Embroidery & Digitization Quality Lead

FYUL

Embroidery & Digitization Quality Lead at FYUL responsible for quality outcomes across production partners. Engaging in quality assessments and improving digitization and embroidery processes.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and maintaining quality standards for digitization output, with a strong focus on stakeholder management and cross-functional collaboration. Proficient in building quality measurement frameworks and utilizing data to drive performance improvements in embroidery production.

Highest-signal resume keywords

Digitization ExpertiseQuality Acceptance Criteria DevelopmentStakeholder ManagementKPI and Metrics IdentificationData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digitization StandardsQuality Assurance ScorecardsDefect Tracking SystemsEmbroidery Production QualityPerformance Improvement

Soft Skills

Stakeholder ManagementCross-Functional CollaborationCommunication

Tools & Technologies

WilcomPulseHatch

Industry Keywords

EmbroideryDigitizationQuality Measurement FrameworkSOPsTechnical Briefs

About the role

Key responsibilities & impact

Defining, owning, and continuously raising quality standards and acceptance criteria for digitization output across all production partners — both in-house facilities and outsourced fulfillment partners — acting as the internal authority on what "good" looks like.
Engaging with digitization partners on quality — assessing digitization output, running capability reviews, driving performance improvement, and evaluating alternatives where standards are not met; and working with in-house and partners production facilities on embroidery production quality outcomes.
Building and owning the quality measurement framework: identifying the KPIs and metrics that track EMB and digitization quality performance over time, and using data to drive decisions.
Creating digitization guidelines, SOPs, and technical briefs that internal teams and external partners can follow and be held accountable to — documentation that works without hand-holding.
Identifying and driving improvements to how merchants and customers engage with embroidery — design tool guidance, pre-submission quality checks, and AI-assisted tooling to surface issues before they reach production.
Collaborating cross-functionally with Operations, Merchant Success, and Product/Tech teams to align on quality initiatives and embed standards into tooling and processes.

Requirements

What you’ll need

Strong stakeholder management skills — able to navigate multiple internal and external stakeholders with competing priorities, build alignment, and drive decisions across functions.
Hands-on digitization expertise with professional software ( Wilcom, Pulse, Hatch , or equivalent) — deep knowledge of stitch types, underlay techniques, pull compensation, density settings, and fabric-specific requirements across commercial production environments.
Demonstrated experience writing or owning digitization standards, quality acceptance criteria, or partner briefs — not just working within someone else's system, but building and maintaining one.
Experience engaging with digitization partners on quality — output assessment, standards enforcement, and performance improvement — as well as working with in-house and outsourced production facilities on embroidery quality outcomes.
Proven ability to build QA scorecards, audit frameworks, and defect tracking systems — skilled at translating visual quality outcomes into measurable, trackable KPIs.
Comfortable with data: reads performance dashboards, identifies trends, and uses data to support prioritization and recommendations to cross-functional stakeholders.
Excellent English (written and spoken); experience working across international production networks; able to translate technical digitization constraints clearly for non-technical audiences.

Benefits

Comp & perks

A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done
An opportunity to work remotely or in a modern and welcoming office in Riga
Flexible working hours (start your day as early as 8 am or as late as 11 AM)
Private health insurance
2 extra paid days off to focus on your mental or physical well-being
1 extra paid day off to celebrate a Birthday or any other celebration of your choice
Access to mentorship, internal meetups, and hackathons, both on-site and online
Free and healthy lunch if you work from the Rīga office
Design and order your own merch using our platforms with an employee discount
Exciting team-building events and parties you’ll never forget!