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Technical Support Specialist Intern
FMXTechnical Support Specialist Intern assisting with customer integrations and support services in the Customer Success team at FMX. Working remotely to influence product direction and company strategy.
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Configure integrations via 3rd party software
- Manage projects end to end
- Manage customer communication about projects
- Keep management informed of progress
Requirements
What you’ll need- Tech-savvy and motivated to learn a new product quickly
- Basic understanding of Prismatic, Azure Table Storage, or similar platform
- Moderate knowledge of REST APIs
- Provide exceptional customer service for integration troubleshooting issues
- Adhere to SLAs set for the project
- Maintain a high level of customer satisfaction through professional and courteous service
- Work closely with the Manager, Support Services to adhere to project goals and timeline
- Work cross-functionally across Customer Success Support and Retention teams, as well as with the Engineering team
- Able to work up to 20 hours/week
- Can start immediately and be available through August 1
Benefits
Comp & perks- You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
- Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
- You can wear jeans and tees: Feel free to keep it casual, we do.
- You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
REST APIsAzure Table Storageintegration troubleshooting
Soft Skills
customer communicationproject managementcustomer serviceprofessional servicecourteous servicecross-functional collaboration