Manager

• **As the Enterprise Customer Outcome Manager, you will:**
• - Serve as the primary strategic advisor to enterprise accounts post-implementation
• - Own the overall customer relationship and ensure adoption, retention, and satisfaction
• - Deliver and lead quarterly business reviews with key stakeholders and decision-makers
• - Identify upsell and cross-sell opportunities and collaborate with Sales to close them
• - Proactively monitor account health and usage to ensure customers are realizing full value
• - Collaborate with Product, Engineering, and Solutions Engineering to align on strategic goals and support customer projects
• - Maintain detailed and timely records of meetings, touchpoints, and action items in Planhat
• - Act as the internal voice of the customer, advocating for feature requests and enhancements
• - Travel to key customer sites and events (~25% travel)
• - Build executive relationships and serve as a trusted strategic partner across accounts

Enterprise Customer Outcome Manager

Product Marketing

• Develop clear, compelling value propositions and messaging frameworks that differentiate our products and solidify our positioning in a crowded market.
• Lead end-to-end go-to-market (GTM) execution and product launches, coordinating cross-functional teams to ensure consistent delivery across all channels.
• Drive sales enablement by arming our team with the tools they need to win, including pitch decks, case studies, one-pagers, and competitive battle cards.
• Gather deep market intelligence to become the resident expert on our competition and our buyers’ specific purchasing criteria.
• Partner on content strategy by collaborating with the creative team to produce high-impact assets, such as blogs, whitepapers, and videos, that address every stage of the funnel.
• Foster customer advocacy by engaging with users to gather the insights, testimonials, and success stories that validate our product’s value.

Product Marketing Manager

Performance Marketing

• Execute integrated marketing campaigns across various channels, including email, direct mail, social media, and digital advertising.
• Craft engaging and effective email campaigns that resonate with our target audience, leveraging platforms like Marketo.
• Manage multiple campaigns simultaneously, ensuring timely delivery and alignment with overall marketing strategy.
• Work closely with the Senior Manager, Campaign Marketing, and cross-functional teams to ensure cohesive and effective campaign execution.
• Utilize CRM platforms to track and analyze campaign performance, making data-driven recommendations for optimization.
• Maintain an organized workflow, leveraging tools like Asana for project management and task tracking.
• Assist in the development and reporting of key performance indicators (KPIs) to measure the success and impact of campaigns.

Marketing Campaign Manager

Product Manager

• Focus on key accounts and integrations.
• Maintain a prioritized list of key account needs.
• Partner with Sales, Customer Success, and key customers for requirement gathering.
• Translate customer needs into structured solutions.
• Support integration scoping and document clearly.
• Collaborate with Engineering and project management on scoped work.
• Track deadlines and commitments for key accounts.
• Identify "quick win" approaches and propose strategic changes.
• Build internal documentation for solution design.

Associate Product Manager

• Maintain a clear, prioritized list of problems, opportunities, and bets across target new markets.
• Describe market and customer problems in simple, concrete language.
• Lead discovery for new markets and use cases.
• Conduct structured market, customer, and competitive research.
• Define clear problem statements, target personas, and success metrics.
• Develop and champion product vision, narratives, and roadmaps.
• Work with Design and Engineering to translate validated concepts into MVPs.
• Run lean experiments, beta programs, and early-access pilots.
• Evaluate and compare potential new-market offerings.
• Partner with Sales, Marketing, and Customer Success for go-to-market plans.
• Establish and track KPIs and revenue targets for each new-market initiative.
• Ensure learnings from new markets feed back into core product decisions.

FMX

Enterprise Customer Outcome Manager

Product Marketing Manager

Marketing Campaign Manager

Associate Product Manager

Senior Product Manager