Product Designer

• Work with product managers and engineers to improve the adoption of FMX’s products and design new products to solve real customer problems
• Shape designs that fit the business appetite for a project while holding true to user needs
• Co-build AI-accelerated coded prototypes with developers to validate solutions with customers
• Use AI-powered design and prototyping tools to rapidly explore workflows, UI patterns, and content variations while maintaining strong design judgment
• Translate rough concepts into testable artifacts quickly
• Partner with concept builders during build-time to ensure UX quality across states
• Design natural language and automated experiences for FMX’s AI-powered tools
• Plan and run rapid usability testing on concept builds
• Contribute to and help shape our existing design patterns and systems
• Mentor other designers and provide constructive feedback on their work
• Participate in design critiques and present your work to customers, prospects, stakeholders, and FMX leadership
• Stay up-to-date with industry trends and best practices in UX and Product design
• Contribute to the development of product strategy and help drive the direction of specific product areas

Senior Product Designer

Support Engineer

• Configure integrations via 3rd party software
• Manage projects end to end
• Manage customer communication about projects
• Keep management informed of progress

Technical Support Specialist Intern

Manager

• Lifecycle & Funnel Optimization: Build and maintain full funnel visibility, managing dashboards for lead flow, scoring performance, stage-by-stage conversion, and stage aging across K-12, Higher Ed, and Commercial segments. Own the Lead to MQL conversion KPI end-to-end.
• Campaign Architecture: Define and assign the campaign roadmap for the campaign execution team, establishing a seamless handoff operating rhythm with clear briefs, success metrics, and a review cadence.
• Email & Nurture Strategy: Design and execute advanced nurture programs that welcome new leads, re-engage cold accounts, follow up after events, and deliver industry-specific content tailored to our unique target audiences.
• Customer Marketing & Expansion: Build and scale FMX's customer marketing program, including advocacy, referrals, customer speakers, case studies, and review platform engagement (G2, Capterra, Software Advice).
• Pipeline Motion: Partner with CS and Product Marketing to stand up the expansion pipeline motion through cMQLs, cross-sell/upsell campaigns, customer webinars, and in-product communications.
• CRM & Marketing Automation: Leverage Marketo and CRM platforms to architect programs, manage lead scoring QA alongside RevOps, and tune campaign triggers quarterly.
• Reporting & Analytics: Define the metrics framework for lifecycle marketing KPIs, laddering them to pipeline and revenue. Publish a recurring state-of-funnel readout to marketing and sales leadership.

Senior Lifecycle, Customer Manager

• Build and run FMX's account-based marketing program end-to-end.
• Operate our ABM platform (Demandbase) as a power user, managing audience building, intent signal tuning, ad delivery, measurement, and reporting.
• Design and ship multi-channel account plays that combine ads, content, intent signals, and sales outreach into coordinated campaigns against Tier 1 and Tier 2 accounts.
• Own the Marketing Qualified Account (MQA) motion end-to-end.
• Own day-to-day performance across Google Ads, LinkedIn, paid social, retargeting, and ABM ad orchestration.
• Build a robust testing roadmap and partner with content and CRO teams to continuously improve paid traffic conversion.
• Partner closely with sales and SDR leadership to establish an airtight feedback loop on account quality.
• Define the metrics framework for ABM and paid channels, publishing a recurring state-of-accounts readout.

Senior ABM, Paid Digital Manager

Marketing

• Design, build, and continuously improve a scalable SMB programming system that drives customer engagement, product adoption, and retention across 2,000+ accounts.
• Plan and execute multi-channel customer communication campaigns including email blasts, newsletters, and targeted outreach sequences.
• Host and produce customer-facing webinars, virtual events, and live Q&A sessions on topics informed by real customer trends and pain points.
• Develop customer education content such as video walkthroughs, help guides, and best practice resources that reduce inbound outreach and increase self-sufficiency.
• Build and manage automated playbooks, workflows, and health score triggers in Planhat (CRM) to enable proactive, data-driven customer engagement at scale.
• Analyze customer data and inbox trends to identify the most pressing pain points across the SMB segment and translate those insights into actionable programming.
• Collaborate closely with the SMB Customer Outcome Manager team to ensure programming addresses real customer needs and aligns with account-level outreach.
• Track, report on, and continuously optimize program performance metrics including open rates, webinar attendance, adoption indicators, and retention outcomes.
• Identify opportunities for upsell and cross-sell through programmatic touchpoints, surfacing qualified leads for the COM team.
• Manage and record all program activities, campaign results, and customer engagement data in Planhat.
• Serve as a Customer Outcome Manager for a select portfolio of SMB accounts as needed, ensuring retention through driving value, product adoption, and customer satisfaction.
• Travel to customer events, conferences, and FMX regional forums as needed.

Customer Lifecycle Marketing Specialist

Account Manager

• Upsell and cross-sell additional features of the FMX software
• Convert leads generated by the retention team and generate leads within assigned territory
• Prospect for new leads through the use of sales sequences and tools
• Present informed offers that take into account customers’ goals, needs, and recent activity
• Keep accounts in compliance with the licenses that were purchased
• Collaborate regularly with the Marketing department to produce effective campaigns
• Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight
• Follow upsell and expansion playbook to work an account from qualified to closed
• Collaborate with the Customer Retention Manager and the rest of the CS team to build pipeline and close deals
• Travel to customer events; approximately 1-3 events per quarter

• **Responsibilities: **As the Manager of Professional Services, you will:**
• - Provide direct leadership, coaching, and professional development for the Project Engineering team, ensuring high engagement and technical excellence while scaling the program to support organizational growth.
• - Manage team capacity and project assignments to ensure on-time delivery of high-quality master facility planning, facility assessments, and capital plans across a diverse portfolio of clients.
• - Establish and maintain standardized methodologies for site surveys, data capture, and technical reporting to ensure consistency and accuracy across all team deliverables.
• - Work closely with the Chief Customer Officer to align engineering services with company growth goals, customer retention strategies, and product development.
• - Continuously refine the "FCA playbook," identifying opportunities to use technology and data tools to increase the efficiency of field assessments and report generation.
• - Partner with Sales and Customer Success to scope complex engagements, acting as a high-level technical lead during pre-sales discovery or for "at-risk" strategic accounts.
• - Act as the voice of the engineering team to the Product and Engineering departments, translating field trends and customer feedback into actionable features for the FMX platform.
• - Define and track key performance indicators (KPIs) for the team, including project margins, delivery timelines, and customer satisfaction scores.
• - Oversee the tools, software, and equipment utilized by the field team, ensuring safety oversight and that they have the resources needed to perform assessments safely and effectively, including vertical or high-access inspections.