Gartner

Customer Support

• Author high quality, consumable, actionable, insightful content
• Deliver high-quality actionable advice to an executive client audience
• Lead research projects requiring coordination of colleagues and resources
• Meet clients and prospects regularly to provide actionable advice
• Create and deliver presentation materials for Gartner events

Senior Director Analyst, Customer Service and Support – AI Expert

Security Engineer

• Create innovative, thought provoking, and highly leveraged “must-have insights” content
• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
• Demonstrate thought leadership in establishing Insights positions across a team of analysts
• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
• Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
• Provide high quality and timely content peer review
• Build credibility as an industry expert to represent Gartner insights, methodology and strategy
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
• Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
• Be a mentor and a coach by supporting more junior team members
• Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions

Senior Director Analyst, Cybersecurity, Governance, Risk & Compliance

Affiliate Manager

• Manage a portfolio of 25+ member consisting of digital/technology leaders from some of the World’s largest commercial and high-tech organizations with revenue size in excess of 15B+.
• Get a deep understanding of the members’ priorities and challenges.
• Help members find solutions and execute on their strategy by leveraging your own experience, Gartner’s capabilities, and the trends across our client base.
• Challenge the member with new ideas and innovative approaches and provide an outside “fresh eyes” perspective on their decisions and direction.
• Define and deliver innovative solutions by assessing the member’s top Priorities and developing a customized service plan.
• Conduct briefings, strategy sessions and workshops both virtual and onsite, as well as research analyst visits, roundtables, and webinars.
• Build a strong partnership with Gartner’s Sales organization and collaborate with them to ensure strong member engagement and renewal of ExP business.
• Present or facilitate at local ExP events

Senior Executive Partner – CIO Advisory, Global Enterprises

Full-stack Engineer

• Architect and lead the development & operational management of Gartner AI Toolmate.
• Lead testing for emerging technology and help coordinate pilots across IT.
• Design and lead a hybrid workforce where AI agents, human engineers and end users operate in a continuous feedback loop.
• Meet with users to solicit feedback and inform our roadmap.

Senior Director, AI Software Engineering

Client Partner

• Guide leaders with actionable, objective business and technology insights
• Support enterprise leaders and their teams with mission-critical priorities

Client Success Partner

General Counsel

• Provide executive advisory services to GC members across all industries and business models
• Synthesize Gartner insights and data to deliver advisory support through client engagement
• Host, facilitate, and/or participate in member activities and working sessions
• Define and deliver innovative solutions by assessing member needs
• Facilitate member interactions through the Gartner for GC member community
• Participate in all phases of the member lifecycle from pre-sale to renewal

Executive Partner – General Counsel Advisory

Security Operations

• create thought leading research on security operations and vulnerability management
• conduct research and analysis targeting client’s key initiatives
• deliver high quality actionable advice through various media
• write clear, actionable advisory research documents
• respond to client questions and deliver presentations
• maintain Gartner's industry leadership reputation
• collaborate with the sales organization and provide support to grow the business

Senior Director Analyst – Security Operations, AI Security

Graphics Designer

• Produce attractive and effective concepts for singular assets, keeping within the brief and predefined brand guidelines
• Research, source and refine imagery for use in a plethora of mediums and formats
• Populate various set templates to high standard in a timely manner
• Maintain and update asset libraries to aid efficiency for other team members
• Communicate with senior members to receive feedback and critique
• Prepare design files and documents for export and delivery

