Fresenius Medical Care

Clinical Operations

• The Clinical Quality Manager is responsible for developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs
• Oversee clinical outcomes and coordinate quality initiatives
• Ensure adherence to regulations and collaborate with the interdisciplinary team
• Drive continuous improvement in patient safety and clinical quality performance
• Develop and implement action plans to address deficiencies and improve care delivery
• Conduct regular audits and quality reviews
• Facilitate staff education and training related to quality improvement
• Prepare and present quality reports to clinic leadership and governing bodies.

Strategic Clinical Quality Manager

Insurance

• Explores, recommends, and coordinates the insurance and potential financial assistance options available to kidney dialysis patients
• Supports FMCNA's mission, vision, core values and customer service philosophy
• Meets regularly with dialysis patients at the clinic(s) to educate and coordinate insurance options
• Ensures patients have followed through with the application process
• Obtains premium statements and signatures from patients
• Completes and follows up with paperwork when claims are disputed for non-payment
• Collects necessary documents to complete initial and annual indigent waivers
• Completes initial Indigent waiver applications
• Tracks and completes annual indigent waiver applications
• Monitors and verifies the Medicaid status of each patient on a monthly basis
• Prepares, analyzes and reviews monthly reports to track work progress on caseloads

Insurance Coordinator

• Develop, implement, and monitor quality assurance and performance improvement (QAPI) programs
• Oversee clinical outcomes and coordinate quality initiatives
• Ensure adherence to regulations and collaborate with interdisciplinary teams to improve patient safety
• Lead or participate in the clinic’s Quality Assessment and Performance Improvement (QAPI) program
• Conduct regular audits and quality reviews
• Facilitate staff education and training related to quality improvement and best practices
• Prepare and present quality reports to clinic leadership and governing bodies
• Ensure accurate documentation and data collection for stakeholders

QA Engineer

• Conduct regular quality assurance audits of HR services, including case management, phone calls, online chats, and other operational processes.
• Evaluate the accuracy, completeness, and compliance of service delivery against established standards and procedures.
• Monitor the quality and accuracy of HR data, documentation, and transactions to identify discrepancies, reduce errors, or gaps.
• Identify areas for improvement and provide actionable feedback to ESC representatives.
• Monitor key performance indicators (KPIs) related to service quality and efficiency.
• Analyse audit findings to identify trends, root causes of errors, and areas for process improvement.
• Collaborate with HR teams to establish ongoing monitoring mechanisms to track actions undertaken to drive improvement.
• Deliver QA training sessions and workshops to ESC supervisors on quality assurance best practices and standards.
• Prepare reports and presentations summarizing audit findings, compliance metrics, and recommendations for management review.
• Schedule RCA sessions with respective stakeholder to identify root causes of identified deviations.

Senior Specialist, HR Operations Support – Quality Assurance, Continuous Improvement

Field Engineer

• Performs client-site installation, service, and maintenance on company manufactured and/or distributed equipment
• Provides technical support in the diagnosis of operational and/or technical issues
• Handles various confidential patient and/or health information in compliance with HIPAA and other regulatory requirements
• Maintains field service inventory in compliance with management recommendations
• Contributes to the improvement of ongoing operations within the assigned function(s)

Field Service Technician

Risk

• Lead the planning and execution of the risk management process in compliance with applicable standards and regulations.
• Develop, update, and maintain risk analyses and the Risk Management File across the product lifecycle.
• Define effective risk-reduction measures in collaboration with cross-functional partners and the Value Stream.
• Ensure all risk management activities align with the approved Risk Management Plan.
• Participate in product development and design reviews to verify proper risk identification and mitigation.
• Support and review Design/Process/Software FMEAs and anomaly management activities.
• Conduct and integrate risk assessments into the overall risk analysis.
• Provide risk management support during production transfer and ongoing manufacturing activities.
• Contribute to quality-system risk assessments (complaints, non-conformances, CAPAs) and Health Hazard Assessments.
• Support the creation of post-market safety documentation (e.g., PSUR, CER) and act as a subject matter expert for risk management within cross-functional teams.

Risk Management Expert

• Lead or participate in the clinic’s Quality Assessment and Performance Improvement (QAPI) program in alignment with CMS, state, and organizational standards.
• Develop and implement action plans to address deficiencies and improve care delivery.
• Conduct regular audits and quality reviews to ensure compliance with clinical policies & procedures.
• Promote a culture of accountability, safety, and continuous improvement within the clinic.
• Manages the execution and achievement of Quality key performance indicators (assigned by Quality leadership team) and other clinical initiatives, interventions and standardized education materials with clinic teams within the assigned area(s).

