Fortive

Customer Success Manager

• Partner with customers to facilitate a continuous cycle of goal setting, action planning, adoption, and value realization.
• Providing tailored guidance and resources: Offering best practices, educational materials, and documentation specific to each customer's needs, enabling them to succeed efficiently.
• Proactively managing risks: Utilizing personal engagements and system telemetry to identify opportunities and risks, allowing you to promptly address them and expedite mutual value realization.
• Facilitating cross-functional collaboration: Acting as a liaison between customers and internal departments, fostering collaboration to accelerate customer goal attainment and solution adoption.
• Enhancing customer health: Applying internal processes to improve customer health, increase retention, and mitigate risks associated with high-volume accounts.
• Leveraging deep product knowledge: Understanding our solutions, features, and functions to identify how they can solve customer problems efficiently and build tailored solutions.
• Driving continuous value growth: Collaborating with customers through joint planning, problem-solving, and proactive engagement to continuously increase the value they receive from our solutions.
• Harnessing customer insights: Programmatically capturing customer needs and behaviours to inform decision-making, drive product innovation, and continuously improve our offerings.
• Sharing industry best practices: Recognizing and disseminating standard methodologies within our customer community to foster knowledge sharing and facilitate mutual success.
• Ontime renewal management of contracts, working with the customers and AE’s to ensure success

Customer Success Analyst

• Support key initiatives that strengthen customer engagement and retention
• Analyze customer data and improve operational processes for better customer experience
• Collaborate with Customer Success, Renewals, and Operations teams
• Design repeatable processes and identify automation opportunities

Customer Success Intern

Product Manager

• Shape and communicate a compelling product strategy, aligning with company objectives and customer needs.
• Own the product vision and roadmap, driving incremental value to customers while ensuring product-market fit, competitive positioning, and profitability.
• Lead product development from ideation to launch, ensuring each feature addresses customer pain points, drives value, and contributes to financial growth.
• Own P&L accountability for product lines, balancing customer needs with business goals and market opportunities to optimize profitability.
• Develop and execute a data-driven strategy for feature prioritization, backlog management, and product metrics.
• Lead, mentor, and coach a high-performing team of product managers, fostering a culture of continuous learning and growth.
• Engage with customers, partners, and stakeholders to gather insights that drive product improvements and innovation.
• Partner with engineering, design, and sales teams to define and execute product features and go-to-market (GTM) strategies.
• Define key performance indicators (KPIs) for product success and implement mechanisms for tracking, reporting, and reacting to performance data.
• Build strong relationships with internal stakeholders, including senior leadership and cross-functional teams, to ensure product alignment with company objectives.

Senior Director – Product Management

• Define the interfaces platform strategy in collaboration with the Director of Strategy, to ensure seamless integration capabilities that differentiate Censis software from competitors and deliver superior customer value
• Develop (in collaboration with our Interface Architect) comprehensive interface product roadmaps aligned with business objectives and technical capabilities and present to leadership
• Conduct competitive analysis and market research to identify integration gaps, emerging interface standards, and opportunities where enhanced connectivity can leapfrog competitor offerings
• Gain deep understanding of customer experience and workflows through customer research and market work
• Lead API and integration roadmap development by identifying critical third-party systems and partner platforms.
• Clearly define customer workflow requirements and business requirements including cost to develop, cost to manage, and cost & time to implement.
• Collaborate with engineering teams to design scalable interface architecture that supports current customer needs while building flexible foundations for future integrations and competitive advantages
• Participate in technical design discussions and architectural decision-making
• Write detailed use cases, user stories, and product requirements documents (PRDs)
• Define acceptance criteria and success metrics for new features and products
• Manage interface launches, including go-to-market planning and cross-functional coordination
• Conduct post-launch analysis and iterate based on user feedback and performance data
• Own the Sustainment (technical debt, maintenance, and performance improvements) roadmap for our interface platform
• Work closely with the documentation manager to ensure all release documentation (including release notes, technical documentation, knowledge base articles, and troubleshooting guides) is thorough and engaging
• Partner with the Product Trainer to develop training materials for all new interfaces and interface enhancements
• Serve as the primary escalation point for complex product questions from Customer Success and Customer Support teams

Associate Product Manager – Interfaces

Accounting Manager

• Contribute to global accounting operations projects focused on automation, reconciliation consistency and SAP reporting improvements
• Support global accounting standardization by gathering data, comparing accounting treatments across regions, and assisting with policy documentation
• Assist Accounts Payable process improvement initiatives, including workflow optimization, Concur enhancements, and T&E/AP metric tracking
• Perform data cleanup and analysis to support standard costing, system improvements, and broader finance transformation initiatives
• Participate in monthly accounting close tasks, including basic journal entry preparation or reconciliation support
• Help document processes and identify areas for improvement in workflows and controls
• Support internal and external audits by gathering data and performing sample testing
• Build professional skills in Excel, ERP navigation, data analysis, and business communication

