Fortive

IT Support

• Respond to a variety of customer inquiries
• Manage customer accounts
• Register accounts and orders
• Enter purchase orders
• Record credit notes
• Assist customers on our website
• Provide customers with support for various operational processes
• Guide customers in understanding their invoices
• Process and resolve complaints

Customer Support – Non-Technical

Account Executive

• Drive new enterprise customer acquisition through strategic territory planning and targeted prospecting.
• Lead discovery to identify critical business challenges and articulate clear, ROI‑based value propositions.
• Apply value‑selling methodologies to guide complex, multi‑stakeholder sales cycles.
• Collaborate with consulting, implementation, and technology partners to co‑sell, co‑market, and expand deal reach.
• Coordinate cross‑functional teams (Legal, Finance, SE, Marketing, BDR, and RFP support) to progress and close opportunities.
• Engage C‑suite and VP‑level leaders with compelling insights related to risk reduction, compliance maturity, and operational improvement.
• Maintain accurate Salesforce forecasting, pipeline health, and activity tracking.
• Stay current on product capabilities, competitive positioning, and industry trends.

Senior Enterprise Account Director – New Logo Sales

Customer Support

• Provides support to customers via phone, email, chat, and online help channels
• Provides answers to clients for basic, general questions about products and orders
• Assists with billing and invoice issues, such as payments, refunds, order replacements and cancellations
• Provides general how-to guidance and user information with company software products
• Provides troubleshooting assistance of errors or issues with company software products; including identifying the issues, researching answers, and elevating to next level of support for resolution when required
• Logs customer contacts into ticketing system for handling, tracking, and follow up of customer issues and needs
• Responds to customers in a timely and efficient manner within designated service level agreements
• Assists in identifying areas of improvement for clients, and user training of supported software and programs
• Assists in improving system performance by identifying problems and recommending changes
• Requires good interpersonal and customer service skills
• Must be able to work in a multi-task environment with limited supervision
• Must be able to sit for extended periods of time
• Must be able to work rotating shifts

Customer Support Specialist

Account Manager

• Serve as the primary relationship owner for a defined portfolio of large, complex healthcare systems.
• Build and sustain trusted relationships with executive, clinical, operational, IT, and financial stakeholders.
• Act as a consistent, knowledgeable point of contact who understands each customer’s structure, priorities, and operating model.
• Maintain ongoing visibility into account engagement, satisfaction, and overall health.
• Proactively coordinate conversations, follow-ups, and touchpoints to ensure customers feel supported and valued.
• Develop thoughtful, account-specific engagement plans focused on stability, value realization, and long-term partnership.
• Lead continuous discovery to understand customers’ technology strategies, operational priorities, and constraints.
• Maintain an informed view of each account’s future-state direction, even when near-term change is not planned.
• Ensure internal teams remain aligned to customer realities and longer-term opportunities.
• Help customers maximize value from existing solutions through ongoing dialogue, workflow understanding, and best-practice alignment.
• Facilitate periodic business reviews and executive conversations focused on outcomes, impact, and partnership.
• Capture structured customer feedback and translate insights into actionable input for Product, Sales Leadership, and Strategy teams.
• Partner closely with Sales, Customer Support, Product, and Accounting to deliver a seamless account experience.
• Work with the Accounting team on invoicing questions, contract alignment, and financial coordination to ensure clarity and consistency for customers.
• Coordinate internal resources thoughtfully, without creating unnecessary pressure or friction for customers.
• Serve as an internal advocate and subject-matter expert on enterprise on-premise customer needs.

Key Account Manager

• Drive growth for the division by promoting and expanding the use of products within your assigned territory.
• Grow sales within the healthcare sector by visiting current and prospective customers.
• Manage your territory strategically by planning schedules, routes, and activities for maximum efficiency.
• Negotiate with key decision‑makers using effective, customer‑focused sales techniques.
• Analyze performance by hospital and identify opportunities to improve product mix and profitability.
• Train healthcare professionals and end‑users on the safe and effective use of ASP technologies.
• Evaluate the impact of training and adjust approaches to meet customer needs.
• Maintain ongoing communication with customers to ensure satisfaction and identify new opportunities.
• Monitor competitor activity, market trends, and emerging risks.
• Collaborate with internal teams on bids, contracts, and proposals, ensuring full compliance with company and legal requirements.
• Report customer feedback, market shifts, complaints, and opportunities in a timely and accurate manner.
• Prepare clear, consistent reports and perform additional responsibilities as assigned.

