Field Service Engineer 2 - Memphis/Jackson

GE HealthCare

Senior Field Service Engineer maintaining and repairing MRI equipment in healthcare systems. Leading installations and ensuring customer satisfaction through prompt service and communication.

Posted 7/24/2026full-timeJackson • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in MRI equipment maintenance, troubleshooting, and installation, while ensuring compliance with regulatory standards and delivering exceptional customer service. Proven ability to manage customer relationships and drive service sales growth through effective communication and problem resolution.

Highest-signal resume keywords

MRI Equipment MaintenanceTroubleshooting and RepairCustomer Relationship ManagementService Sales GrowthRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Preventative MaintenanceService RepairInstallation of Diagnostic EquipmentTechnical Capabilities in MRIDocumentation of Work Performed

Soft Skills

Customer CommunicationProblem ResolutionTeam CollaborationCustomer Satisfaction Focus

Tools & Technologies

Web ApplicationsMicrosoft Suite of Products

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Healthcare ServicesRegulatory RequirementsEscalation ProcessContract Revenue Growth

About the role

Key responsibilities & impact

Perform timely and accurate preventative maintenance of MRI equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting, service repairs and installations of complex diagnostic equipment
Lead communications with customers and serve as escalation point for customer related concerns, including installations
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure appropriate solution for the customer
Leads installations, validations, maintenance, and service repair needs on designated equipment
Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Requirements

What you’ll need

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment or high school diploma/GED and 6 years of relevant experience
Technical capabilities in MRI including troubleshooting, repair and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required.
Ability to be available after hours and/or work a rotating on-call schedule including weekends

Benefits

Comp & perks

Relocation Assistance Provided: Yes
Health insurance
Retirement plans
Paid time off
Professional development opportunities
Competitive compensation