Five9

DevOps Engineer

• Design, implementation, and automation of large-scale distributed systems
• Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency
• Work with Engineering teams to deliver high quality software in a fast-paced environment
• Monitor production and development environments to build preventive measures and provide a seamless customer experience
• Work with delivery teams on software improvements to achieve higher availability and lower MTTD
• Participate in on-call rotation

DevOps Engineer II

Business Development Rep

• Own and drive the relationships with our WEM partners, including strategic direction, alignment with internal stakeholders, key input to pricing, contracts and amendments.
• Accelerate and increase conversion of partner-influenced opportunities—especially WEM and Select ISVs—by orchestrating late-stage execution without taking primary deal ownership from Sales.
• Reporting to VP, Strategic Partner Alliances. Global remit with initial North America focus. Supports Power of 3 tri-plays as needed.
• Run weekly Deal Desk clinics
• Build/coach Mutual Close Plans
• Exec mapping and joint checkpoints
• Align commercial terms and contacts (discounts, royalties, SPIFFs) with Ops/Legal
• Deliver late-stage enablement if needed
• Maintain partner-influenced forecast & dashboard
• Conduct post-mortems/op reviews

Senior Director, Business Development

• Develop and implement a comprehensive global tax strategy that aligns with the company's business objectives and minimizes tax risk.
• Oversee all aspects of global direct tax, including income tax compliance, transfer pricing, and tax provisions for our international operations.
• Manage all indirect tax matters, including sales and use tax, VAT, telecommunications tax, FCC compliance and other transactional taxes across all jurisdictions.
• Ensure compliance with all tax-related aspects of FCC regulations, including universal service fund (USF) contributions and other regulatory fees.
• Provide tax guidance on new product introductions and service offerings, ensuring that all tax implications are identified and addressed.
• Identify and implement tax planning opportunities to optimize the company's tax position.
• Manage all tax audits and controversies with tax authorities around the world.
• Lead and mentor a team of tax professionals, fostering a culture of high performance and continuous improvement.
• Partner with cross-functional teams, including sales, legal, accounting, and business operations, to provide tax support and guidance.

VP, Global Tax

Account Executive

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
• Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
• Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
• Stay informed about industry trends, market dynamics, and competitor activities.
• Use this knowledge to position Five9 as a leader and differentiate our offerings.
• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure.
• Develop business plan and present the business plan during quarterly review sessions.
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from a personal connection, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Senior Mid-Market Account Director

Program Manager

• Lead, coach, and empower the project management team, fostering a culture of high performance and strategic thinking.
• Spearhead the implementation of best practices across delivery processes, establishing a framework that drives repeatability, clarity, and consistency for all BT initiatives.
• Ensure projects are executed with discipline and predictability.
• Redefine success metrics, shifting focus from project completion to measuring true business impact, user adoption, and ROI.

Director, Program Management

Project Manager

• Manage all day-to-day operational and tactical aspects of multiple Implementation projects.
• Creating Project Plans.
• Elicit and define project timelines working with Program Manager and customer for go-lives.
• Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.
• Articulate the value of Five9’s Professional Services through open discussion with customers and internal teams.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials in-line with the specific Sales and/or Services opportunity requirements.
• Documenting and following up on important actions and decisions from meetings.
• Preparing necessary presentation materials for customer meetings. Primarily guiding customers through a Five SIP and MPLS workbook to collect required information for implementation of services.
• Undertaking project tasks as required.
• Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project in PSA Tool and Salesforce.
• Assess project risks and issues and provide solutions where applicable.
• Ensure stakeholder views are managed towards the best solution.
• Coordinate and facilitate meetings, action items and assign tasks and accountability to project and internal resources as required.
• New project engagement on internal kickoff and gather project resources for the Program Manager as required.

Project Manager – Telecom Connectivity

Consultant

• Serve as the technical subject-matter expert for product integrations and architectural touchpoints between Five9 and Google GECX.
• Own a deep understanding of how Five9 integrates with Google’s GECX AI and contact center portfolio.
• Maintain hands-on knowledge of joint capabilities, constraints, roadmap dependencies, and integration patterns across both platforms.
• Act as the technical authority on how Google GECX AI services enhance the Five9 platform, including conversational AI, agent assist, analytics, transcription, automation, and routing intelligence.
• Stay current on Google’s AI and platform roadmap, proactively identifying new integration opportunities, competitive differentiation, technical risks or gaps impacting GTM execution.
• Help shape Five9’s point of view on Google AI adoption within enterprise contact centers.
• Own the end-to-end technical architecture of the Five9–Google joint solution, including cloud infrastructure considerations, data flows and APIs, identity and access management, security, compliance, and scalability.
• Provide expert guidance on integration design, deployment models, and enterprise-grade architecture for partners and customers.
• Act as a trusted advisor during solution validation, proof-of-concepts, and technical design reviews.

Principal Solution Consultant

Full-stack Engineer

• Design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact centre voice solution.
• Software design and development, testing and documentation across backend, frontend and interaction management platforms to deliver end-to-end features.
• Work with product owners and designers to expand the feature set and create high-quality user interfaces.
• Take operational responsibility for the performance and quality of services owned by your team, potentially including taking part in an on-call rotation.
• Deep dive into cutting edge technologies and work with the products team to transfer ideas into products.
• Contributes to the design process for new products and solutions.

