Fresenius Medical Care

Insurance

• Explores, recommends, and coordinates insurance and potential financial assistance options available to kidney dialysis patients.
• Meets regularly with dialysis patients at the clinic(s) in the assigned region to educate and coordinate insurance options.
• Educates on the availability of alternative insurance options (i.e., Medicare, Medicaid, Medicare Supplement, State Renal programs, and COBRA).
• Ensures patients have followed through with the application process.
• Obtains premium statements and signatures from patients.
• Discusses situation and options if employment status changes or other situations change.
• Completes and follows up with paperwork when claims are disputed for non-payment.
• Discusses insurance options when insurance contracts are terminated.
• Works with patients to evaluate personal financial information and make determination for indigent program.
• Monitors all patients’ insurance information to ensure that it is updated and accurate for the Revenue Cycle Management.
• Prepares, analyzes, and reviews monthly reports to track work progress on caseloads; Analyzes patient reports from billing systems as an audit check.

Insurance Coordinator

Compliance

• Supports Fresenius Medical Care's mission and compliance program
• Collaborates with business to ensure compliance with state and federal laws
• Acts as a Privacy and Security Officer for the assigned division
• Leads compliance activities within the division
• Provides training and guidance on compliance policies

Ethics Compliance Officer – Renal Pharma

Manager

• Support the Product Center In-Center organization and activities thereof, for new and mature products
• Enabling proper projects execution and managing products life cycle across all global markets
• Establish efficient and effective interfaces with Business Units and other involved units across the organization (e.g. Manufacturing Supply Chain, Systems/Quality /Regulatory) to assure fast global market access and business needs
• Oversee the capacity management and prioritization of Product Center activities in line with the In Business Unit strategic priorities
• Identify, quantify and communicate quality related project risks within new product developments and lifecycle management
• Ensure external regulatory intelligence, from the medical device market and regulatory authorities, is understood and translated into Fresenius processes and products as required
• Communicate/collaborate to ensure Product Center is a trusted partner with all relevant functions within Fresenius Medical Care to achieve effective Regulatory compliance and patient/product outcomes
• Develop and foster a culture of continuous improvement and process optimization, sharing best practices across global departments and Care Enablement
• Develop, deploy and monitor performance to applicable Key Performance Indicators
• Monitor, report and react to quality performance, covering the full In Center Business Unit product portfolio, active medical devices as well as medical device systems (Ecosystem) including Digital products and services (as far as applicable)
• Work with relevant stakeholders in the organization to support the creation and maintenance of a harmonized document management structure for regulatory relevant documents across all products groups, based on a global system Quality representative in cross functional teams and governance and project review meetings
• Support Risk Evaluation in case of severe Product Risks identified in Post Market Surveillance

Product Center Manager – Active Medical Devices, Digital Products

Analytics Engineer

• Supports the development, implementation, and ongoing improvement of Commercial Excellence initiatives across the Asia Pacific region
• Acts as a key enabler of data-driven, structured commercial execution
• Responsible for coordinating processes for Market insight: MCS, MKIS, LRPP, LRPD and Market Segmentation
• Drives effective adoption and evolution of EDGE CRM as a commercial tool
• Contributes to continuous improvement of commercial processes and tools to support sales execution
• Develops and implements data-driven performance tracking frameworks
• Provides leadership with actionable insights for decision-making
• Keeps updated about the current version of the FME Policies that are relevant for your role

Commercial Excellence, Data Analytics Specialist

QA Engineer

• Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
• Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures.
• Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.
• Identify areas for improvement and provide actionable feedback to ESC representatives.
• Monitor key performance indicators (KPIs) related to service quality and efficiency.
• Analyse audit findings to identify trends, root causes of errors, and areas for process improvement.
• Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement following governance methods.
• Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards, as and when required.
• Provide ongoing coaching and support to ensure adherence to quality standards and continuous skill development.
• Schedule RCA sessions with respective stakeholder to identify the root causes of identified deviations. Formulate action plans collaboratively with HR Hub teams to address identified issues and drive continuous improvement.
• Participate in cross-functional teams discussions to streamline processes, optimize workflows, and enhance the overall customer experience.

