Fortive

Sales

• Visit acquired and potential customers: Private & Government sectors.
• Performs all tele sales activities (including but not limited appointment setting for the Field Sales activities in the assigned territory).
• Sell the "quality" of products. Create the needs, demonstrate the superiority of the product, know when to conclude, manage orders and any other form of purchase, verify that the product is used in the most appropriate way.
• Work with direct (Field) Sales colleagues to identify key contacts within our database that own our high-end products.
• First point of contact for commercial information (email and phone).
• Works closely with the Sales Management on tenders / contracts opportunities to ensure that the products meet the customer's needs, while at the same time achieving the regional targets.
• Responsible for the professional training activities of health professionals to develop knowledge about products and good practices in the reference sector.
• Responsible for customer follow-up on professional training to understand the effectiveness of the activities carried out and the impact on the level of sales growth.
• Achieve maximum efficiency: Analyze the situation of each hospital on the basis of the individual existing conditions. Always identify the people who have decision-making power or can influence it, endeavoring to explore the market in continuous search for new customers. Plan your work schedule and make daily appointments in advance to avoid wasting time. Draw up all reports and provide any useful information.
• Perform other related duties as assigned.
• achieving the quarterly - and the annual sales target in the assigned region

Medical Sales Specialist

Mechanical Engineer

• The Mechanical Engineer 1 will plan and execute development studies for development of new products or support of a current project.
• The Mechanical Engineer 1 plans and conducts design/development engineering assignments generally involving projects of low magnitude and scope.
• Estimates human resource needs and schedules work to meet completion dates and technical specifications and may coordinate and direct Engineers, Designers and Technicians assigned to projects.
• This individual will be involved with developing proposals and cost estimates, evaluating progress and results and recommending major changes in procedures or objectives.
• S/he will focus on design/development engineering assignments focused on mechanical systems, subsystems and components used in medical devices.

Mechanical Engineer I

Project Manager

• Ensure all project prerequisites are completed, verified, and documented prior to construction start.
• Assist in developing scopes of work, reviewing proposals, and confirming contract compliance.
• Implement project procedures from identification through execution.
• Facilitate and lead key meetings, including: Pre-Construction Meetings, Progress Meetings, Punch List Meetings.
• Document and distribute meeting minutes to ensure transparency and accountability.
• Build and maintain strong relationships with customers, contractors, and stakeholders.
• Conduct regular site visits to monitor progress, verify compliance, and ensure construction quality standards.
• Identify and mitigate risks and delays through proactive site assessments and reporting.
• Review and manage comprehensive project documentation, including project requirements, schedule of values, submittals and RFIs, project schedules, two-week look-aheads, contractor pay applications.
• Compile and deliver final project binders for customer records.
• Uphold customer-specific procedures and ensure alignment with contractual obligations and regulatory requirements.
• Provide responsive support to resolve issues and maintain project continuity.
• Review and process change orders; manage scope changes due to unforeseen conditions with proper documentation and approvals.
• Maintain detailed activity schedules to meet procurement and project timelines.
• Monitor budgets and review contractor invoices in alignment with financial controls.
• Proactively identify potential risks and implement mitigation strategies to minimize delays, disruptions, and safety incidents.
• Manage changes to project scope, schedule, or budget with proper documentation, stakeholder communication, and formal authorization.
• Address and resolve issues or conflicts that arise during construction using negotiation and mediation skills to maintain project momentum.
• Train contractors on Gordian software and customer-specific procedures.
• Support customers during contract bidding processes.
• Facilitate communication between customers, contractors, and stakeholders to ensure alignment on goals and deliverables.

Construction Project Manager

Product Manager

• Collaborate with customers, internal stakeholders, and industry professionals to identify user pain points and improvement opportunities
• Prioritize features and solutions using data, customer insights, and scoring frameworks (RICE, etc.)
• Translate user needs into clear product requirements, user stories, and acceptance criteria
• Craft the business case for product enhancements to ensure alignment with high-level organizational goals and strategy
• Lead cross-functional teams, as well as Product Owners, through the product lifecycle—from discovery to delivery and post-launch optimization
• Monitor product performance through KPIs, user feedback, and analytics, and iterate as needed.
• Act as the ‘go-to’ within the organization for your products, their capabilities, and their positioning in the market
• Interface with Senior Leadership on a regular basis to report on the performance of your product line(s)
• Speak about your product line(s) externally as needed at customer on-sites, product webinars, etc.
• Establish and maintain an understanding of our competitive environment and market to drive strength and differentiation.