Senior Software Engineer – Fullstack

Sales

• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure.
• Develop business plan and present the business plan during quarterly review sessions.
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC).
• Self-generate leads from a personal connections, referral partners, and regional networking events.
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Mid-Market Sales Director

• Nurture and follow up on warm leads (no cold calls)
• Build and manage a sales pipeline
• Manage sales opportunities through all stages of the sales cycle
• Identify, qualify, and close prospects; overcome objections through consultative approach
• Meet and exceed monthly sales KPI’s (key performance indicators) and monthly quota
• Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process
• Articulate company value proposition
• Be the subject matter expert on all services and products offered by Five9
• Maintain a positive attitude and be a team player

Commercial Account Executive

Compliance

• Manage licensing, filing, and reporting documentation for various projects, working closely with the global regulatory team and external legal advisors to ensure timely and accurate submissions to official regulatory bodies.
• Support the development and continuous maintenance of the regulatory reporting calendar, including setting reminders and ensuring documentation and deadlines remain up to date.
• Take full ownership of preparing regulatory reporting materials, submitting them for managerial review, and delivering final documentation to the appropriate authorities in line with reporting schedules.
• Conduct research, gather data, and produce documentation related to regulatory activities, following the priorities and guidance set by the team manager.
• Assist internal teams by providing the required paperwork, compliance documentation, and support for processes triggered by regulatory or compliance obligations.
• Support the end-to-end management of regulatory application processes, particularly in consolidating documentation, tracking progress, and ensuring all requirements are met according to local regulations.
• Assist in maintaining accurate internal records of regulatory requirements, reporting obligations, and compliance-related projects, ensuring traceability and consistency across markets.

Telco Regulatory Compliance Assistant

Manager

• Manage Core Equity Functions including the end-to-end administration of our international equity programs.
• Support Public Company Compliance by providing required SEC filings.
• Provide Guidance and Support to Executive Team for ownership compliance.
• Serve as a Cross-Functional Liaison for critical equity expertise and support.
• Prepare Key Financial Reports for annual Proxy statement documentation and assist with processes.
• Ensure Audit & SOX Compliance through reconciliation processes.

Global Equity Manager

• Manage all day-to-day enablement and educational aspects of multiple strategic Five9 education projects for both internal and partner resources:
• Serve as primary Five9 point of contact for education initiatives.
• Work with Five9 Sales and Services stakeholders to understand the vision for growth and success.
• Work with Five9 Channel Team to understand the vision for growth of partner successes.
• Run regular project status meetings with Learning Program Leader and relevant stakeholders to assess status and results of programs/projects against expected results.
• Articulate the value of Five9’s GTM strategy and methodologies to help others drive growth and success across the entire GTM system.
• Continually seek opportunities to increase partner satisfaction and deepen partner relationships by interacting effectively at all levels of the partner organization.
• Develop materials for use by internal and partner resources to help drive customer interest and grow revenue.
• Provide enablement training to groups from all customer facing roles from a variety of inputs.
• Work with Five9 internal business owners when partners uncover use cases that require additional enablement needs.

Senior GTM Enablement Learning Program Manager – Services

• Nurture and follow up on warm leads (no cold calls)
• Build and manage a sales pipeline.
• Manage sales opportunities through all stages of the sales cycle.
• Identify, qualify, and close prospects; overcome objections through consultative approach.
• Meet and exceed monthly sales KPI’s (key performance indicators) and monthly quota.
• Track and manage opportunities in Salesforce.com CRM following standard Five9 internal sales process.
• Articulate company value proposition.
• Be the subject matter expert on all services and products offered by Five9.
• Maintain a positive attitude and be a team player.

Call Center Representative

• Act as the face of Five9’s outbound portfolio in customer meetings, executive briefings, and analyst sessions.
• Discover and articulate high-value outbound use cases such as collections, payment reminders, surveys, proactive notifications, appointment confirmations, and digital campaign outreach.
• Showcase how enterprises can stay compliant (e.g., TCPA, Reg F, FDCPA) while achieving measurable ROI.
• Continuously identify new opportunities where proactive engagement keeps Five9’s solutions relevant.
• Equip presales and sales teams with outbound-specific positioning, messaging, demos, and compliance differentiators.
• Partner with go-to-market teams to accelerate subscription growth in North America.
• Engage directly in strategic deals, mapping outbound capabilities to customer business objectives.
• Capture customer feedback, compliance trends, and market signals to evolve the roadmap.
• Prioritize capabilities like multi-channel campaign orchestration, predictive dialers, agentless outreach, and AI-driven engagement optimization.
• Collaborate with engineering and UX to ensure product development aligns with enterprise requirements for scale, compliance, and ROI measurement.
• Serve as Five9’s outbound solutions evangelist at industry events, advisory boards, and analyst briefings.
• Promote thought leadership around next-gen outbound engagement, including AI-assisted campaigns, omnichannel orchestration, and regulatory readiness.
• Position Five9 as the leader in outbound innovation, differentiating from inbound-centric providers.

DevOps Engineer II

Senior Director, Business Development

VP, Global Tax

Senior Mid-Market Account Director

Director, Program Management

Project Manager – Telecom Connectivity

Principal Solution Consultant

Senior Software Engineer – Fullstack

Mid-Market Sales Director

Commercial Account Executive

Telco Regulatory Compliance Assistant

Global Equity Manager

Senior GTM Enablement Learning Program Manager – Services

Commercial Account Executive

Product Management Director – Outbound Contact Center Solutions