Gartner

Product Manager

• Become an expert in understanding client needs; capture client feedback to inform and enhance product
• Use that knowledge and insight to conceptualize, build and launch products for clients in specific roles
• Create technology and data driven features that are valuable for our clients
• Pilot products (or features) as needed, including identifying & analyzing key business metrics to uncover reasons for success, reasons for obstacles and deliver needed enhancement
• Project manage the development process from concept to launch, ensuring continued impact and tracking progress of metrics post-launch
• Analyze product performance, adoption, growth, customer satisfaction/retention and lead problem-solving efforts to identify and remove obstacles
• Develop and present regular updates to top executives and contribute to collaborative problem-solving and brainstorming sessions with Research, Product Management, Sales, Services and Technology
• Drive the commercial success of the product along with client satisfaction

Salesforce Developer

• Designing, implementing, unit, integration testing and supporting Salesforce applications and services
• Contribute to the review and analysis of business requirements
• Collaborate on architecture and technical design discussions
• Perform and participate in code reviews, peer inspections and technical design/specifications
• Documenting and review detailed design

Senior Salesforce Engineer – Service Cloud

Director

• Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global accounts
• Lead overall account and territory strategy to drive YoY growth and retention
• Develop exemplary account solutions and license architectures – building account vision and strategy, and driving execution towards intended state
• Orchestrate and marshal account planning and execution with sales team members and cross-BU internal partners
• Lead and coach direct sales team on best practice execution
• Develop understanding of client business strategy, drivers, goals and initiatives - translating these into opportunities for the client to maximize value received and identifying new value delivery opportunities
• Attract and retain top talent within sales team by following Gartner’s validated recruitment methodology, with a strong focus on building a pipeline of candidates for potential open opportunities
• Drive high activity by coordinating prospecting strategies and driving prospecting execution
• Become a trusted advisor for the client across all their primary locations
• Account management with the outcome of increased customer engagement and an increase in retention and account growth
• Quota responsibility aligned to a specific multinational account
• Build and demonstrate mastery of Gartner sales methodology and products
• Drive consistent execution of Gartner’s proven best practices
• Line leadership, coaching, and development of direct report sales associates
• Responsible for forecasting and forecast accuracy on a monthly/quarterly/annual basis
• Maintain and leverage competitive knowledge & focus

Client Director, GTS

DevOps Engineer

• Collaborate with a cross-functional team of application developers, operations engineers, architects to understand complex product requirements and translate them into automated solutions that you build.
• Collaborate with colleagues to support and improve architecture, systems, processes, standards and tools.
• Lead technical discussions to ensure solutions are designed for successful deployment, security, and high availability in the cloud.
• Design, implement, and maintain server, storage, network, and security infrastructure as code.
• Build reusable pipelines for application deployments.
• Write and maintain code for automating the creation of scalable/resilient systems/infrastructure with a focus on immutability and containers.
• Develop, implement, and test automated data backup and recovery, and disaster recovery procedures across multiple regions.
• Write and maintain clear, concise documentation, runbooks and operational standards including infrastructure diagrams.
• Assist development teams in the creation and understanding of automated application configurations.
• Ensure all solutions are properly monitored and instrumented.
• Troubleshoot and resolve complex issues in development, test and production environments.
• Design and deploy scalable, highly available, and fault tolerant distributed systems.
• Continuously identify, adopt, & refine best practices.
• Educate/mentor product teams and junior engineers.

Software Engineer – AWS, Python, DevOps

Accounting Manager

• Provide research and advisory to global clients in the US, EMEA and beyond
• Serve as a subject matter expert for transforming controllership processes
• Guide clients in how to transform these processes using AI and automation techniques
• Work with a collaborative team of highly experienced analysts to build authoritative research and advice
• Deliver high quality advice through face-to-face and video-based presentation and discussion with clients

Director Analyst – Accounting Process, AI Technology

Customer Success Manager

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Client Success Associate, Dutch/German

• Engages directly with clients or internal stakeholders across Gartner
• Acts as a connector between internal and external Clients and the Gartner Analyst community
• Provides research and resources to business leaders
• Partners with internal stakeholders on client needs
• Builds strong working relationships with the Gartner Business & Technology Insights Analyst community

Client Engagement Specialist

Product Operations

• Own and continuously improve the product operating system for GDX.
• Manage the launch readiness and structured execution of key programs.
• Manage content operations, and drive alignment across business functions.
• Partner closely with Product Leadership to scale consistent ways of planning, measuring, and launching products.
• Run multiple Product Ops programs simultaneously: launch readiness, quarterly roadmap readouts, and special projects.
• Facilitate product launch readiness including product messaging, stakeholder alignment, and risk management.
• Own and improve content operations to support product discovery, adoption, and engagement across digital platforms.
• Act as point person for US based urgent initiatives like First Takes; publish content using the CMS.

