Support Engineer

• Support L3 teams for complex troubleshooting related to critical incidents or crises
• Analyze, Troubleshoot, solve self-assigned tickets escalated by Support L2 teams as defects for IDEMIA Products or Projects
• System ramp up support on customer site
• When on-site upgrade, perform activities of integration, deployment and customer on-site post-support
• Test and integrate software releases/patches
• Performs system integration and validation test including load, performance, high availability, accuracy and security tests
• Investigates issues by analyzing logs during tests execution, reports incidents through configuration management tool and monitors them until closure
• Produces documents that will allow proper installation, testing, operations and administration
• Prepares and provides training for customer, support & maintenance teams
• Supports the Service Delivery team on specific technical requests on integration activities, including implementation duration and timeframe

Senior Software Support Engineer

Solutions Engineer

• Identificar y solicitar al cliente los requerimientos para el despliegue de los productos de manera oportuna.
• Despliegue de los elementos que componen las soluciones / productos de Whitestack.
• Realizar testing de componentes en ambientes virtualizados.
• Realizar pruebas de validación y troubleshooting post-despliegue.
• Colaborar en flujos de trabajo tipo GitOps, con enfoque en automatización y buenas prácticas de ingeniería.
• Elaboración y actualización de la documentación concerniente a la infraestructura del proyecto.
• Análisis y resolución de posibles inconvenientes que se puedan presentar durante la puesta en marcha de los componentes a desplegar.
• Canalizar solicitudes de clientes respecto a funcionalidades de productos hacia las distintas áreas internas correspondientes.
• Contribuir a las mejoras de los productos.

Cloud Integration Engineer

Backend Engineer

• Contribute to the development of cloud-native products and services.
• Learn and collaborate with the team to design and implement the product roadmap.
• Support cloud infrastructure deployments using our client's products, including troubleshooting and problem resolution.
• Continuously monitor and improve the performance, scalability, and reliability of our product line.

SMTS – Backend Engineer

Systems Engineer

• Support of IT systems
• Incident analysis, troubleshooting and problem solving
• Access management
• Patch management, OS and application updates and upgrades
• Create and maintain technical documentation
• Participating in the preparation and implementation of new projects
• Contribute during design and implementation of new projects
• Work closely with our colleagues in Netherlands

Linux Systems Engineer

• Work with the customer Account Executive, Sales Specialist, and Solution Architect to identify challenges and blockers to adoption of OpenShift or OpenStack as an infrastructure platform, as well as consumption within new and existing customer accounts.
• Interface with regional sales engineering for account planning and GTM as needed.
• Plan, design and execute tailored solutions which will effectively address the above, leveraging additional support and resources from Red Hat as required.
• Identify and partner with customer champions, acting as an advocate within both their line-of-business and application development teams, as well as within Red Hat.
• Work closely with the product team, providing feedback on both the services and underlying platforms they are running on.
• Assist leadership with evolving our Go-To-Market strategy for OpenShift on bare metal adoption, including OpenShift Virtualization and OpenStack.
• Facilitate pre and post-sales activities including technical deep dives, proofs of concept, “bake-offs,” internal “DevOpsDays” events, virtualization roadshows, application portfolio reviews, etc.
• Execute community outreach and customer advocacy activities.

Senior Virtualization Specialist, Solutions Architect – Cross Segment

DevOps Engineer

• Collaborate with Technology Infrastructure teams to build and operate reusable, cloud-native platforms that abstract complexity and accelerate delivery while incorporating reliability from design through operations.
• Work with business units and technical teams to improve application availability, observability, and reliability as our business applications are migrated to the Private Cloud.
• Enhance platform reliability through automatic problem detection, self-healing systems, and well-architected notification and escalation protocols.
• Use SLOs, SLIs, and KPIs to guide prioritization, measure impact, and drive continuous improvement.
• Eliminate toil using intelligent automation and agentic workflows.
• Conduct blameless retrospectives and share learnings across the organization.
• Foster a culture of ownership, positive thinking, and continuous learning while remaining grounded in practicality, experimentation, and engineering excellence.
• Integrate DevSecOps, zero-trust principles, and policy-as-code into every pipeline.
• Produce and promote Architecture Decision Records (ADRs) and Cloud Well-Architected Frameworks that our business units can adopt to improve our technology standardization.
• Maintain 24x5 active coverage with seamless regional handoffs and weekend escalation protocols.

