Fullbay

Product Marketing

• Build and format one-pagers, battlecards, and other sales and customer-facing collateral from provided source material.
• Support the creation and upkeep of training and enablement materials used across Sales and Customer Success.
• Combine and repurpose existing content into new formats (e.g., turning a training deck into a one-pager, or a webinar into social snippets).
• Organize, tag, and maintain resources within shared content libraries.
• Support administrative communications, including internal announcements and content calendars.
• Use Claude and other AI tools to accelerate drafting, formatting, and content organization work.
• Assist with content management tasks, ensuring materials are current, accurately labeled, and easy to find.
• Adhere to all confidentiality and compliance regulations.
• Perform other duties as assigned.

Product Marketing Intern

Account Executive

• Meet or exceed monthly revenue quotas
• Maintain daily KPI metrics including outbound activities, SAL response times, discovery meetings, demos, and Salesforce updates
• Manage and work three lead types: outbound prospecting, BDR-scheduled meetings, and inbound demo requests
• Own the full sales cycle from prospecting to close
• Build and maintain a healthy pipeline with 3-4x quota coverage
• Conduct consultative discovery to understand customer business challenges
• Deliver customized product demonstrations

Mid Market Account Executive

Marketing

• Fullbay is seeking an Outbound Marketing Manager to build and run the proactive, account-based side of our marketing program.
• This is a new function focused on identifying high-value target accounts, designing multi-channel outbound campaigns to reach them, and partnering closely with Sales, RevOps, and Partnerships to convert named account engagement into pipeline.
• The role architects outbound plays across email, LinkedIn, direct mail, and field event blitzes, activates our content and data assets into targeted sequences, and owns the playbook that turns target lists into closed business.
• This is a strategic, hands-on position ideal for a marketer who thrives at the intersection of data, sales alignment, and creative campaign execution.

Outbound Marketing Manager

Business Development Rep

• Individual Contributor (still owns a pipeline)
• Conduct outbound outreach through phone and email
• Qualify prospects based on Fullbay's criteria and schedule demos with Account Executives
• Own lead follow-up and lead management once assigned
• Maintain lead status notes and next steps in Salesforce
• Manage inbound channels including the inbound phone line, Facebook leads, and demo request submissions
• Use automation tools and cadences to follow structured outreach workflows
• Maintain a minimum of 50 unique dials with prospects
• Meet or exceed monthly targets for completed qualified demos
• Respond to assigned leads within defined SLA windows to maximize conversion potential
• Track personal performance metrics and ensure CRM data is accurate and up to date
• Team Lead (peer leadership - no direct reports)
• Serve as a player-coach and go-to resource for the inbound BDR team
• Support onboarding and ramp of new BDRs through shadowing, call reviews, and best-practice sharing
• Provide peer coaching and real-time feedback (not formal performance reviews)
• Monitor team-level lead SLA and rules-of-engagement adherence; surface gaps and trends to the Director of Business Development
• Co-lead floor syncs, daily huddles, and team training alongside the methodology coach
• Act as a first point of contact for lead-routing questions, escalations, and tactical roadblocks
• Partner with the Director and RevOps on team reporting, dashboards, and pipeline consistency
• Help refine and document rules of engagement, cadences, and outreach playbooks
• Model best practices and consistently hit personal targets to set the bar for the team
• Collaborate closely with Inbound Account Executives to ensure strong handoffs, demo alignment, and pipeline consistency

Lead Inbound Business Development Representative

• Generate net-new pipeline through outbound: Cold call, email, and social-prospect into target heavy-duty repair shops daily to book qualified meetings and demos for Account Executives.
• Hit and beat outbound targets: Consistently deliver on activity, meeting, and SQL goals with high-quality, well qualified output.
• Move upmarket: Prospect into larger and multi-location shops, navigating to the right decision-makers and tailoring messaging to bigger, more complex operations.
• Win the speed game: Respond fast and follow up relentlessly — get in front of prospects before competitors do, because slow follow-up loses deals.
• Own your research: Research accounts, and personalize outreach so every touch is relevant to that shop's business.
• Run clean sequences: Execute multi-touch cadences in Salesforce and keep Salesforce accurate and up to date on every account and activity.
• Qualify with discipline: Apply clear qualification criteria so only sales-ready opportunities advance, and hand off to AEs with complete, useful context.
• Help build the playbook: Test talk tracks, openers, and objection responses; share what works so the whole team gets better — this is a founding outbound seat.
• Stay coachable and data-driven: Review your own call recordings and metrics, act on feedback fast, and continuously sharpen your craft.
• Master the phone: Execute high-volume cold calls with strong objection-handling — stay composed, keep prospects engaged, and turn resistance into booked meetings.

