Five9

Solutions Engineer

• Work directly with sales teams and customers to design secure and reliable network connectivity to Five9’s platform
• Design SIP, VPN, and MPLS network solutions; apply knowledge of routing, VoIP call flows, and Session Border Controllers
• Provide remote and on-site presentations and tailor technical content to audiences from C-level to network engineers
• Conduct discovery: discuss customer requirements, explain technical requirements, complete Sales Discovery checklist
• Document high level network architecture (via Visio/LucidChart) and ensure solutions comply with Five9 Requirements and Recommendations
• Participate in team collaboration and coordinated extra-level solutions; ensure Operations staff understands design and customer expectations
• Answer technical questions, make recommendations, and propose internal process improvements
• Report to Manager of Connectivity Services within Five9’s Professional Services organization
• Travel as required for on-site activities

Solutions Architect, Connectivity

Technical Program Manager

• Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity
• Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs
• Drive program execution and measurable performance; establish governance frameworks over prioritization decisions to ensure alignment with KPIs and business outcomes
• Act as an influential member of a highly integrated team composed of both technical and non-technical members
• Work within a diverse team environment to build and execute work plans and schedules as applicable for program success
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders
• Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations
• Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making
• Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs
• Mentor and coach other TPMs and cross-functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline

Senior Technical Program Manager

Manager

• Maintain strong relationships with existing partners, ensuring they have the necessary tools, resources, and training to sell Five9 successfully
• Work closely with Regional Channel Managers and the TSB Team to enhance the partner experience and drive sales initiatives
• Meet quota of qualified sales opportunities for Five9's US Sales Teams
• Make outbound calls each day and perform additional touch points by e-mail
• Proactively and promptly assist with processing all partner leads
• Effectively articulate the Five9 value proposition by phone and e-mail
• Facilitate post-event engagement and campaign follow-through

Channel Manager, Inside Sales

Sales

• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking and cold-calling
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from personal connections, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience
• Acquire new customers and drive revenue; create a large pipeline quickly
• Engage with C-level stakeholders and manage complex enterprise and transactional deals

Enterprise Sales Director

Technical Writer

• Lead the planning, writing, and maintenance of high-quality, user-facing documentation for audiences of varying technical abilities.
• Manage full documentation lifecycles, from scoping to publishing, while meeting deadlines and quality standards.
• Collaborate with product managers, engineers, and other writers across time zones.
• Develop strong domain knowledge of the product and customer use cases to create accessible and actionable content.
• Ensure documentation aligns with company style guidelines and industry best practices.
• Contribute to process improvements and help evolve documentation strategy to support an expanding global customer base.
• Independently manage high-impact customer-facing documentation projects.

Senior Technical Writer

Customer Success Manager

• Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
• The Director, Majors Customer Success Management will lead a team of Majors Customer Success Managers and develop a team of direct reports in SaaS Customer Success, focusing on driving business outcomes for an assigned deck of in-base customers.
• This position reports to the RVP, Customer Success.
• Lead, mentor, and grow a team of Customer Success Managers, positioning them to succeed in assisting Five9 customers in maximizing their investment in Five9 solutions.
• Anchor CSM performance to Five9’s Global Customer Success OKR framework.
• Ability to successfully manage competing priorities.
• Develop and implement best practices for the Majors Customer Success program and assist your team in shepherding large, complex implementations through go live and ramps.
• Develop and manage collaborative relationships with internal partners including Professional Services, Sales, and Five9 executive staff to help streamline and accelerate onboarding of these customers.
• Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors, ensuring team alignment with customer’s business goals and objectives.
• Develop the team’s understanding of Five9’s products, services, and support processes, understanding customer business goals and objectives, and ensuring Five9 solutions deliver desired outcomes for our in-base customers.
• Execute on existing and develop new strategies to reduce customer churn and increase customer lifetime value.
• Participate in de-escalation calls in support of the CEM and overall project team to ensure that clients understand challenges and how to work around them.
• Ability to recruit and retain “A” players to build highly effective teams.
• Provide strong operational management, reporting, and team skills for managing both a team and customer base.