Graphic Designer

Product Manager

• Bring product priorities to life through a clear articulation of a user’s journey, behaviours, needs, and pain points.
• Facilitate the product lifecycle from discovery, through design, development and in-market iterations.
• Partner closely with Product Design during UX / Design reviews and provide candid, constructive, and clear feedback backed with customer insights.
• Own the entire user story process, from creation through acceptance.
• Partner closely with Engineering for technical solutions and the feasibility of product designs.
• Collaborate with customer success, product marketing, and sales to ensure a world class experience.
• Gather, analyze, and prioritize requirements from stakeholders, customers, and internal teams.
• Create and maintain a well-defined product backlog, ensuring clarity and alignment with business objectives.
• Write user stories, acceptance criteria, and define success metrics for features and enhancements.
• Work closely with engineering, design, and QA teams to ensure timely and high-quality delivery of product increments.
• Participate in sprint planning, daily stand-ups, reviews, and retrospectives.
• Act as the primary point of contact for the development team regarding feature requirements and priorities.
• Continuously refine and prioritize the backlog based on feedback, business value, and changing needs.
• Monitor and report on product progress, outcomes, and KPIs to the Product Manager and stakeholders.
• Advocate for the customer experience throughout the product development lifecycle.
• Document user journeys for the product along with customer feedback.

Product Owner

Learning and Development

• Manage the L&D inbox and triage requests
• Schedule and track pre-hire calls with managers
• Partner with team members to support programming
• Support special projects like year-end reporting
• Maintain data in LMS

Learning & Development Operations Specialist

SDET

• Develop, implement, and maintain comprehensive test plans and test cases for Enterprise Datawarehouse solutions
• Conduct thorough testing of ETL and BI Reports to ensure data accuracy, consistency, and reliability
• Collaborate with cross-functional teams, including data analysts, data engineers, and business stakeholders, to understand data requirements and business rules
• Identify, document, and track defects and inconsistencies in data management processes
• Perform root cause analysis on data quality issues and recommend corrective actions
• Validate data integration and data migration processes to ensure seamless data flow across systems
• Develop test scripts for data testing in Enterprise Datawarehouse for data accuracy, data completeness & data integrity

Senior Test Engineer, ETL, Datawarehouse Testing

• Create thought leading security operations, monitoring and vulnerability management research for Gartner clients
• Meet with clients daily via phone, video-conference, or face-to-face presentations
• Research technology, practices and trends to produce written research for clients
• Conduct research and analysis in areas of expertise targeting client’s key initiatives
• Deliver high quality actionable advice through various media
• Maintain Gartner’s industry leadership reputation by responding to press inquiries
• Collaborate with the wider sales organization for outstanding sales support

Senior Director Analyst – Security Operations, Threat Detection, Response and Automation

Account Executive

• Drive value delivery with current Gartner clients
• Identify, cultivate, qualify, and close client growth opportunities
• Build a pipeline of high-quality opportunities
• Manage complex high-revenue sales across diverse business environments
• Own forecasting and account planning on a monthly/quarterly/annual basis

Account Executive, Named Account – GBS, HR Practice

Sales Development Rep

• Lead, coach, and develop a team of Sales Development Program (SDP) associates
• Drive outreach strategy and execution across new and existing accounts
• Partner with front-line Sales leaders and quota-bearing sellers to support SDP associate pipeline generation and client engagement
• Deliver ongoing feedback and performance management to accelerate associate growth
• Collaborate with Sales Learning & Development and front-line Sales leaders to ensure strong alignment and impactful training

Sales Development Manager

Artificial Intelligence

• Conduct in-depth qualitative and quantitative research on services supporting the emerging AI capabilities across multiple application stacks
• Design and implement comprehensive market research studies to identify trends, competitive dynamics, and growth opportunities in the apps services sector as a result of the move to AI capabilities
• Develop market forecasts and predictions about AI & application services adoption, implementation challenges, and potential business impacts
• Analyze complex datasets to extract meaningful insights into AI & app services market trends, competitor movements, and customer needs
• Monitor and evaluate the competitive landscape for service providers supporting application megavendors and AI application specialists , across the full range of services, from consulting, through implementation and managed services
• Create compelling, high-quality research reports and thought leadership content on AI application services and their implications for major IT service providers.
• Serve as a trusted advisor to C-level clients on AI services strategy, implementation approaches, and ecosystem partners for deployment.