Fortive

Project Manager

• Serve as a functional and domain expert on ServiceChannel, with a strong understanding of facilities management, maintenance operations, and multi‑site service delivery
• Lead customer discovery sessions to understand facilities workflows, service models, vendor structures, and operational constraints
• Translate facilities and maintenance requirements into detailed project plans aligned with scope, budget, and delivery timelines
• Guide customers through configuration, training, testing, and go‑live with a strong focus on real‑world operational adoption
• Communicate technical and functional concepts clearly to both technical and non‑technical stakeholders, including facilities and operations leaders
• Build strong working relationships with cross‑functional teams (Customer Success, Product, Engineering, Global teams) and provide delivery leadership
• Deliver end‑to‑end client support, including configuration recommendations, platform training, and integration support
• Troubleshoot complex functional and technical issues related to facilities workflows, vendors, and service execution
• Manage customer and internal resources to meet milestones and ensure predictable, high‑quality delivery
• Participate in cross‑functional initiatives to advocate for facilities‑driven customer needs and continuously improve the client experience
• Mentor junior project managers on implementation methodology, facilities best practices, and customer engagement

Implementation Project Manager

Implementation Specialist

• Become an expert in eMaint’s X4 and X5 software applications.
• Guide new customers through onboarding and provide CMMS strategies to accelerate adoption.
• Serve as a coach and trusted advisor to a portfolio of customers.
• Coordinate and deliver product guidance and configuration sessions.
• Evaluate customer business workflows and make strategic recommendations.
• Develop and drive project plans to maximize customer success.
• Create and deliver customer-facing reports and dashboards.
• Continuously improve onboarding processes to enhance customer experience.
• Work collaboratively in a team environment to support customers across diverse industries.
• Multi-task during calls to research technical issues, communicate with customers, and document issues clearly.
• Demonstrate a desire to help others and understand the support process from the customer’s perspective.

Implementation Consultant

Administration

• Review assigned commercial contracts, identify legal and business risks, and lead negotiations on routine to moderately complex customer, supplier, channel partner, and services agreements in line with corporate standards and approved fallback positions.
• Serve as a primary point of contact for assigned contract negotiations, coordinating with sales, finance, operations, compliance, and legal stakeholders to resolve open issues and support deal velocity.
• Apply and maintain negotiation playbooks, clause guidance, and escalation frameworks for key commercial terms, including payment, liability, indemnity, warranty, confidentiality, data protection, compliance, and order of precedence.
• Support negotiation and administration of partner, distributor, reseller, and other channel agreements, including tracking approvals, renewals, amendments, and commercial obligations.
• Provide timely, practical communications to sales teams on matter status, contract requirements, and negotiation next steps.
• Receive, triage, and respond to legal matter inquiries, coordinating with other departments as needed.
• Perform due diligence tasks and coordinate post-acquisition integrations.
• Support contract lifecycle management tools, AI contract review tools, and Sensors & Safety Systems legal matter intake processes.
• Track legal KPIs and recommend process or system improvements to increase efficiency.
• Maintain global legal templates and playbooks in coordination with Ralliant Law & Compliance team members.
• Perform other related duties as assigned, including duties for broader Ralliant Law & Compliance division.

Contract Administrator

• Develop in-depth understanding of the Censis product suite; a SaaS based end to end solution. This includes CensiTrac, LoanerLink, ScopeTrac, and CensiTrac Analytics Modules.
• Develops implementation strategies; identifies and evaluates installation problems.
• Trains clients on all features and benefits of Censis products.
• Builds enthusiasm and excitement for the product.
• Provides demonstrations and in-services as needed at client sites and virtually.
• Completes training checklists, daily reports and implementation reports needed during implementation.
• Participates in software upgrade training.
• Identifies installation problems, software bugs and /or necessary software modifications to Product Development.
• May assist with installing and uninstalling hardware during operational readiness validations. This may require the ability to physically lift up to 25 lbs.
• Establishes and maintains client satisfaction during the implementation training process.
• Actively participates in any project task required.
• Responsible for maintaining expertise in hardware installation and/or troubleshooting including but not limited to PC’s, printers, label printers, scanners, PDA’s, etc.
• Proactively learns new features for all Censis products.
• Demonstrates great attention to detail in the building container definitions.
• Competent in both electrochemical and laser marking technologies; mark and identify/commission instruments.
• Demonstrates competence in Adobe, Word, and Excel to convert and/or prepare customer count sheet data for upload.
• Completes annual performance review.
• Completes performance and development goals.
• Internal Support of other Departments as required/assigned; performs other duties as required.
• May be required to work weekend or overnight shifts.