Director, Majors Customer Success Management

DevOps Engineer

• Spans the Infrastructure Reliability and Platform Engineering domains, with equal responsibility for OpenStack and Rancher-managed Kubernetes environments.
• Lead the lifecycle of both platforms, ensuring scalable, secure, and observable foundations that support mission-critical workloads.
• Define how Five9 builds and runs both OpenStack and Kubernetes platforms at scale, ensuring parity in automation, performance, security, and observability.
• OpenStack: Designing, automating, and operating multi-tenant clusters across Nova, Neutron, Octavia, Manila, Cinder, Ironic, and Glance.
• Kubernetes (Rancher RKE2/K3s): Designing and maintaining bare-metal clusters with GitOps-driven automation (Fleet, Argo CD, Terraform, Helm), optimized for performance and secured with RBAC, network policies, and compliance guardrails.
• Cross-Platform Integration: Enabling interoperability (e.g., Magnum, storage backends, network overlays) and shared observability stacks (Prometheus, Grafana, Loki/EFK).
• Apply SRE principles uniformly across both stacks for capacity planning, high availability, resilience, incident response, and continuous improvement.

Senior DevOps Engineer

Business Analyst

• Join Five9 Professional Services as a Business Analyst on large enterprise and strategic projects.
• Elicit, document and maintain customer business requirements; create use cases, user stories and call/process flowcharts.
• Act as the customer’s proxy/SME to ensure solutions align with business needs and expectations.
• Map customer business requirements to specific Five9 capabilities, considering current contact center platforms.
• Collaborate with Business Consultant, Enterprise Architect, PS Consultants, Program Managers and sales during pursuit.
• Coordinate Five9 integration testing, develop comprehensive test plans, and support Customer User Acceptance Testing.
• Manage and drive customer expectations and understand definition of 'DONE' from customer and Five9 perspectives.

Business Analyst, Global Technical Services

Product Manager

• Define and execute the product strategy for Five9’s Agentic AI portfolio, aligning with company vision and strategic growth objectives.
• Drive the evolution of next-generation AI-powered assistants to surpass traditional IVR/IVA capabilities, integrating LLMs, Retrieval Augmented Generation (RAG), and advanced analytics.
• Conduct deep competitive analysis and act as the go-to expert on the conversational AI and agentic automation market landscape.
• Collaborate with engineering, design, and go-to-market teams to translate strategy into actionable product requirements and prioritized features.
• Develop product positioning, packaging, and pricing strategies to accelerate market adoption.
• Partner with customers, ISVs, and ecosystem partners to gather insights, refine products, and deliver measurable business impact.
• Operate hands-on, moving seamlessly between high-level vision and detailed execution.

Principal Product Manager - Agentic AI

Account Manager

• Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\n• Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\n• As a Senior Analyst Relations Manager, you will support Five9’s strategic AR initiatives. Your role will focus on emphasizing operational excellence, project management, and process efficiency to ensure the analyst program runs smoothly and effectively. Working closely under the direction of the Director of Analyst Relations, the successful candidate will help streamline activities, improve workflows, and maximize impact—all while supporting the broader AR strategy to strengthen industry influence and drive business growth.\n• Five9 has been recognized as a leader by industry analyst firms worldwide. As a senior manager within the Five9 Analyst Relations team, you will develop compelling value propositions, strategic insights, and key differentiators informed by analyst feedback that enhance our impact and reputation in the CX marketplace.\n• Key Responsibilities:\n• Assist in the development and execution of the AR strategy, ensuring operational alignment and efficiency.\n• Support end-to-end management of analyst activities, including scheduling, briefing coordination, content development, and follow-up, with an emphasis on timeliness and quality.\n• Assist in managing relationships with analysts and industry influencers, helping to expand our influence in key markets.\n• Optimize processes, workflows, and reporting mechanisms in partnership with the AR leader to improve productivity and consistency.\n• Coordinate analyst engagements such as briefings, inquiries, and webinars, ensuring alignment with strategic goals and measurable outcomes.\n• Collaborate with product, marketing, and executive teams to prepare analyst content, including RFIs for reports, and marketing materials like videos, blogs, and presentations.\n• Maintain detailed activity calendars, dashboards, and project plans to track progress, identify bottlenecks, and facilitate timely execution.\n• Ensure best practices in process execution and stakeholder communication.\n