Complaint Handler

Future

Complaint Assistant ensuring excellent customer experience for Go.Compare, resolving issues for customers in the financial services sector. Working within a hybrid model from the Cardiff office.

Posted 4/17/2026full-timeCardiff • 🇬🇧 United KingdomMid-LevelSenior💰 £26,500 - £29,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure that we are able to resolve customer complaints and deliver an excellent customer experience
Demonstrate excellent listening skills and empathy to customers via telephone and email
Understand frustrations that customers may have with particular knowledge around insurance products
Build and maintain relationships with key stakeholders
Have excellent attention to detail and investigative skills to get to the root cause of the complaint

Requirements

What you’ll need

Great interpersonal skills - you will demonstrate experience handling customer expectations and offering resolutions and will also have phenomenal written communication skills being able to deliver communications over email and letters to customers.
Adaptability - you'll be able to demonstrate adaptability to cater to different customer needs.
Customer complaints - you'll have experience of working in a role where your primary focus has been recognising, investigating and resolving customer complaints.
Problem solving - you'll demonstrate the ability to approach problems logically to ensure the appropriate customer outcome.

Benefits

Comp & perks

Uncapped leave, because we trust you to manage your workload and time
When we hit our targets, enjoy a share of our profits with a bonus
Refer a friend and get rewarded when they join Future
Wellbeing support with access to our Colleague Assistant Programmes
Opportunity to purchase shares in Future, with our Share Incentive Plan

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

listening skillsempathyinterpersonal skillswritten communication skillsadaptabilityproblem solvingattention to detailinvestigative skills