FYUL

Pricing Analyst

• Run pricing operations - work with pricing team to ensure prices are shipped accurately, on time, and through a streamlined process across platforms
• Propose and implement strategic improvements - challenge existing pricing structures and frameworks, and work with cross-functional team (pricing, onboarding, pricing tech) to implement strategic improvements.
• Automate workflows - identify bottlenecks in pricing workflows and lead initiatives to automate or simplify them, with a strong bias toward AI-assisted solutions.
• Analyze price-related areas - In-depth analysis of price-related items (customers, suppliers, etc.) to propose and ship pricing improvements to drive profitability growth
• Build pricing analysis - develop models, reports, and dashboards that surface insights into pricing performance, margin health, and competitive positioning.

Pricing Operations Specialist

General

• Defining, owning, and continuously raising quality standards and acceptance criteria for digitization output across all production partners — both in-house facilities and outsourced fulfillment partners — acting as the internal authority on what "good" looks like.
• Engaging with digitization partners on quality — assessing digitization output, running capability reviews, driving performance improvement, and evaluating alternatives where standards are not met; and working with in-house and partners production facilities on embroidery production quality outcomes.
• Building and owning the quality measurement framework: identifying the KPIs and metrics that track EMB and digitization quality performance over time, and using data to drive decisions.
• Creating digitization guidelines, SOPs, and technical briefs that internal teams and external partners can follow and be held accountable to — documentation that works without hand-holding.
• Identifying and driving improvements to how merchants and customers engage with embroidery — design tool guidance, pre-submission quality checks, and AI-assisted tooling to surface issues before they reach production.
• Collaborating cross-functionally with Operations, Merchant Success, and Product/Tech teams to align on quality initiatives and embed standards into tooling and processes.

Embroidery & Digitization Quality Lead

Product Manager

• Define and lead a compelling product strategy aligned with company goals and customer needs, translating it into clear priorities, roadmaps, success metrics, and execution plans.
• Own product outcomes across the full customer journey, ensuring the organization delivers measurable impact on activation, conversion, retention, monetization, engagement, customer satisfaction, and long-term customer value.
• Identify the highest-leverage opportunities to help merchants create, sell, manage, grow, and monetize more effectively while improving the buyer experience and transaction quality.
• Balance short-term business impact with long-term platform scalability, customer experience quality, and strategic differentiation.
• Develop a strong understanding of market trends, customer behavior, competitive dynamics, commerce workflows, and emerging technology shifts.
• Lead the AI transformation agenda for the pillar, defining where AI can create step-change improvements in customer value, productivity, automation, and business performance.
• Partner with engineering, data, design, research, operations, legal, and business stakeholders to ensure AI initiatives are technically feasible, ethically sound, measurable, and aligned with customer trust.
• Build AI fluency across the product organization by shaping how teams discover AI opportunities, validate use cases, measure impact, and integrate AI into product development practices.
• Create clarity and focus across a complex product area by establishing strong planning, prioritization, communication, and decision-making mechanisms.
• Partner closely with engineering and design leadership to improve product quality, speed of delivery, technical scalability, and end-to-end customer experience consistency.
• Act as a senior product leader across the company, aligning product direction with engineering, design, data, marketing, partnerships, operations, customer support, finance, legal, and commercial teams.

Director of Product – Enterprise

Product Marketing

• Work closely with the Product team on go-to-market and growth strategies for new and existing features and product areas
• Develop and execute marketing plans and campaigns across Sales, Customer Success, and Acquisition channels
• Own and report on Product Marketing performance, ensuring clear accountability for results and business impact
• Identify and act on user and funnel insights (quantitative and qualitative), including data analysis, surveys, and research in collaboration with the Research team
• Shape product positioning, messaging, and in-product communication to drive adoption and engagement
• Align cross-functional teams on priorities, ensuring consistency in strategy and execution across Product, Growth, Sales, and Partnerships
• Monitor industry trends and competitive landscape to identify opportunities and risks
• Proactively identify growth opportunities and improvements to the overall platform experience