Senior Outbound Business Development Representative

Full-stack Engineer

• Design and implement complex, high-impact features that significantly increase business value and advance Fullbay's capabilities
• Drive architectural decisions that simplify implementations, improve performance, and establish patterns for the entire engineering organization
• Investigate and evaluate new technologies, establish the technical platform, and define the stack
• Quickly prototype solutions and deliver proof-of-concepts that turn speculative ideas into concrete implementations
• Own production excellence—proactively identify issues, establish monitoring standards, and drive performance, scale, and availability goals
• Work with principal engineers as a unified team to coordinate on technical initiatives spanning multiple domains
• Establish and promote best practices for software development, including coding standards, system design patterns, and integration approaches
• Lead Architecture Decision Record (ADR) processes and ensure alignment on technical standards
• Serve as technical advisor to senior leadership—communicate development goals, progress, and strategic direction
• Collaborate with the dev lead to define entry/exit criteria for how Product, QA, and Development teams work together, including checkpoints and release cadence
• Train engineers across the organization on modern programming practices, platform capabilities, and effective use of tools
• Mentor other engineers through code reviews, pairing sessions, and formal training
• Establish code review standards, branching strategies, and software development methodologies
• Work with the Internal Developer Platform to improve developer experience and productivity
• Establish metrics and standards for performance, scale, and availability
• Evaluate and integrate third-party technologies to enhance the Fullbay stack.

Principal Software Engineer

Customer Support

• Handles incoming customer calls, provides product/services information, and resolves problems
• Manages large amounts of incoming calls while following Fullbay communication procedures and policies
• Generates sales leads
• Engages customers by identifying and assessing their needs
• Builds sustainable relationships and trust with customer accounts through communication
• Ensures excellent service standards and high customer satisfaction
• Provides accurate information using appropriate resources and methods/tools
• Completes expectations to meet sales targets and call handling quotas
• Handles customer feedback and complaints, providing appropriate solutions and alternatives
• Keeps records of customer interactions and processes customer accounts

Customer Support Rep

• Manage the full complex sales cycle utilizing advanced, structured sales methodologies (e.g., MEDDIC, BANT, Sandler)
• Dynamically adjust sales motions and strategies to balance "speed to lead" imperatives with comprehensive pipeline management to drive revenue growth
• Own the responsibility for bookings growth and quota attainment
• Continuously synthesize market feedback and buying signals to inform the development of future product features and iterate on the pipeline system
• Design and execute strategic customer acquisition plans for the assigned SMB segment
• Collaborate closely with the BDR team to direct follow-up strategies, optimize lead-routing cadences, and ensure comprehensive coverage to progress high-value opportunities

SMB Account Executive

• Conduct high-volume outbound prospecting via phone calls, emails, LinkedIn, and multi-touch cadences to engage cold and net-new prospects.
• Maintain a minimum of 115 unique dials daily to drive top-of-funnel activity and pipeline generation.
• Lead advanced prospecting campaigns and pilot new outbound plays, channels, and messaging in partnership with sales leadership.
• Conduct deeper discovery to fully qualify prospects against Fullbay’s Ideal Customer Profile (ICP) and qualification framework — covering pain, impact, decision process, timing, and budget.
• Deliver high-quality, well-documented demo handoffs to Account Executives with complete context, discovery notes, and next steps to accelerate deal velocity.
• Own the full prospecting lifecycle from initial outreach through completed qualified demo.
• Research and identify target accounts, buying committees, and key decision-makers across multi-location and enterprise heavy-duty repair operations.
• Maintain accurate lead and prospect status, notes, next steps, and account intelligence in Salesforce.
• Use automation and sales engagement tools to build, refine, and execute structured outreach workflows.
• Partner closely with Account Executives, Marketing, and RevOps to ensure pipeline consistency and feedback loops on messaging and ICP.
• Attend weekly coaching sessions, 1:1s, floor syncs, and training with the methodology coach; serve as a positive example of the sales motion on the floor.
• Track personal performance metrics and use data to self-diagnose, adjust strategy, and improve conversion at each stage of the funnel.
• Stay informed on Fullbay product updates, the competitive landscape, industry trends, and customer pain points.
• Demonstrate advanced product knowledge and clearly communicate Fullbay’s value proposition to cold prospects across multiple personas.
• Adhere to Fullbay’s rules of engagement, lead SLAs, and all confidentiality and compliance regulations.
• Must be able to commute to the Phoenix office a minimum of 3 days per week in accordance with Fullbay’s hybrid work schedule.
• Participate in ongoing product and sales training to maintain up-to-date knowledge of Fullbay’s platform.
• Contribute to team workshops, role-play exercises, and skill-building sessions; share best practices and proven outreach tactics with peers.
• Provide structured feedback to leadership on messaging, cadences, and ICP based on field intelligence.
• Attend scheduled 1:1s with direct manager to review performance, pipeline activity, and development goals (including a path toward AE readiness where applicable).
• Engage in team meetings and floor syncs to stay aligned on sales priorities and messaging updates.
• Support and help lead team campaigns, blitzes, and outreach initiatives as directed by sales leadership.
• Perform other duties as assigned.