Implementation Specialist – Professional Services

Product Manager

• Visionary Leadership: Completely overhaul the current product roadmap.
• Customer-Centric Innovation: Spend significant time in the field to translate customer pain points into software features that delight users.
• Agile Execution: Lead the product management team in a high-velocity environment, ensuring the engineering backlog is ruthlessly prioritized for rapid execution and maximum market impact.
• Pricing & Packaging: Optimize SaaS pricing models to reflect the value of operational efficiency and risk mitigation.
• Cross-Functional Synergy: Partner with Sales and Marketing to arm them with value propositions that wins in the hospital space.
• Key Performance Indicators: Own key metrics e.g. LTV, CAC, NRR, ARR, Churn.
• Buy vs. Build Analysis: Continuously evaluate the competitive landscape.
• Deal Execution: Work alongside executive leadership to perform due diligence, develop integration plans, and ensure that acquired assets deliver immediate value to our core SaaS offering.
• Market Positioning: Define the long-term moat for the business, ensuring our product strategy aligns with shifting healthcare reimbursement models and regulatory requirements.

Senior Director, Strategy – Product Management

Business Development Rep

• Grow Aeroqual’s air monitoring solutions business through key environmental consultants use in industrial perimeter monitoring of remediation and construction sites.
• Accelerate North American total solutions revenue, gross margin and software recurring revenue with key accounts.

Business Development Manager

Engineering Manager

• Leads a team of data engineers and AI specialists to deliver scalable, secure, and compliant data solutions that power healthcare SaaS applications.
• Drives innovation in AI/ML, data architecture, and analytics to support strategic business outcomes.
• Collaborates cross-functionally to integrate intelligent data capabilities into products.
• Ensures alignment with healthcare compliance standards.

Engineering Manager – AI & Data Engineering

Product Designer

• Design end-to-end workflows for complex web and mobile applications
• Collaborate closely with product managers, engineers, and researchers
• Apply user-centered design principles, customer insights, and product usage data to understand problems, form hypotheses, and guide product direction
• Create and iterate on user flows, wireframes, prototypes, and high-fidelity designs
• Validate concepts and designs through testing
• Partner closely with Product Management and Engineering throughout design and delivery

Electrical Engineer

• Design and dimensioning of control cabinets/switchgear for high-current applications
• Creation of wiring diagrams, parts lists and manufacturing documentation using EPLAN Electric P8 and ERP systems
• Consideration and implementation of international standards and regulations (e.g., IEC, UL, NEC, CE)
• Technical coordination with internal departments as well as international customers and suppliers
• Support in the selection and sizing of components (busbars, protective devices, circuit breakers, etc.)
• Ensuring standard-compliant and manufacturable designs
• Technical coordination with project management, mechanical design and production
• Technical support for production, procurement and service
• Assistance with commissioning and technical clarifications
• Contribution to the further development of design standards and best practices

Senior Electrical Design Engineer – High-Current Switchgear, International Projects

Support Engineer

• Receive, triage, and manage assigned technical support tickets through Zendesk for ServiceChannel products including APIs, EasyPay, FSM, Data Direct, and related platform services
• Monitor assigned ticket queues, prioritize inbound requests as directed by Support Queue owner, and ensure timely updates are provided to customers, internal stakeholders, and management
• Troubleshoot customer-reported issues using available documentation, API swagger documentation, product knowledge, system tools, logs, support history, and internal knowledge resources
• Perform initial investigation and root cause analysis to determine whether issues are customer-side, configuration-related, product-related, integration-related, or require escalation
• Communicate directly with customers via email and meetings to clarify issues, provide status updates, explain next steps, and guide them through resolution where applicable
• Advise customers and internal teams on product updates, known issues, configuration changes, process changes, and recommended troubleshooting steps
• Collaborate with ServiceChannel Support, Professional Services, Customer Success, Product, Engineering, and Management teams to resolve complex or recurring issues
• Escalate defects, system errors, recurring failures, and product gaps to Engineering or Product teams with clear documentation, supporting evidence, business impact, and reproduction steps
• Build, maintain, and improve internal knowledge articles, troubleshooting guides, support playbooks, and process documentation for ServiceChannel team members
• Identify trends and patterns across APIs, EasyPay, FSM, Data Direct, and other product support cases to help management understand recurring issues, customer impact, and potential process improvements
• Document issue details, customer communications, resolution steps, root cause, and escalation history clearly within Zendesk, Jira, Confluence, or other applicable systems
• Maintain SLA response and resolution targets while balancing multiple support cases across different product areas• Recommend preventive actions, automation opportunities, documentation improvements, and operational changes to reduce repeat support incidents

