Fresenius Medical Care

Program Manager

• Manages patient care in home therapies programs while maintaining cost-effective clinical operations
• Directs activities related to the area’s strategic plans, goals and objectives ensuring alignment with those of the region, division, and company
• Implements quality goals and action plans to achieve quality standards
• Responsible for profit and loss management of the assigned program including optimal performance of program operations to achieve or exceed budgets and key performance indicators
• Oversees patient and caregiver readiness and ability to perform dialysis treatments at home and assesses environment for suitability

Dialysis Program Manager, Registered Nurse – RN

Administrative Assistant

• Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.
• Under direct/close supervision, performs a variety of basic and routine clerical and secretarial duties.
• Preparing and typing routine correspondence, form letters and reports
• Answering telephone & routing calls to the appropriate person
• Greeting visitors and patients as applicable and conducting them to the appropriate location or person as needed.
• Setting up and maintaining filing systems and basic databases as applicable.
• Completing forms and reports as required by the various company offices and outside vendors and agencies.
• Recording the minutes of meetings and providing the resulting documents as necessary.
• Making copies of correspondence and other printed matter as required by manager.
• Preparing purchase orders using the appropriate software application.
• Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
• Distributing incoming mail.
• Maintaining calendar and daily schedules.
• Scheduling appointments & arranging meetings.
• Maintaining inventory of the necessary office forms and supplies.
• Assisting with various basic personnel administrative functions as needed.
• Acting as backup to other clerical personnel in office as needed.
• Assists in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
• Assists with month-end reporting requirements
• Assists in auditing records for ongoing compliance with medical records standards.
• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
• Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
• Organizes travel for patients by contacting and providing requested medical records.
• Coordinates with transient patient paperwork.
• Coordinates transfer placements and confirmations along with Clinical Manager.
• Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning.
• Assist with medical appointment referrals and scheduling.
• Assist with transportation coordination and referrals.
• Ensures data entry has been completed for Crown Web. Related to ESRD 2728. ESRD 2746 and PART.

Clinic Administrative Assistant

Account Manager

• Manages and executes Employee Relations matters
• Investigates issues and provides day-to-day coaching and advice
• Handles a wide range of general employee relations matters including performance management
• Provides counsel and recommendations in accordance with all Legislative and Regulatory requirements
• Addresses concerns of a diverse scope and demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Escalates sensitive or critical issues appropriately
• Provides emergency response and crisis management support to employees

Employee Relations Manager

Clinical Operations

• Responsible for developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs to ensure the highest standards of patient care and regulatory compliance
• Oversee clinical outcomes, coordinate quality initiatives, ensure adherence to regulations, and collaborate with the interdisciplinary team to drive continuous improvement in patient safety and clinical quality performance
• Lead or participate in the clinic’s Quality Assessment and Performance Improvement (QAPI) program in alignment with CMS, state, and organizational standards
• Develop and implement action plans to address deficiencies and improve care delivery
• Conduct regular audits and quality reviews to ensure compliance with clinical policies & procedures
• Facilitate staff education and training related to quality improvement, patient safety, and best practices
• Collaborate with physicians, nurses, dietitians, social workers, and leadership to support evidence-based clinical initiatives
• Prepare and present quality reports to clinic leadership and governing bodies
• Ensure accurate documentation, data collection, and reporting for internal and external stakeholders
• Promote a culture of accountability, safety, and continuous improvement within the clinic
• Manage the execution and achievement of Quality key performance indicators (assigned by Quality leadership team) and other clinical initiatives, interventions and standardized education materials with clinic teams within the assigned area(s)
• Perform other related duties as assigned.

Strategic Clinical Quality Manager

• Responsible for developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs
• Oversee clinical outcomes and coordinate quality initiatives
• Ensure adherence to regulations and promote patient safety
• Lead or participate in QAPI program in alignment with CMS, state, and organizational standards
• Develop and implement action plans to address deficiencies and improve care delivery
• Conduct regular audits and quality reviews to ensure compliance
• Facilitate staff education and training related to quality improvement, patient safety, and best practices
• Collaborate with interdisciplinary team members
• Prepare and present quality reports to clinic leadership

