Five9

Full-stack Engineer

• Designing, developing, and maintaining the Studio software solution—a drag-and-drop flow builder and execution engine that integrates multiple channels such as voice, SMS, and chatbots with the Five9 contact center voice solution.
• Software design and development, testing, and documentation across backend, frontend, and interaction management platforms to deliver end-to-end features.
• Collaborate closely with product owners and designers to expand functionality and create high-quality user interfaces.
• Take operational ownership for service performance and quality (including participating in on-call rotations).
• Explore cutting-edge technologies and work with product teams to bring innovative ideas to market.

Senior Software Engineer

Affiliate Manager

• Design, develop, and curate onboarding and ongoing learning content, including e-learning (Articulate 360), microlearning, presentations, and resources aligned to business needs.
• Coordinate and deliver new-hire onboarding and orientation sessions, including logistics, scheduling, global calendars, and content updates.
• Support learning programs end-to-end, including project coordination, communications, surveys, and continuous improvement based on learner feedback and effectiveness metrics.
• Support administration of the Learning Hub (LMS/LXP), including system configuration, content management, data integrity, integrations, and vendor coordination.
• Administer and track mandatory compliance training, ensuring timely completion, accurate records, audit readiness, and alignment with Legal, Compliance, and HR requirements.
• Assist in maintaining dashboards and reports to measure learning participation, effectiveness, and compliance, translating data into actionable insights.
• Guide users in accessing plans and role-based pathways, providing guidance on navigating learning platforms and curated content and increasing adoption.
• Support learners and escalate complex issues for employee inquiries, managing support tickets, troubleshooting issues, and partnering with HR, IT, and vendors for resolution.
• Develop and maintain self-service resources (FAQs, job aids, knowledge articles) to improve learner experience and reduce support volume.

Learning & Development Partner

Program Manager

• Support program coordination under guidance for global talent management and learning initiatives, including engagement surveys, performance, and talent cycles, learning launches, and enablement programs.
• Develop and maintain project plans, communications, timelines, dependencies, and risk logs, identifying and escalating risks and supporting plan adjustments to support on-time, high-quality delivery across multiple workstreams.
• Assist with system (Culture Amp/Degreed) configurations and readiness activities in partnership with L&D, HRIS, IT, and vendors to support program execution.
• Partner closely with Talent, L&D, People Partners, HR Operations, and IT to align roles, responsibilities, and deliverables.
• Participate in working sessions, and provide updates, to support clarity, progress, and timely issue resolution across stakeholders.
• Manage vendor coordination for surveys, platforms, or external support tied to program delivery.
• Support communication and training logistics related to talent and learning programs, ensuring audiences receive the right information at the right time.
• Assist in creating enablement materials, including toolkits, FAQs, timelines, and reference guides.
• Ensure consistent messaging and change readiness across global audiences.
• Help monitor metrics, milestones, and collect feedback to assess effectiveness and identify improvement opportunities.
• Support program reviews as needed to capture lessons learned and recommend enhancements for future cycles.
• Maintain templates and suggest improvements to improve scalability and repeatability of talent and learning programs.

Program Manager – Talent and Learning

Learning and Development

• Champion a culture of continuous learning by promoting self-directed development, knowledge sharing, and growth across the organization.
• Consult and partner with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives aligned to business objectives.
• Stay current on L&D trends, best practices, and emerging technologies, integrating relevant approaches into learning strategies and program design.
• Oversee the design and delivery of learning programs, including new-hire onboarding, employee development, and compliance training, ensuring quality and consistency.
• Guide the creation and curation of engaging, relevant learning content, leveraging modern, scalable instructional design approaches across virtual, in-person, and hybrid environments.
• Build and manage relationships with external vendors and partners to extend internal capabilities and deliver specialized learning solutions.
• Evaluate program effectiveness using learner feedback, assessments, and performance metrics, driving continuous improvement and data-informed enhancements.
• Collaborate cross-functionally to ensure learning initiatives are integrated with broader people and business programs.
• Drive a cohesive learning ecosystem, ensuring learning systems and platforms work together to deliver a seamless and positive employee experience.
• Provide strategic oversight of learning systems (e.g., Degreed, Docebo), partnering with IT and other stakeholders on governance, enhancements, reporting, and adoption.
• Coach, develop, and support L&D team members, setting clear expectations and ensuring high-quality delivery of onboarding and e-learning solutions.
• Review metrics, learner insights, and program outcomes to guide team priorities, inform decisions, and recommend continuous improvements.

