Flourish Health

Events

• Plan and execute company-wide and team-specific offsites from concept through onsite logistics and post-event feedback.
• Create run-of-show materials, coordinate vendors, and ensure inclusive participation for in-person and remote attendees.
• Manage hotel accommodations, outings, menu coordination as well as on-site logistics in partnership with the Director of People Operations.
• Curate every event, with relevant stakeholder feedback, to grow the culture of Flourish’s teams and to create meaningful avenues for connection and team development.
• Manage travel budgets and processes, fielding inquiries or specific travel requests in alignment with Flourish guidelines.
• Own and evolve celebrations such as work anniversaries, key milestones, and peer recognition opportunities.
• Build a year-round calendar of training, development, and wellness events in partnership with the Director of People Ops and in support of the clinical programming team.
• Create a mix of live sessions (workshops, panels, etc.) and asynchronous experiences (self-paced modules, guided challenges, team chat discussion prompts).
• Monitor attendance and engagement trends across events and experiences.

Manager, Culture & Events

Growth Marketing

• Reach out to patients, parents, and caregivers who qualify to introduce them to Flourish Health’s mental health services.
• Screen potential patients for eligibility and be able to navigate challenging conversations well.
• Schedule appointments with patients and their caregivers with the Flourish Clinical Team in the most seamless way possible.
• Complete follow-up phone calls as needed to ensure patient readiness and understanding of services.
• Make calls to reschedule consultations as necessary, accommodating patients' schedules.

Growth Associate

Growth Associate – Part Time

• Plan and execute company-wide and team-specific offsites from concept through onsite logistics and post-event feedback.
• Manage hotel accommodations, outings, menu coordination as well as on-site logistics in partnership with the Director of People Operations.
• Own and evolve celebrations such as work anniversaries, key milestones, and peer recognition opportunities.

Manager, Events – Culture

Operations

• Submit and manage monthly billing claims for all active patients under a bundled rate model
• Ensure accuracy of billing inputs, including patient eligibility, enrollment status, and service periods
• Maintain detailed billing records and audit trails through regular reconciliation processes
• Identify, investigate, and resolve billing discrepancies in a timely manner, including denial and appeals management
• Track billing changes such as pauses, discharges, or plan transitions and ensure accurate adjustments
• Manage different billing systems and claim structures based on the MCO and state specific requirements
• Perform routine audits to ensure billing data aligns with internal systems and source-of-truth records
• Reconcile billing outputs against enrollment, care delivery, and eligibility data
• Collaborate with leadership to validate patient status, authorizations, and billing eligibility
• Partner with Finance on invoicing, reporting, and payment tracking
• Identify opportunities to improve billing workflows, accuracy, and scalability

Billing Operations Associate

Financial Planning and Analysis

• Be the financial voice in the room
• Challenge decisions. Pressure-test plans. Help us see risks and tradeoffs we’re currently missing.
• Own planning and forecasting
• Build and refine the models that drive how we hire, invest, and grow.
• Run scenarios so we can see around corners.
• Turn numbers into decisions
• Improve what’s already in place across FP&A, accounting, and reporting.
• Create real visibility into burn, runway, and unit economics.
• Own billing operations (critical)
• Drive both operational excellence and strategic improvement in how we get paid.
• Partner closely with GTM to understand growth efficiency, state expansion tradeoffs, and how to scale revenue without harming safe patient care.
• Own and manage the tax process across our MSO/PC structure, working with external partners to ensure compliance while optimizing for efficiency as we scale.

Head of Finance

Director

• Manage and supervise the Crisis Managers team day to day
• Oversee all active crisis cases and make sure the right actions are being taken
• Serve as the top escalation point for high-risk or complex situations
• Make real-time decisions during crisis situations when needed
• Ensure staff are following crisis protocols and safety procedures
• Set up and maintain clear supervision systems for all crisis work
• Review crisis cases after they happen and identify what went well and what needs to improve
• Build and improve crisis response workflows and systems so they scale
• Train and coach staff on crisis response, de-escalation, and safety planning
• Partner with clinical and product teams to improve how crisis care is delivered across the platform
• Provide direct patient care in crisis intervention and/or post-crisis stabilization, including brief stabilization sessions or group support, as program needs evolve.
• Step in directly when needed to support high-acuity cases

Director, Clinical Crisis Response – High-Acuity Care Safety

• Own the Growth Strategy: Define and execute patient acquisition and admissions roadmap, aligning with revenue and impact goals.
• Funnel Optimization: Develop and optimize the full patient funnel, including list-based acquisition, clinical outreach to hospitals, case manager referrals, and all other relevant channels.
• SEM/SEO Leadership: Develop and lead all targeted online acquisition channels from start to finish.
• Data & Analytics: Track and understand conversion rates across all major acquisition funnels.
• Collaboration: Partner closely with Product, Operations, and Clinical leaders to ensure a seamless and high-quality patient journey.
• Operational Support: Support the acquisition process all the way through clinical admissions into Flourish.
• New Market Launches: Work with the leadership team to ensure new states and new contracts are launched effectively.
• Team Leadership: Build and mentor a high-performing growth team, including clinical admissions and patient acquisition.