Fullbay

Customer Support

• Own and maintain the roadmap for cross-domain customer experience initiatives, defining short-term and longer-term priorities based on customer needs, business goals, and market conditions.
• Ensure that experiences for defined customer roles remain consistent and cohesive as they move across Repair, Parts, Financials, and other domains.
• Draft investment charters, product requirements documents (PRDs), and strategic briefs that guide execution across multiple teams.
• Contribute to defining and tracking key performance indicators (KPIs) relevant to your product domain and associated business outcomes.
• Leverage customer feedback, operational insights, usage data, and performance metrics to guide prioritization and feature development.
• Manage tradeoffs between competing priorities and clearly communicate rationale to stakeholders.
• Participate in and support primary customer research initiatives to understand user pain points, workflows, and emerging needs.
• Conduct competitive and market analysis to ensure your domain remains relevant and differentiated.
• Regularly engage with customers and stakeholders, translating technical concepts into accessible explanations when needed.
• Serve as a bridge between technical teams and business stakeholders, ensuring alignment across departments.
• Work collaboratively with Product Owners to align backlog execution with broader strategic intent.
• Partner with Engineering to ensure business requirements are clearly translated into actionable technical specifications.
• Navigate ambiguity and manage stakeholder expectations effectively, especially in high-pressure situations.
• Champion customer needs while ensuring alignment with business objectives, revenue drivers, and retention strategies.

Product Manager – Customer Experience

Paralegal

• Conduct initial reviews of contracts, agreements, and legal documents prior to submission to external legal counsel
• Identify legal issues, risks, inconsistencies, and deviations from approved templates or standard language
• Prepare redlines, summaries, and issue lists to support efficient review by internal stakeholders and external counsel as needed
• Conduct initial reviews of employment-related legal documents, including offer letters, employment agreements, contractor agreements, and other workforce-related documentation
• Draft, review, and manage administrative and supporting documentation related to equity programs, including equity grant agreements and related records, in coordination with external legal counsel and internal Finance leadership
• Serve as the owner of legal document organization and management, ensuring all documents are properly housed, structured, and maintained (primarily in Google Drive today)
• Establish and maintain clear folder structures, naming conventions, version control, and access controls for legal documentation
• Maintain contract lifecycle records, including executed agreements, amendments, and renewals
• Support internal teams (e.g., Sales, Finance, People Experience, Operations) by managing incoming legal document requests and ensuring timely review
• Assist in standardizing legal templates and documentation to improve consistency and reduce external legal review needs
• Coordinate with external legal counsel to ensure documentation is complete, organized, and ready for final review
• Track and report on legal document workflows to help identify opportunities for efficiency and cost reduction
• Handle sensitive and confidential information with discretion and professionalism

Paralegal – Part-Time

Product Manager

• Lead the definition, delivery, and improvement of AI service capabilities
• Maintain a clear and actionable roadmap for AI Services
• Define and prioritize AI Services initiatives
• Collaborate with internal product teams as key customers
• Translate cross-team AI needs into well-scoped epics and user stories
• Lead day-to-day delivery for the AI Services team using Kanban practices

Product Owner – AI Services

Revenue Operations

• Develop and execute a comprehensive enablement strategy that supports the growth and productivity of Sales, BDR, CS, and Payments teams.
• Partner cross-functionally with Sales, Marketing, Product, and CS leadership to identify enablement needs, skill gaps, and opportunities for improved go-to-market execution.
• Design and manage scalable onboarding and continuous learning programs that include live coaching, ongoing training, and reinforcement mechanisms to support knowledge retention and performance improvement.
• Own the development and execution of cross-functional revenue (GTM) plays and campaigns—from concept through launch—ensuring alignment with business goals and operational readiness.
• Lead enablement for product and tool adoption, including driving awareness and training around product enhancements, new sales technologies, and customer-facing tools.
• Conduct regular skill gap analyses to inform training plans and targeted coaching, ensuring teams stay competitive and aligned to evolving market demands.
• Drive consistency in messaging and methodologies across the go-to-market organization, enabling cohesive customer engagement and value articulation.
• Build and own core enablement assets such as playbooks, deal coaching frameworks, certifications, learning paths, and ongoing performance support materials.
• Manage enablement content to ensure it is accurate, current, and aligned with field needs, leveraging a centralized platform or CMS.
• Track, analyze, and report on KPIs to measure enablement effectiveness, including productivity metrics, program adoption, and business impact.
• Serve as a trusted advisor to executive leadership on enablement best practices, team development, and sales productivity levers.
• Manage and develop a high-performing enablement team, including program managers and contractors, while fostering a culture of excellence and continuous improvement.
• Adheres to all confidentiality and compliance regulations.

Manager, Revenue Enablement

• Define and evolve platform capabilities such as core records, configuration and settings, and shared design or interaction patterns.
• Maintain these requirements and designs in a robust product roadmap.
• Ensure platform services are reliable, extensible, and designed to support both current and future product needs.
• Define and prioritize platform initiatives that align with broader product strategy while addressing the most critical enablement needs across teams.
• Treat internal teams as key customers, measuring success by their ability to move faster and with greater confidence.

Product Owner – Platform Services

SDET

• Develops a deep understanding of product functionality, system architecture, and customer usage patterns to inform testing approaches.
• Contributes to test strategy by identifying quality risks, gaps in coverage, and opportunities to improve confidence in releases.
• Influences broader testing direction through technical leadership and collaboration rather than ownership of formal approval gates.
• Designs, implements, and maintains high-quality automated tests across appropriate layers, including API, integration, and system-level testing.
• Continuously evaluates existing test coverage, strengthens weak areas, and reduces redundant or low-value tests.
• Executes tests as needed to validate changes and support release readiness.
• Builds and maintains reliable, maintainable automated test suites integrated into CI pipelines.
• Improves test stability, execution speed, and signal quality to support fast and safe development workflows.
• Works closely with engineers to ensure tests run effectively across branches and environments.
• Executes existing load and performance tests, reviews and reports results, and maintains the test suite as needed.
• Partners with Load and Performance test engineers who own performance test creation and expansion.
• Contributes to technical design discussions from a quality and testability perspective.
• Dives deep into complex systems to diagnose issues, understand failure modes, and identify root causes.
• Proposes pragmatic improvements to architecture, testing approaches, or tooling to reduce long-term quality risk.
• Helps define and evolve test and quality metrics that provide meaningful insight into system health and testing effectiveness.
• Uses data to guide decisions, prioritize improvements, and surface systemic issues.
• Contributes to documentation, runbooks, and best practices that improve team efficiency and consistency.
• Works closely with Engineering and Product partners to ensure quality considerations are addressed throughout the development lifecycle.
• Influences testing standards, practices, and tooling adoption through example, technical credibility, and constructive collaboration.
• Adheres to all confidentiality and compliance regulations.
• Performs other duties as assigned.

Product Manager – Customer Experience

Paralegal – Part-Time

Product Owner – AI Services

Manager, Revenue Enablement

Product Owner – Platform Services

Staff SDET