Manager, Learning and Development

Technical Program Manager

• Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity.
• Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs.
• Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes.
• Act as an influential member of a highly integrated team composed of both technical and non-technical members.
• Work within a diverse team environment to build and execute work plans and schedules as applicable for program success.
• Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders.
• Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations.
• Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making.
• Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs.
• Mentor and coach other TPMs and cross-functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline.

Senior Technical Program Manager

Technical Writer

• Develop and maintain clear, user-centric documentation for end-users and administrators with varying technical backgrounds.
• Collaborate with subject matter experts (SMEs) across global teams to gather technical information and update documentation based on new product features.
• Work with senior technical writers to plan and deliver documentation projects, from drafting content to SME and peer reviews, through final publishing on our website.
• Ensure all content meets company style guidelines and industry best practices.
• Continuously improve content structure, clarity, and usability based on feedback and analytics.

Sales

• Provide day-to-day management and strategic leadership to a team of Commercial Net New Account Executives
• Develop and execute operational strategies to ensure team meets monthly, quarterly, and annual quotas
• Recruit, coach, train, and develop a team of talented Net New Sales professionals
• Deliver and communicate ROI for prospects throughout the sales process
• Assist team in identifying, qualifying, and closing prospects
• Ensure timely and successful delivery of solutions according to customer needs

Director of Commercial Sales

Analyst

• Act as a sales-facing subject matter expert on process, policy, and pricing related matters
• Assist sales teams in creating and positioning complex orders
• Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Finance, Order Management, Legal, Product Marketing, etc.)
• Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required fields
• Process and manage order fulfillments in Salesforce in accordance with executed contracts and orders
• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
• Ability to read and interpret business terms and conditions
• Act as a system power user for all SFDC and answer questions before escalating for assistance
• Drive business process improvements and initiatives; support best practice efforts in the Quote to Cash processes
• Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
• Active involvement and support for special projects as needed
• Help ensure Best Practices are being implemented

Deal Desk Analyst

Cloud Engineer

• Design, implement, and automate components of large-scale distributed cloud systems.
• Implement and support PAM solutions primarily on OpenStack, ensuring secure and reliable access management.
• Build tools, automation, and workflows to improve availability, scalability, latency, and operational efficiency.
• Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
• Monitor production and development environments and implement preventive and corrective measures to ensure platform reliability.
• Participate in incident response, debugging, and root cause analysis for production issues.
• Collaborate across teams to deliver consistent and reliable solutions aligned with.
• Document designs, operational procedures, and troubleshooting guides clearly and effectively.
• Contribute to improvements in reliability metrics such as availability, MTTD, and MTTR.

Senior Cloud Platform Engineer

Data Engineer

• Design, construct, test, and maintain highly scalable data management systems.
• Ensure systems meet business requirements and industry practices.
• Integrate new data management technologies and software engineering tools into existing structures.
• Work with messaging systems and data pipelines.
• Employ a variety of technologies and tools to marry systems together.
• Drive the improvements on data reliability, efficiency, and quality.

Data Engineer II

People Operations

• Translate business goals into People programs and actions
• Be a trusted advisor to EMEA and LATAM leaders and functional People Partners. Provide guidance on organizational design, workforce planning, and change management
• Use data insights to identify trends and develop recommendations for the regions
• Oversee the employee lifecycle across Portugal, UK, Germany, Spain, and Colombia, partnering with the Legal team to ensure compliance with local labor regulations
• Provide day to day counsel on employee retention, engagement, and performance concerns. Conduct investigations and provide resolutions that mitigate risk and uphold our company values
• Adapt corporate People programs and philosophies to the regional context
• Conduct business analysis and make recommendations to improve People programs, processes, and policies. Use expertise to guide operational decisions across the organization
• Manage People Partner(s) in the EMEA region, fostering their professional growth
• Foster a high accountability and service forward culture within the People Partner team
• Enable a high performance culture
• Champion culture enhancing initiatives and drive internal People communications
• Oversee immigration function for the EMEA region

