Admission Operations Associate

Flourish Health

Admission Operations Associate at Flourish Health providing operational support across the admissions journey for underserved populations facing mental health challenges.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $59,000 per yearWebsite

About the role

Key responsibilities & impact

Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up
Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members
Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation
Request, receive, upload, and organize medical records and supporting clinical documentation
Create and maintain patient folders, records, and documentation systems in accordance with organizational standards
Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments
Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed
Support appointment scheduling and administrative coordination across the admissions team as needed
Complete data entry and documentation tasks with a high degree of accuracy and attention to detail
Support special projects and administrative needs as assigned

Requirements

What you’ll need

Bachelor's degree preferred; equivalent experience will be considered
2+ years of experience in healthcare administration, behavioral health operations, patient access, medical records, customer service, administrative support, or a related field
Strong organizational and project management skills
Exceptional attention to detail and ability to manage high volumes of documentation
Excellent written and verbal communication skills
Experience managing multiple priorities and deadlines simultaneously
Comfort navigating changing workflows in a scaling organization
Experience working with electronic health records, patient management systems, or healthcare technology platforms preferred
Ability to maintain confidentiality and handle sensitive information appropriately
Must be 18 years or older
Attendance at 2+ in-person events per year required

Benefits

Comp & perks

401(k) matching
Home Office Stipend
Paid Time Off
Medical, Dental, and Vision Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryDocumentation ManagementMedical Records OrganizationProject ManagementAppointment Scheduling

Soft Skills

Written CommunicationVerbal CommunicationTime ManagementAdaptability