Flourish Health

Financial Planning and Analysis

• Create real visibility into burn, runway, and unit economics.
• Own budgets, business financial models, and forecasts.
• Work alongside a Fractional CFO to prepare monthly financials.
• Identify and implement process improvements to strengthen accuracy, scalability, and automation of financial reporting.
• Own accounting/controller responsibilities and oversight.
• Own and manage the tax process across our MSO/PC structure.
• Own billing and collections, end-to-end.
• Drive efforts to close the gap in the difference between net and gross revenue by owning billing analysis.

Director of Strategy, Finance

Operations

• Build the operating systems that allow Flourish to scale while preserving the culture, quality, and humanity that define our care.
• Partner closely with leaders across the company to identify bottlenecks before they emerge and strengthen the operating model.
• Lead the People Operations function, ensuring a warm, proactive talent pipeline and exceptional employee experience.
• Lead Clinical Operations to ensure care teams have the operational infrastructure needed to deliver exceptional care.
• Oversee Licensing, Compliance & Credentialing functions ensuring the ability to operate safely across the country.
• Measure success through employee Net Promoter Score (eNPS), recruiting velocity, and compliance excellence.

VP, Operations

Growth Marketing

• Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health’s mental health services.
• Screen potential patients for eligibility and be able to navigate challenging conversations well.
• Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible.
• Complete follow-up phone calls as needed to ensure patient readiness and understanding of services.
• Make calls to reschedule consultations as necessary, accommodating patients' schedules.

Growth Associate – Part Time

• Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up
• Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members
• Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation
• Request, receive, upload, and organize medical records and supporting clinical documentation
• Create and maintain patient folders, records, and documentation systems in accordance with organizational standards
• Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments
• Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed
• Support appointment scheduling and administrative coordination across the admissions team as needed
• Complete data entry and documentation tasks with a high degree of accuracy and attention to detail
• Support special projects and administrative needs as assigned

Admission Operations Associate

Patient Coordinator

• Partner with families between scheduling and intake to ensure they are prepared for their appointment and understand what to expect
• Conduct reminder calls, texts, and outreach using creative engagement strategies designed to increase appointment attendance and reduce no-show rates
• Educate families about Flourish's services, treatment model, and admissions process
• Support patients and caregivers with downloading, setting up, and navigating the Flourish app
• Assist families with completing pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys
• Request, collect, and track guardianship documentation and other required records needed prior to admission
• Identify and proactively address barriers that may impact attendance, engagement, or readiness for care
• Use motivational interviewing and engagement techniques to support families who may be hesitant, overwhelmed, or unsure about treatment
• Coordinate closely with Clinical Admissions Specialists, Clinical Access Specialists, and operational team members to ensure smooth handoffs and timely progression through the admissions process
• Track outreach efforts, documentation, and readiness milestones in accordance with organizational standards
• Monitor upcoming appointments and prioritize outreach efforts to maximize clinician utilization and appointment attendance
• Contribute ideas, workflows, and process improvements aimed at improving show rates, patient engagement, and operational efficiency
• Support administrative and operational projects as needed

Senior Patient Access Coordinator

General

• Frequent travel to patients’ homes to support their engagement with our virtual clinic, on average 3–4 days of travel per week to patients living within your geographical region.
• Willingness to drive long distances if needed, including travel that may require an overnight stay when travel exceeds 4 hours of one-way driving.
• Provide coverage for Mental Health Guides as needed; responsibilities below:
• Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach
• Understand that as a growing clinic, there will be workflow changes and take changes in stride with adaptability, being able to prioritize and reprioritize when things change
• Be a steadfast, caring, and non-judgmental presence, walking alongside patients/families as they live with a serious mental health condition while navigating life’s everyday challenges
• Co-develop and support adherence to individualized care/engagement plans that support each patient’s self-identified needs and goals
• Utilize app-based messaging and phone calls as primary means of engagement to meet patient and family member needs
• Identify needs and provide mental health advocacy for patients in a variety of areas, such as school or work
• Be an active participant in a multidisciplinary team of clinicians, doctors, and advocates supporting each patient and family; lead care coordination to include scheduling and communication for clinical appointments
• Act as a conduit to a patients’s full care team; proactively identify needs for additional support and/or resources, and facilitate connection to the appropriate care team provider
• Maintain a working vehicle in order to provide quality patient care through in-home visits. Please note that the role and responsibilities may evolve over time with our clinical model.