Product Marketing Manager

• Define and lead a compelling product strategy aligned with company goals and customer needs, translating it into clear priorities, roadmaps, success metrics, and execution plans.
• Own product outcomes across the full customer journey, ensuring the organization delivers measurable impact on activation, conversion, retention, monetization, engagement, customer satisfaction, and long-term customer value.
• Identify the highest-leverage opportunities to help merchants create, sell, manage, grow, and monetize more effectively, while also improving the buyer experience and transaction quality.
• Balance short-term business impact with long-term platform scalability, customer experience quality, and strategic differentiation.
• Develop a strong understanding of market trends, customer behavior, competitive dynamics, commerce workflows, and emerging technology shifts.
• Lead the AI transformation agenda for the pillar, defining where AI can create step-change improvements in customer value, productivity, automation, and business performance.
• Partner with engineering, data, design, research, operations, legal, and business stakeholders to ensure AI initiatives are technically feasible, ethically sound, measurable, and aligned with customer trust.
• Set a high bar for customer understanding, product discovery, experimentation, and evidence-based decision-making.
• Create clarity and focus across a complex product area by establishing strong planning, prioritization, communication, and decision-making mechanisms.
• Act as a senior product leader across the company, aligning product direction with various teams such as engineering, design, and marketing.

Director of Product

Data Analyst

• Build dashboards for clients to monitor their eStore.
• Assist with project accounting by coordinating with respective project managers and generating reports and invoices for review.
• Create data architectures, Stored Procedures, and Functions using programming languages.
• Help prepare reports by collecting, analyzing, and summarizing account information and trends.
• Audit to ensure accuracy of financial data.
• Contribute to team effort by accomplishing related results as needed.
• Protect the organization's value by keeping information confidential.

Account Manager

• Program Planning: Develop comprehensive program plans for multi-channel eCommerce programs aligned to the program vision, including scope, objectives, timelines, resources, and deliverables, ensuring alignment with company goals and client expectations.
• Operational Excellence: Maintain rigorous organizational standards across all workstreams by establishing clear meeting agendas, documenting actionable follow-up notes, and ensuring project management tools are accurately updated to keep daily operations and projects on track.
• Team Influencing: Influence and guide cross-functional teams, providing clear direction, setting expectations, and fostering a collaborative and productive work environment.
• Resource Management: Allocate resources effectively, ensuring that team members have the tools, information, and support required to execute their tasks efficiently.
• Risk Management: Identify potential risks and issues early in the project lifecycle, implementing mitigation strategies and contingency plans to minimize disruptions.
• Progress Tracking: Monitor program progress, track milestones, and manage changes to scope or timelines, ensuring that programs are delivered on time and within resource management guidelines.
• Stakeholder Communication: Regularly communicate project status, updates, and key milestones to internal and external stakeholders, ensuring transparency and managing expectations.
• Quality Assurance: Implement quality control processes to ensure the service outcome meets or exceeds client expectations and industry standards.
• Process Improvement: Continuously evaluate program management processes and methodologies, identifying opportunities for improvement and implementing best practices.
• Client Engagement: Collaborate with account management teams to ensure client satisfaction, KPI achievement and provide updates on program progress.

Account Strategist

Data Scientist

• Plan, coordinate, and supervise all activities related to the design development, and implementation of organizational reporting and analytics
• Maintain, support, and upgrade reports, dashboards, and data warehouse
• Apply proven communication skills, problem solving skills, and knowledge of best practices to guide the team on issues related to the deployment of information and reports
• Managing data warehouse and reporting infrastructure to help scale reporting needs while maintaining high-performance environment for reporting
• Audit to ensure accuracy of financial data
• Contribute to team effort by accomplishing related results as needed
• Protect the organization's value by keeping information confidential

Data and BI Manager

• Plan, coordinate, and supervise all activities related to the design development, and implementation of organizational reporting and analytics
• Maintain, support, and upgrade reports, dashboards, and data warehouse
• Apply proven communication skills, problem solving skills, and knowledge of best practices to guide the team on issues related to the deployment of information and reports
• Managing data warehouse and reporting infrastructure to help scale reporting needs while maintaining high-performance environment for reporting
• Audit to ensure accuracy of financial data.
• Contribute to team effort by accomplishing related results as needed.
• Protect the organization's value by keeping information confidential.

