Customer Support Rep

Fullbay

Customer Support Representative responsible for managing customer inquiries and ensuring satisfaction. Handling calls, providing solutions, and maintaining records for clients at Fullbay.

Posted 6/13/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Handles incoming customer calls, provides product/services information, and resolves problems
Manages large amounts of incoming calls while following Fullbay communication procedures and policies
Generates sales leads
Engages customers by identifying and assessing their needs
Builds sustainable relationships and trust with customer accounts through communication
Ensures excellent service standards and high customer satisfaction
Provides accurate information using appropriate resources and methods/tools
Completes expectations to meet sales targets and call handling quotas
Handles customer feedback and complaints, providing appropriate solutions and alternatives
Keeps records of customer interactions and processes customer accounts

Requirements

What you’ll need

High School Degree or equivalent
Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position
Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite
Familiarity with CRM systems and practice
Track record of over-achieving quota
Strong phone contact handling skills and active listening skills
Excellent communication (both verbal and written) and presentation skills
Customer service focused with the ability to adapt/respond to different types of characters
Troubleshooting and problem solving ability
Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative
Ability to multitask, prioritize, and manage time effectively
Proficiency with 10-key typing and data entry.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fullbay Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🏢 Enterprise 🚗 Transport 💰 Venture Round on 2019-05 SaaS
Enterprise
Transport Fullbay is a comprehensive software solution designed specifically for diesel repair shops and other heavy-duty repair operations. The company offers a range of tools to streamline various aspects of shop management, including estimates and invoices, service order workflow, inventory management, and customer communication. Fullbay integrates with accounting systems for seamless bookkeeping and supports two-way texting between customers and shops. It also provides specialized repair software for fleet maintenance, mobile operations, and specific industries such as agricultural and emergency vehicles. With features like reporting, MOTOR integration for repairs, and secure cloud-based data, Fullbay aims to maximize shop efficiency and enhance profitability while contributing to safer roads. Customer Support Rep 🔥 7 minutes ago 🌵 Arizona – Remote 💵 $18 - $22 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handles incoming customer calls, provides product/services information, and resolves problems
Manages large amounts of incoming calls while following Fullbay communication procedures and policies
Generates sales leads
Engages customers by identifying and assessing their needs
Builds sustainable relationships and trust with customer accounts through communication
Ensures excellent service standards and high customer satisfaction
Provides accurate information using appropriate resources and methods/tools
Completes expectations to meet sales targets and call handling quotas
Handles customer feedback and complaints, providing appropriate solutions and alternatives
Keeps records of customer interactions and processes customer accounts 🎯 Requirements
High School Degree or equivalent
Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position
Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite
Familiarity with CRM systems and practice
Track record of over-achieving quota
Strong phone contact handling skills and active listening skills
Excellent communication (both verbal and written) and presentation skills
Customer service focused with the ability to adapt/respond to different types of characters
Troubleshooting and problem solving ability
Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative
Ability to multitask, prioritize, and manage time effectively
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportsales lead generationdata entry10-key typingtroubleshootingproblem solvingcall handlingquota achievementMS OfficeGoogle Suite

Soft Skills

active listeningcommunicationpresentationcustomer serviceinterpersonal skillspatienceempathyadaptabilitymultitaskingtime management

Certifications

High School Degree