Technical Customer Support

Scrum Master

• Serve as a Scrum Master for 2 to 4 teams across the program where required.
• Schedule and conduct meetings and ceremonies in accordance with best practices for Agile/Scaled Agile software development.
• Aid the RTE in achieving the objective of the Agile Release Train (ART).
• Assist in overall program/project planning and ensure cross-team dependencies are well-understood and modeled in project plans and timelines.
• Share common Agile and Scaled Agile practices.
• Facilitate SAFe Retrospectives which generate new ideas for relentless improvement.
• Active participant in the local scrum chapters to share and learn new Scaled Agile concepts.
• Responsible for building team collaboration, commitment towards achieving ART and sprint objectives and viewing team needs above everything else.
• Continuously work to improve team performance and productivity
• Encourage team ownership and accountability, self-organization, and empowerment.
• Maintain relevant metrics that guide the development team to more efficient processes.
• Develop and maintain clear and effective information communication between the development team, the Product Owner, and stakeholders.
• Identify, document, and publish risks and issues related to the overall program and to define resolution paths where required.
• Resolve cross-team impediments and blocking issues.

• In-bound calls and out-bound calls for Fluke customers returning products for repair and calibration services.
• Provide quotes, RMA set-up and order status to Fluke customers.
• Process, expedite and coordinate customer orders (oral and written) from pricing request (quotes) through assignment of RMA.
• Prepare documentation and ensure compliance with regulations.
• Perform specific activities and processes particular to assigned application.
• Provide quality responses to delivery, price, service product inquiries, and requests for assigned accounts or countries. High degree of cross training required.
• Coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to ensure customer satisfaction.
• Acts as an information source on customer service order-processing and/or service policies and procedures.
• Review contract/purchase orders to ensure Fluke minimum order and quality requirements are met. Recognize potential order problems. Research and resolve discrepancies.

Service Support Specialist

Procurement

• Develop and execute procurement strategies for indirect spend categories
• Identify, evaluate, and qualify new suppliers
• Lead contract and pricing negotiations
• Track, analyze, and report key procurement metrics to reduce costs and improve efficiency
• Partner with internal stakeholders to ensure clear and accurate requirements
• Monitor market and price trends to inform purchasing decisions
• Conduct cost analysis, scenario modeling, and benchmarking
• Assess and mitigate supplier and procurement risks
• Build strong partnerships with reliable vendors and suppliers
• Manage delivery schedules and ensure alignment with business needs

Procurement Analyst

Copywriter

• Develop engaging, brand‑aligned copy for digital, print, video, and integrated campaigns that support Fluke’s strategic priorities.
• Craft narratives that connect emotionally with technical audiences while reinforcing Fluke’s leadership in safety, accuracy, and reliability.
• Maintain and evolve Fluke’s brand voice—ensuring tone, clarity, and messaging consistency across all channels and geographies.
• Write compelling headlines, scripts, taglines, narratives, long-form copy, and product value propositions that differentiate Fluke in the marketplace.
• Translate complex technical information into clear, concise, audience‑friendly content without sacrificing accuracy.
• Partner with Product Marketing and subject‑matter experts to articulate product benefits, features, and use cases across industries such as electrical, industrial maintenance, manufacturing, HVAC, energy, and more.
• Write and refine content ranging from product pages and datasheets to solution briefs, landing pages, and training materials.
• Support the development of precise, functional copy for tools, instrumentation, software, and connected solutions.
• Create web and digital content optimized for SEO, AEO, and GEO initiatives—ensuring discoverability, clarity, and user relevance.
• Collaborate with the Digital team to interpret keyword insights and search intent, applying them to high‑quality content that improves visibility and drives organic traffic.
• Write structured, intent‑aligned content for web pages, FAQs, how‑to guides, and other performance‑driven assets.
• Continuously refine content based on analytics, testing, and performance insights.
• Work closely with designers, art directors, videographers, photographers and producers within the Creative Studio to develop integrated concepts and deliverables.
• Partner with Brand, Product Marketing, Digital, and Commercial teams to ensure messaging accuracy, alignment, and strategic impact.
• Participate in creative reviews, brainstorms, and workshops to generate ideas and contribute to concept development.
• Manage feedback from multiple stakeholders with professionalism and clarity.
• Manage multiple projects simultaneously, delivering high‑quality work under tight deadlines in a fast‑paced environment.
• Ensure all content meets brand, legal, and technical standards prior to final delivery.
• Contribute to content templates, writing guidelines, and scalable workflows that support global creative operations.
• Collaborate with external writers, translators, and freelancers as needed to support capacity and localization efforts.
• Stay current on writing trends, platform best practices, and emerging content formats—from short‑form digital storytelling to interactive and connected content experiences.
• Explore new approaches to content creation, including AI‑assisted writing tools, to enhance efficiency and creative output.
• Advocate for customer‑centric storytelling rooted in insight, empathy, and Fluke’s brand purpose.