Senior Product Manager, EHS Solutions

Customer Success Manager

• Become the strategic partner for your assigned clients, addressing their goals and recommending proven best practices that maximize their desired outcomes.
• Regularly review and provide customer health data to identify trends and opportunities and actively address and avoid risks.
• Provide internal communications regarding customer’s configuration, usage information, satisfaction of the system.
• Establish and conduct proactive recurring cadence calls with customers that accelerate the adoption of best practice solutions aligned with customer goals and objectives.
• As the account quarterback, establish and supervise the customer’s adoption, sustainment, and optimal utilization of Censis’s products and services to continually drive incremental value. Guide the customer to the appropriate internal Censis resources available.
• Schedule proactive on-site visits with customers to foster relationships and better understand each customer’s unique environment.
• Create and conduct annual Business Reviews with customer leadership teams to drive impactful partnership discussions, align on their vision for continuous improvement, understand key business challenges, and deliver value messaging.
• Execute contract renewal management workflows, working with our internal teams and external customers to ensure timely renewals.
• Build and maintain clinical and technical knowledge expertise. Knowledgeable about the workflow solutions and benefits of Censis applications.
• Actively support funnel growth by generating qualified CS leads based on customer evidence.
• Actively update required CRM systems and follow cross-functional standard workflows.
• Be a client advocate, while keeping Censis values and initiatives in mind.

Customer Support

• Drive solution-oriented decisions,
• Collaborate closely with cross-functional departments to ensure orders are processed accurately and efficiently.
• Contributes to the company’s overall customer service/order management strategy to help ensure we have a seamless and efficient quote-to-cash process and exceptional customer experience.
• Oversee the hiring, orienting, training and development of customer service staff to ensure a capable workforce to support remotely ASP customers.
• Set and maintain meaningful customer satisfaction metrics with overall business goals in mind.
• Develop, implement, and maintain customer service policies, procedures, and regulations necessary for ensuring a satisfied customer base and compliance.
• Communicate with customers to identify their needs/expectations and make appropriate adjustments to meet those needs
• Ensure timely follow up / resolution of outstanding issues and point of escalation.
• Supports internal and external audits as needed.
• Ensure on-time response to customer needs.
• Manage direct contact with customers to clarify order-related questions
• Management and continuous improvement of reporting tools and review processes.
• Work with CRM (Salesforce.com) system to manage order queues and capture customer-related actions.
• Work with SAP system to manage order queues and capture customer-related actions.
• Responsible for the e-Invoicing systems & process
• Drive SFDC & SAP enhancements with global IT group.
• Represent CS-LATAM in ASP global forums, to align the region with global policies and enhancements.
• Ensure accurate update of systems and databases.
• Enables team development growth to be subject matter experts in their role.
• Manage Suppliers for LATAM Customer Service Team
• Responsible for communicating business related issues or opportunities to next management level.
• Performs other duties assigned as needed.

Customer Service Manager

• You will support the team's customer service and operations, working with both internal and external customers.
• Main responsibilities include:
• Provide customer support via phone (toll-free 0800), email and Salesforce, assisting with inquiries and order follow-up.
• Manage orders in your assigned portfolio, ensuring execution and updating information.
• Monitor and forward refusals and returns, coordinating with carriers, customers and the commercial team.
• Prepare order reports for strategic customers.
• Assist in handling emergency deliveries with carriers and the warehouse.
• Identify situations that may impact SLAs and proactively coordinate actions with the responsible teams, keeping the customer informed.
• Perform other activities related to the area as needed.

Customer Service Intern

Director

• Consultative Selling & Strategic Account Planning: Uncover customer pain points, business goals, and operational needs.
• Technical & Product Knowledge: Understand healthcare IT ecosystems and SaaS integrations (e.g., EHR, HL7, FHIR).
• Emotional Intelligence & Relationship Building: Act as a strategic partner to customers.
• Communication & Negotiation Skills: Tailor messaging to diverse audiences.
• Data-Driven Decision Making & CRM Proficiency: Maintain disciplined pipeline management and CRM accuracy.
• Forecast Accuracy: Provides accurate, timely forecasts aligned with corporate expectations.

Anesthesia Regional Director

Accounts Receivable

• As an ACCOUNTS RECEIVABLE COLLECTIONS SPECIALIST on our Finance team, you will be responsible for the research, resolution, and collection of delinquent customer accounts with a goal of maintaining a DSO within budget and increase cashflow.
• The role is also responsible for maintaining excellent customer relations and performing other duties as assigned to assist the overall Finance Department.
• Commercial collections requiring a high volume of incoming and outgoing customer contacts.
• Process a high volume of customer requests including but not limited to:
• Partner with customer service and/or sales to obtain payment and customer retention.
• Educate customers on keeping their accounts current and the consequences of delinquency.
• Analyze collection and A/R reports.
• Assist the Finance team with ad-hoc reports and special projects including audits.
• Identify process improvements.
• Other duties as assigned.