Manager

• Serve as a clinical quality expert, guiding regional teams in achieving strategic goals
• Lead Quality Assessment and Performance Improvement (QAPI) efforts
• Support interdisciplinary collaboration and drive data-informed initiatives to enhance clinical performance
• Develop and implement strategies to achieve quality goals
• Mentor Clinical Quality teams in QAPI principles, data analysis, and process improvement
• Oversee execution of clinical initiatives and maintain compliance documentation
• Promote evidence-based practices and improve care coordination

Senior Manager, Strategic Clinical Quality

Sales

• Directs and oversees regional sales activities to meet or exceed regional sales goals and objectives
• Leads operational efforts through subordinates to ensure effective achievement of goals
• Directly controls the broad activities of Sales Managers through the implementation of company-wide policies
• Evaluates markets and customers to identify and develop opportunities that will increase sales
• Develops and implements a Regional Business Plan to maximize sales goals
• Cultivates high level customer relationships to promote the company’s position within the industry
• Communicates business climate and industry trends to senior management
• Develops strategies for direct departments and contributes to divisional strategies

Director of Sales – Hospital Solutions

• Develop, implement, and monitor quality assurance and performance improvement programs
• Oversee clinical outcomes and coordinate quality initiatives
• Ensure adherence to regulations
• Collaborate with interdisciplinary teams to drive continuous improvement in patient safety and clinical quality performance
• Conduct regular audits and quality reviews
• Facilitate staff education and training
• Prepare and present quality reports to clinic leadership and governing bodies

Strategy

• Work closely with the executive team and business leaders to develop the strategy for the organization.
• Articulates strategy to enable company growth in the core and adjacent markets.
• Plans, manages, and controls the activities of a team of managers and analysts that provide business intelligence and strategic planning support for business segments or the company at large.
• Leads initiatives to analyze complex business problems and issues using data from internal and external sources.
• Develops senior relationships across the company and partners with business leaders and functions to develop best in class strategies and analysis of business-critical issues.
• Part of a dynamic, high performing team with both opportunities to develop others and further develop this leader’s own career.
• Utilizes broad expertise and strong understanding of strategy discipline, excellent problem solving skills, and the ability to lead a highly matrixed organization to develop Fresenius Medical Care strategy in partnership with the executive team.
• Articulates strategy in clear and concise manner.
• Develops strategic and business plans for various service lines and facilitates integration of these plans into the strategic planning process.
• Brings expertise or identifies subject matter experts in support of multi-functional efforts to identify, interpret, and produce recommendations and plans based on company and external data analysis.
• Develops and presents business plans to Senior Executives.
• Advises business leaders by providing data-based strategic direction to identify and address business issues and opportunities.
• Identifies, analyzes, and prioritizes actionable growth opportunities or new services supporting existing businesses.
• Leads cross functional teams in problem solving of complex issues; drives implementation of high-impact projects.
• Develops a long-term strategic planning process that reflects disruptive trend analysis, business scenario development, and facilitation of executive strategy off-sites.
• Empowers the field to develop and implement market-level strategies through developing frameworks, processes, and tools - and driving their adaption in the field.
• Facilitates the process for prioritization and selection of new opportunities for investment.
• Works to increase the level of strategy skills across the organization by advising leaders and sharing appropriate best practices, tools, and frameworks.
• Prepares and assists with facilitating strategy off-sites as a part of long-term strategic planning.
• This position requires approximately 20% travel.

Senior Director, Corporate Strategy

• Utilizes knowledge of the clinics, the admissions process and the various supporting programs.
• Promotes services to patients and external customers.
• Facilitates admissions ensuring each patient receives a superior admission experience.
• Builds and maintains referral source relationships and develops strong partnerships.
• Conducts market analysis and develops quarterly marketing plans.

