Partner with PV Operations, Quality, and Regulatory teams to ensure audit outcomes drive continuous improvement.
• Strategic Influence: Contribute to policy development and influence PV compliance strategy across the organization.

Director, Central Quality Audit, Pharmacovigilance

• Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
• Perform troubleshooting, service repairs and installations of moderate complexity
• Lead communications with customers and serve as escalation point for customer related concerns
• Own customer issues from dispatch or identification of issue to resolution
• Proactively engage with other team members to ensure appropriate solutions for the customer
• Leads installations, validations, maintenance, and service repair needs on designated equipment
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met

Field Service Engineer 2

Engineer

• Perform calibration & service on medical equipment.
• Lead and be the Subject Matter Expert on calibration of IGS Systems and Upgrades.
• Act as the primary GE HealthCare face to the customer throughout the calibration phase.
• Calibrate, test, and troubleshoot vascular equipment during installation phase.
• Drive customer satisfaction and keep up to date on administrative responsibilities.

Calibration Engineer

• Own and drive the sales strategy for the Diagnostic Cardiology and Vital Signs Monitors products
• Support customers post-sale
• Utilize in-depth knowledge of own and others sales territory, product lines, markets, sales processes, or customer groups
• Execute policy/strategy using analytical thinking and commercial experience
• Propose different solutions to address complicated problems
• Prioritize information for decision making
• Use technical experience and analytical thinking
• Collaborate with Inside Sales and distributor relationships
• Assist in leading the overall territory strategy with the broader team
• Act as a resource for colleagues with less experience
• May lead small projects with low risks and resource requirements

Product Sales Specialist, Diagnostic Cardiology, Specialty Monitoring

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.
• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.

Field Engineer II – CT/MRI, 2nd Shift

• Develop and execute a multi-year account strategy aligned to customer priorities, connecting GEHC capabilities across Imaging, AVS, PCS, and Service into a coherent roadmap for Care Alliance partnership.
• Translate strategy into quarterly priorities and opportunity plans that the account community can execute.
• Build and sustain senior relationships (C-suite and key executives), anticipate changing needs, and shape customer decision-making as a trusted advisor.
• Present complex information clearly—verbally and in writing—to executive decision makers.
• Serve as the single point of contact and decision maker for Enterprise Accounts, ensuring alignment on who engages whom, when, and why across GEHC.
• Connect customers to the right GEHC resources to meet needs and resolve challenges while maintaining strategic coherence and message discipline.
• Lead and align cross-functional teams around account priorities, clear roles, and operating cadence.
• Own the coordination with USCAN and Global Segment teams / Sales GMs to ensure the right level of engagement from front line sellers.
• Identify and shape enterprise opportunities; engage the Enterprise Solutions team to build large-scale strategic deals (e.g., Care Alliance / Care Pathway-type constructs where applicable).
• Lead cross-segment alignment to improve win rate, deal velocity, and customer confidence in GEHC as a strategic partner.
• For assigned Enterprise Accounts, own funnel health and conversion within accounts, driving Enterprise Solutions funnel, Share of Wallet, Visibility rate, and Win rate.
• Deliver outcomes with explicit accountability for Price discipline / accretion (protecting value and avoiding relationship-discounting).
• Hold internal stakeholders accountable for cross-functional outcomes that impact the enterprise relationship, including cash collection, issue resolution, and delivery commitments; driving closure through influence and escalation pathways when required.

Enterprise Client Director

Program Manager

• Serve as the primary point of contact for Lifepoint Health to GEHC for all matters relating to the Service Partnership
• Implement robust processes and formal reporting arrangements to track and monitor programmatic and project progress against agreed plans and agreements
• Establish internal and external operational mechanisms to manage long-term project liabilities and profitability
• Act as a customer advocate to internal management
• Work closely with other GEHC businesses and account management teams
• Represent GE Healthcare in all service and project-related business and contractual discussions with the customer
• Organize and support program, technical, and operational reviews with the customer
• Lead efforts to drive operational excellence and efficiency opportunities

Service Program Manager

Compliance

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Field Engineer Apprentice

Senior Director, Service Partnerships

Clinical Sales Specialist, Contrast Media

Field Engineer Apprentice

Senior ULS System Engineer

Virtual Service Sales, 超音波保守テレセールス

Staff Technical Product Manager

Director, Central Quality Audit, Pharmacovigilance

Field Service Engineer 2

Calibration Engineer

Product Sales Specialist, Diagnostic Cardiology, Specialty Monitoring

Field Engineer II – CT/MRI, 2nd Shift

Enterprise Client Director

Service Program Manager

Senior Manager, Regulatory Affairs