Technical Support Analyst

• Act as the primary administrator and SME for Zendesk.
• Manage ticket queues, ACD routing, workflows, automations, macros, and business rules.
• Administer user access, platform governance, and system configurations.
• Drive workflow automation and continuous improvement initiatives.
• Manage integrations between Zendesk, telephony, CRM, WFM, and other business systems.
• Oversee and maintain knowledge bases, Wikis, and Zendesk Help Centre content.
• Manage forecasting, capacity planning, scheduling, intraday management, and real-time monitoring.
• Develop staffing plans to meet business demand and service level targets.
• Monitor and analyse adherence, occupancy, shrinkage, productivity, and forecast accuracy.
• Provide staffing recommendations and scenario modelling to support business requirements.
• Develop and maintain operational dashboards, scorecards, and executive reports.
• Produce regular and ad hoc reporting for operational and leadership teams.
• Analyse operational trends, including contact volumes, SLA performance, queue health, productivity, and customer experience metrics.
• Conduct root cause analysis and provide actionable insights to improve performance.
• Drive reporting automation and ensure data accuracy and integrity.
• Partner with Operations, Quality, and Training teams to improve operational performance and customer outcomes.

Customer Support, Call Centre Operations Analyst

• Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage.
• Training & Guidance: Provide baseline training and guidance to clients and providers on ServiceChannel applications
• Issue Identification & Escalation: Identify system issues, document and report them to the Development Team, and escalate unresolved or complex cases to higher-level support or engineering teams.
• Documentation: Maintain accurate records of support interactions, document solutions, and contribute to the knowledge base.
• Customer Satisfaction: Ensure client satisfaction by delivering prompt, professional, and effective support.

Support Analyst

Operations

• Maintains equipment, including handling, receiving, and shipping.
• Coordinator of order handling, settlements, and invoicing.
• Supports the Service managers regarding reporting and process implementations and improvements.
• Acts as the contact point for customers scheduling their services and any tasks required to deliver the service.
• Working closely with Service Managers; updating training matrix of certifications; improving utilization and planning; ordering PPE/materials/equipment/IT hardware as required.
• Providing support to Service Engineers; IT issues; Air Travel.
• VISAs as required.
• Export and import documents preparation, INF, ATA Carnet, Certificates of Origin etc.
• Close cooperation with external suppliers Visa Office, Chamber of Commerce, Customs Agency, Logistic Operators, etc. creating documents to deliver service orders; INF3, ATA Carnet,
• Issuing of certification following training courses and reminders issued for expiration awareness.
• Ensuring S&Ds (Service & Demo) are created for all services and drive to the end status – as per SW.
• Ensuring invoicing is completed as per SW (Standard Work) for all services, supporting Order Management where required.

Service Operations Coordinator

Full-stack Engineer

• Provide Advanced Vibration Analysis remotely by working with our internal diagnostic software
• Timely reporting of vibration analysis findings and recommendations to customer's
• Provide troubleshooting support
• Solve equipment problems by evaluating vibration spectrum and time waveform.
• Seek the best technical solution by interfacing with other technical resources
• Provide support in maintaining the vibration databases
• Work with plant personnel to support their development of equipment maintenance strategies related to vibration analysis monitoring
• Assist with failure analysis of rotating equipment to determine root causes of failure and help determine solutions to prevent recurrence
• Provide oversight and mentoring to less experienced Vibration Technicians

Senior Condition-based Maintenance Engineer

Human Resources

• Serve as a senior point of contact for complex and escalated HR inquiries across multiple channels (phone, email, chat) and locations to include USA and Canada.
• Ensure high-quality resolution of cases by applying deep knowledge of HR policies, programs, and systems.
• Monitor case trends and proactively identify opportunities for process or policy improvements.
• Lead the operationalization, documentation, and continuous improvement of MyHR processes.
• Partner with HRIS and IT teams to enhance system functionality and user experience.
• Drive automation and self-service enablement through knowledge base development.
• Collaborate with HR COEs (e.g., Total Rewards, Talent Acquisition, Employee Relations) to ensure alignment and consistency in service delivery.
• Act as a liaison between Shared Services and regional HR teams to support local compliance and cultural nuances.
• Provide guidance and support for voluntary termination processes, ensuring compliance and a smooth offboarding experience for employees.
• Partner with leadership to analyze service delivery metrics and employee feedback to identify trends and recommend actionable improvements.
• Lead onboarding and training of new team members and contribute to capability building across the team.
• Own and maintain HR knowledge articles, ensuring accuracy, relevance, and accessibility.