Fresenius Medical Care

Operations

• Ensure end-to-end operational excellence of digital services
• Manage their lifecycle, partner performance, service quality, and cross-functional coordination
• Implement the operational strategy for digital services
• Ensure reliability, scalability, recoverability, security, and efficiency of digital services
• Lead the resolution of operational issues
• Maintain service documentation
• Manage relationships with key technology and service partners
• Develop analytics, KPIs, and performance reporting for services
• Manage incidents, problems, and change requests
• Lead and manage complex projects

Operations Service Owner

Field Engineer

• Performs client-site installation, service and maintenance on company manufactured and/or distributed equipment
• Provides technical support in the diagnosis of operational and/or technical issues of applicable equipment
• Ensures data accuracy and integrity within applicable systems throughout the documentation process of all completed services performed
• Maintains field service inventory in compliance with management recommendations
• Contributes to the improvement of ongoing operations within the assigned function(s) to maximize efficacy and efficiency in alignment with company goals and objectives
• Assists with various projects as assigned by direct supervisor.

Field Service Technician

Insurance

• Explores, recommends, and coordinates insurance and potential financial assistance options available to kidney dialysis patients.
• Meets regularly with dialysis patients to educate on insurance options.
• Ensures patients have followed through with the application process.
• Discusses situation and options if employment status changes.
• Completes and follows up with paperwork when claims are disputed for non-payment.
• Monitors and verifies Medicaid status monthly for each patient.
• Prepares and analyzes monthly reports to track work progress on caseloads.

Insurance Coordinator

Compliance

• Leads regulatory surveys and promotes utilization of continuous quality improvement (CQI) principles, methods, and tools
• Directs, investigates and resolves regulatory compliance concerns
• Leads coordination with Quality, Education and Operational management to ensure the continual improvement of regulatory compliance by company facilities
• Ensures compliance by company facilities to federal, state and local laws and regulations
• Serves as regulatory expert and resource
• Leads Clinical, and Operational teams in creating and sustaining a culture of regulatory compliance
• Acts as lead amongst Quality, Education and Technical departments to provide educational activities as needed to achieve compliance with federal, state, and local laws and regulations
• Identifies improvement opportunities to ensure compliance with company standards, policies and procedures, as well as federal, state and local regulations by conducting facility audits
• Conducts exit conferences with facility management staff to review survey findings and to make recommendations
• Provides guidance to operations in the development, implementation and monitoring of a Plan of Correction (POC), improvement projects and activities
• Monitors, trends and analyzes audit results, ensures thorough root cause analyses and recommends process changes as identified
• Conducts facility mock surveys to evaluate conformance to state licensure and CMS Conditions of Coverage to ensure safe operational condition and external survey readiness
• Educates and advances the use of the Quality Assessment and Improvement (QAI) Program tools and promotes utilization of Continuous Quality Improvement principles

Senior Regulatory Manager

Clinical Operations

• Directs and grows a dialysis business within a defined region through effective leadership and management of all aspects of customer service, quality patient care, marketing and responsible financial management.
• Practices cost containment strategies, maintaining profitability and growth while ensuring compliance with applicable company and regulatory requirements.
• Assists divisional management with the development, implementation and management of divisional and company initiatives and strategies.
• Provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce.
• Ensures the provision of outstanding patient care whilst maintaining compliance with all applicable regulatory and company requirements and standards.
• Regularly interacts with executives and/or major customers.
• Oversees the application and implementation of established policies and the control and effective utilization of physical and financial resources.
• Responsible for profit and loss management of facilities and dialysis programs within the region including ensuring the optimal performance of facility operations to achieve or exceed budgets and key performance indicators.
• Collaborates with pertinent division management to develop and implement a regional marketing plan to support regional growth and profitability including facility startups.

Regional Vice President – Clinical Operations

• Explores, recommends, and coordinates the insurance and potential financial assistance options available to kidney dialysis patients in a specified geographic area, while maximizing revenue for the company.
• Supports FMCNA's mission, vision, core values and customer service philosophy.
• Adheres to the FMCNA Compliance Program, including following all regulatory and company policy requirements.
• Meets regularly with dialysis patients at the clinic(s) in the assigned region to educate and coordinate insurance options.
• Ensures patients have followed through with the application process.
• Completes and follows up with paperwork when claims are disputed for non-payment.
• Monitors and verifies the Medicaid status of each patient on a monthly basis and determining the spend down amounts.
• Prepares, analyzes and reviews monthly reports to track work progress on caseloads.

