Fortive

Customer Support

• In-bound calls and out-bound calls for Fluke customers returning products for repair and calibration services.
• Provide quotes, RMA set-up and order status to Fluke customers.
• Process, expedite and coordinate customer orders (oral and written) from pricing request (quotes) through assignment of RMA. Prepare documentation and ensure compliance with regulations. Perform specific activities and processes particular to assigned application. Provide quality responses to delivery, price, service product inquires, and requests for assigned accounts or countries. High degree of cross training required.
• Coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to ensure customer satisfaction. Acts as an information source on customer service order-processing and/or service policies and procedures. This is a critical customer contact position that requires strong oral and written communication skills including tact and diplomacy.
• Review contract/purchase orders to ensure Fluke minimum order and quality requirements are met. Recognize potential order problems. Research and resolve discrepancies.
• Perform special projects and other related duties as assigned.

Human Resources

• Act as a strategic business thought partner and internal coach to leaders and managers
• Partner with senior leadership to define and execute organizational change strategies
• Provide direction for talent management practices across ASP
• Ensure effective delivery of HR partnership and services across the full spectrum of the function
• Lead a team of HR business partners to deliver HR support in alignment with business outcomes
• Collaborate with the wider HR community across the Fortive OpCos to learn & share best practices
• Develop HR capability in the region to ensure sustainable business results
• Lead flexible work philosophy and support policies
• Support Fortive Leadership and HR regional requests

Senior Director of HR, APAC

Email Marketing Manager

• Build, QA, and execute HubSpot emails for newsletters, product launches, promotions, events, and distributor co‑marketing.
• Own end‑to‑end execution: templates, assets, personalization tokens, workflows, approvals, rendering QA, and final send.
• Collaborate on email copy — refining messaging for clarity, persona relevance, and performance.
• Maintain a consistent, high‑quality execution standard across brands and BUs.
• Build and maintain advanced smart lists using persona, industry, product line, account lists, lifecycle stage, region, and engagement behavior.
• Own email performance measurement, including Open Rate, CTR, CTOR, Conversion Rate, Engagement over time, etc.
• Design, build, and optimize complex HubSpot workflows for nurture, onboarding, re‑engagement, events, and persona‑based campaigns.

Email Marketing Specialist – Global

Support Engineer

• Serve as the primary onsite point of contact for Walmart's facilities and operations teams, delivering white-glove support and ensuring a best-in-class experience with ServiceChannel's platform.
• Troubleshoot API-related support requests, including inbound and outbound calls, using tools such as Postman, Swagger Explorer, or Fiddler — working with internal teams to resolve issues quickly and accurately.
• Monitor and manage inbound support requests through the help desk platform, prioritizing and escalating critical issues as appropriate.
• Deliver training and guidance to Walmart staff and service providers on ServiceChannel applications, partnering with internal teams on training development and ongoing enablement needs.
• Provide regular feedback and insight to internal teams on client needs, identifying patterns, best practices, and recommended solutions to continuously improve support quality.
• Support the Premium Support Consultant and Senior Customer Success Manager on special projects and ongoing client initiatives.

Onsite Support Analyst

Financial Planning and Analysis

• Partner with level 1 leadership to deliver on financial goals.
• Own the P&L for a hardware manufacturing business unit.
• Mentor FP&A talent to build an organization of high impact players with a pathway for continued career advancement.
• Develop financial acumen in business partners to improve understanding of how decisions impact results.
• Provide succinct and clear communication to leadership and business partners that generates insight and action.
• Drive profitable growth by working alongside commercial, product and engineering teams to solve problems and close gaps.
• Advance our controls environment by ensuring strong cost visibility throughout the organization as well as accountability to monthly, quarterly and full-year budgets.
• Operate from a baseline of strong analytical and data-based logic in the development of forecasts, problem solving, and project delivery.
• Maintain a growth mindset in personal development as well as team development.
• Function as a strategic thought leader within your business unit with a drive to innovate and a passion for execution.
• Partner with the accounting team to ensure SOX and accounting policy compliance across the business.
• Drive process improvements and efficiencies.
• Dive in and roll up sleeves to assist global team as needed.
• Lead various projects.

Senior Finance Manager

Account Executive

• Develop and nurture strong relationships with assigned customers, providing trusted consultation and support throughout the customer journey.
• Cold call outside of assigned accounts to create leads for ASP products and services.
• Collaborate with Account Managers to understand customer needs and deliver tailored solutions, including product demonstration, training presentations and in-servicing.
• Assist in developing and executing strategic account plans to drive revenue growth and maximize the impact of ASP solutions.
• Provide hands-on support to customers, ensuring optimal utilization and effectiveness of our products and services.
• Work closely with internal teams to address customer inquiries, resolve issues, and uphold our commitment to seamless customer experiences.
• Collaborate with internal and external stakeholders to support various projects as required, such as new product launches, process improvements, or customer-specific initiatives.
• Stay updated on industry trends and competitor activities, identifying growth opportunities and proactively addressing customer needs.
• Engage with local chapters of professional organizations such as AORN, IAHCSMM, SGNA, and regional buying groups to foster connections and stay informed.
• Leverage tools, systems, and dashboards proactively to analyze sales performance and drive continuous improvement.