Customer Support

• Handling customer enquiries via live chat and email – with clarity, empathy, and accuracy
• Diagnosing and resolving order, shipping, and account issues
• Helping merchants set up their stores and get the most from the platform
• Flagging patterns and trends so we fix problems at the root, not just the surface
• Collaborating with your team – sharing knowledge, escalating with context, keeping information flowing

Customer Support Agent, English Speaking

Account Executive

• Working with high-profile B2B leads and customers from North America
• Building a sales pipeline with the Sales Development team
• Managing the sales process, engaging in value-based conversations
• Collaborating with other departments to satisfy customer needs
• Achieving quarterly sales objectives and estimating sales trends

People Operations

• Support the day-to-day administration and execution of core HR processes, employee lifecycle transactions, HRIS data management, compliance activities, reporting, and employee support services
• Process employee transactions, including new hires, transfers, promotions, status changes, and terminations
• Coordinate onboarding and offboarding activities and documentation
• Prepare and maintain employee records and personnel files
• Support employee document management and record retention practices
• Manage HR workflows, approvals, and administrative processes
• Coordinate employment verification requests and employee documentation needs
• Support employee communication initiatives and distribution of HR information
• Assist with organizational updates, reporting relationships, and employee data maintenance
• Maintain employee records and ensure HRIS data accuracy
• Process employee data changes and system transactions
• Run standard HR reports, audits, and workforce metrics
• Monitor data integrity and resolve discrepancies
• Support HR system testing, upgrades, and implementation activities
• Maintain electronic personnel files and document repositories
• Troubleshoot basic HRIS issues and provide end-user support
• Generate recurring and ad hoc HR reports
• Assist with workforce data analysis and reporting requests
• Maintain HR dashboards and reporting documentation
• Support process documentation and standard operating procedures
• Serve as a first point of contact for HR administrative and operational questions
• Provide employee support related to HR processes, policies, and systems
• Escalate complex employee relations or policy matters appropriately
• Promote a positive employee experience through timely and professional service

People Operations Specialist

• Develop comprehensive program plans for multi-channel eCommerce programs aligned to the program vision, including scope, objectives, timelines, resources, and deliverables
• Maintain rigorous organizational standards across all workstreams by establishing clear meeting agendas, documenting actionable follow-up notes
• Influence and guide cross-functional teams, providing clear direction, setting expectations, and fostering a collaborative and productive work environment
• Allocate resources effectively, ensuring that team members have the tools, information, and support required to execute their tasks efficiently
• Identify potential risks and issues early in the project lifecycle, implementing mitigation strategies and contingency plans
• Monitor program progress, track milestones, and manage changes to scope or timelines
• Regularly communicate project status, updates, and key milestones to internal and external stakeholders
• Implement quality control processes to ensure the service outcome meets or exceeds client expectations
• Continuously evaluate program management processes and methodologies, identifying opportunities for improvement and implementing best practices
• Collaborate with account management teams to ensure client satisfaction, KPI achievement and provide updates on program progress

Artificial Intelligence

• Build Creative Pipelines: Create and manage advanced, node-based generative AI workflows for production-ready visuals.
• Automate the Boring Stuff: Write simple scripts (Python or similar) to handle batch image processing and asset organization.
• Bridge the Gap: Act as the 'translator' between our designers, technical engineering team and our Creative Technology Lead.
• Test & Ship: Find the best new AI models, test them, and turn them into reliable tools the whole design team can use daily.
• Define best practices, necessary documentation, and technical guardrails.

AI Technical Designer

AI Engineer

• To own the soul of our chatbot experience and transform our automated support from a "barrier" into a premium "Resolution Engine."
• Journey Mapping: Design the seamless transition from "Bot to Human."
• Continuous Optimization: Use A/B testing to refine bot responses.
• Trust Building: Implement "Validation Loops" where applicable, so the bot confirms it understands the user before acting.
• AI Governance & Guardrails: Establish strict protocols and guardrails for LLMs.
• Automated Resolution Strategy: Identify which manual 1-on-1 human tasks can be safely automated.
• Cross-Functional Leadership: Work with Support, Product, and engineering teams to ensure the bot’s knowledge base is in sync with human agents.

Pricing Operations Specialist

Embroidery & Digitization Quality Lead

Director of Product – Enterprise

Product Marketing Manager

Director of Product

Data Analyst

Account Strategist

Data and BI Manager

Data and BI Manager

Customer Support Agent, English Speaking

Account Executive

People Operations Specialist

Account Strategist

AI Technical Designer

CX AI Architect