Gap Inc.

Artificial Intelligence

• Drive the vision, design, and execution of an integrated technology architecture that powers seamless, intelligent, and personalized customer experiences across all digital and physical touchpoints.
• Champion the use of Agentic Commerce patterns—autonomous shopping agents, proactive assistant bots, and AI-driven fulfillment orchestration—to create frictionless, next-gen shopping experiences.
• Design intelligent, AI-augmented experiences that integrate predictive personalization, dynamic pricing, virtual styling, conversational commerce, and autonomous checkout journeys.
• Integrate commerce ecosystems with real-time decision engines, customer data platforms (CDPs), recommendation systems, and AI models to drive adaptive journeys.
• Partner with product, engineering, and data science teams to implement AI across the customer lifecycle—from acquisition and engagement to loyalty and retention.
• Define architectural principles to scale AI/ML use cases, leveraging cloud-native platforms (GCP, AWS), serverless models, and data mesh strategies.
• Architect future-ready, omnichannel commerce platforms supporting unified experiences such as BOPIS, Same-day Delivery, and Endless Aisle.
• Ensure architecture enables real-time signals processing (e.g., clickstream, IoT, POS), contextual understanding, and action-triggering across commerce surfaces.
• Lead architectural reviews and governance for AI-based and connected commerce projects.
• Guide experimentation with GenAI, LLMs, and autonomous agents in commerce, marketing, and fulfillment use cases.
• Collaborate with data, privacy, and compliance teams to align AI-powered experiences with data governance and ethical AI frameworks.

Principal, Architecture – AI, Unified Commerce

General Counsel

• Proactively engage with and support business partners on marketing initiatives, creative services and talent engagements
• Draft, review and negotiate a broad range of agreements related to marketing initiatives, creative services, talent services, design collaborations, consulting services, new media, customer engagement tools, consumer-facing AI experiences, and digital marketing platforms
• Manage numerous projects and complex matters simultaneously under deadline pressure
• Support legal team as appropriate in the evolution of contract process and policies to enhance efficiency

Senior Counsel, Marketing

Software Engineer

• Own and drive the real-time data services roadmap aligned to key fashion retail business priorities — including live inventory visibility, real-time personalization, and omnichannel order orchestration
• Implement active stewardship of streaming data assets including schema registries, event topic governance, data lineage, and end-to-end pipeline observability
• Partner with merchandising technology and supply chain teams to replace latency-heavy batch processes with streaming solutions that enable faster markdown decisions, smarter replenishment, and live size-curve analytics
• Collaborate with digital product and marketing teams to deliver real-time customer behavioral signals that power personalization engines, triggered communications, and live site experiences
• Own the reliability, throughput, and quality of core real-time data streams with measurable improvements each sprint
• Lead enterprise alignment on streaming data standards, event schema contracts, and API-first data delivery patterns across brands and banners
• Drive investment strategy for streaming infrastructure and real-time BI, including architecture decisions that support peak retail periods such as holiday, back-to-school, and new collection launches
• Serve as the internal real-time data evangelist — proactively identifying high-value opportunities to move the business from next-day insight to in-the-moment action
• Enforce data security, access governance, and privacy compliance as applied to streaming and event data, in partnership with legal and data governance teams
• Represent real-time data platform needs in technology evaluations, vendor partnerships, and any acquisition or brand integration activities
• Build, develop, and retain a high-performing platform engineering team through effective hiring, coaching, technical mentorship, and clear career pathing

Director – Real-Time Data Services Engineering

Data Engineer

• Drive the data integration plan with internal stakeholders, vendors, partners, 3rd party teams
• Implements processes for active stewardship of data, including active management of metadata and oversight of data processes and flows
• Collaborate with the team to ideate and prototype new data opportunities
• Be accountable for the quality of our core data set and make improvements each sprint
• Lead the business engagement and agreement on business-wide data standards
• Ownership of all data enrichment, maintenance investments
• Key driver in data warehouse and business intelligence investment strategy
• Customer data evangelist – proactively seek new and improved ways for data to drive more differentiated, dynamic, cross-channel touch point opportunities for Users
• Internal expert on customer Data Security and Privacy policies and practices
• Business Lead on all data-related acquisition and divestiture activities
• Build and maintain a strong technical team through effective recruiting, training, coaching, team building, and succession planning.

Director, Customer Data Engineering

• Direct software development, delivery, and support efforts
• Provide leadership and direction to technical teams
• Lead and model a DevOps mindset
• Foster innovation and support business growth

Director – Data Platform

Procurement

• Help shape how we find, select, and grow partners across our software and services landscape.
• Execute category strategies and achieve value targets for the categories.
• Manage categories by collaborating on actionable multi-year sourcing strategies.
• Design value-based RFPs that prioritize outcomes and KPIs over lowest price.
• Lead quarterly Strategic Business Reviews with Tier 1 software suppliers.
• Build and strengthen strategic relationships with senior internal stakeholders and suppliers.

