Director, Product Management – Payments, Fraud Management

Gap Inc.

Director of Product Management leading omnichannel payments and fraud strategy for Gap Inc. Overseeing payment processing, fraud prevention, and team development across multiple brands.

Posted 5/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and execute the omnichannel payments and fraud strategy — spanning online, in-store, and emerging payment methods (buy now pay later, digital wallets) — across all four brands and all channels.
Lead a team of product managers, owning product-area goals, delivery outcomes, and talent development across payment and fraud surfaces.
Present at Value Stream Performance Reviews with product-level goals, progress updates, and escalations for Sr. Director visibility.
Drive AI-based fraud prevention capabilities that enhance security and transaction trust without creating unnecessary friction for legitimate customers.
Own cross-functional dependencies — particularly with Cart & Checkout (payment integration at checkout), Store Mode & POS (in-store payment processing), and Lifecycle & Loyalty (rewards redemption and Gap Inc. Card integration).
Contribute substantively to the Sr. Director’s quarterly strategy planning, translating payment technology trends, fraud landscape changes, and competitive payment innovation into strategic product direction.
Partner with Finance, Legal/Compliance, and cross-functional payment stakeholders to ensure payment capabilities meet regulatory requirements and business objectives.
Champion data-driven experimentation to optimize payment success rates, reduce fraud false positives, and expand payment method adoption across channels.

Requirements

What you’ll need

Bachelor’s degree in Business, Computer Science, or related field; MBA or advanced degree preferred.
8+ years of product management experience in payments, fintech, commerce platforms, or transaction systems, including 3+ years leading product teams.
Proven experience building or scaling payment platforms that measurably improved authorization rates, reduced fraud, or expanded payment method adoption.
Strong technical acumen in payment gateways, fraud detection systems, PCI-DSS compliance, and payment processing architecture.
Exceptional cross-functional influence across Finance, Legal/Compliance, Engineering, and Store Operations partners.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working hours
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

product managementpayment platformsfraud detection systemspayment gatewayspayment processing architectureAI-based fraud preventiondata-driven experimentationauthorization rates improvementfraud reductionpayment method adoption

Soft Skills

leadershipcross-functional influencetalent developmentcommunicationstrategic planningpresentation skillscollaborationproblem-solvingorganizational skillsstakeholder management

Certifications

Bachelor’s degreeMBAadvanced degreePCI-DSS compliance certification