Solutions Engineer

• Work directly with sales teams and customers to design secure and reliable network connectivity to Five9’s platform
• Design SIP, VPN, and MPLS network solutions; apply knowledge of routing, VoIP call flows, and Session Border Controllers
• Provide remote and on-site presentations and tailor technical content to audiences from C-level to network engineers
• Conduct discovery: discuss customer requirements, explain technical requirements, complete Sales Discovery checklist
• Document high level network architecture (via Visio/LucidChart) and ensure solutions comply with Five9 Requirements and Recommendations
• Participate in team collaboration and coordinated extra-level solutions; ensure Operations staff understands design and customer expectations
• Answer technical questions, make recommendations, and propose internal process improvements
• Report to Manager of Connectivity Services within Five9’s Professional Services organization
• Travel as required for on-site activities

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