Future

Infrastructure Engineer

• Define and enforce infrastructure-as-code best practices using AWS CDK, ensuring all cloud resources are version-controlled, repeatable, and peer-reviewed.
• Architect and manage AWS infrastructure including ECS, RDS Aurora, API Gateway, S3, and networking — optimizing for reliability, performance, and cost.
• Build and maintain a comprehensive observability stack: structured logging, distributed tracing, metrics dashboards, and alerting using Datadog.
• Establish and run on-call processes, incident response playbooks, and post-mortem practices that improve system resilience over time.
• Optimize RDS Aurora and ECS resources for performance, availability, and cost — right-sizing instances, tuning queries, and managing scaling policies.
• Own cloud spend management: implement tagging strategies, cost allocation, budgets, and regular reviews to keep infrastructure costs accountable.
• Harden cloud security posture: manage IAM policies, network segmentation, secrets management, vulnerability scanning, and compliance controls.
• Improve developer experience by streamlining CI/CD pipelines, deployment workflows, and local development tooling.

Data Analyst

• Define how Future measures what matters — from product health to business performance to coaching outcomes.
• Build relationships with data consumers across the organization.
• Own the analytics roadmap. Decide what to build and how to prioritize.
• Design and implement data transformation pipelines in dbt.
• Perform strategic analyses on large, complex datasets.
• Use AI to accelerate data exploration and synthesis.

Senior/Staff Data Analyst

Operations

• Plan and build retention marketing campaigns across direct mail and email channels.
• Manage production and deployment of renewal notices, expire/reinstatement campaigns, and loyalty communications.
• Collaborate with internal and external creative teams to develop messaging and offers.
• Oversee campaign calendars to ensure and accurate delivery of all retention efforts.
• Segment subscriber databases to target audiences based on behavior, demographics, and lifecycle stage.
• Track, analyze, and report on campaign performance across both direct mail and email, including response rates, conversion, engagement, and ROI.
• Develop regular cross-channel campaign reports and dashboards, integrating data from print and digital efforts.
• Measure and compare performance of direct mail versus email campaigns to identify trends and optimization opportunities.
• Translate campaign results into relevant insights and recommendations to improve retention and reduce churn.
• Conduct A/B testing on messaging, creative, format, and offers across channels.
• Work with vendors, printers, and email service providers to ensure quality, accuracy, and cost efficiency.
• Monitor subscriber trends, churn rates, and engagement metrics to inform strategy.
• Maintain accurate campaign documentation, reporting, and performance summaries.

Retention Operations Executive

Analytics Engineer

• Architecting High-Performance Models: You will design and deploy sophisticated data transformation pipelines using Dataform.
• Modernising Business Logic: You will lead the evolution of established business logic into modern, scalable SQL architectures.
• Strategic Technical Partnership: You will act as a consultative partner to BI, Data Engineering, and Data Science teams.
• Advancing Engineering Standards: You will champion and apply software engineering best practices to the analytics layer.
• End-to-End Delivery Leadership: You will own the full lifecycle of data product delivery.
• Championing Data Trust: You will be the standard-setter for data excellence.
• Enabling Data Lineage: You will build and maintain detailed documentation that illustrates data origin and transformation.

Senior Analytics Engineer

Director

• Develop the comprehensive retention strategy for Kiplinger brands to maximize Customer Lifetime Value (LTV) through customer subscription and re-engagement promotions.
• Design and build the full, end-to-end retention lifecycle strategy across mail, email, coverwraps and online channels
• Lead the development of high-conversion win-back and reactivation campaigns to recover lapsed subscribers and establish a reliable recurring revenue channel.
• Find cross sell and bundle opportunities with targeted messaging across all Kiplinger brands.
• Establish a rigorous A/B and multivariate testing cadence across all brands.
• Manage the Retention Key Performance Indicators (KPIs), tracking LTV, M1/M3/M6 churn, reactivation rate, and channel revenue.
• Prepare annual retention budgets and manage monthly financial forecasting.
• Forecast and order inventory for print campaign components.
• Collaborate with other retention marketers for efficiency opportunities.

Retention Director

Backend Engineer

• Build and maintain both new and existing applications.
• Work directly with the Tech Lead and other developers.
• Collaborate closely with the in-house Audience team to build systems that attract and retain users.
• Build and consume robust APIs to connect the new creator platform with core internal services and AI moderation tools.
• Write clean, strongly-typed code backed by comprehensive unit and integration tests.
• Champion best practices in code reviews.
• Contribute to the setup and maintenance of CI/CD pipelines and local development environments.

Senior Full Stack Developer – PHP

Strategy

• Implement the video and social strategy to grow engaged video and social audiences.
• Run video and social media teams for our Games and Entertainment, brands, balancing editorial and commercial demands.
• Research and summarize the gaming and entertainment ecosystems by platform, forming working hypotheses into the way in which viewers are interested.
• Create development for new shows, formats and video franchises across initial idea creation to bring the strategy to life.
• Work with the senior commercial team to develop a go-to-market strategy for video and social.
• Help to set video performance indicators based on platform ecosystem desired growth and audience segmentation.
• Work towards commercial goals for branded content and be a partner, building monetizable growth IP, increasing branded content revenue from video and social year-over-year.
• Manage a growing video team of creatives and strategists, building a culture of collaboration, innovation, and creative ambition.
• Attend commercial quarterly meetings, sales summits, and other important temples to ensure exposure to commercial strategy, priorities, and ways of working.
• Stay up to date with important industry trends, competitive insights and new social media, marketing, AI and e-commerce technologies.

Video and Social Strategy Director – Games and Entertainment

• Ensure that we are able to resolve customer complaints and deliver an excellent customer experience
• Demonstrate excellent listening skills and empathy to customers via telephone and email
• Understand frustrations that customers may have with particular knowledge around insurance products
• Build and maintain relationships with key stakeholders
• Have excellent attention to detail and investigative skills to get to the root cause of the complaint

Complaint Handler

Chief Marketing Officer

• Develop comprehensive marketing strategies for all Kiplinger brands that directly align with and achieve our goals.
• Work with editorial teams to translate brand heritage and values into emotionally resonant storytelling across channels and campaigns.
• Develop strategic partnerships and support new revenue streams such as events and memberships.
• Lead the development of campaigns, ensuring creative concepts are impactful, on-brand, and relevant to the target consumer across multiple platforms.
• Manage the creative process internally to bring campaigns to life across all touchpoints, ensuring an impactful and cohesive campaign.
• Manage the marketing budget to ensure maximum return on investment.
• Analyze campaign performance in-market, using in-depth social listening to identify learnings and propose improvements.
• Align marketing initiatives and objectives with sales, product, and operations teams, to maintain consistent implementation of plans.

Subscription Marketing Director

Product Marketing

• Define and lead the overarching GTM framework for the entire commercial organization.
• Develop the high-level narratives that define our place in the media landscape.
• Act as the internal "Voice of the Market" combining competitive intelligence, macro-economic trends, and buyer behavior into relevant insights.
• Transform sales enablement from "collateral creation" into a "revenue engine".
• Create deep synchronization between Product, Sales and Operation.
• Build repeatable, scalable methodologies for product launches, internal communications, and feedback loops.
• Manage a team of Product Marketing Managers, responsible for their career trajectories and culture of the PMM function.