Accounting Analyst Intern

• Lead and manage a team of Mid Market/SMB Customer Success Managers
• Directly support a modest portfolio of enterprise-level accounts
• Interview, hire, and train new Customer Success Managers
• Streamline processes and create best practices for the customer success team
• Work to resolve escalated customer issues and ongoing team challenges
• Drive the customer success team’s KPI and daily management performance
• Work to optimize the customer success team’s overall retention and upsell metrics
• Lead the Customer Success Managers in daily pipeline management and forecast responsibilities
• Support the leadership team in ongoing business requirements
• Work successfully with all levels of the organization, external partners, and clients
• Participate in and conduct Executive Business Reviews
• Write SOP documentation and maintain the customer success documentation

Manager, Customer Success – Mid-Market

Sales

• Lead and scale a team of North America Acquisition Sales Account Executives and the Business Development Representative (BDR) team, focused on hunting and acquiring new customers in Accruent’s Win Zones.
• Develop and execute a strategic sales playbook for new logo acquisition, including territory planning, pipeline development, and value-based selling.
• Coach and mentor sales leaders and individual contributors to foster a high-performance culture centered on results, accountability, and continuous improvement.
• Drive pipeline growth through targeted outreach, strategic account planning, and effective use of sales tools and analytics.
• Collaborate cross-functionally with Marketing, Product, and Customer Success to ensure alignment on messaging, positioning, and customer value creation.
• Monitor and report on key performance indicators, sales forecasts, and market trends to inform strategy and decision-making.
• Represent Accruent externally with prospects, partners, and industry stakeholders to build brand awareness and credibility.

Sales Multifamily

General Counsel

• Lead the negotiation, drafting, and execution of complex commercial agreements including MSAs, SaaS agreements, licensing deals, NDAs, reseller/distributor agreements, RFQs, government contracts, and strategic alliances.
• Serve as a legal advisor to Sales, Revenue Operations, and Customer Success teams, ensuring smooth onboarding and support of SaaS customers.
• Develop and maintain scalable legal frameworks for commercial transactions, including templates, clause libraries, and playbooks.
• Partner with Product and Engineering teams to advise on legal and licensing aspects of new product development, launches, and integrations.
• Ensure compliance with IP, data privacy, and regulatory requirements across product offerings.
• Own and enhance the commercial legal operations function, including contract lifecycle management (CLM) platforms (e.g., Ironclad) and AI-assisted contract review tools.
• Establish and track key legal metrics, SLAs, and risk indicators to support business growth and governance.
• Act as a strategic thought partner to the General Counsel and executive leadership team.
• Lead cross-functional legal initiatives and represent Legal in strategic planning forums.
• Prepare to assume broader legal leadership responsibilities as directed by General Counsel

Senior Corporate Counsel

Business Development Rep

• Provide day-to-day leadership to a team of 7-10 members driving toward established goals
• Attract, hire and retain high performing Business Development Representatives and implement processes that provide strong coaching and mentoring through a deep understanding of sales methodologies and processes
• Implement and deliver a performance management philosophy that holds all members of the team accountable to the team goals and objectives
• Foster a culture of accountability, collaboration and continuous improvement
• Participate in setting sales goals, manage pipeline and staff to achieve these targets using methodical and data-driven methods
• Provide weekly team performance summaries as well as timely and accurate forecasts to senior management based on a deep understanding of historical trends as well as the representative’s individual performance
• Own and manage the assigned team budget
• Collaborate with Marketing and Sales Operations to establish and tune scalable models for lead management and sales processes
• Own Key Performance Indicators (KPI) for the sales team, consistently monitoring the activity of the team, tracking the results and driving team execution based on those metrics
• Ensure your team consistently leverages our sales methodology to source, qualify and manage leads with efficiency and accuracy
• Drive discipline and operational excellence in the use of existing tools including data cleanliness in Salesforce

Manager, Business Development

Customer Support

• Respond to and document all customer complaints and ensure appropriate actions are taken for problem resolution for Return Material Authorizations (RMA).
• Resolve customer emails and phone calls (55+/day) to set up RMAs for service units, provided status updates of RMAs, or support general customer inquiries.
• Review customer Purchase Orders via email for data entry into Oracle Software.
• Review inaccurate data for customer service orders and follow up with the customer to clarify items such as, payment method or model type.
• Starting/End time is, 8:00 am-5:00pm Monday through Friday. Saturdays and overtime may be required. Ability to flex schedule to accommodate meetings will be required and to provide coverage before or after scheduled shift. Schedules subject to change based on business and client needs.

