Fullbay

Full-stack Engineer

• Design and implement complex, high-impact features that significantly increase business value and advance Fullbay's capabilities
• Drive architectural decisions that simplify implementations, improve performance, and establish patterns for the entire engineering organization
• Investigate and evaluate new technologies, establish the technical platform, and define the stack
• Quickly prototype solutions and deliver proof-of-concepts that turn speculative ideas into concrete implementations
• Own production excellence—proactively identify issues, establish monitoring standards, and drive performance, scale, and availability goals
• Work with principal engineers as a unified team to coordinate on technical initiatives spanning multiple domains
• Establish and promote best practices for software development, including coding standards, system design patterns, and integration approaches
• Lead Architecture Decision Record (ADR) processes and ensure alignment on technical standards
• Serve as technical advisor to senior leadership—communicate development goals, progress, and strategic direction
• Collaborate with the dev lead to define entry/exit criteria for how Product, QA, and Development teams work together, including checkpoints and release cadence
• Train engineers across the organization on modern programming practices, platform capabilities, and effective use of tools
• Mentor other engineers through code reviews, pairing sessions, and formal training
• Establish code review standards, branching strategies, and software development methodologies
• Work with the Internal Developer Platform to improve developer experience and productivity
• Establish metrics and standards for performance, scale, and availability
• Evaluate and integrate third-party technologies to enhance the Fullbay stack

Principal Software Engineer

• Design, code, and test software functions and modules under the guidance of senior engineers
• Write complete, efficient, and well-commented code that meets customer experience needs
• Create unit and feature tests to ensure compliance with performance, scalability, and security standards
• Address bugs within the product and engage with stakeholders to refine approaches
• Develop software that delivers on Scalability, Performance, Security, Accessibility, and Localizability
• Review design with peers, incorporate feedback, and learn from mistakes
• Solve problems with ambiguity in requirements and proactively prevent issues
• Test work by creating necessary unit and feature tests

Software Engineer I

Engineering Manager

• Develop and lead the team of Software Development Engineers to design, implement, and maintain software solutions that meet business and customer needs.
• Deliver high-quality products on time, ensuring code meets established standards, performance benchmarks, and business acceptance criteria.
• Oversee all incoming development requests, including feature development, beta releases (collecting and incorporating feedback), and production hotfixes or hotchanges.
• Provide people management and career development support for direct reports, including coaching, performance feedback, and professional growth planning.
• Plan, manage, and track projects and sprint deliverables using Agile methodologies to ensure efficient workflows and on-time releases.
• Establish and enforce software engineering best practices, including coding standards, code reviews, and test coverage.
• Foster a team culture of innovation, learning, and continuous improvement, encouraging experimentation and curiosity.
• Partner closely with Product, QA, and UX teams to refine requirements and ensure alignment on scope, timelines, and priorities.

Software Development Manager

Customer Support

• Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies
• Generates sales leads
• Takes the extra mile to engage customers by identifying and assessing customers’ needs to achieve satisfaction
• Builds sustainable relationships and trust with customer accounts through open and interactive communication
• Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction
• Provides accurate, valid and complete information by using the appropriate resources, methods/tools
• Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas
• Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution
• Troubleshoots and investigates if there is not enough information to resolve customer complaints
• Keeps records of customer interactions, process customer accounts and file documents
• Performs other duties as assigned.

Customer Support Rep

User Researcher

• Plan and conduct qualitative and quantitative research to inform product strategy, roadmap decisions, and design execution
• Establish and maintain a regular cadence of customer research, including user interviews, usability testing, focus groups with our Customer Advisory Board (CAB) and survey-based research
• Own and evolve Fullbay’s Customer Advisory Board (CAB) program, including segmenting customers (small, mid-market, enterprise), setting meeting cadence, and synthesizing insights into actionable recommendations
• Partner with Product Managers and Designers to define research questions, align on learning goals, and ensure insights directly inform product decisions
• Support upcoming product launches by validating workflows, concepts, and AI-driven experiences with real customers prior to release
• Analyze and synthesize research findings into clear, compelling insights that drive alignment across design, product, engineering, and leadership
• Leverage existing analytics tools (ex: Pendo and Dovetail) to complement qualitative research with behavioral data
• Help define success metrics and learning goals for new features, especially in trust-sensitive, data-rich, and AI-enabled workflows
• Advocate for customer needs while balancing business goals, timelines, and technical constraints
• Contribute to building a research practice that treats learning as a deliverable, not a side task
• Stay informed on UX research best practices and emerging methods, bringing new ideas to improve how Fullbay learns from its customers
• Adhere to all confidentiality and compliance regulations
• Perform other duties as assigned

