Five9

Senior Analyst Relations Manager

Five9

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $83,500 - $200,600 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.\n
  • Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.\n
  • As a Senior Analyst Relations Manager, you will support Five9’s strategic AR initiatives. Your role will focus on emphasizing operational excellence, project management, and process efficiency to ensure the analyst program runs smoothly and effectively. Working closely under the direction of the Director of Analyst Relations, the successful candidate will help streamline activities, improve workflows, and maximize impact—all while supporting the broader AR strategy to strengthen industry influence and drive business growth.\n
  • Five9 has been recognized as a leader by industry analyst firms worldwide. As a senior manager within the Five9 Analyst Relations team, you will develop compelling value propositions, strategic insights, and key differentiators informed by analyst feedback that enhance our impact and reputation in the CX marketplace.\n
  • Key Responsibilities:\n
  • Assist in the development and execution of the AR strategy, ensuring operational alignment and efficiency.\n
  • Support end-to-end management of analyst activities, including scheduling, briefing coordination, content development, and follow-up, with an emphasis on timeliness and quality.\n
  • Assist in managing relationships with analysts and industry influencers, helping to expand our influence in key markets.\n
  • Optimize processes, workflows, and reporting mechanisms in partnership with the AR leader to improve productivity and consistency.\n
  • Coordinate analyst engagements such as briefings, inquiries, and webinars, ensuring alignment with strategic goals and measurable outcomes.\n
  • Collaborate with product, marketing, and executive teams to prepare analyst content, including RFIs for reports, and marketing materials like videos, blogs, and presentations.\n
  • Maintain detailed activity calendars, dashboards, and project plans to track progress, identify bottlenecks, and facilitate timely execution.\n
  • Ensure best practices in process execution and stakeholder communication.\n

Requirements

  • 5-7 years of analyst relations, corporate communications, or related experience, preferably within a SaaS or high-tech environment.\n
  • Strong project management, organizational, and process optimization skills.\n
  • Experience in supporting strategic programs and managing multiple initiatives.\n
  • Excellent communication and stakeholder management abilities.\n
  • Strong business acumen with a focus on professionalism, trust, and integrity.\n
  • Proficiency with AR tools, project management software, and analytics platforms.