Associate Sales Representative

• Key player in the monthly close process to ensure global delivery of on time reporting of our monthly financial results and updated financial forecast to Gems Setra leadership.
• Act as the lead FP&A business partner to the ISBU General Manager, providing strategic financial guidance to senior leadership.
• Integral partner in the annual budget process from financial target setting to building budget schedules to facilitate clarity with Gems Setra leadership and Ralliant Corporate.
• Key partner with functional leaders on fixed cost spending starting with target creation, monthly variance analysis, and understanding forward looking risk. Make recommendations on adjustments to forecast and help manage costs within annual plan targets for cost center budgets.
• Lead ad-hoc analysis to understand business performance on a variety of factors including material margin, labor productivity, indirect spend, and fixed cost leverage as needed.
• Conduct analysis to support strategic initiatives, investment decisions, and business cases.
• Build and enhance reporting tools and dashboards to improve visibility on business performance.

Senior FP&A Analyst

Manager

• Partner with Account Executives, Value Realization team members, and Solutions Consultants to understand customer goals, baseline metrics, and operational pain points.
• Lead or support value discovery sessions and business case development for strategic sales opportunities.
• Conduct ROI, total cost of ownership (TCO), and cost-benefit analyses to articulate the financial impact of Accruent solutions.
• Deliver value-focused presentations to customer stakeholders and decision-makers, including executives.
• Establish frameworks to measure pre- and post-implementation success metrics.
• Track and report realized value through customer adoption, process improvements, cost savings, and other performance outcomes.
• Support preparation for Executive Business Reviews (EBRs) by providing data-driven insights on account value achieved.
• Help identify whitespace and expansion opportunities based on unmet needs or unrealized value.
• Work closely with Sales, Value Realization, Services, and Product teams to align value stories with customer use cases and industry benchmarks.
• Provide support throughout the sales cycle, including RFP responses, procurement justification, and contract negotiations.
• Enable sellers and account teams with tools, templates, and content to support value-based selling motions.
• Contribute to the refinement of Accruent’s value realization methodology, templates, and messaging.
• Capture and share best practices, reusable business cases, and outcome-based reference materials.
• Support development of success stories and value narratives that can be used in marketing and customer advocacy programs.

Value Realization Manager

Full-stack Engineer

• Design, develop, and maintain software applications for Windows and Linux platforms
• Develop applications using C and C++
• Debug, analyze, and optimize software performance, especially in Linux environments
• Work on cross-compilation and deployment for Linux platforms
• Collaborate with QA, product, and cross-functional teams for feature development and issue resolution
• Participate in code reviews, Agile activities, and technical discussions.

Software Engineer

• Design, develop, and maintain UIs and APIs using Next.js and C# to support various applications and services.
• Implement and maintain data access layers using Entity Framework.
• Participate in code reviews and provide constructive feedback to peers.
• Debug and resolve issues in the development, testing, and production environments.
• Collaborate with software engineers, architects, and product managers to design scalable and reliable systems.
• Implement and manage AWS services, including EC2, Lambda, S3, RDS, and others, to support application development and deployment.
• Apply SRE principles to enhance system reliability, including monitoring, incident response, and capacity planning.
• Automate and streamline operations and processes using DevOps practices, tools, and technologies.
• Ensure the security, scalability, and performance of cloud-based applications.
• Develop Infrastructure as Code (IaC) using tools like Terraform or AWS CloudFormation.
• Contribute to continuous integration and continuous deployment (CI/CD) pipelines to facilitate seamless delivery of software updates.
• Monitor, troubleshoot, and optimize application performance and cloud resource utilization.
• Collaborate with CloudOps teams to ensure optimal cloud infrastructure management and cost-efficiency.

• You’re a true enterprise hunter who knows how to break into named accounts, build conviction with executives, and close complex SaaS + services deals.
• In this role, you’ll win net-new enterprise and upper mid-market customers across our highest-priority Win Zones, which includes Corporate Real Estate and Financial Services.
• You’ll run the full new-logo motion: outbound strategy, multi-threaded discovery, solution alignment, services positioning, procurement navigation, and close.
• Build an account plan and outbound motion for enterprise/upper mid-market prospects in target verticals (e.g., Corporate Real Estate, Financial Services).
• Pipeline generated via multi-channel prospecting (calls, email, social, events) and convert inbound interest into qualified opportunities.
• Lead consultative discovery to uncover business drivers, quantify value, and define success metrics (ROI, risk, compliance, productivity, customer experience).
• Own the full cycle from first meeting to signature and kickoff.