UX Researcher II

• Own and maintain the roadmap for cross-domain customer experience initiatives, defining short-term and longer-term priorities based on customer needs, business goals, and market conditions.
• Ensure that experiences for defined customer roles remain consistent and cohesive as they move across Repair, Parts, Financials, and other domains.
• Draft investment charters, product requirements documents (PRDs), and strategic briefs that guide execution across multiple teams.
• Contribute to defining and tracking key performance indicators (KPIs) relevant to your product domain and associated business outcomes.
• Leverage customer feedback, operational insights, usage data, and performance metrics to guide prioritization and feature development.
• Manage tradeoffs between competing priorities and clearly communicate rationale to stakeholders.
• Participate in and support primary customer research initiatives to understand user pain points, workflows, and emerging needs.
• Conduct competitive and market analysis to ensure your domain remains relevant and differentiated.
• Regularly engage with customers and stakeholders, translating technical concepts into accessible explanations when needed.
• Serve as a bridge between technical teams and business stakeholders, ensuring alignment across departments.
• Work collaboratively with Product Owners to align backlog execution with broader strategic intent.
• Partner with Engineering to ensure business requirements are clearly translated into actionable technical specifications.
• Navigate ambiguity and manage stakeholder expectations effectively, especially in high-pressure situations.
• Champion customer needs while ensuring alignment with business objectives, revenue drivers, and retention strategies.

Product Manager – Customer Experience

Paralegal

• Conduct initial reviews of contracts, agreements, and legal documents prior to submission to external legal counsel
• Identify legal issues, risks, inconsistencies, and deviations from approved templates or standard language
• Prepare redlines, summaries, and issue lists to support efficient review by internal stakeholders and external counsel as needed
• Conduct initial reviews of employment-related legal documents, including offer letters, employment agreements, contractor agreements, and other workforce-related documentation
• Draft, review, and manage administrative and supporting documentation related to equity programs, including equity grant agreements and related records, in coordination with external legal counsel and internal Finance leadership
• Serve as the owner of legal document organization and management, ensuring all documents are properly housed, structured, and maintained (primarily in Google Drive today)
• Establish and maintain clear folder structures, naming conventions, version control, and access controls for legal documentation
• Maintain contract lifecycle records, including executed agreements, amendments, and renewals
• Support internal teams (e.g., Sales, Finance, People Experience, Operations) by managing incoming legal document requests and ensuring timely review
• Assist in standardizing legal templates and documentation to improve consistency and reduce external legal review needs
• Coordinate with external legal counsel to ensure documentation is complete, organized, and ready for final review
• Track and report on legal document workflows to help identify opportunities for efficiency and cost reduction
• Handle sensitive and confidential information with discretion and professionalism

Paralegal – Part-Time

Product Manager

• Lead the definition, delivery, and improvement of AI service capabilities
• Maintain a clear and actionable roadmap for AI Services
• Define and prioritize AI Services initiatives
• Collaborate with internal product teams as key customers
• Translate cross-team AI needs into well-scoped epics and user stories
• Lead day-to-day delivery for the AI Services team using Kanban practices

Product Owner – AI Services

Revenue Operations

• Develop and execute a comprehensive enablement strategy that supports the growth and productivity of Sales, BDR, CS, and Payments teams.
• Partner cross-functionally with Sales, Marketing, Product, and CS leadership to identify enablement needs, skill gaps, and opportunities for improved go-to-market execution.
• Design and manage scalable onboarding and continuous learning programs that include live coaching, ongoing training, and reinforcement mechanisms to support knowledge retention and performance improvement.
• Own the development and execution of cross-functional revenue (GTM) plays and campaigns—from concept through launch—ensuring alignment with business goals and operational readiness.
• Lead enablement for product and tool adoption, including driving awareness and training around product enhancements, new sales technologies, and customer-facing tools.
• Conduct regular skill gap analyses to inform training plans and targeted coaching, ensuring teams stay competitive and aligned to evolving market demands.
• Drive consistency in messaging and methodologies across the go-to-market organization, enabling cohesive customer engagement and value articulation.
• Build and own core enablement assets such as playbooks, deal coaching frameworks, certifications, learning paths, and ongoing performance support materials.
• Manage enablement content to ensure it is accurate, current, and aligned with field needs, leveraging a centralized platform or CMS.
• Track, analyze, and report on KPIs to measure enablement effectiveness, including productivity metrics, program adoption, and business impact.
• Serve as a trusted advisor to executive leadership on enablement best practices, team development, and sales productivity levers.
• Manage and develop a high-performing enablement team, including program managers and contractors, while fostering a culture of excellence and continuous improvement.
• Adheres to all confidentiality and compliance regulations.

Manager, Revenue Enablement

• Define and evolve platform capabilities such as core records, configuration and settings, and shared design or interaction patterns.
• Maintain these requirements and designs in a robust product roadmap.
• Ensure platform services are reliable, extensible, and designed to support both current and future product needs.
• Define and prioritize platform initiatives that align with broader product strategy while addressing the most critical enablement needs across teams.
• Treat internal teams as key customers, measuring success by their ability to move faster and with greater confidence.