Category Manager II, Procurement – Software

Paralegal

• Draft, review, and negotiate a variety of retail leasing and commercial agreements for real estate initiatives, including, leases, lease amendments, and other related documents concerning rent audits, co-tenancy, construction, store maintenance, store operations, vendor services, and landlord/tenant disputes.
• Analyze lease materials to assess legal and reputational risk to support cross-functional business partners and brand initiatives.
• Perform legal due diligence and recommend practical, creative solutions that balance legal risk with business and/or operational impact.
• Build and maintain effective cross-functional partnerships.
• Problem solve and manage high impact leasing and property management matters and escalate issues as needed.

Senior Paralegal Manager, Real Estate – Commercial Contracts

Marketing

• Execute Lifecycle Campaigns
• Support the development and execution of customer lifecycle marketing initiatives that drive engagement, retention, and loyalty.
• Manage day-to-day execution of campaigns across email, SMS, push, in-app, and other owned channels.
• Customer Segmentation & Targeting
• Use established segmentation frameworks and customer insights to build targeted campaign lists.
• Partner with data and CRM teams to ensure segmentation accuracy and performance tracking.
• Campaign Management & Optimization
• Build, QA, launch, and monitor multichannel lifecycle campaigns.
• Track campaign performance and recommend improvements to increase conversion and retention.
• Loyalty Program Support
• Assist in maintaining and executing loyalty and referral program initiatives.
• Monitor program performance metrics and identify opportunities for incremental improvements.
• Omni-Channel Support
• Help deliver consistent and personalized customer experiences across digital and in-store touchpoints.
• Support the integration of lifecycle campaigns into broader omni-channel strategies.
• Cross-Functional Collaboration
• Coordinate with CRM, product, creative, and customer service teams to ensure smooth campaign development and deployment.
• Participate in project meetings and contribute insights to support customer-centric decision-making.
• Reporting & Insights
• Gather campaign performance data, prepare reports, and highlight key insights for leadership.
• Support testing plans (A/B tests, offer tests, creative tests) to improve campaign effectiveness.

Marketing Manager – Customer Lifecycle

Product Manager

• Own delivery outcomes for technology initiatives across DC and Fulfillment domains
• Hold delivery partners accountable to business results
• Manage and coordinate contractors and offshore delivery teams
• Develop trusted, working relationships with leaders in Distribution Center and Fulfillment Center operations
• Assess and prioritize automation and AI opportunities across warehouse management, labor management, robotics, and fulfillment workflows
• Maintain visibility across a dual-WMS environment for online fulfillment

Senior Manager, Product Management – DC/Fulfillment

• Define and execute the omnichannel payments and fraud strategy — spanning online, in-store, and emerging payment methods (buy now pay later, digital wallets) — across all four brands and all channels.
• Lead a team of product managers, owning product-area goals, delivery outcomes, and talent development across payment and fraud surfaces.
• Present at Value Stream Performance Reviews with product-level goals, progress updates, and escalations for Sr. Director visibility.
• Drive AI-based fraud prevention capabilities that enhance security and transaction trust without creating unnecessary friction for legitimate customers.
• Own cross-functional dependencies — particularly with Cart & Checkout (payment integration at checkout), Store Mode & POS (in-store payment processing), and Lifecycle & Loyalty (rewards redemption and Gap Inc. Card integration).
• Contribute substantively to the Sr. Director’s quarterly strategy planning, translating payment technology trends, fraud landscape changes, and competitive payment innovation into strategic product direction.
• Partner with Finance, Legal/Compliance, and cross-functional payment stakeholders to ensure payment capabilities meet regulatory requirements and business objectives.
• Champion data-driven experimentation to optimize payment success rates, reduce fraud false positives, and expand payment method adoption across channels.

Director, Product Management – Payments, Fraud Management

• Define and execute the product strategy for the shopping bag, checkout flow, and order confirmation across Gap Inc.'s digital commerce platforms — driving conversion, reducing abandonment, and delivering a seamless purchase journey for all customers across all four brands.
• Lead a team of product managers, owning product-area goals, delivery outcomes, and talent development across cart, checkout, and order confirmation surfaces.
• Present at Value Stream Performance Reviews with product-level goals, progress updates, and escalations for Sr. Director visibility.
• Own cross-functional dependencies — particularly with Discover and Choose (pricing and promotions transparency from browse through bag), Lifecycle & Loyalty (loyalty cardholder experience and benefits display at checkout), and Post-Purchase (order confirmation and returns initiation).
• Drive cart and bag strategy — including upsell and cross-sell recommendations, product suggestions, and cart engagement features that increase average order value and basket size.
• Advance promotions and pricing visibility within the cart — ensuring customers can understand discount application, loyalty benefits, and final pricing with confidence at every step of checkout.
• Optimize the checkout flow — including address entry, order review, and the path to order confirmation — to reduce drop-off and improve completion rates across web and app.
• Contribute substantively to the Sr. Director's quarterly strategy planning, translating checkout conversion trends, competitive intelligence, and customer behavior into strategic product direction.
• Champion data-driven experimentation through A/B testing, feature flagging, and analytics-driven iteration to optimize conversion and reduce drop-off across the purchase funnel.
• Drive Gap credit cardholder acquisition at the point of purchase — designing and optimizing card sign-up entry points within the bag and checkout experience to increase new cardholder conversion while maintaining a seamless checkout flow.