Site Reliability Engineer

Full-stack Engineer

• Design, code, test, debug and document new and existing components to ensure that software meets business, quality and operational needs.
• Align development teams to a shared technical direction and partners with those teams in elaborating the Solution and its interfaces.
• Work with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of enablers.
• Build high quality code following unit testing and test-driven development.
• Establish critical NFRs at the solution level, participate in the definition of others.
• Drive and participate in code and document reviews, mentoring team in best practices.
• Collaborate with peer organizations, dev ops, support organizations on technical issues and provide guidance.
• Interpret and translate business needs to technical requirements and accurate estimates.
• Evaluate and recommend tools, technologies and processes to ensure the highest quality and performance is achieved.
• Work with team to troubleshoot code level problems quickly and efficiently.
• Apply deep technical expertise to resolve challenging programming and design problems.
• Focus on scalability, security and availability of all applications and processes.
• Contribute to the design and architecture to enable secure, scalable and maintainable software.
• Contribute to technical roadmap and technical debt elimination, balancing time, resources, and quality constraints to achieve business and strategic goals and requirements.
• Support Catalog daily release activities.
• Understand and enhance the Catalog model - Oracle ATG, Commerce Tools, Amdocs Catalog One.
• Work on application delivery, subject matter expertise in building Java-based high-volume/high-transaction e-commerce applications.
• Build web applications using Java, Spring and REST.
• Perform tuning and application monitoring.
• Work on architecture and design of systems using Micro services architecture.
• Work with cloud technologies including AWS, Azure, OpenStack, Docker, Kubernetes, Ansible, Chef and Terraform.
• Work on build and CICD technologies: GitHub, Maven, Jenkins, Nexus and Sonar.
• Work with Unit and Function testing using Junit, Spock, Mockito/JMock, Selenium, Cucumber, SoapUI and Postman.
• Work on Unix, Linux and command line.

Senior Software Engineer

• Design, code, test, debug and document new and existing components
• Align development teams to a shared technical direction
• Collaborate with portfolio stakeholders, Solution and Enterprise Architects
• Build high quality code following unit testing and test-driven development
• Participate in code and document reviews
• Troubleshoot code level problems quickly and efficiently
• Interpret and translate business needs to technical requirements
• Evaluate and recommend tools, technologies and processes
• Contribute to the design and architecture to enable secure, scalable and maintainable software
• Work on application delivery for Java-based high-volume/high-transaction e-commerce applications
• Build web applications using Java, Spring and REST
• Perform tuning and application monitoring
• Work on architecture and design of systems using Microservices architecture
• Utilize cloud technologies including AWS, Azure, OpenStack, Docker, Kubernetes, Ansible, Chef and Terraform.

• Responsible for transforming business requirements into comprehensive technical solutions by leveraging expertise in software, platforms, networks, and cloud technologies
• Leading the design, development, and integration of end-to-end systems, ensuring they meet functional, performance, and reliability standards through rigorous engineering analysis
• Translating core business and architectural requirements into final technical solutions, encompassing platforms, networks, software, and cloud services
• Defining subsystems, their interfaces, and allocating responsibilities to ensure cohesive integration and deployment
• Conducting in-depth functional, performance, and reliability assessments using advanced engineering models and software development methods across the technology stack
• Supporting application components and subsystems, ensuring they meet specifications and integrate smoothly within the overall architecture
• Guiding development teams by making critical design decisions and ensuring alignment with technical direction
• Establishing and enhancing the Continuous Delivery Pipeline by participating in planning, definition, and high-level system design
• Exploring and evaluating different implementation alternatives to optimize delivery and support rapid, reliable deployment of new features
• Planning and preparing the technical infrastructure needed for future business features and capabilities
• Developing the Architectural Runway to support ongoing innovation and scalability
• Working closely with portfolio stakeholders, solution architects, and enterprise architects to develop, analyze, and realize technical enablers
• Facilitating effective communication and coordination among teams to align with project objectives
• Engaging in project planning, system and solution demonstrations, and retrospective workshops, ensuring project milestones are met and continuous improvement practices are followed
• Understanding and assisting with the architectural integration of external components, systems, and platforms, ensuring seamless interoperability within the solution
• Designing and automating solutions for disaggregated architectures, focusing on enhanced cloud-based connectivity and network fabric elements
• Delivering modular, configuration-driven software to improve service delivery and assurance automation

Lead System Engineer

• Improve on monitoring, observability and performance of deployed systems.
• Design, deploy, and manage OpenStack-based cloud environments.
• Develop and maintain automation scripts and playbooks using Python, Ansible, and GitHub Workflows.
• Implement and optimize CI/CD pipelines for infrastructure and application delivery.
• Support containerization initiatives (e.g., Docker, Kubernetes).
• Troubleshoot and resolve issues in cloud and automation workflows.
• Collaborate with development, operations, and security teams.
• Share best practices and improve processes within and across teams.
• Participate in on-call and operational support as needed.
• Mentor junior engineers.

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Senior Software Engineer

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