Senior Patient Access Coordinator

Flourish Health

Sr. Patient Access Coordinator at Flourish Health connecting families with mental health treatment and ensuring readiness for intake appointments.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $60,000 - $69,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with families between scheduling and intake to ensure they are prepared for their appointment and understand what to expect
Conduct reminder calls, texts, and outreach using creative engagement strategies designed to increase appointment attendance and reduce no-show rates
Educate families about Flourish's services, treatment model, and admissions process
Support patients and caregivers with downloading, setting up, and navigating the Flourish app
Assist families with completing pre-admission forms, including but not limited to consents, releases of information, and pre-intake surveys
Request, collect, and track guardianship documentation and other required records needed prior to admission
Identify and proactively address barriers that may impact attendance, engagement, or readiness for care
Use motivational interviewing and engagement techniques to support families who may be hesitant, overwhelmed, or unsure about treatment
Coordinate closely with Clinical Admissions Specialists, Clinical Access Specialists, and operational team members to ensure smooth handoffs and timely progression through the admissions process
Track outreach efforts, documentation, and readiness milestones in accordance with organizational standards
Monitor upcoming appointments and prioritize outreach efforts to maximize clinician utilization and appointment attendance
Contribute ideas, workflows, and process improvements aimed at improving show rates, patient engagement, and operational efficiency
Support administrative and operational projects as needed

Requirements

What you’ll need

Bachelor's degree required; experience in behavioral health, healthcare administration, social services, care coordination, patient navigation, or a related field preferred
4-8 years of relevant professional experience in healthcare, behavioral health, customer success, patient engagement, admissions, or care coordination
Experience working directly with patients, families, or caregivers
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Comfort navigating changing workflows in a scaling organization
Experience using technology platforms, telehealth tools, and electronic documentation systems
Demonstrated ability to engage individuals from diverse backgrounds with empathy and professionalism
Must be 18 years or older

Benefits

Comp & perks

401(k) matching
Home Office Stipend
Paid Time Off
Medical, Dental, and Vision Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Pre-Admission Form AssistanceMotivational InterviewingDocumentation TrackingAppointment SchedulingOutreach Strategies

Soft Skills

EmpathyAttention to DetailAdaptability