Customer Service Representative

Account Manager

• Prévenir les annulations d'abonnement en surveillant la satisfaction des clients
• Identifier et poursuivre les opportunités de ventes additionnelles/cross-sell
• Résoudre les problèmes de produit liés à l'application ou à la qualité
• Assurer la livraison réussie et le déploiement de solutions de sécurité
• Offrir des consultations basées sur les données pour aider les clients à interpréter des insights d'utilisation
• Fournir de la formation sur les principes de détection des gaz et les processus iNet
• Collaborer avec des équipes interfonctionnelles pour transmettre les retours des clients

Human Resources

• Serves as a Business Partner for people leaders of the Operating Company
• Employee Engagement: Possesses an understanding of strategies and tactics to coach/partner with people leaders in fostering an inclusive culture and driving employee engagement within the workforce. Participates in problem solving efforts to understand root cause and co-develops the action plans with people leaders and teams to close the gaps. Proficient in understanding the engagement data and trends and suggesting and implementing initiatives to enhance employee engagement, retention, and productivity.
• Performance Management: provides consultation to people leaders regarding goal setting and the full lifecycle of performance management inclusive of annual processes, feedback and coaching as part of the ongoing performance management inclusive of performance improvement plan consultation.
• Employee Relations and Experience: Providing guidance and support to managers on interpretation of HR policies, procedures, and best practices to promote an engaging and productive work environment and mitigate potential risks. Works closely with people leaders to coach through employee relations matters that may arise. May work closely with ER COE on workplace investigation inputs and countermeasure implementation.
• Workforce Planning: Exhibits proficiency in workforce planning methodologies and tools to anticipate future talent needs and align workforce plans with organizational objectives. Works closely with people leaders on multiple types of workforce actions, inclusive of ramp-up, acquisitions and single role eliminations, group restructuring in alignment with shifting business strategy. Coach leaders through organizational talent assessment. Capable of analyzing workforce data to inform manager and business decision-making and optimize resource allocation.
• Builds Manager Capability in Talent Management: Possesses knowledge to equip managers with the necessary skills and tools to effectively select, develop, and retain top talent through the Organizational Talent Assessment/Talent Review process and related operating cadence. Coach leaders on the appropriate development solutions for key talent and appropriate tools to conduct talent and development planning. In partnership with the TA organization, involved in coaching people leaders on talent selection decisions. In partnership with the COE, may be called on to design (enabled by technology) and deliver training programs and resources to enhance manager capability in talent management practices.

Human Resources Business Partner

Full-stack Engineer

• Design, develop, write comprehensive automated tests for, and deploy robust software applications, emphasizing shift-left practices such as TDD/BDD and early quality assurance.
• Drive shift-left adoption by integrating automated testing, security scanning, dependency checks, and quality gates into CI/CD pipelines to prevent defects and vulnerabilities.
• Lead and participate in code reviews, providing early feedback on quality, security, testability, and maintainability while upholding best practices and coding standards.
• Leverage cloud platforms and DevOps tools to automate infrastructure as code and enable fast, reliable shift-left workflows.
• Collaborate with product managers, designers, and other developers to define requirements and deliver solutions that meet business needs.
• Optimize applications for performance, scalability, and reliability in distributed systems.
• Stay updated with emerging technologies and industry trends, continuously enhancing your skills.
• Mentor junior developers and contribute to a culture of technical excellence.

Senior Software Engineer

DevOps Engineer

• Contribute to the design and development of internal developer platforms (IDP), paved paths, and self-service automation.
• Build tools and abstractions to streamline development workflows and improve engineering productivity.
• Help implement standardized deployment patterns, provisioning automation, and golden pipeline templates.
• Build, maintain, and enhance CI/CD pipelines using GitHub Actions, Jenkins, and Octopus Deploy.
• Implement automated build, test, and release workflows that improve reliability and consistency.
• Investigate and resolve pipeline issues (agent failures, secrets, rollbacks, artifact handling, environmental drift).
• Deploy and maintain cloud infrastructure with strong operational knowledge of EC2, ECS, EKS, Lambda, ALB, VPC, S3, RDS (Postgres / MySQL / SQL Server), CodeArtifact.
• Ensure cloud environments follow best practices for security, cost efficiency, reliability, and performance.
• Deploy and manage workloads using Docker, ECS, EKS, and Kubernetes.
• Support Helm-based deployments, autoscaling, blue/green or canary rollouts, and container lifecycle troubleshooting.
• Build and maintain infrastructure using Terraform, including modules, environment separation, remote state, and CI integration.
• Apply IaC best practices such as testing, linting, and drift detection.
• Configure metrics, logs, traces, and dashboards using New Relic or equivalent APM/infrastructure tools.
• Tune alerting thresholds and integrate alerts with PagerDuty for on-call workflows.
• Contribute to SLO/SLA-based monitoring approaches.
• Develop automation tools and tasks using PowerShell, YAML-based automation pipelines, C#.
• Reduce manual operational workload through scripting and orchestration.
• Support production systems across Windows and Linux, including services hosted on IIS.
• Participate in incident response, troubleshooting, performance tuning, and operational readiness checks.
• Contribute to initiatives that reduce MTTR and increase reliability.
• Support DR processes including backup/restore validation, failover testing, and multi-AZ/multi-region readiness.
• Help maintain documentation and automation related to RPO/RTO targets.
• Work within JIRA and ServiceNow for sprint planning, tickets, and incident/change management.
• Collaborate with DevOps, SRE, security, development, and architecture teams to ensure end-to-end delivery quality.

Recruitment

• Manage the end-to-end recruitment process, leading strategic kick-off calls.
• Implement given sourcing strategies to attract passive and active candidates.
• Screen resumes, conduct interviews, and assess skills to match candidates.
• Communicate effectively with both candidates and hiring managers.
• Build and maintain a pipeline of qualified candidates for current and future openings.