Senior Specialist, HR Operations Support – QA and CI, Foreign Language Expert

Clinical Research

• Responsible for the collection, accuracy and validity of clinical research data for assigned clinical studies
• Performs a variety of complex activities to appropriately compile, document and analyze clinical research data
• Coordinates all aspects of study subject care from pre-screening through study completion as defined by the protocol
• Protect the rights and the well-being of subjects enrolled in studies
• Ensures thorough, individualized, protocol-based study subject education on all study process requirements
• Regularly evaluates the study subjects’ condition and communicates/documents concerns to PI
• Accurately documents study subject activities as outlined by the protocol

Clinical Research Coordinator II

Implementation Specialist

• Collaborate with assigned sales partner(s) to develop customized product and therapy solutions
• Provide training on equipment and therapies
• Conduct prospecting and demand generation activities
• Act as a trusted advisor to patients by providing technical expertise
• Assess clinical environments and collaborate with staff to implement training and improvement plans
• Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application

Clinical Consultant, Implementation Specialist

Account Executive

• Manage all new and existing accounts, identifies and closes new business opportunities, and delivers comprehensive solutions across the full product portfolio for both In Center and Hospital.
• This role is responsible for supporting sales growth and customer engagement driving sales performance, clinical support, and overall customer service within an assigned sales territory.
• The position manages new and existing accounts, provides product and clinical support, and identifies opportunities to expand utilization across the portfolio.
• The role builds and maintains strong customer relationships, leads territory-level collaboration with internal partners, and ensures accurate use of sales tools, forecasting, and contract management.
• Own all accounts in assigned territory, new and existing account relationships, and represent the entire product portfolio for assigned modalities.
• Identify and close new opportunities by developing appropriate solutions and delivering implementation support across all customer types.
• Manage and nurture account relationships to drive expansion and renewals, secure wallet share and demonstrate problem solving to customers as needs arise.
• Engages in regular face to face customer call activity. Leads collaboration and coordination with all supporting roles to handle customer needs and expectations.
• Use FME sales tools daily to effectively manage prospects, existing accounts, opportunities, pipeline and forecast in an accurate and timely manner.
• Maintain accurate and timely management of customer contracts, including pricing adjustments and system updates.
• Identify market trends, threats, and opportunities using sales data and customer feedback, and develop strategic plans to improve performance and market share within assigned territory.
• Build strong customer relationships by delivering value-driven solutions and providing exceptional follow-up and service to internal and external customers.
• Support field activities, including equipment evaluations, in-services, technical demonstrations, and training, to ensure customer success.
• Monitor and maintain customer market share, entering and closing customer appointments and capturing relevant sales campaign data.
• Develop professional expertise and maintain technical and clinical proficiency across assigned modalities.
• Attend local, regional, and national events, meetings, and training sessions to enhance product knowledge, market understanding, and professional growth.

Sales Consultant, Hospital Solutions

• Manage all new and existing accounts, identifies and closes new business opportunities, and delivers comprehensive solutions across the full product portfolio for both In Center and Hospital.
• Own all accounts in assigned territory, new and existing account relationships, and represent the entire product portfolio for assigned modalities.
• Identify and close new opportunities by developing appropriate solutions and delivering implementation support across all customer types.
• Manage and nurture account relationships to drive expansion and renewals, secure wallet share and demonstrate problem solving to customers as needs arise.
• Engage in regular face to face customer call activity.
• Lead collaboration and coordination with all supporting roles to handle customer needs and expectations.
• Use FME sales tools daily to effectively manage prospects, existing accounts, opportunities, pipeline and forecast in an accurate and timely manner.
• Maintain accurate and timely management of customer contracts, including pricing adjustments and system updates.
• Identify market trends, threats, and opportunities using sales data and customer feedback, and develop strategic plans to improve performance and market share within assigned territory.
• Build strong customer relationships by delivering value-driven solutions and providing exceptional follow-up and service to internal and external customers.
• Support field activities, including equipment evaluations, in-services, technical demonstrations, and training, to ensure customer success.
• Monitor and maintain customer market share, entering and closing customer appointments and capturing relevant sales campaign data.
• Develop professional expertise and maintain technical and clinical proficiency across assigned modalities.
• Attend local, regional, and national events, meetings, and training sessions to enhance product knowledge, market understanding, and professional growth.

• Manage and oversee the daily operations of the facility
• Collaborates with the Medical Director and the Clinical Manager/Charge Nurse regarding the provision of quality patient care
• Provides leadership, coaching, and development plans for all direct reports
• Coordinates all aspects of patient care with the appropriate staff members
• Participates in the selection and hiring of new team members