Adolescent Mental Health Support – Travel Guide

• Frequent travel to patients’ homes to support their engagement with our virtual clinic, on average 3–4 days of travel per week
• Drive long distances if needed, including travel that may require an overnight stay when travel exceeds 4 hours of one-way driving
• Provide coverage for Mental Health Guides as needed
• Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach
• Adapt to changing workflows as the clinic grows
• Be a steadfast, caring, and non-judgmental presence for patients/families
• Co-develop and support adherence to individualized care/engagement plans
• Utilize app-based messaging and phone calls as primary means of engagement
• Identify needs and provide mental health advocacy for patients in various areas
• Act as a conduit to a patient’s full care team; proactively identify needs for additional support and/or resources
• Maintain a working vehicle in order to provide quality patient care through in-home visits.

Adolescent Mental Health Support, Travel Guide

• Complete brief mental health assessments, triage, and obtain collateral clinical information for adolescents, young adults, and families via telehealth
• Complete timely, high-quality documentation and follow-up for each clinical interaction
• Determine clinical fit, risk level, and appropriate next steps—within Flourish or through external referrals
• Serve as the clinical subject matter expert on state-specific contracts, admission pathways, eligibility requirements, and referral processes
• Communicate with referral sources, managed care organizations, state agencies, juvenile justice programs, child welfare agencies, and other external stakeholders to coordinate admissions and ensure timely progression through the intake process
• Track and manage contract-specific admission requirements, timelines, and documentation needs to support compliance and operational excellence
• Serve as a trusted team resource regarding contract requirements, referral expectations, and complex admission scenarios
• Collaborate closely with multidisciplinary teams including therapists, care advocates, and operations partners
• Use clinical judgment to meet families where they are—motivating engagement while maintaining appropriate clinical boundaries
• Support with covering full-time assessment role PTO and clinical administrative work as needed

Senior Clinical Access Specialist

Recruitment

• Build and maintain a thoughtful, welcoming candidate experience with a commitment to inclusive and equitable screening & interview best practices
• Own day-to-day recruiting coordination for Carepod staffing roles, including scheduling screens and interviews, confirming availability, and communicating next steps clearly and promptly
• Build warm pipelines across states where Flourish provides care through proactive sourcing, outreach, referral engagement, and relationship management
• Conduct initial candidate screens and assist with structured interview workflows to evaluate role fit and core competencies
• Support therapist hiring by verifying licensure status, state eligibility, and role-specific clinical requirements
• Partner with departmental leadership to clarify role needs, interview plans, and hiring priorities
• Maintain accurate, up-to-date records in our applicant tracking system (ATS)
• Help improve recruiting processes by documenting workflows, updating templates, and identifying opportunities to reduce friction for candidates and hiring teams
• Track and report on basic recruiting activity and funnel metrics to support continuous improvement
• Support additional duties and projects as assigned across the People Ops department

Talent Acquisition Associate

Events

• Plan and execute company-wide and team-specific offsites from concept through onsite logistics and post-event feedback.
• Create run-of-show materials, coordinate vendors, and ensure inclusive participation for in-person and remote attendees.
• Manage hotel accommodations, outings, menu coordination as well as on-site logistics in partnership with the Director of People Operations.
• Curate every event, with relevant stakeholder feedback, to grow the culture of Flourish’s teams and to create meaningful avenues for connection and team development.
• Manage travel budgets and processes, fielding inquiries or specific travel requests in alignment with Flourish guidelines.
• Own and evolve celebrations such as work anniversaries, key milestones, and peer recognition opportunities.
• Build a year-round calendar of training, development, and wellness events in partnership with the Director of People Ops and in support of the clinical programming team.
• Create a mix of live sessions (workshops, panels, etc.) and asynchronous experiences (self-paced modules, guided challenges, team chat discussion prompts).
• Monitor attendance and engagement trends across events and experiences.

Director of Strategy, Finance

VP, Operations

Growth Associate – Part Time

Admission Operations Associate

Senior Patient Access Coordinator

Adolescent Mental Health Support – Travel Guide

Adolescent Mental Health Support, Travel Guide

Senior Clinical Access Specialist

Talent Acquisition Associate

Manager, Culture & Events

Growth Associate

Growth Associate – Part Time