Complaint Handler
Future
full-time
Posted on:
Location Type: Hybrid
Location: Cardiff • United Kingdom
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Salary
💰 £26,500 - £29,000 per year
About the role
- Ensure that we are able to resolve customer complaints and deliver an excellent customer experience
- Demonstrate excellent listening skills and empathy to customers via telephone and email
- Understand frustrations that customers may have with particular knowledge around insurance products
- Build and maintain relationships with key stakeholders
- Have excellent attention to detail and investigative skills to get to the root cause of the complaint
Requirements
- Great interpersonal skills - you will demonstrate experience handling customer expectations and offering resolutions and will also have phenomenal written communication skills being able to deliver communications over email and letters to customers.
- Adaptability - you'll be able to demonstrate adaptability to cater to different customer needs.
- Customer complaints - you'll have experience of working in a role where your primary focus has been recognising, investigating and resolving customer complaints.
- Problem solving - you'll demonstrate the ability to approach problems logically to ensure the appropriate customer outcome.
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Wellbeing support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
listening skillsempathyinterpersonal skillswritten communication skillsadaptabilityproblem solvingattention to detailinvestigative skills