Analyst

• Ensures assigned payments (example: rebates to customer) are accurately calculated (in accordance to contract and policy guidelines) and timely executed
• Responsible for analyses, forecasts, and modeling required to effectively manage pricing, reimbursement, and rebate functions
• Responsible for the end-to-end process, execution, and analysis required to accurately calculate and timely pay rebates and fees of assigned customers
• Coordinate with clinical, Legal, and Compliance Departments to ensure compliance with applicable business rules and relevant legal decisions
• Drive resolution and prevention of future EDI chargeback errors
• Process chargeback claims or adjustments that are submitted manually.
• Remain current with and understand the impact of the new healthcare related regulations such as the new ESRD bundle and healthcare reform (PPACA)
• Address and correct operational, audit, and compliance issues identified
• Identify and develop initiatives to support department business needs, increase automation and improve productivity
• Assist with various projects as assigned by direct supervisor

Rebates Analyst

• Provides expert, trusted and comprehensive advice across the full spectrum of the Human Resources function in a wide range of employee relations matters including performance management, workplace investigations, pay concerns, work environment concerns, employee policy and program questions, separation of employment reviews, and high-risk employee relations cases.
• Handles highly complex and confidential HR, Human Rights, Compliance, Ethics, and Legal investigations for all Company business lines.
• Provides counsel, advice, and recommendations in compliance with all regulatory requirements, company policies, and union contracts to ensure the uniform and equitable treatment of employees.
• Provides guidance and direction regarding performance management plans and all aspects of progressive discipline and documentation.
• Identifies root cause issues in employee engagement and provides conflict resolution skills to both employees and managers.
• Follows service level agreements in timely response and follows up to issues including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes.
• Escalates sensitive or critical issues appropriately.
• As requested, provides education, training, and coaching to managers on conflict management, crucial conversations, performance management, harassment, and other HR related topics.
• Provides emergency response and crisis management support to employees.
• Facilitates exit interviews with voluntarily terminating employees when specifically requested;
• Other duties as assigned.

Senior Employee Relations Manager

• Responsible for developing, implementing, and monitoring quality assurance and performance improvement (QAPI) programs to ensure the highest standards of patient care and regulatory compliance.
• Oversee clinical outcomes, coordinate quality initiatives, ensure adherence to regulations, and collaborate with the interdisciplinary team to drive continuous improvement in patient safety and clinical quality performance.
• Lead or participate in the clinic’s Quality Assessment and Performance Improvement (QAPI) program in alignment with CMS, state, and organizational standards.
• Develop and implement action plans to address deficiencies and improve care delivery.
• Conduct regular audits and quality reviews to ensure compliance with clinical policies & procedures.
• Facilitate staff education and training related to quality improvement, patient safety, and best practices.
• Collaborate with physicians, nurses, dietitians, social workers, and leadership to support evidence-based clinical initiatives.
• Prepare and present quality reports to clinic leadership and governing bodies.
• Ensure accurate documentation, data collection, and reporting for internal and external stakeholders.
• Promote a culture of accountability, safety, and continuous improvement within the clinic.
• Manage the execution and achievement of Quality key performance indicators and other clinical initiatives, interventions, and standardized education materials with clinic teams within the assigned area(s).

• Develop, implement, and monitor quality assurance and performance improvement (QAPI) programs
• Ensure highest standards of patient care and regulatory compliance
• Prepare and present quality reports to clinic leadership and governing bodies
• Conduct regular audits and quality reviews

Procurement

• Leads supplier engagement for resolution of pricing non-compliance
• Supports the development and execution of the North America Procurement strategy
• Prepares Requests for Proposals and oversees proposal process for assigned materials/services
• Develops cost targets for negotiations and negotiation strategy
• Analyzes GMQS North American and global commodity or service market trends for assigned material/service purchases
• Ensures accurate and timely implementation of approved pricing and contract terms into SAP
• Acts as Liaison for resolving supplier/material related issues on assigned materials/services
• Drafts contracts, ensuring compliance to legal and internal/external regulations and/or policies

Senior Manager, Strategic Sourcing, Pricing & Contracts

Supply Chain

• Define and execute the global supply chain strategy for biosimilars across DS, DP and finished products
• Lead integrated business planning (IBP / S&OP) and translate strategy into actionable supply plans
• Ensure reliable supply by managing internal manufacturing sites and external CMO partnerships
• Drive demand, capacity, and inventory planning across a complex global network
• Secure launch readiness and lead lifecycle supply management, including tech transfers and product changes
• Oversee logistics, distribution, and cold-chain operations to ensure high service levels
• Manage supply chain risks and develop mitigation strategies for capacity and sourcing constraints
• Drive financial performance through cost optimization, inventory management, and KPI governance
• Build and lead a high-performing global supply chain organization
• Collaborate cross-functionally with R&D, Quality, Manufacturing, Commercial, and Finance