Accounts Receivable Specialist

Account Manager

• Primary responsibility will be to provide support for Gordian products and services for clients in a specific geographic area as well as for national accounts as needed
• Assist project scope writing and developing procurement objectives within a specified time period for key clients
• Assist with RFP and RFI process, creating job orders, processing proposal acceptance packages and Change Orders
• Manage material take-offs from plans and specs as well as create and review detailed construction line item estimates/proposals
• Perform document control functions as part of construction management function including, but not limited to:
• Prepare and process meeting minutes
• Take construction progress photos
• Maintain daily logs and tracking reports
• Support Construction Account Manager in ensuring project is completed on budget and schedule
• Organize project documentation for closeout
• Assist in resolving field issues including invoicing, A/R research and reconciliation
• Coordinate Contractor Outreach
• Create and update workflows
• Documentation and Follow-up of report requests

Junior Construction Account Manager

Manager

• Serve as a trusted advisor and operational partner to the Director of Immersion.
• Step into senior leadership responsibilities when needed, ensuring continuity and stability for the Director of Immersion.
• Contribute to long-term organizational planning and evolution of the Immersion department.
• Build scalable systems and processes that support team growth and resilience.
• Support and drive initiatives from Leadership by understanding purpose, translating to operations and delivery and achieving quality results.
• Establish and support individualized growth plans for people leaders and their team members.
• Track talent actions and progress while providing consistent feedback.
• Continually strengthen capability across all professional services disciplines to drive proficiency.
• Align project work with employee strengths, interests, and development goals.
• Address performance challenges quickly with empathy and clarity, creating improvement plans as needed.
• Refine and execute onboarding programs for new hires.
• Develop and deliver ongoing training aligned with teams and individual needs.
• Evaluate training effectiveness and continuously improve the training library.
• Identify and assign internal and external learning opportunities.
• Understand Gordian’s Planning Services products, processes, and tools.
• Support project and people leaders in establishing effective workflow systems.
• Hold team members accountable for project milestones and deadlines.
• Ensure team utilization meets departmental goals.
• Support client relationships through data and deliverable quality assurance.
• Collaborate with project management teams to ensure alignment and excellence.
• Represent the department by contributing to executive presentations and member-facing events.
• Champion a positive, inclusive, and high-performing team culture.
• Monitor morale and implement strategies to maintain engagement and motivation.
• Celebrate successes, recognize contributions, and foster a sense of purpose across the team.
• Instill company mission and values into day-to-day responsibilities.

Senior Manager, Planning Services

• Responsible for the Administration and Management of the Gainsight CS platform for the Customer Success Team
• Build & maintain reports and dashboards within Gainsight
• Data Analysis both within Gainsight but also other internal systems, some of which would be C Suite facing
• Building, managing and depricating fields within Gainsight that helps support the teams initiatives
• Updating account data for renewals, downsells, churns
• Updating account data in Gainsight for customer package and contract information
• Build & maintain standard playbooks and templates
• Maintain system data hygiene (e.g. depricate fields)
• Manage the folder hierarchies and organization in Gainsight
• Monthly ARR Churn Forecasting and Analysis for Finance Team
• Monthly 12-Month ARR File Upload scrub and upload into Gainsight system
• Creating new fields as requested and adding them to reports as needed
• Provision & Deactivate new users
• Build/Distribute Email Templates and programs for customer communication
• Making system updates/modifications in Gainsight

Customer Success Operations

Technical Writer

• Create and maintain high‑quality documentation, including online help, user guides, API docs, and release notes for both technical and business audiences.
• Collaborate with Engineering, Product Management, Support, and Professional Services to understand product features and user needs.
• Translate design specifications and technical information into clear, user‑focused content.
• Follow established standards for technical writing, and contribute to improving them over time.
• Plan, write, review, and publish multiple deliverables in alignment with release timelines.
• Proactively identify documentation gaps, propose solutions, and implement improvements.
• Stay up to date on assigned products and the tools and technologies used in our authoring environment.
• Support team initiatives that elevate our content strategy and documentation quality.
• Assist with documentation for additional product lines when needed.

QA Engineer

• Review and validate all eInvoice configurations created by the Professional Services Engineer against the approved specification and customer requirements
• Execute end-to-end QA on eInvoice workflows, including preprocessing rules, error conditions, special cases, and file-handling logic
• Validate email notifications for eInvoice workflows, including recipients, content, triggers, file delivery paths, schedules, and naming conventions
• Test and verify all standard ServiceChannel data feeds (Location, Location Notes, User, Asset, PO/Work Order feeds) for structure, mapping, and successful processing
• Review and confirm file structure, content, and logic across XML, JSON, CSV, TXT, and other supported formats
• Execute positive and negative test cases to validate error handling and edge case behavior
• Document defects, inconsistencies, and improvement needs in Jira with clear reproduction steps and recommended corrections
• Collaborate with Engineers, PMs, Senior PMs, and Technical Consultants to re-test fixes and confirm readiness for deployment
• Maintain QA test plans, test cases, and validation checklists
• Identify opportunities to enhance QA coverage, automation, and validation standards

Professional Services QA Engineer

Support Engineer

• Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage.
• Provide baseline training and guidance to clients and providers on ServiceChannel applications
• Identify system issues, document and report them to the Development Team, and escalate unresolved or complex cases to higher-level support or engineering teams.
• Maintain accurate records of support interactions, document solutions, and contribute to the knowledge base.
• Ensure client satisfaction by delivering prompt, professional, and effective support.