Five9

Solutions Architect, Connectivity

Five9

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

CloudDNSSFDCTCP/IPVoIP

About the role

  • Work directly with sales teams and customers to design secure and reliable network connectivity to Five9’s platform
  • Design SIP, VPN, and MPLS network solutions; apply knowledge of routing, VoIP call flows, and Session Border Controllers
  • Provide remote and on-site presentations and tailor technical content to audiences from C-level to network engineers
  • Conduct discovery: discuss customer requirements, explain technical requirements, complete Sales Discovery checklist
  • Document high level network architecture (via Visio/LucidChart) and ensure solutions comply with Five9 Requirements and Recommendations
  • Participate in team collaboration and coordinated extra-level solutions; ensure Operations staff understands design and customer expectations
  • Answer technical questions, make recommendations, and propose internal process improvements
  • Report to Manager of Connectivity Services within Five9’s Professional Services organization
  • Travel as required for on-site activities

Requirements

  • Minimum of 5 years’ experience with network design and/or technical sales support
  • Fluent in English both verbal and written
  • VoIP, TCP/IP, Routing Protocols (BGP, OSPF, EIGRP), DNS
  • Strong understanding of WAN/LAN network technologies including: MPLS, VPN, SIP, RTP
  • Familiarity and knowledge of Wireshark, MTRG, IPSLA, Empirix, HP Openview
  • Awareness and working knowledge of Contact Centre technologies and applications
  • Preference for Salesforce.com experience
  • Strong communication skills (written, verbal, and presentation)
  • Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint and Visio and Salesforce.com
  • Bachelor’s degree or equivalent experience required; additional European languages highly desired
  • High level of professionalism, technical expertise, and outstanding presentation skills
  • Some travel required (mostly via audio and internet conferencing)