Manager

• Manage cross-functional initiatives using project management standard processes. Ensure cross-team dependencies are well-understood and modeled in project plans and timelines.
• Oversee multiple ART’s (and the SAFe framework) associated with the initiatives to ensure on time delivery.
• Coordinate with Scrum master to schedule, plan and facilitate all agile ceremonies including daily stand-ups, retrospectives, grooming sessions, PI planning, release planning and more.
• Coordinate with scrum master to assign and review work and activities of scrum teams.
• Serve as a Scrum Master for 2 to 4 teams across the initiative, if needed.
• Collaborate with Product and Engineering to plan, schedule, and communicate product releases.
• Validate that new features, updates, and platform changes meet quality, performance, and reliability standards before deployment
• Work with the technical writer to ensure release notes and any other relevant customer communications are executed on time
• Maintain relevant metrics that guide the development team to more efficient processes.
• Identify bottlenecks, implement process improvements, and measure delivery performance using data‑driven insights
• Promote agile methodologies and best practices across teams.
• Summarize PI Epics into Program PI Objectives and publish them for transparency and visibility.
• Report status updates and standard company and SAFe metrics to senior leadership on the performance and efficiency of the ART and initiative.
• Create and maintain clear and effective information communication between the development team, the product owner, and other partners.
• Identify, document, and publish risks and issues related to the initiative or program increment (PI) and define mitigation strategies and resolution paths where required.
• Resolve cross-team roadblocks.

Delivery Manager

Designer

• Conceive and develop innovative product concepts that improve how customers work.
• Create sketches, storyboards, and refined CAD to communicate design intent.
• Build and iterate 3D models and physical prototypes to evaluate form, fit, and usability.
• Support Voice of Customer (VoC) research; document user needs, workflows, and opportunities.
• Participate in user testing; incorporate feedback to improve usability, ergonomics, and aesthetics.
• Research materials, manufacturing processes, and market trends.
• Partner with engineering, marketing, and manufacturing to ensure design feasibility and cost-effectiveness.
• Recommend and document colors, materials, finishes (CMF) and textures aligned to brand and use case.
• Present concepts and progress in design reviews to gain alignment and buy-in.
• Produce detailed CAD and visual assets (renderings/animations) for reviews and marketing as needed.
• Prepare design specifications, drawings, and documentation that support fabrication and assembly.
• Maintain organized records of iterations, specs, and timelines; ensure compliance with safety, quality, and regulatory standards.

Industrial Designer I

Project Manager

• Responsible for facilitation, oversight and project management of supply chain projects, including introduction of new products and transfers of existing project lines.
• Acts as subject matter expert in the fields of operations, supply chain, and manufacturing.
• Manages extended operations team project resources.
• Forecasts resource needs, proactively identifies resource issues, and works with leadership to identify solutions.
• Identifies, monitors, and proactively mitigates/countermeasures risks.
• Responsible for communicating business-related issues or opportunities to next management level.

Senior Project Manager

• Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions
• Work with other departments and internal teams to assure prompt and professional resolution of customer requests
• Responsible for processing customer purchase orders with highest level of accuracy and efficiency
• Meet personal/team qualitative and quantitative targets
• Ability to work effectively with team members to resolve customer issues
• Maintain current knowledge of all product and service offerings
• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system.

Customer Service Associate

• Implement and configure OneSource Indirect Tax (Sabrix) with SAP.
• Define and map tax scenarios to the Sabrix tax engine for accurate tax determination.
• Validate indirect tax calculations against global VAT, GST, and U.S. sales/use tax rules.
• Develop and enhance custom solutions supporting SAP–OneSource integration.
• Work with tax, finance, procurement, sales, and IT teams to gather requirements and implement solutions.

Senior Indirect Tax Consultant

ServiceNow

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Design and develop solutions on the ServiceNow platform.
• Implement integrations between ServiceNow and other enterprise applications.
• Ensure compliance with ServiceNow development standards, low-code/no-code, configuration-not-customization and other best practices.
• Maintain a high standard of code quality by writing clean, efficient, and maintainable code optimizing for performance.
• Ensure that our ServiceNow services are interoperable, maintainable, and scalable, supporting seamless employee and customer experiences.
• Act as Tier 3 escalation point for the ServiceNow Operations team to assist with resolution of issues with ServiceNow applications or integrations.
• Stay updated with the latest ServiceNow features and enhancements and recommend improvements.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Participate in process design workshops and kaizen events.
• Other Duties as assigned or required.