Director, Product Management – Cart & Checkout

Human Resources

• Support company efforts to maintain a positive employee relations environment
• Develop and implement proactive employee relations management strategies
• Ensure business partners comply with employment law and Code of Business Conduct obligations
• Manage and influence proactive Employee Relations Strategy with business and HR leaders
• Responsible for end results of team and shares responsibility over resources, budget and adherence to policies

Employee Relations Manager

Brand Manager

• Manage the development and execution of special projects from idea through launch, ensuring concepts are brought to life across channels.
• Build integrated, end-to-end rollout strategies across owned and paid platforms, ensuring ideas translate effectively across formats and touchpoints.
• Develop and produce multimedia content (social, video, editorial, digital, IRL) that drives engagement, buzz, and brand relevance.
• Concept and pitch ideas, then partner cross-functionally to execute — bringing highly engaging, shoppable moments to life.
• Ensure content is platform-native, cohesive, and delivered with a high level of creative and operational rigor.
• Bring a strong, informed point of view on what’s happening across fashion, media, editorial, and marketing, and translate that into clear creative strategy and direction.
• Conduct ongoing cultural and competitive analysis to inform where and how the brand shows up.
• Shape storytelling territories rooted in vintage and our brand heritage — defining what stories we tell, who we should partner with to tell them and why they matter now.
• Identify and develop scalable content formats (including video-led concepts) that build consistency and momentum over time.
• Partner with UX and digital teams to evolve how storytelling is expressed across site and digital experiences.
• Build alignment across marketing, social, product design, merchandising, PR, and paid media to ensure ideas are set up for strong rollout.

Brand Marketing Manager

Architect

• Leverage and operationalize Gap Inc.’s Enterprise Store Design Standards across all franchise projects.
• Translate design intent into technical architectural, interior and engineering requirements that are executable across diverse global markets.
• Ensure all projects adhere to brand design standards, prototype templates, specifications, and layout requirements.
• Partner with Enterprise teams to provide feedback and continuously improve standards based on franchise execution insights.
• Manage a portfolio of cross-brand franchise projects, ensuring delivery against cost, schedule, and quality goals.
• Oversee all phases of project execution including feasibility, design adaptation, permitting, and construction.
• Review and approve drawings and technical documentation from franchise partners and their consultants.
• Ensure alignment with landlord criteria, local, state, and international building codes and regulations.
• Inform and mitigate risk across all projects related to cost, constructability, code compliance, and schedule.
• Apply deep knowledge of construction sequencing, building systems, and permitting processes to guide execution.
• Evaluate complex project conditions using multiple sources of information (internal and external) to drive decision-making.
• Act as the primary A&E partner to franchisees, architects, engineers, and general contractors.
• Provide clear guidance, tools, and frameworks to enable consistent execution of enterprise standards.
• Build strong relationships across global markets to support scalable and repeatable delivery.
• Collaborate closely with Real Estate, Real Estate Law, Finance, Store Operations, Field Leadership, Loss Prevention, and Gap Tech.
• Align with Construction, Procurement, and Store Design teams to ensure seamless execution from concept to opening.
• Lead and influence cross-functional initiatives tied to store development, pilots, and innovation.
• Measure project and partner performance using analytics, metrics, and scorecards.
• Drive continuous improvement in processes, tools, and execution efficiency.
• Contribute to new store concepts, pilots, and strategic initiatives that enhance the store development lifecycle.
• Set direction, priorities, and policies for franchise A&E execution within the leveraged model.
• Lead planning, budgeting, and resource alignment to achieve business objectives.
• Guide team and stakeholders through complex, multi-market challenges with a structured and solution-oriented approach.

Director, Architecture & Interior Design – Global Franchise

Platform Engineer

• Lead the strategy, development, and operations of the enterprise Cloud Platform across Azure and GCP
• Define and execute the multi-cloud platform strategy ensuring architectural consistency, security, and scalability
• Own the API gateway and service mesh layer (Istio)
• Drive adoption of modern CI/CD pipelines, container orchestration, GitOps workflows, and progressive delivery practices
• Champion developer experience (DevEx) as a first-class product
• Establish and track platform adoption metrics aligned with DORA benchmarks
• Lead the infrastructure-as-code practice using Terraform
• Define and own the enterprise observability strategy
• Build and mentor a high-performing platform engineering organization
• Serve as the primary technology leader for cloud platform and delivery infrastructure