Dialysis Clinical Manager, Registered Nurse - RN

Recruitment

• Works with hiring manager to document requirements of job openings as required opening requisitions
• Determines appropriate recruiting sources for advertising and posting positions
• Promotes the company image to candidates and external service providers
• Surfaces candidates and develops networks of people and processes to support a strong pipeline of qualified candidates
• Pre-screens resumes and evaluates effectiveness of electronic candidate evaluation tools
• Documents candidate evaluation and interview process
• Effectively partners with hiring manager to better understand business needs and assess position goals and requirements
• Uses various cost effective sourcing strategies, such as internet job boards, networking, resume mining, social networking, cold calling, college/university recruiting and job fairs to attract a diverse pipeline of candidates
• Prescreens all applicable candidates, then recommends candidates to hiring manager based on detailed requirements of position and competencies; provides manager with reasoning for advancing candidate
• Establishes credibility and remains engaged with hiring manager and senior management to stay abreast of hiring process
• Arranges management interviews by coordinating schedules, arranging travel, lodging meals, and escorting applicant to interviews
• Ensures recruitment activity is updated in an accurate, compliant and timely manner within the applicant tracking system
• Creates offers, reviews and participates in negotiation and re-negotiation of salaries in coordination with offer
• Responsible for all onboarding activities to include: references, new hire paperwork, backgrounds check, I9, payroll forms and drug test
• Tracks, reports and supports future staffing initiatives
• Serves as role model/mentor to other staff members
• Proactively works with hiring manager and human resources business partner regarding future organizational structure
• Takes a systematic and proactive approach with hiring managers across all business lines regarding recruitment cost controls
• Maintains proactive partnership with HR business partners when an employee or hiring manager issue is identified
• Continues to recommend improvements for full life cycle recruiting strategies
• Leads and collaborates on projects/reports related to ongoing corporate recruitment initiatives as required
• May provide assistance to junior level staff with more complex tasks that require a higher level of understanding of functions
• May escalate issues to supervisor/manager for resolution, as deemed necessary
• Reviews and complies with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations
• Assists with various projects as assigned by a direct supervisor
• Other duties as assigned

Senior Healthcare Recruiter

Director

• Direct and oversee implementation programs including large scale supply chain initiatives
• Lead complex programs/projects and facilitate activities of all cross-functional teams
• Responsible for the design and implementation of strategic programs that support transformation initiatives
• Hold program accountable to Program Management methodology & best practices
• Act as 'face of program' and communicate objectives to a wide range of stakeholders
• Proactively identify and manage program risk, ensuring seamless execution and sustained success
• Establish and enforce clear accountability across the Program
• Track Program progress and drive informed decision making
• Clearly identify projects & workstreams required to support overall program objectives
• Lead complex analytical activities that support program objectives
• Lead issue resolution with a proactive approach to maintain Program momentum
• Implement robust tracking systems for real-time visibility into progress, risks, and KPIs

Director of Program Project Management

• Utilizes knowledge of the clinics, the admissions process and the various supporting programs
• Works with the Central Admissions Office staff to facilitate admissions
• Grows clinic patient census/treatment volume
• Builds, establishes and maintains referral source relationships
• Conducts professional sales presentations to all customers
• Collaborates with internal customers to effect positive customer service changes

Hospital and Patient Services Manager

Program Manager

• Manages patient care in home therapies programs while maintaining cost-effective clinical operations
• Directs activities related to the area’s strategic plans, goals and objectives ensuring alignment with those of the region, division, and company
• Implements quality goals and action plans to achieve quality standards
• Responsible for profit and loss management of the assigned program including optimal performance of program operations to achieve or exceed budgets and key performance indicators
• Oversees patient and caregiver readiness and ability to perform dialysis treatments at home and assesses environment for suitability

Dialysis Program Manager, Registered Nurse – RN

Administrative Assistant

• Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.
• Under direct/close supervision, performs a variety of basic and routine clerical and secretarial duties.
• Preparing and typing routine correspondence, form letters and reports
• Answering telephone & routing calls to the appropriate person
• Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed.
• Setting up and maintaining filing systems and basic databases as applicable.
• Completing forms and reports as required by the various company offices and outside vendors and agencies.
• Recording the minutes of meetings and providing the resulting documents as necessary.
• Making copies of correspondence and other printed matter as required by manager.
• Preparing purchase orders using the appropriate software application.
• Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
• Distributing incoming mail.
• Maintaining calendar and daily schedules.
• Scheduling appointments & arranging meetings.
• Maintaining inventory of the necessary office forms and supplies.
• Assisting with various basic personnel administrative functions as needed.
• Acting as backup to other clerical personnel in office as needed.
• Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
• Assists with month-end reporting requirements
• Assists in auditing records for ongoing compliance with medical records standards.
• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
• Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
• Organizes travel for patients by contacting and providing requested medical records.
• Coordinates with transient patient paperwork.
• Coordinates transfer placements and confirmations along with Clinical Manager.
• Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
• Assist with medical appointment referrals and scheduling.
• Assist with transportation coordination and referrals.
• Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.

Insurance Coordinator

Ethics Compliance Officer – Renal Pharma

Product Center Manager – Active Medical Devices, Digital Products

Commercial Excellence, Data Analytics Specialist

Senior Specialist, HR Operations Support – QA and CI, Foreign Language Expert

Clinical Research Coordinator II

Clinical Consultant, Implementation Specialist

Sales Consultant, Hospital Solutions

Sales Consultant, Hospital Solutions

Dialysis Clinical Manager, Registered Nurse - RN

Senior Healthcare Recruiter

Director of Program Project Management

Hospital and Patient Services Manager

Dialysis Program Manager, Registered Nurse – RN

Clinic Administrative Assistant