Fullbay

AI Engineer

• Partner across Marketing, Sales, and Customer Success to identify bottlenecks, manual processes, and data gaps that can be solved with AI or automation.
• Act as the internal AI advisor for the GTM organization — help each function understand where AI creates leverage (e.g., lead scoring, personalized outreach, content generation, onboarding automation).
• Curate internal knowledge: share AI best practices, trends, and tools; host quarterly “AI in GTM” workshops to showcase successful pilots and learnings.
• Design and run a repeatable AI pilot framework for the GTM org — evaluate new tools, plan proofs-of-concept, track impact, and scale wins across departments.
• Develop lightweight automations and AI workflows using platforms like Zapier, Make, n8n, Salesforce Flow, or custom scripts.
• Partner with RevOps, Data, Product, and GTM teams to ensure seamless integrations with core systems (CRM, marketing automation, support, analytics).
• Maintain a prioritized backlog of AI experiments aligned with GTM priorities and revenue impact.
• Build, test, and deploy AI-powered workflows that: Automate lead routing, scoring, and enrichment.
• Generate personalized prospect or customer content (emails, outreach, onboarding materials).
• Summarize calls, extract insights, and populate CRM notes via transcription and NLP tools.
• Identify churn risks or expansion opportunities using predictive AI models.
• Architect end-to-end data and automation flows across the GTM stack — ensuring accuracy, scalability, and compliance.
• Define clear success metrics for AI pilots (time saved, cost reduction, deal velocity, NPS improvement).
• Build dashboards that track adoption, impact, and ROI across the GTM org.
• Regularly present insights, outcomes, and next steps to GTM leadership.
• Build internal documentation, playbooks, and enablement sessions to help non-technical users become AI-fluent.
• Serve as a bridge between technical builders and GTM operators — translating business problems into technical workflows.
• Continuously optimize workflows based on usage data and feedback.
• Document and productize successful workflows for reuse across teams.
• Adheres to all confidentiality and compliance regulations.
• Performs other duties as assigned.

GTM AI Engineer

Collections

• Communicate with customers to address billing issues, update payment methods, and resolve delinquent accounts.
• Execute established collections processes in accordance with company policies and customer service standards.
• Maintain detailed records of customer communications, payment arrangements, and account statuses in the CRM and billing systems.
• Escalate complex or high-risk cases to the Customer Collections Lead for review and resolution recommendations.
• Contribute to the continuous improvement of collections processes by identifying opportunities and suggesting enhancements to workflows or policies.
• Provide empathetic, professional communication that balances customer needs with company policies.
• Partner with the Lead and cross-functional teams (Finance, Customer Support, Product) to ensure accurate billing and account resolution.
• Participate in training and development opportunities to stay informed on best practices in collections and customer support.
• Provide feedback to the product and engineering teams on system improvements to enhance the billing and collections process.
• Adhere to all confidentiality, compliance, and data security regulations.
• Perform other duties as assigned.

Customer Collections Specialist

Revenue Operations

• Partner with senior leaders to define & execute a unified revenue strategy.
• Ensure alignment and collaboration between marketing, sales, and customer success teams to drive end-to-end revenue growth.
• Oversee all GTM processes, including process optimization, sales variable compensation, territory management, forecasting, and the operating cadence.
• Build and maintain the full tech stack across Sales, Marketing, and Customer Success (Onboarding), ensuring each team has the right tools to succeed while continuously identifying opportunities to drive efficiency and enhance performance through automation and AI.
• Ensure data integrity, compliance, and system integrations across all revenue platforms.
• Build and maintain comprehensive dashboards to monitor revenue metrics, pipeline health, and conversion rates.
• Lead forecasting and performance analysis processes to inform executive decision-making.
• Deliver actionable insights and recommendations to optimize revenue strategy and operational efficiency.
• Identify and streamline inefficiencies across the revenue funnel.
• Standardize processes for lead management, pipeline development, deal execution, and renewals.
• Establish and monitor SLAs between teams to ensure accountability and customer satisfaction.
• Manage and mentor the RevOps team, fostering a culture of collaboration, data-driven decision-making, and continuous improvement.
• Serve as a trusted advisor to the leadership team on revenue planning and organizational scalability.
• Collaborate with Sales Enablement to develop and operationalize sales playbooks.
• Design sales compensation and incentive plans that motivate performance and align with Be vi’s revenue growth and customer retention goals.

