Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity
Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC
Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9’s cloud platform
Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions
Monitor production and development environments, proactively identifying and resolving issues before they impact customers
Contribute to incident response, SRE practices, and continuous improvement efforts to lower MTTD and MTTR
Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure for the next phase of growth

Requirements

8+ years of Software Development Life Cycle experience, preferably in Agile/Scrum environments
5+ years of public cloud experience (GCP or AWS)
3+ years of systems and networking experience
Strong proficiency with Kubernetes, Helm, GKE, and Docker; experience with ArgoCD and GitOps workflows is essential
Experience designing and operating large-scale distributed systems
Proficiency in Python and/or other scripting languages; experience with Go (Golang) is a strong plus
Infrastructure as Code experience with Terraform
Experience with CI/CD tooling including GitLab, Jenkins, Spinnaker, or similar
Familiarity with config management tools such as Ansible, Puppet, or Chef
Experience with Incident Management processes and SRE best practices
Demonstrated ability to independently scope, prioritize, and execute complex infrastructure projects with minimal oversight
Strong verbal and written communication skills
BS in Computer Science or equivalent experience
Experience with SIP telephony (Freeswitch, Asterisk, Kamailio, WebRTC) is a plus.

Benefits

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GoPythonKubernetesHelmGKEDockerTerraformCI/CDGitLabJenkins

Soft Skills

communicationcollaborationproblem-solvingindependent executionprioritization

Certifications

BS in Computer Science