Product Operations Manager

Executive

• Manage a portfolio of senior executive client relationships
• Act as a trusted advisor and primary point of contact for Heads of R&D
• Drive client retention by connecting clients with relevant Gartner insights and analysts
• Define and deliver tailored service solutions
• Lead and participate in Gartner Executive Series webinars and community-building activities
• Collaborate closely with internal Gartner teams
• Support BTI Analyst activities by facilitating client participation in studies and panels
• Contribute to account planning and value demonstration activities
• Focus on sales enablement

Executive Partner – Advisory to R&D Executives

Account Executive

• Drive value delivery with current Gartner clients
• Identify, cultivate, qualify and close client growth opportunities
• Continually build a pipeline of high-quality opportunities
• Manage complex high-revenue sales across matrix and diverse business environments
• Own forecasting and account planning on a monthly/quarterly/annual basis

Account Executive, LE/GE, GTS

Compliance

• Create innovative insights content
• Develop new insights through thought leadership
• Provide actionable advice aligned to content area
• Create and deliver high value presentation materials
• Support sales and engagement with clients
• Identify process improvements in research

Senior Director Analyst, Cyber GRC Tools and Technology

Sales

• Achieve or overachieve financial targets
• Develop and execute strategy for achievement of business results tied to overall sales strategy
• Attract and retain top talent within sales team by following Gartner's validated recruitment methodology, with a strong focus on building a pipeline of candidates for potential open territories
• Drive high activity by conducting team prospecting sessions with direct reports
• Ensure that each team member is capable of developing and maintaining C-level relationships
• Provide leadership through effective communication of the global strategy
• Coach and develop direct reports on a regular basis
• Improve the team's success through effective leadership and mentorship
• Take ownership for own professional growth and support the team's professional growth

Sales Manager – Large Enterprise

• Quota Achievement in retaining and growing Total Sales Bookings (TSB) to ensure Net revenue growth for a given portfolio of conferences and/or clients
• Proficient in account planning and understanding of territory management
• Strong prospecting skills and work collaboratively with lead gen
• Maintain or exceed pipeline goal of 3x value of sales forecast
• Inter-departmental resource utilization and coordinator across Gartner lines of business
• Renewal activities focused on client needs and development of high-level client relationships
• Development of integrated solutions based on contract offerings
• Solid business acumen and industry expertise
• Timely and accurate revenue forecasting, ability to accurately forecast 30/60/90 days out (+/- 5% accuracy)
• Compliance in utilizing internal sales enablement tools such as salesforce.com and management processes
• Delivering high-quality presentations in the Gartner format
• Travel required to 5+ conferences per year plus client meetings and competitive conferences

Enterprise Exhibitor Sales Executive – Destination Conferences

Vice President

• Lead the organizational change, product marketing, communications, and enablement efforts for Sales and Services technology initiatives
• Ensure technology-driven initiatives are successfully adopted and deliver measurable value
• Conduct comprehensive impact analyses and assess change readiness
• Develop and execute enablement frameworks and training programs
• Create and deliver integrated communication strategies to inform and inspire stakeholders
• Establish measurement frameworks to track adoption and business impact
• Oversee user support and analyze support ticket trends
• Foster a culture of simplification and innovation within the team
• Lead, mentor, and develop a high-performing team across Change Management, Communications, and Enablement

VP, Technology Change Management

Marketing

• Join Gartner’s leading analysts and advisors to host public live virtual sessions that showcase their research and insights to thousands of professionals.
• Execute and host live virtual sessions, including reading from a script, introducing the presenter, providing audience instructions, covering promotional announcements and operating the 3rd party webinar platform.
• Post content on our webinar platform and gartner.com.
• Collaborate with the Marketing Program Manager to analyze program data and identify program benchmarks and bright spots.
• Collaborate with the Marketing Program Manager to find areas of optimization within program operations and/or promotional channels including email and social media.
• Collaborate with the Marketing Program Manager to identify innovations and propose pilot opportunities.
• Provide presenter access details and trainings for sessions, ensuring the success of our events through detail accuracy and collaboration via multiple trackers and platforms.
• Collect PowerPoint presentations from presenters and provide them with final versions.
• Request, add and edit standard virtual event instructional and promotional slides for presentations.
• Edit scripts to align with virtual event details and promotions.
• Upload presentations and promotional slides to virtual sessions platform.
• Respond to our sales teams and prospective clients on their inquiries and requests in a timely manner.
• Manage promotional email requests and become a liaison to partners in Digital Marketing.
• Provide key metrics and analysis based upon our event data for individual sessions.
• Update registration reports on daily basis and send weekly notifications to stakeholders.
• Manage preparatory sessions for our sessions with team members and internal/external presenters.
• Support additional assignments to maintain consistency, promote accountability and optimize efficiency.