Hospital & Patient Services Manager

• Ensure proper project execution and manage the product lifecycle across all global markets
• Establish efficient and effective interfaces with Business Units and other internal stakeholders (e.g., Manufacturing, Supply Chain, Systems/Quality/Regulatory) to enable rapid global market access and meet business requirements
• Oversee capacity management and prioritize Product Center activities in alignment with the strategic priorities of the respective Business Unit
• Identify, quantify, and communicate quality-related project risks in product development and lifecycle management
• Ensure external regulatory information from the medical device market and authorities is understood and incorporated into Fresenius processes and products
• Foster a culture of continuous improvement and process optimization and share best practices across global departments and Care Enablement
• Develop, implement, and monitor performance using relevant Key Performance Indicators (KPIs)
• Monitor, analyze, report, and derive appropriate actions regarding product quality for the entire in-center Business Unit product portfolio, including active medical devices, medical device systems (ecosystems), and relevant trade goods
• Collaborate with relevant stakeholders to support creation and maintenance of a harmonized document management structure for regulatory documents across all product groups based on a global system
• Act as representative in cross-functional teams as well as in governance and project review meetings
• Support risk assessments for serious product risks identified during post-market surveillance

Product Center Manager, Active Medical Devices – Digital Products

Software Engineer

• Primary responsibility to create, elaborate, refine, and prioritize Agile team backlogs as well as to author user, defect, and enable stories within the team backlogs
• Develop detailed feature specifications, work instructions and training to ensure they’re clearly understood by relevant teams
• Drive efficient increment and iteration planning through clearly communicating product needs
• Write acceptance criteria and acceptance tests aligned with product value and team Definition of Done (DoD)
• Collaborate with team leadership to determine overall objectives for functional increments of team and program value delivery and report product progress
• Collaborate with capability and solution architecture to ensure effective dependency management
• Engage with architects and delivery managers to properly sequence release schedules
• Co-Lead team iteration demonstrations to stakeholders and sponsors of the Agile team
• Participate in increment and iteration retrospectives to help drive continuous improvement
• Engage with other capability architects and process owners throughout the overall delivery program to identify common blockers, improve quality and reduce time to release

Capability Architect – Engineering Lifecycle Systems

Director

• Drive process improvements and changes by working collaboratively with leaders, employees, and all stakeholders.
• Understand the requirements, standards, and regulations well and know how to interpret and apply them appropriately to ensure solutions are implemented to meet both functional and business goals and objectives.
• Provide feedback at different reviews and meetings to drive process optimization and simplification.
• Evaluate and drive changes on SOPs, policies, and procedures for measurable improvements.
• Collaborate with all employees to drive education and training of process requirements, improvements, and application.
• Collaborate with all employees to address areas of improvement and speed up the overall performance and execution.
• Influence and partner with Quality and functional leaders without direct authority.
• Act as a trusted advisor and driver on quality process strategy and transformation.
• Facilitate cross-functional and cross-regional alignment and decision-making to drive changes.
• Mentor teams and leaders on process excellence and continuous improvement principles.
• Drive continuous improvement of QMS processes in NA in partnership with QMS owners and global quality teams.
• Assess QMS usability, efficiency, and alignment with regulatory and enterprise standards.
• Lead initiatives to simplify, harmonize, and digitize QMS processes and documentation.
• Ensure effective integration of QMS elements.
• Ensure QMS meets the needs of business and enables desired outcomes, while being compliant.
• Design and implement management control frameworks to provide visibility into quality process performance and risk.
• Partner with Quality leadership to establish governance structures.
• Develop dashboards and reporting mechanisms for leadership review and decision-making.
• Ensure clear accountability, escalation paths, and decision criteria are embedded in quality processes.
• Lead quality transformation initiatives using Lean, Six Sigma, and continuous improvement methodologies.
• Identify opportunities to significantly reduce complexity, improve cycle times, and enhance process effectiveness.
• Champion the use of digital tools, automation, and analytics to improve quality processes.
• Drive change management, stakeholder engagement, and adoption of new ways of working.
• Partner with local and global CAPA teams, Quality teams, and operational leaders to evaluate current-state CAPA processes and identify opportunities for improvement to ensure they are efficient, risk-based, and effective.
• Participate in identifying best practices for overall CAPA management.
• Define and monitor CAPA process performance in collaboration with functional owners.
• Facilitate cross-functional forums to address systemic CAPA issues and recurring trends.
• Engage in and support regulatory inspection readiness.

Strategic Clinical Quality Manager

Insurance Coordinator

Strategic Clinical Quality Manager

Senior Specialist, HR Operations Support – Quality Assurance, Continuous Improvement

Field Service Technician

Risk Management Expert

Strategic Clinical Quality Manager

Senior Manager, Strategic Clinical Quality

Director of Sales – Hospital Solutions

Strategic Clinical Quality Manager

Senior Director, Corporate Strategy

Hospital & Patient Services Manager

Product Center Manager, Active Medical Devices – Digital Products

Capability Architect – Engineering Lifecycle Systems

Director, Quality Process Excellence and Transformation, QMS