Director, Revenue Operations

Marketing

• Own the customer lifecycle marketing strategy — design and execute automated journeys that engage, educate, and convert leads across all lifecycle stages.
• Build, launch, and optimize nurture programs in Marketo that align with buyer journeys and lifecycle stages.
• Partner with Demand Gen, Product Marketing, and Sales to ensure consistent messaging and smooth handoffs throughout the funnel.
• Manage and optimize key conversion tools including Unbounce (landing pages), OptinMonster (pop-ups and lead capture), and our live chat platform to create a cohesive experience from first touch to purchase.
• Develop and maintain segmentation and personalization strategies across email, chat, and landing pages to improve engagement and conversion.
• Leverage AI-driven tools and processes to enhance personalization, optimize messaging, and accelerate testing and reporting workflows.
• A/B test and continuously optimize emails, landing pages, CTAs, forms, and onsite experiences to improve conversion rates and funnel performance.
• Define key metrics for engagement, conversion, and retention across channels; provide insights and recommendations based on those metrics.
• Collaborate with RevOps to ensure accurate tracking, attribution, and system integrations — while focusing on strategy, content, and optimization.
• Work cross-functionally with content, creative, and web teams to align campaigns with brand tone and visual identity.
• Stay current on marketing automation, AI innovation, and CRO best practices, experimenting with new techniques and technologies to drive results.

Lifecycle Marketing Manager

Business Development Rep

• Oversee business growth functions
• Collaborate with Marketing, Sales, and Customer Success to devise sales strategies
• Build and guide a sales-focused team
• Ensure the conversion of leads into quality pipelines and finalized deals
• Set and communicate performance expectations for a team of Business Development Representatives
• Provide training and coaching to improve the sales skills, product knowledge, and communication best practices of the team
• Handle recruitment and hiring processes
• Conduct interviews and manage the hiring process to expand the Business Development team
• Facilitate the onboarding and training of new hires
• Manage data and key performance indicators (KPIs)
• Use Salesforce to efficiently report, track, and manage sales activities and results
• Strive for operational excellence
• Identify and implement measures aimed at driving both new business development growth and operational excellence

Business Development Manager

• Conduct outbound outreach through phone, email and video.
• Create 25 new unique Contacts daily using ZoomInfo.
• Qualify prospects based on Fullbay’s criteria and schedule demos with Fleet Account Executives.
• Own lead follow-up and lead management once assigned.
• Maintain lead status notes and next steps in Salesforce.
• Manage outbound lead buckets including Recycled demo requests, cold sourced leads, recycled outbound Bucket of Hope, zombies and suspect leads.
• Collaborate closely with Fleet Account Executives to ensure strong handoffs, demo alignment and pipeline consistency.
• Use automation tools and cadences to follow structured outreach workflows.
• Maintain a minimum of 75 dials and/or 60 minutes of talk time daily with prospects.
• Meet or exceed monthly targets for completed qualified demos.
• Respond to assigned leads within defined SLA windows to maximize conversion potential.
• Attend weekly coaching sessions, 1:1s, floor syncs and training with the methodology coach.
• Track personal performance metrics and ensure CRM data is accurate and up to date.
• Stay informed on Fullbay product updates and customer pain points to drive relevant conversations.
• Participate in training, process improvements and team meetings.
• Demonstrate strong product knowledge and communicate Fullbay’s value.
• Adhere to Fullbay’s rules of engagement and lead SLAs and confidentiality and compliance regulations.
• Perform other duties as assigned.

Internal Outbound Business Development Representative

Full-stack Engineer

• Assist in designing and implementing automated test cases for web, API, and mobile applications.
• Participate in reviewing requirements and technical designs to identify test scenarios and coverage gaps.
• Collaborate with peers and engineers to refine testing strategies and ensure alignment with development goals.
• Execute functional, regression, and API integration tests to validate software quality.
• Document and report bugs clearly, working with development teams to reproduce and resolve issues.
• Document test results, notes and state of the work items.
• Adhere to all confidentiality and compliance regulations.
• Perform other duties as assigned.