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Five9

Engineering Manager – Digital

Five9

Engineering Manager at Five9 leading full-stack teams in AI-driven customer engagement solutions. Building a high-performing team focused on digital innovation for cloud contact center software.

Posted 5/19/2026full-timeBengaluru • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformJavaMicroservicesReact

About the role

Key responsibilities & impact
  • Execute the technology roadmap for the digital program ensuring alignment with business goals
  • Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and technical excellence
  • Architect and oversee the development of AI-driven features that enhance connect rates and conversion rates across multiple digital channels
  • Ensure scalability, security, and reliability in a multi-tenant SaaS environment
  • Collaborate with product managers, designers, and data scientists to develop and deploy cutting-edge campaign optimization techniques
  • Stay ahead of emerging technologies and industry trends, integrating best practices into the development process
  • Establish engineering best practices, CI/CD pipelines, and DevOps methodologies to improve development velocity
  • Manage engineering budgets, resource allocation, and vendor relationships
  • Work closely with operations, customer service, IT, and business leaders to align digital solutions with company objectives
  • Ensure 99.99% uptime, scalability, and resilience of digital platforms to handle high call volumes

Requirements

What you’ll need
  • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
  • 10+ years of software engineering experience, with at least 3 years in a leadership role
  • Proven track record of building and scaling AI-powered SaaS products, preferably in digital marketing or customer engagement domains
  • Expertise in modern software architectures, cloud computing (AWS/Azure/GCP), and microservices-based development
  • Hands-on experience with programming languages such as Java, and modern front-end frameworks such as React, with strong full-stack engineering capabilities
  • Strong technical depth with the ability to be hands-on when needed, and comfort leveraging agentic coding tools and AI-assisted development environments to improve engineering productivity
  • Knowledge of campaign management, customer journey automation, and omnichannel engagement strategies
  • Experience working with social media and messaging APIs (e.g., WhatsApp Business API, Instagram API, etc.)
  • Strong understanding of data privacy, security compliance, and scalability challenges in multi-tenant SaaS platforms
  • Excellent leadership, communication, and problem-solving skills
  • Experience working in a fast-paced, high-growth or startup environment
  • Familiarity with A/B testing, personalization, and analytics-driven product development
  • Understanding of GDPR, CCPA, and other data protection regulations.

Benefits

Comp & perks
  • Competitive salary
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Hard Skills & Tools
software engineeringAI-driven featuresSaaScloud computingmicroservicesJavaReactA/B testingcampaign managementdata privacy
Soft Skills
leadershipcommunicationproblem-solvingcollaborationinnovationtechnical excellenceresource allocationvendor managementmentoringadaptability