VP Global Head of Supply Chain

Account Executive

• Support sales growth and customer engagement driving sales performance
• Manage new and existing accounts, provide product and clinical support
• Identify opportunities to expand utilization across the portfolio
• Build and maintain strong customer relationships
• Use sales tools daily to effectively manage prospects, opportunities, and forecasts
• Conduct face-to-face customer call activity
• Monitor and maintain customer market share and sales campaign data

Sales Consultant – Hospital Solutions

Manager

• Manages the operations of the clinic, including costs, processes, staffing, and quality standards
• Provides leadership, coaching, and development plans for all direct reports
• Partners with internal Human Resources, Quality, and Technical Services departments
• Collaborates with or functions as the Home Therapies Program Manager to oversee the facility’s Home Therapies Program
• Maintains integrity of medical and operations records and complies with all data collections and auditing activities
• Accountable for completion of the Annual Standing Order Review and Internal Classification of Disease (ICD) coding
• Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review
• Responsible for all required network reporting and on-site state or federal surveys
• Coordinates all aspects of patient care with the appropriate staff members, from admission through discharge of the patient
• Ensure education of the patient regarding quality measures, transplant options, modality awareness, and access care
• Acts as a resource for the patient and family to address concerns and questions
• Accountable for timely completion of patient care assessments and care plans
• Manages timely patient schedules to ensure facility efficiency and develops action plans for missed treatments
• Plans, coordinates, and validates patient eligibility for treatment
• Reports changes in patient status regarding any clinical, insurance, or travel and transportation issues
• Participates in the selection and hiring of new team members and ensures completion of new hiring orientation and mandatory trainings
• Responsible for all patient care employees completing appropriate training courses and that licensures/certifications are current
• Provides support for all clinical staff members at regular intervals and encourages professional growth
• Maintains current knowledge regarding company benefits, policies, procedures, and processes
• Completes employee evaluations and establishes annual goals
• Documents any disciplinary actions and confers with the clinic Director of Operations and Human Resources when needed
• Manages staff scheduling and payroll
• Facilitates the application process for physician privileges and compliance with Fresenius Medical Care Medical Staff By-Laws
• Responsible for strong physician relationships and ensures regular and effective communication
• Participates in Governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs etc. that governs policies

Dialysis Clinical Manager, Registered Nurse – RN

Director

• Supports FMCNA's mission, vision, core values and customer service philosophy
• Directs the strategic initiatives relative to the market development activities of Hospital Services Specialists (HSS) and Renal Travel Consultants (RTC)
• Collaborates with Sr. Director, Hospital & Patient Services, Divisional Vice-President, Operations Support, Market Development and appropriate operations management team
• Develops the skill set of the Manager of Hospital & Patient Services staff through educational offerings; mentoring and guidance
• Ensures compliance of staff to company policy and procedures; and state and federal regulations governing the activities associated with the marketing of healthcare services
• Provides direction and oversight of marketing activities which include assessing Manager, HPS performance
• Monitors and evaluates Manager, HPS activities

Director of Hospital – Patient Services

Operations

• Serve as primary resource to hospital C-Suite, FMC Program Managers and personnel regarding clinical questions
• Acts as the Inpatient Services expert who provides the required direction and support to their direct reports
• Provide strategic leadership of short- and long-term goals through the use of thoughtful techniques
• Lead operational efforts through subordinates to complete the administration of business processes and services
• Direct and control the broad activities of the business unit(s) through the interpretation, application and implementation of company-wide policies
• Ensure that budgets and schedules are within company requirements with significant organizational responsibility
• Regularly interacts with senior management or executive levels on matters concerning several functional areas

Dialysis Program Manager, Registered Nurse – RN

Clinic Administrative Assistant

Employee Relations Manager

Strategic Clinical Quality Manager

Strategic Clinical Quality Manager

Rebates Analyst

Senior Employee Relations Manager

Strategic Clinical Quality Manager

Strategic Clinical Quality Manager

Senior Manager, Strategic Sourcing, Pricing & Contracts

VP Global Head of Supply Chain

Sales Consultant – Hospital Solutions

Dialysis Clinical Manager, Registered Nurse – RN

Director of Hospital – Patient Services

Director of Operations – Inpatient Services