Strategic Solutions Engineer
Cresta
Principal Product Manager - Agentic AI
Five9
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $138,900 - $343,700 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Define and execute the product strategy for Five9’s Agentic AI portfolio, aligning with company vision and strategic growth objectives.
- Drive the evolution of next-generation AI-powered assistants to surpass traditional IVR/IVA capabilities, integrating LLMs, Retrieval Augmented Generation (RAG), and advanced analytics.
- Conduct deep competitive analysis and act as the go-to expert on the conversational AI and agentic automation market landscape.
- Collaborate with engineering, design, and go-to-market teams to translate strategy into actionable product requirements and prioritized features.
- Develop product positioning, packaging, and pricing strategies to accelerate market adoption.
- Partner with customers, ISVs, and ecosystem partners to gather insights, refine products, and deliver measurable business impact.
- Operate hands-on, moving seamlessly between high-level vision and detailed execution.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA or equivalent is a plus.
- 9+ years in SaaS product management with expertise in Conversational AI, LLMs, NLU, ML, and RAG technologies.
- Strong focus on user experience and integrating UX best practices into AI product design.
- Proven record of leading successful product launches in AI or automation.
- Excellent analytical, problem-solving, and decision-making skills, including experience with beta programs, A/B testing, and user-driven product iteration.
- Outstanding collaboration skills with the ability to influence across global, cross-functional teams.
