Support Analyst

Fortive

Support Analyst in Technical Customer Support addressing issues via help desk platforms and providing training on ServiceChannel applications. Ensuring customer satisfaction through effective problem resolution and documentation.

Posted 7/9/2026full-time🇮🇳 IndiaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage.
Training & Guidance: Provide baseline training and guidance to clients and providers on ServiceChannel applications
Issue Identification & Escalation: Identify system issues, document and report them to the Development Team, and escalate unresolved or complex cases to higher-level support or engineering teams.
Documentation: Maintain accurate records of support interactions, document solutions, and contribute to the knowledge base.
Customer Satisfaction: Ensure client satisfaction by delivering prompt, professional, and effective support.

Requirements

What you’ll need

Technical Proficiency: Strong command of ServiceChannel applications, general IT troubleshooting, and familiarity with help desk platforms.
Communication: Excellent verbal and written communication skills; able to explain technical concepts clearly to non-technical users.
Problem-Solving: Analytical thinking and attention to detail; able to diagnose and resolve technical issues efficiently.
Customer Service: Demonstrated ability to provide high-quality customer support and maintain professionalism under pressure.
Teamwork: Ability to work independently and collaboratively within a team environment.
Experience: Typically requires 1–2 years of experience in a customer service or technical support role, preferably in a call center or SaaS environment.
Bachelors in Computer Science, IT, Computer Information Systems

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fortive Website LinkedIn All Job Openings 10,000+ employees Founded 2016 🏢 Enterprise ⚕️ Healthcare Insurance 💰 Post-IPO Equity on 2020-03 Enterprise
Healthcare Insurance Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact. Support Analyst Job not on LinkedIn 🔥 30 minutes ago 🏢🏡 null – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email, or chat. Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage.
Training & Guidance: Provide baseline training and guidance to clients and providers on ServiceChannel applications
Issue Identification & Escalation: Identify system issues, document and report them to the Development Team, and escalate unresolved or complex cases to higher-level support or engineering teams.
Documentation: Maintain accurate records of support interactions, document solutions, and contribute to the knowledge base.
Customer Satisfaction: Ensure client satisfaction by delivering prompt, professional, and effective support. 🎯 Requirements
Technical Proficiency: Strong command of ServiceChannel applications, general IT troubleshooting, and familiarity with help desk platforms.
Communication: Excellent verbal and written communication skills; able to explain technical concepts clearly to non-technical users.
Problem-Solving: Analytical thinking and attention to detail; able to diagnose and resolve technical issues efficiently.
Customer Service: Demonstrated ability to provide high-quality customer support and maintain professionalism under pressure.
Teamwork: Ability to work independently and collaboratively within a team environment.
Experience: Typically requires 1–2 years of experience in a customer service or technical support role, preferably in a call center or SaaS environment.
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Hard Skills & Tools

Technical SupportIssue IdentificationDocumentationProblem-SolvingHelp Desk Platforms

Soft Skills

Customer ServiceTeamworkAttention to DetailProfessionalismCommunication

Certifications

Bachelor's in Computer ScienceBachelor's in ITBachelor's in Computer Information Systems