Senior People Manager

Controller

• Manage the reporting of accurate financial statements in accordance with generally accepted accounting principles (GAAP).
• Prepare consolidation and monthly and quarterly fluxes.
• Manage aspects of the month-end close process, including reviewing journal entries and reconciliations and ensuring the general ledger is complete, accurate and closed timely and in accordance with internal and external reporting requirements.
• Ensure compliance with internal and financial accounting policies and procedures.
• Collaborate with other departments to ensure accurate and timely financial reporting.
• Manage and direct international subs, including oversight and review of annual statutory audits and tax compliance.
• Liaise with the external auditors for quarterly reviews and annual audits and coordinate preparation of audit schedules.
• Support and drive process improvement.
• Prepare ad hoc financial analyses as needed.

Assistant Controller

Payroll

• Oversee teams of domestic and international payroll.
• Design and implement workflow and internal controls to ensure all payroll transactions are processed accurately, timely and in compliance with International, federal and local, state, country specific laws and regulations; and substantiated by sufficient set of underlying documentation and support.
• Oversee full-cycle processing and accounting of US and International payroll for 1,500+ employees in US, Canada, UK and Europe and all off-cycle payroll as deemed necessary.
• Manage partnership with Ultimate Software (UKG), Papaya and Deel to optimize system functionality and exploit opportunities for process automation.
• Recruit and develop the best-in-class talent that will be subject matter experts and points of contact for all internal and external payroll inquiries.
• Develop and execute a strategic plan to scale and optimize the global payroll administration that can support the headcount growth each year and in new geo territories.
• Coordinate regional efforts towards global process standardization while allowing local flexibility when required.
• Monitor the latest payroll and wage laws and regulations to maintain tax and benefits compliance around deductions, withholdings, garnishments, classifications, employee mobility tracking, etc.
• Ensure quarterly and annual filings and reports are reviewed, approved and filed timely and accurately (941s, W2s, 1042s, etc.).
• Participate in designing and implementing internal controls and documentation in accordance with SOX and International/Federal/State compliance requirements.
• Support the corporate accounting team by participating in month/quarter/year-end financial closing activities as well as external audits: Payroll journal entries, payroll and benefits related account reconciliations.
• Actively engage with cross functional leadership to keep abreast of the business objectives, priorities and strategies to enable collaborative and supportive relationships as well as provide value added services to each other.
• Lead, coach, mentor and train the team; take an active interest in their growth and develop the next generation of leaders.
• Lead or assist on special tasks and projects as needed (e.g. external/statutory/compliance audits and filings, entity set up, system implementation, etc.).
• Other duties as assigned.

Director, Global Payroll

• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking and cold-calling
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from personal connections, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Enterprise Sales Director

Procurement

• Lead the drafting, review, redlining, and negotiation of a wide range of commercial agreements, including NDAs, Master Service Agreements (MSAs), Statements of Work (SOWs), DPAs (Data Processing Agreement) and related amendments.
• Partner with business stakeholders to define sourcing requirements, develop procurement strategies, and ensure alignment with business objectives and timelines.
• Own and drive commercial negotiations with suppliers to secure optimal pricing, payment terms, service levels, delivery schedules, and contractual protections.
• Experience negotiating SaaS, Data Center, AI, Hardware, and Contingent Services contracts. History of stellar cost saving achievement.
• Collaborate with Legal, Compliance, and Infosec to ensure agreements meet operational, financial, security, privacy, and compliance requirements.
• Ensure procurement activities and contracts adhere to internal policies and applicable federal and state requirements; proactively identify and mitigate contractual and supplier risks.
• Maintain accurate documentation of contract activity, approvals, negotiation positions, and final terms to support audit readiness and ongoing contract administration.
• Support supplier onboarding and relationship management; measure and monitor supplier performance against contract SLAs/metrics and initiate corrective actions when needed.
• Contribute to departmental goals by identifying sourcing opportunities and driving measurable cost savings and value improvements through competitive sourcing and effective negotiation.
• Support resolution of contractual disputes and supplier performance issues, ensuring clear remedies, escalation paths, and appropriate stakeholder alignment.