General Counsel

• Provide legal advice, counsel and guidance on trade governance matters including customs and export controls
• Ensure that FME and affiliates operate in accordance with applicable trade governance laws and regulations
• Support and advise on the optimization of supply chains to achieve cost optimization
• Support the integration and automation of trade governance processes into FME’s global operations
• Continuous review of customs and export controls legislation and its applicability to FME
• Legal support and guidance in customs broker engagement and performance reviews
• Collaboration with stakeholders for assessing training needs
• Support the coordination of global support for handling trade authorities' audits and challenges

Junior Legal Counsel, Customs and Export Controls Governance

Learning and Development

• Supports FME’s mission, vision, core values and customer service philosophy
• Serve as an accessible, visible, and knowledgeable subject matter expert for compliance training and communication across FME businesses
• Adheres to the FME Compliance Program, including following all regulatory and company policy requirements
• Implements and monitors training for all of FME
• Collaborates with Ethics and Compliance Officers
• Provide guidance and support to ensure team success, ensuring alignment with broader business and regulatory objectives
• Oversee the design, delivery, and evaluation of training programs across various compliance areas
• Establishes a compliance culture as a strategic, competitive advantage with each training initiative executed
• Measure and report on the effectiveness of training and communication programs
• Stay updated on industry best practices and regulatory changes
• Partner with cross-functional teams including Legal, HR, IT, Ethics, and Compliance Officers
• Collaborate with key stakeholders to develop training related to new business activities
• Design and implement internal department training strategies for compliance team members
• Develop, maintain, monitor and promote training programs in accordance with the Compliance Training Plan
• Review and update trainings to ensure continued applicability
• Monitor the administration and completion of training programs
• Develop ways to measure the effectiveness of each training
• Participate in periodic review and update of the Compliance program
• Identifies key risk areas and works with the department to mitigate risk through education, training and policy development
• Evaluates and appropriately addresses areas of risk to be delivered in each training
• Completes special projects and reports as needed by Compliance department leadership
• Manage critical training and communication documentation
• Support the development and execution of annual and multi-year compliance training and communication plans
• Act as a liaison between the Compliance and Global Communications teams for compliance training topics
• Monitor completion of required compliance trainings, provide reporting, and assist with follow-up on training delinquencies
• Assist in promoting a culture of compliance, ethics, and continuous learning

Compliance Training Manager

Communications

• Establish and lead the enterprise IT Change Management, Training, and Communications functions, including the development of strategy, governance, and operating model.
• Coordinate change and strategy with the Transformation office.
• Coordinate change and strategy with Strategy Office.
• Coordinate change and strategy with ESPHORA ERP Program.
• Design and implement standardized change management methodologies, tools, and frameworks to support technology initiatives across the organization.
• Develop and oversee comprehensive training and communication strategies that enable successful adoption of technology changes and digital transformation efforts.
• Partner with IT leadership, program managers, and business stakeholders to develop and execute integrated change, training, and communication plans for major initiatives.
• Lead the creation and delivery of targeted training programs, learning materials, and communication campaigns to ensure stakeholder readiness and engagement.
• Identify and assess organizational impacts of technology changes and develop mitigation strategies to address change risks and adoption barriers.
• Integrate change management, training, and communication practices into project management, portfolio management, and service management processes.
• Define and track key performance indicators to measure change adoption, training effectiveness, communication reach, and overall organizational readiness.
• Provide guidance and coaching to project teams and leaders on change management, training, and communication best practices.
• Develop and scale a high-performing team across change management, training, and communications as organizational needs evolve.
• Foster a culture of continuous improvement, effective communication, learning, and proactive change adoption across the IT organization.
• Perform other duties and special projects as assigned.

Senior Manager – IT Change Management, Learning and Communications Lead

Manager

• Liaison Between Business and IT: Lead and develop a global technology strategy for GBS with GBS leadership.
• Act as a bridge, understanding business requirements and translating them into IT initiatives.
• Build business cases for technology projects/programs and navigate the required approval processes.
• Facilitate communication between business leaders, end-users, and IT teams.
• Communicate IT service management processes, contact persons and escalation contacts for applications or technologies in use by GBS.
• Ensure alignment of IT strategies with overall business goals.
• Escalation Handling: Address and resolve escalated issues promptly.
• Collaborate with relevant teams to identify issues and find long term solutions.
• Maintain a positive relationship during challenging situations.
• Transparency and Process Improvement: Provide transparency about IT support processes, service levels, and incident management.
• Identify areas for process improvement and efficiency gains.
• Foster a culture of continuous improvement.
• Expectation Management: Set clear expectations with stakeholders regarding timelines, deliverables, and outcomes.
• Reporting and Metrics: Develop and maintain relevant Support KPIs and metrics for GBS.
• Provide reports on IT tickets from SNOW. Analyze results with the GBS management and define measures.

