Retention Operations Executive

Future

Data-driven Retention Operations Executive managing customer retention across digital and print channels. Focused on maximizing subscriber lifetime value and reducing churn in publishing.

Posted 4/27/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $62,400 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Plan and build retention marketing campaigns across direct mail and email channels.
Manage production and deployment of renewal notices, expire/reinstatement campaigns, and loyalty communications.
Collaborate with internal and external creative teams to develop messaging and offers.
Oversee campaign calendars to ensure and accurate delivery of all retention efforts.
Segment subscriber databases to target audiences based on behavior, demographics, and lifecycle stage.
Track, analyze, and report on campaign performance across both direct mail and email, including response rates, conversion, engagement, and ROI.
Develop regular cross-channel campaign reports and dashboards, integrating data from print and digital efforts.
Measure and compare performance of direct mail versus email campaigns to identify trends and optimization opportunities.
Translate campaign results into relevant insights and recommendations to improve retention and reduce churn.
Conduct A/B testing on messaging, creative, format, and offers across channels.
Work with vendors, printers, and email service providers to ensure quality, accuracy, and cost efficiency.
Monitor subscriber trends, churn rates, and engagement metrics to inform strategy.
Maintain accurate campaign documentation, reporting, and performance summaries.

Requirements

What you’ll need

2+ years of experience in a similar role
Organizational: Able to collaborate with teams that are in different time zones and countries.
Analytical capabilities, including expertise in campaign analysis, testing, and the ability to build and manage retention reports
The ability to translate complex retention data into clear, strategic narratives for Executive partners.

Benefits

Comp & perks

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Well-being support with access to our Colleague Assistant Programs
Opportunity to purchase shares in Future with our Share Incentive Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retention marketingcampaign analysisA/B testingdata analysisreportingemail marketingdirect mail marketingperformance measurementsegmentationdashboard development

Soft Skills

organizational skillscollaborationanalytical skillscommunicationstrategic thinking