Acquisition Account Executive

• Learn and support Fluke Reliability software products in Microsoft and web-based environments
• Provide responsive, high-quality support to customers, partners, and internal teams via phone, email, chat, and web meetings
• Troubleshoot and resolve customer-reported issues using analytical thinking and structured problem-solving
• Clearly document issues, findings, and resolutions to ensure accurate follow-up and knowledge sharing
• Manage multiple tasks during live interactions, including researching solutions while communicating clearly with customers
• Collaborate closely with teammates to deliver a consistent, customer-centered support experience
• Approach each interaction with empathy, understanding the support experience from the customer’s perspective

Customer Support Specialist

Operations

• Own execution, quality, and predictability of all IDC-delivered work across Oracle ERP, Fusion SaaS, MSD CRM, Web Applications, QA, Unified BI & Analytics, AI, Security, and Infrastructure — on time, on scope, with measurable business impact
• Own delivery of digital experience capabilities including Web Apps, Data & Reporting Enablement, Enterprise Data Platforms, AI Platforms & Tools CoE, and AI-Enabled Apps & Automation — ensuring IDC is a platform delivery engine, not a staff augmentation center
• Lead and develop a team of 25–30+ direct reports, owning performance management, career development, engagement, retention, and site culture
• Build and scale the IDC team — own hiring strategy, capability planning, and talent pipeline development to close critical skill gaps across delivery tracks and position IDC as a destination for top engineering and delivery talent in Bangalore
• Own the IDC site budget including headcount, vendor spend, infrastructure costs, and delivery economics. Drive cost discipline, track unit cost of delivery, and ensure financial transparency and accountability for all IDC operations
• Serve as the execution hub across IDC, China, and EMEA enable follow-the-sun delivery, reduce handoffs, and enforce consistent engineering and delivery standards across regions
• Own IDC site health and Liaison with CISO to drive infrastructure stability, patching, access management, security controls, and operational readiness in close partnership with Fortive shared services (FISS)
• Own delivery accountability for strategic vendor and partner relationships to enforce SLAs, quality thresholds, cost discipline, and drive corrective actions where expectations are not met
• Manage run vs. grow capacity across IDC teams, align workforce plans to enterprise portfolio priorities, and ensure IDC delivery capacity is visible, planned, and optimized
• Establish and enforce standard work for delivery planning, execution, escalation, and reporting to drive consistent cadence reviews, delivery metrics, and executive visibility
• Champion ongoing improvements in delivery productivity, quality, and cost efficiency to identify systemic issues, drive root cause resolution, and enable scalable operating practices
• Define and drive key performance indicators including on-time delivery (≥90%), run/grow ratio (target 60/40), defect escape rate, infrastructure availability (≥95%), cost per unit of delivery, and team engagement

Director, Global Delivery & Operations – IDC Site Lead

IT Support

• Provide frontline support for Fluke Reliability software in a Microsoft and web-based environment
• Respond to customer inquiries via phone, email, chat, and web meetings
• Diagnose, troubleshoot, and clearly explain solutions to software-related issues
• Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
• Collaborate closely with teammates to deliver a consistent, high-quality support experience
• Contribute to customer-facing documentation and knowledge base articles
• Participate in software testing and feedback to help ensure new releases are ready for customers
• Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity

Technical Customer Support

• As a Senior Software Engineer, you will be responsible for designing, developing, and delivering high-quality software solutions
• Work with a cross functional team, which includes developers, product managers, QA engineers, and product owners, to implement solutions tightly aligned with business objectives
• Partner with other engineers to ensure cloud infrastructure solutions are designed and built with a high level of quality, security and scalability
• Utilize the latest full stack technologies and cloud services to produce exceptional software within a continuous integration/continuous delivery environment
• Work closely with Product Management and other functional teams to evaluate, develop and maintain product features for Provation products
• Contribute technical input for sprint planning and backlog prioritization
• Develop product expertise, technical mastery and support team members by sharing knowledge
• Own and deliver individual and shared team commitments on time
• Learn, understand and leverage cutting edge technologies to gain competitive advantage
• Creatively brainstorm and innovate on prototypes as well as future products and features to drive the business forward
• Proactively research industry trends and best practices to apply them as necessary
• Deliver high-quality and on-schedule work according to Agile software development methodology
• Participate in Agile activities including daily stand ups, estimations, and backlog grooming and reviews
• Provide internal development support which includes delivering fast and high-quality fixes to urgent production issues
• Actively create opportunities for code/component re-use
• Leverage existing frameworks, platforms and patterns to increase time to market
• Promote and ensure standards and framework compliance across the development team
• Participate in code reviews providing guidance to Development and QA team members