Senior Manager, ITS Business Partner

Project Manager

• Project planning and initiation
• Operational project management, including project reporting and stakeholder management
• Project communication and presentation
• Subject-matter work within projects
• Analysis
• Concept development
• Solution implementation
• Development of new project ideas and proposals

Senior Project Manager, CE Finance

• Explores, recommends, and coordinates insurance and potential financial assistance options for kidney dialysis patients
• Educates patients on insurance options
• Ensures patients have followed through with the application process
• Completes and follows up with paperwork when claims are disputed
• Discusses options when employment status changes
• Monitors and verifies Medicaid status
• Completes initial Indigent waiver applications
• Tracks and completes annual indigent waiver applications
• Meets with patients receiving direct payments from insurance companies
• Prepares, analyzes and reviews monthly reports

Executive Assistant

• Provides advanced administrative support to Senior Vice President or General Manager and senior departmental staff as assigned
• Requires minimal direction and routinely responds to enquiries and other communication on behalf of the executive
• Performs administrative assignments of a complex and confidential nature, and a variety of complicated tasks, relying on judgment and experience to accomplish established goals and objectives
• Under minimal direction, provides advanced secretarial and administrative support to top management and executives in the functional department
• Routinely responds on behalf of the executive to written and electronic communication
• Handles material of a highly confidential and time-sensitive nature, as well as a variety of complex situations involving clerical/administrative functions of the office that do not require the direct attention of the executive
• Uses considerable judgment and initiative to determine the appropriate action to take in non-routine situations
• Interprets and adapts guidelines, precedents and practices
• Anticipates and prepares materials needed by the executive for conferences, appointments, meetings, telephone calls etc.
• May assists in the preparation of reports as required by senior staff by contacting various company personnel at all levels to collect, compile, and analyze complex information
• Relies on experience and judgment to plan and accomplish goals
• Within established guidelines, makes independent decisions regarding planning, organizing, and scheduling work
• May perform some standard administrative functions such as screening mail and telephone calls, scheduling appointments and maintaining the calendar, setting up the office filing system, and coordinating meetings (large, complex, internal or external)
• Keeps records of equipment purchases and maintenance for the department
• May maintain certifications, memberships, and publications for the department
• Keeps log of paid time off for staff and other staffing administrative duties as assigned
• Assist with various projects as assigned
• Other duties as assigned
• Intermittent travel as needed

Executive Assistant – Corporate Strategy

Director

• Develop and maintain an international medtech pricing strategy across devices, consumables, service contracts, and digital health platforms, aligned with growth objectives, market positioning, and commercial targets
• Establish and enforce standardized pricing guardrails, discount frameworks, and approval flows to ensure consistent and profitable decision-making
• Design and maintain price architecture including list prices, discount structures, value frameworks, and segmentation rules
• Lead and evolve value-based pricing methodology for new offerings, propositions, and customer segments
• Chair and manage price approval panels to ensure data-driven decisions that balance competitiveness and profitability
• Build and manage real-time profitability tools and scenario models for multi-product bundled deals
• Provide suggested pricing based on historical deals, segmentation, product mix, and competitive intelligence
• Analyze price-volume trade-offs, rebate structures, and customer lifetime value across product categories
• Oversee contract lifecycle, including renewal pricing, indexing clauses, upsell/cross-sell triggers, and rebate utilization
• Deliver comprehensive commercial and executive dashboards. Covering pipeline health, win/loss performance, profitability, ASP trends, forecast accuracy, sales productivity, deal cycle time, and pricing compliance while aligning medtech pricing infrastructure across CPQ logic, ERP pricing modules, rebate tools, and BI dashboards
• Drive automation, standardization, and simplification of pricing processes by leveraging data and machine learning to uncover discount trends and optimization opportunities, while building and leading a high‑performing pricing team and developing organizational capabilities and best practices

Pricing Director

Human Resources

• Directs the development and rollout of human resources initiatives that drive organization effectiveness and goal achievement.
• Manages change, proactively assesses business needs and collaboratively develops solutions.
• Provides expertise, coaching, consultation and problem solving on organizational design and development, change management, recruitment and selection, performance management, employee/managerial development, succession planning, employee relations, training, and policy/procedure interpretations.
• Executes innovative programs that drive business performance improvements and desired outcomes.
• Serves as a trusted advisor to implement business decisions and is sought out for expertise in people-related decisions.
• Works closely with management to improve employee work relationships, engagement, retention and performance.
• Monitors effectiveness of recruitment and staffing programs for the assigned business units.
• Provides input and guidance in the development and improvement of Talent Acquisition tools and processes.
• Develops recruitment strategy and employee selection process through the utilizing standard recruitment and employment practices and processes.

Operations Service Owner

Field Service Technician

Insurance Coordinator

Senior Regulatory Manager

Regional Vice President – Clinical Operations

Insurance Coordinator

Junior Legal Counsel, Customs and Export Controls Governance

Compliance Training Manager

Senior Manager – IT Change Management, Learning and Communications Lead

Senior Manager, ITS Business Partner

Senior Project Manager, CE Finance

Insurance Coordinator

Executive Assistant – Corporate Strategy

Pricing Director

Divisional Director, Human Resources