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About the role
Key responsibilities & impact- Handling customer enquiries via live chat and email – with clarity, empathy, and accuracy
- Diagnosing and resolving order, shipping, and account issues
- Helping merchants set up their stores and get the most from the platform
- Flagging patterns and trends so we fix problems at the root, not just the surface
- Collaborating with your team – sharing knowledge, escalating with context, keeping information flowing
Requirements
What you’ll need- Excellent written and spoken English – clear, structured, easy to follow
- A calm head under pressure – you stay level-headed when customers are frustrated
- Genuine ownership – when something goes wrong, your instinct is to fix it, not pass it on
- Curiosity – you ask questions, look things up, and want to understand how things work
- A team mindset – you share information, help colleagues, and don't let problems sit
- Full-time availability for shift-based work, including evenings and/or weekends
- Legal right to work a full-time job (40 hours per week) in Latvia
- Nice to have – but not required: previous CS experience or familiarity with e-commerce or print-on-demand.
Benefits
Comp & perks- A company-provided laptop
- Private health insurance
- 2 extra paid days off to focus on your mental or physical well-being
- 1 extra paid day off to celebrate a Birthday or any other celebration of your choice
- Internal and external learning opportunities
- Access to mentorship, internal meetups, and hackathons, both on-site and online
- Design and order your own merch using our platforms with an employee discount
- Exciting team-building events and parties you’ll never forget!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
clarityempathyaccuracycalm under pressureownershipcuriosityteam mindset